ETourandTravel
Reviews and Complaints

The irony is that if this is an employee referring to consumers as ignorant, neither their customer service nor their public relations indicate a measurable degree of quality as far as company goes. I would steer clear based on this "employee's" post.

Lorik, you did nothing to help your cause, even if what you say is true.

I realize this was posted a while ago, but Lorik, learn to spell.

I am an employee of ETourandTravel INC. and I've worked there for about two years. We offer you a 15 DAY MONEY BACK GUARANTEE with the vacation, past that it is bought and paid for so that is why you did not recieve a refund.
We are a credible buisness and have been in buisness since 1992 if you visit www.sunbiz.com and click on the first link for Document Searchs, then search for ETourandTravel by name it will pull up our history. Every corporation in Florida must be registered on this website. Just because you are not a cautious consumer does not make us a fraudulent buisness.
And to the person who posted the comment on this account, this is not a 'true scam' I don't appriciate all of these postings from ignorante consumers. Read your terms and conditions when you recieve the package and understand that almost any buisness that must issue a refund takes 7-10 buisness days thats a credit card issue not our companies. I sell these vacations for a living and i hate reading these complaits when most of the questions and problems could be sorted out by a contact which we are available by phone at [protected] or there is online support at www.etourandtravel.com and click on contact us.

I was told all lies when they called me with a trip to Orlando and Daytona for a presidential special of $99.00 then it went to $217.00 for the package that would include the taxes on the motel room!We were shorted a day in Daytona and found out that we would have to pay more taxes so we called to cancel and have been going through a run around see you cant talk to the supervisor you can only leave a email to her kimem @etourandtravel So i done it and all they will refund is $92.00 out of 217.00 that we payed and she said it would take them up to 7 days to refund it to my account!Why should i have to wait they didn't wait to take out of my account!All i know is this is a true scam so if they call you hang up or you to will be scammed!Somebody needs to do an investigation on etour and travel and close them down and give the full amount back to everyone they have scammed

This company will lie to you to get your business. When you have committed and try to book your vacation they will change the things they said to you based on the "small print". DO NOT TRUST THIS COMPANY! STAY AS FAR AWAY AS YOU CAN!

E tour and travel took 198.00 from my account offering a vacation package. I attempted to book in march of this year, I was told daily, someone would call me back or to call at a later time. Now it is roughly 12 days from the time i am to arrive and the company E tour and travel tells me I cant receive those days. I ask for a refund and am told i am out of my 15 days to receive one, but I ve tryed to book since March and have the online confirmation to prove it, but still cant get a refund.

I sure wish I had read all the complaints before I fell for their worthless promises. It is a scam. The salespeople will tell you anything to get the sale and nothing is what is promised.

They had promised that the hotel booking would be at a resort (and they had marketed that to us upon initial sale). When it came time to book the hotel they got us the cheapest hotel (Not on a resort) that they could find. They indicated that the small print said that this could happen. I told them that this was not in keeping with the marketing campaign that they had conducted (small print notwithstanding). In the end they did refund all our money. I hope that helps.

Text here ...

Be more specific. What is the small print and what happened? I just bought this package and I am investigating before the 15 days so I can cancel if necessary.

Hi,
how did they receive your credit card information?

This very thing happened to my wife. She was in tears one day when I came home from work. She worked really hard to make a vacation for our family. She had made reservations then changed the date (by one day) with this company. The company told her no problem - I guess they need to keep two reservation for us in the system because once you cancel one it's gone. She phoned numerous times and They were working on it but we still had the old reservation as a back up. She called again last week and was told our reservation was cancelled. Which means we have park tickets, plane tickets, a rental for the week and a paid in full package that does not give us a place to stay for 6. She wanted to speak with management but no management was available, there or would speak with her. She was hung up on and she is persistent. When she called back she was told there was nothing they could do. They offered to down grade and return the fee for the upgrade and my wife asked them which child they would feel comfortable with staying in a room by themselves (The rooms were not even attached). She passed some threats and still nothing not even a manager. She then contacted the BBB and began calling around for another resort to take us in. When she found one (Thank you Westgate) Etour and Travel would not refund our money. It was a scam! I knew it - We had written confirmation so we had a case. My wife contacted the company once more to hear the same story - Nothing they could do, no manager, no refund! She says she told the young man on the phone to get a pencil. Write this down! I am contacting the Better Buisness Bureau and will form a complaint - I will then contact your CEO Lance Croft (Thank you BBB for the information) then I will be faxing a letter to your affiliates and will follow them up with phone calls every hour on the hour. I will then contact an attorney and reclaim what has been lost by your company on our vacation. She just finished explaining everything to me when the phone rang - It was a manager from Etour and Travel with great news - She cried harder. They are putting my family up at legacy Dunes and fronting the bill on a few other items for our inconvience. My wife is in Florida now and having a great time with her family - Legacy Dunes is nice and the kids are loving Mickey Mouse. I pays to be persistent -I only wish I could have gone too.

