ESPChat
Reviews and Complaints

Dear Dennis793,

If you need assistance with your account, please contact our customer service office at: [protected]. We would be happy to assist you.

Our records show customer service has responded to your emails. We explained that you do not have to join our “Inner Circle.” It is simply a bonus offer that we extend to our yearly customers. We also explained how to log in to ESPChat.com so that you could connect with Melody and that sending an email is not the way to contact her. To date, you have still not logged in to use the service. We would hate for you to miss out on this opportunity. Please go to www.ESPChat.com and Log In with your user name and password. You can go to the Group Psychic Chat or Private Consultation to do a live chat with one of our professional psychics. They are available everyday from 9:00 AM to Midnight EST. We look forward to seeing you online.

Sincerely,
ESPchat.com Customer Care

They charged my credit card and now say I'm not registered. I have my authorization numbers. And u can't get anywhere on their website. This was just last week

Dear Sue883,

We are glad to hear that you are enjoying your membership on ESPChat.com. Unfortunately, we are unable to help you with the information you have given. If you wish to unsubscribe from receiving future offers from Golden Girl, please contact our customer service office at: [protected]. There is also an "opt-out" link for you to click on in the email. We look forward to assisting you.

Sincerely,
ESPChat.com Customer Care

Dear Milinoy,
If you need assistance with your account, please contact our customer service office at: [protected]. We would be happy to assist you.
We are not sure if you signed up for a membership or if you signed up for a free tarot card reading. If you did not receive the free tarot card reading in your inbox, then it may have gone into your spam or junk folder. We would be happy to resend it to you.
If you signed up for a membership to ESPChat.com, then you have unlimited access to live psychic consultations everyday from 9:00 AM to Midnight EST. To sign in to your account to receive live readings, go to www.ESPChat.com and click on “Members Sign-In.” If you forgot your user name or password, there is a “forgot password” button on the sign-in page. We think you may have gotten confused and thought that you would receive your readings in your email.
We hope you will contact our customer service if you need assistance. We cannot help you if you do not contact us: [protected].
Sincerely,
ESPChat.com Customer Care

Dear Deborah,

We can assure you that our site is not a scam. We have many satisfied customers who log in to use our services daily. You can read their testimonials at: http://espchat.wordpress.com/

In checking our records we see that you signed up for ESPChat.com on February 25, 2012. The sign up process is very clear and straight forward. You have to fill out the order form as well as check a box agreeing to our price and terms and conditions. We received the email you sent to our customer care on June 10, 2012. We have responded your email and have canceled the account for you. We also issued a refund to your credit card.

If you need any further assistance, please do not hesitate to contact us. Our customer care can be reached at: [protected].

Sincerely,
Customer Care

Dear MollyRobin,

If you need assistance, please contact our customer service office at: [protected]. We would be happy to assist you.

You may have difficulty accessing the chat room if you are logged in from a device such as a cell phone or a tablet. You need to have Flash Player installed in order to use the chat room. To determine the exact cause of the problem, you would need to contact our customer service office so that we can assist you.

Sincerely,
ESPChat.com Customer Care

Gwendolyn wrote that she was going to refund my initial $24.00 & give me a free chat...a $15.99 value if I would join her inner circle. My acct was charged $24 & $15.99. I want my $24 back. I will eat the $15.99. You don't need to tell people one thing & do another. I never used the "free" chat. Gwendolyn is good. She can reel you in. She's a charming grifter!

Dear Carrie54,

Refunds take about 3 to 5 business days to process on your credit card. If you have any questions concerning your refund, please contact our customer service office at: [protected]. We would be happy to assist you.

Sincerely,
ESPChat

Were is my money form canceling my membership!? Do I have to get a lawyer?

Dear Annette,

We just want to confirm that your membership to ESPChat.com has been canceled and you were issued a full refund to your credit card on April 18, 2012. Our customer service has made several attempts to contact you, but you have not responded. If you have any questions or concerns, please do not hesitate to contact us: [protected].

On 1/12/12 you signed up for the $24.00 yearly membership. The $24.00 pays for a one year subscription to the Group Psychic Chat on our website. This service allows you unlimited access to psychic consultations 7 days a week from 9:00 AM to Midnight EST. We see that you did log in to the site on two occasions and use the Group Psychic Chat with Iris and Lilly. You could have looked at the Psychic Schedule to see what times Melody would be online. She is available for the Group Psychic Chat every day.