The sale of the packages is commission based so the customer service department tries to prevent the sales people from losing their commision of course.

If you just want to cancel, you persist as they did when they sold you.

It will get done. Also, if they don't do it within the 15 days. Call your CC company and tell them the situation. problem solved.

The deal is legitimate, I can attest to it. There's a lot of misunderstanding with timeshare related vacation packages.

I'm sorry for you struggle, but you could have enjoyed yourself.

No need to try and cancel your tour with this company, you won't get your money back even if its before the end of the 15th day. Over the phone you are told that if you don't want to attend the sells pitch you only required to see the tour. When the package arrives it states that if you don't attend the pitch, you will be charged for the rooms and I' sure they will be high in dollars. You are also required to attend another pitch at your next 4 days or else. This company is a scam in my mind. I'm going to advertise for them in FACEBOOK. I'm sure with all our friends and their friends, it may cost these scamers alot.

Facebook is a good way to advertise for this company. Let people know how they do business with all your friends and their friends.

Do you know someone in leadership I can speak with at ETourandTravel? I spoke with a representative last week and he hung up on me twice because I wasn't interested in upgrading a $400 vacation package purchased on 2/8/2009. I called back several times and he continued to hang up.

When I called today, I spoke with a young lady. She hung up when I mentioned my experience with the gentleman last week. I keep calling back and I am not getting an answer. I believe my phone calls are being routed to the same representatives based on my the phone numbers of record. Anything you can do to help would be greatly appreciated.

Jbell15@aol.com

We travel with our two Australian Shepherds and went to great lengths to insure we had accomodation that would accept the dogs prior to leaving home. When we arrived at our destination, etour had changed us to a place that had a strict "no pets" policy. They refused to do anything about it, even saying their contract allowed them to do this. I asked them to read that to me as I couldn't find it in the contract. After a long delay they said "well, it isn't there, but it is on our website" I had to find and pay for other lodging because of their refusal to honor their contract. I am still out $600.00 and etours refuses to do anything about it.

we were called by this company...and regret we agreed. The reps are rude. Please do not go on this trip. we have been put through the ringer. Do not give them your M/C VISA or Capital cards. Once they have it, they put on any item they want. We are refuting some items as we thought we did not ask for. once you give them your card...good luck. Never have been so stressed out in my life. WARNING..never give anyone your major credit card on phone. Hope tis helps future people. We all work hard for our money. we had to cancel our card as well so future charges would not be put on. BUYER BE WARE.

they are lying have to agree we too were caught in their scheme

This is an old post but I want to know if the money was ever refunded or did this couple use the package? I just bought a package and I am now totally apprehensive.

This if for Devon Smith, the guys with the pervious comment, who acts as if he has been to the trip before. But really, Devon, you sound like you are working for etourandtravel and i bet you do, because you back them up in every little comments that everyone has about them. So F*ck you Devon, because you guys don't tell the truth, like all the hidden charges and fees.

All sales are made with a DRS digital tape recording. If your boyfriend did indeed ask for his money back on the original call you could simply ask for the tape to be played back. It would be on that recording. If it is they would have to refund you. IF it's not on the tape recording... well then you're lying. I would be willing to bet that what IS on the tape recording is your boyfriend agreeing to the charges.

I live in Alabama without job due to the Gulf Oil Spill. Back in April when I received the call from Etour about the package, I was told I could cancel the package at anytime. I have not received my package to date but only have charges on a CC bill. Being that my credit card is my only resource of money right now I needed to cancel the package so I could free up the money to buy gas and food during this hard time. I called Etour to get a refund on my credit card & the representative "Floyd" was not accomodating whatsoever. More or less tough luck. After a heated debate, I requested his manager "Eric" who stated was the lead supervisor, in which I continued to plea my case, requesting a credit on my card. I was appauled by his reaction when I told him I was unemployed due to oil spill. He commented "well where do you work, how are you without a job"...said I could sell the package or take the vacation. He obviously decided to play ignorant. No way for me to vacate right now. Hoping for more support during this difficult time which the oil hasn't hit south Florida & I certainly hope it doesn't but he just may be without a job himself soon. Times are hard and Americans should learn by now that we all should help one another & stand together during hardships and refrain from alienating business relationships.

i received a phone call from etour and travel.
i didnt want to be mean and hang up on their face after i told them that i didnt have the 490$.(which i regret i did not do), so i decided to use the credit card that was full so that i could show them that i really do not have the means to pay for their package.
Unfortunately, the purchase went through, and now i have 500$ more on my credit card which i never thought would have been possible.
i looked at their papers, and i realised that you have to be 23 to use the package, I am 22. I am wondering if there is a way to cancel this whole thing and get a refund.