On 3/6/12 you paid $15.99 to upgrade to our Inner Circle membership. This membership allows you 10 minutes to use towards the Private Consultation with the psychic of your choice. In order to redeem your 10 minutes you have to log in to the site and click on “Private Consultation.” You can choose Melody from the list of available psychics. Our records show that you did not log in to the site to use your 10 minutes of private consultation with Melody.

We want to make it clear that the services you signed up for were made available to you, but you did not use them. If you have any questions or concerns, please do not hesitate to contact us.

Sincerely,
ESPChat.com Customer Care

Dear Julie,

Our records indiciate that you registered for ESPChat.com on February 8, 2012. You joined our yearly membership for $24.00 and then upgraded to our Inner Circle for an additional $15.99. The gift that you received in the mail is your Sacred Angel Charm that was promised to you when you made your purchase. Enclosed with your free gift was a detailed letter explaining what the gift was and listing our contact information so that you could contact our customer service department if you had any questions whatsoever. We are concerned, because we do not see any attempts by you to contact our customer service department. Please contact us so that we may assist you. Our phone number is: [protected]. Someone from our office will be contacting you if we do not hear from you.

Sincerely,
ESPChat.com Customer Care

Sure, I'd be willing to believe you if there was examples of these glowing testimonies.

Do you have any videos?
Any documentation for these glowing testimonies?

Oddly I have asked thirteen people what they thought of this service, and have seen nothing but run of the mill complaints. I searched about this Melody and found out she has used another name. There seems to be quite a number of people who claim to receive pre-scripted emails from the ESP psychics network. I invite you to explain why your service sends out prepackaged emails to your subscribers, that all look the same. I'm sure they would like to hear it.

Dear successones,

ESPchat is a distinctive online psychic website that offers a variety of written and live psychic readings to our members daily. Our staff of professional psychics must be tested and screened for their accuracy and experience before they can become a part of our team. They are all schooled in the esoteric arts and all reside in the United States.

We are a young company, but have received glowing reviews from our customers who are thrilled with our site and the advice of our psychics.

Melody is very gifted and talented. She is very professional and has a wonderful attitude. I love her cheery disposition. There are others I really do like, Gwendolyn is very good….I won $1k with her lucky days, Lilly is spot on, Michael is amazing, Priestess is so outstanding and understanding, Ibiza is very caring and Ava is intelligent and very confident. I am grateful for their messages. Thank you.
N.A., Arizona 7/11

I am telling my friends to sign up for espchat.com…. Thank You B.M., Pennsylvania 6/11

We offer a variety of services to accommodate our customers’ various personal and financial needs. For a nominal amount, customers can participate in live chat rooms and ask questions to the presiding psychics. This service provides unlimited access to psychic services for a very reasonable fee. We have many satisfied customers who log in daily to take advantage of this service.

For those who seek more personal one-on-one time with a psychic, they can opt for a personal, one-on-one live chat with the psychic of their choice for a fee that is more in keeping with the usual charge for private consultation. One handy option with our site is that customers pick the length of their psychic consultation, meaning you can choose to regulate the time you wish to speak, and therefore the price.

We have a dedicated staff, including customer care and technical teams, who respond to all administrative and/or technical issues. We do our best to make sure that each one is resolved. Customer satisfaction is our number one priority.

If you have any questions or concerns, please feel free to contact us at: support@espchat.com or [protected]. We will be delighted to answer any questions about our service and our website.

Sincerely,
ESPchat Customer Care

Be WARNED! ESPChat is an obvious scam, out to steal and commit felonies.

People need to do their due diligence with anything online nowadays. Think about it, would a real reputable company or psychic charge you $2 per month for an entire year, promising to turn your whole life around!?

Are you kidding me? Actual psychics do not even charge they just offer an initial consultation. And when they ask you to pay for an advanced consultation, you can bet the fee will be $160 or higher depending on how quality their work is. Most often REAL psychics will have hundreds of testimonials offered for free, with people actually emphasizing the very genuine realistic help they were able to provide. Also nobody hesitates to spread positive comments about them, so next time you get hit with one of these please, please do a quick search on them.

If its littered with negative comments and you don't see positive stories, 100% of the time its a scam. Run as far away as you can because they're criminals and will steal. It started out as $2 per month, then quickly skyrocketed to $29 a month. Block their email address and report them to the IC3 complaint hotline.

Dear Janice,

On February 1, 2011, you signed up for a monthly membership to ESPChat.com and logged in to use the public chat room. Since you did not cancel your membership, your credit card was charged the membership fee each month. Following your request, we just canceled your subscription to ESPChat.com and issued a full refund to your credit card.

ESPChat.com provides you with an easy way to cancel your membership at any time by simply logging in to your account and clicking the “Membership Cancellation” button. You can also contact our customer service office at this phone number: [protected], or at this email address: support@espchat.com. You were sent an invoice for each charge to your account. Our contact information is listed on your invoice and our phone number is listed next to the charge on your credit card statement.

If you have any questions concerning your cancellation or your refunds, please do not hesitate to contact us.

Sincerely,
ESPChat.com Customer Care

Dear Matthew Coles,
You can easily access our service by going to: www.ESPChat.com and clicking on "Member Sign-In." We are confused by your complaint, because our activity log shows that you have logged in previously and participated in a consultation in our public chat room. We also received emails from you that contradict what you are stating in your complaint. We have issued a refund to your credit card for you today and canceled your membership. If you have any questions or concerns, please contact our customer service office: [protected], Monday-Friday, 8:00 AM to 4:30 PM EST, or at: support@espchat.com.
Sincerely,
ESPChat.com Customer Care

Dear Bringmesolace,

We just wanted to confirm that we have canceled your membership and issued a double-refund to your credit card for you on August 21, 2011 following an email request that you sent to: support@espchat.com. Our offices are closed Saturdays and Sundays, but we can be reached Monday-Friday, 8:00 AM to 4:30 PM EST at: [protected].

You signed up for our $12 yearly membership on August 13, 2011. On August 18, 2011, you chose to upgrade your membership for an additional $27.99. This was an optional upgrade that you chose to participate in by clicking on the "Yes" button.

If you have any more questions or concerns, please do not hesitate to contact us.

Sincerely,
Customer Care

Well, I guess I should have checked them out first, before spending money. My advice to have them stop access to your account is contact your credit card company and get a new card. That is what I'm going to do. Good luck all.

Welp, so far... it looks like I got scammed to! I CAN"T believe I actually fell for it... Feeling really stupid ### right now! Sent in the 24.00, email said my reading would soon follow... I didn't get a confirmation email they rec'd my money...and nor did GET MY READING! COME ON! *** This was a paid advertisement I received through PCH emails... so obviously, PCH(publishers clearing house) may sponsor them... I don't know that for sure.

Can you say SCAM?! I feel totally stupid for falling for this! I want to cancel my subscription and of course nobody will answer the phone to let me do that. It keeps going to voicemail and they don't return the calls. How convenient! I can't believe I was stupid enough to believe in this garbage! They caught me at a weak moment is all I can say! Anyhow, all I want to do is cancel and I can't even do that!

Thank you for all your comments . I have decided not to give my $$ to these people who are just scamming .

Thank you I felt like i should look up comment about this program before i got involved and I think i will pass on their offers

I am glad that i read these complaints here prior to given my credit card number.

In Reading these responses, I can see how stupid I was to fall for this scam. I paid the $40.00 and all I receive each month is a this paper calendar, none of this information is personalized. It is all cookie-cutter information. I have written twice to request them from removing money from my account. This first response was if you have any more questions contact us, only to be followed by another withdrawal this month. Please stop your deceptive practice and return my money

I also paid the $24 dollars for esp chat. You know, I didn't know that the money was for group chats. My email, that I received from Esp chat, did not specify that. I still have not been able to speak with a psychic and I am always kicked out of the Que. I have sent an email to customer support, however I have not gotten any response. I am going to give them one more try, if nothing changes, I will be requesting a refund.

Hello my name is Paula Penn i love going to the esp chatrooms. i feel the psychis;s there are wonderfil.im hurt because i wait along time in the rooms till its my turn. all of a sudden i get kicked kicked out of the site .thats been happening for quite a while .that is not fair could someone take care of this as soon as possible .Thanks in the chat rooms my name is negralove also my email address is negralove216@yahoo.com.

wow almost was a fool.glad i did some homework first. all the comments were quite enlightning. Thank you folks !

Dear tfine33,

In order to determine what might have happened when you tried to place your order, you need to contact our customer service department. We cannot diagnose the problem and find a solution if you do not contact us. Our phone number is [protected].

When you place your order with ESPChat.com you should immediately receive a confirmation page. You should also receive a confirmation and an invoice by email. We cannot be sure what happened until you contact us. We hope to hear from you.

Sincerely,
Customer Care

ESPCHAT complete fraud! Took money off card then went to blank page, no confimation message nothing.

Dear Helene,

Your membership to ESPChat.com was canceled in June. You can also cancel your membership by logging in to your account and clicking the "Membership Cancellation" button located in the main menu. If you have any further questions, please contact our customer service office. Our phone number is: [protected] and we are open Monday-Friday, 8:00 AM to 4:30 PM EST. We can also be reached via email at: support@espchat.com.

Sincerely,
Customer

I just apply for this week, I want my money back. 24$ and want to keep my secret reason.
Thank you!

I just apply for 1 days ago. I just want to cancel account and my money back 24 $.
Thank you!

I want my money 24$ back because of some reason but I dont want to talk to much when I want cancel.
My email : kimknnguyen@gmail.com
Thank you.

I was wondering how long does it take to get my refund back? Thank you for your fast respones

I don't have much money, so your story sounded so good. So I payed the 24.00 dollars and have not had an email since, and a month later was charged 39.99. When you said It was only 24.00 for the year.So I would like to be refunded my 63.99.
tlmcmahon628662@yahoo.com

Please give me my money back. Thank you Rebecca Swiertz. you said i could get it back if i was not happy with this. so please send back my $24. dollers back

I would like my money back.Rebecca Swiertz

I got an offer form them so I am on the internet doing research. I noticed that every complaint is immediately followed by action by a customer service person. I was wondering if the issues are resolved because if so that is outstanding customer service. I read the complaint then there is an agent that replies and then nothing. it seems like some want to complain but do not want to share with the rest of the internet whether they made good on their promise. If so why are people so admit on complaining but not able to retract ... I am just reading website to website and all of them are answered by an agent or rep of some kind. That is good by my standards.

To the lady above, let me guess your Camilla or her relative... ?

Business is business and when your customers are the ones that pay for a service, their opinion is vital. Hence the reason for whatever happened. If the lady was receiving complaints, then there ya go. Any job in the world will do the same. If someone is not pulling in money or causing the business to much money they are a liability and need to go to increase profitability... It is quite simple.

The people who run Esp chat are extremely desperate to bring in customers, whatever walks of life they may be. Look at the above comment, how sad that Betty tries to cater to someone who doesn't even believe in psychics. She threw away one of the most talented, Bright, Articulate and accurate psychics because certain customers "didn't like her" Many customers will be very upset about the loss of Camilla. If they knew anything at all about the psychic world, they would know that a client either clicks with a psychic or not, the customer can clearly go to a reader that they click with, which is standard on most lines. But all that this company cares about is catering to mentally distraught people for a measly membership fee, and clearly NOT about their psychics who work for their line, giving spiritual guidance for those who need it. No respect toward their employees what so ever. And it shows in how upset the customers have been, are going to be, because they have no concept of Quality. Their materialistic eyes are on money only, and are non spiritual, corporate people who happen to run a psychic line. I would never recommend this puppy mill of a psychic line, 75% of their psychics are completely crap. I've seen most of them and Camilla was Genuine.

Dear B. Lowery,

We are glad that we were able to resolve this issue for your today over the phone. Your refunds have been issued to your credit card and your membership has been canceled.

We want everyone to know that ESPChat.com customer care is ready and willing to help all of our customers with any issues that they may have. All you have to do is contact us. We are available Monday-Friday, 8:00 AM to 4:30 PM EST at this phone number: [protected], or at this email address: support@espchat.com. If you call after hours, it is important to leave a voice message so that we can return your call on the following business day.

We hope that you would give customer service a chance to help you resolve your problem before posting your complaint. As you will see by reading the complaints, we have answered every single customer’s concern. Making our customers happy is our number one priority.

Sincerely,
ESPchat.com Customer Care

[protected]
Support@espchat.com