I was contacted by eTourAndTravel about 2 years ago about a package to Orlando, etc., the cost was $398 and I thought a good deal. Until I found out that they charged my credit card twice! I canceled right away, but have been getting calls and emails almost daily since. I am getting silly in my old age I guess because when they called me with a super package for only $99 I agreed to purchase it if they could wait a week to charge my card. Well the next day they charged my card and as a result I have $75 in over draft fees. They did refund my money but I am still working on the fees as I feel it was their fault that I got charged the fees for lying to me. I wonder now just how good that trip could have been.

I sent out a complaint a short time ago, about the Fraud they have done to us. As I read other complaints they are basically the same as ours.

How can they stay in business, when they are not truthful with us and take our money?

Seems to be enough of us, can we start a petition or something and send to the Attorney General or who ever that handles complaints like ours?

Do you know someone in leadership I can speak with at ETourandTravel? I spoke with a representative last week and he hung up on me twice because I wasn't interested in paying an additional $200 to extend the $400 vacation package purchased on 2/8/2017. I called back several times and he continued to hang up.

When I called today, I spoke with a young lady. She hung up when I mentioned my experience with the gentleman last week. I keep calling back and I am not getting an answer. I believe my phone calls are being routed to the same representatives based on my the phone numbers of record. Anything you can do to help would be greatly appreciated.

obviously you work for E tour and Travel you are just as much of an devil as they are! IT IS A RIP OFF! THEY HAVE NO SOUL AND THEY DON'T CARE ABOUT YOU AT ALL THEY ONLY CARE ABOUT MAKING THE SALE AND THEY WILL DO AND SAY WHATEVER THEY HAVE TO TO GET IT! I HOPE THEIR ENTIRE BUSINESS GOES DOWN IN FLAMES!

lol - well you sure showed them eh? no offense - but who GIVES A COMPANY THEIR CREDIT CARD DIGITS TO "SHOW THEM" ?

Yeah this lady is nuts. I used to work for E-Tour and Travel back in the late 90's (Then Cape Canaveral Tour and Travel). It was a fun job that paid well for a teenager.

anyway this lady has serious gall to prepay for a vacation and then a year goes by and after they try to extend it for her for a paultry $20 to do her a favor and make sure she is able to travel she has to nerve to think she is entitled to her money back.

She filled out a form online expressing interest and requesting more info. She liked what she heard and gave up a credit card. They recorded all the details on a taped verification to ensure quality and prevent fraud. They sent her the trip. Basically they did their job lady!

How dare you think you can now cancel after a year!

NOT A RIPOFF! IDIOT CUSTOMER!

It's called a prepaid vacation lady.

They told you how long you had to use it when you bought it. Did you think they were joking?

When a company gives you exactly what you payed for... and even calls you to REMIND you that you need to travel soon so you don't miss out... That's not a rip off... Etourandtravel went out of their way to help you and you're giving them a bad name online... that's pathetic.

I was contacted by etourandtravel offering me also a Mexico vacation package and this was actually why I responded to them, because I was interested to go to Mexico and to relax on the beach, last year I was in Cuba for 7 Day's and the package was $ 1450.00 all included for me and my wife.

Aniway's a lady called me after few day"s and started to talk about orlando and daytona I told her that I was looking for Mexiko but she managed to convince me that the other package is better, on the end of our conversation she asked me for my CC # and I gave it to her thinking that they are not going to charge me until I see the DVD.

Few day's later I got the DVD and I was not very much impressed, so I send them an Email to cancel the package, this was only 7 day's later, they respond to me that they can not cancel it via Email!? why? They want to talk with me I knew if I talk to them they will try to convince me again, I told them if they want to talk with me they can call me in canada and whe will talk, They never responded to that.

Well now the 15 day's cancellation time frame is past and I am charged $498.00 and I can not do anything about it.I am not going to this trip I am not getting my money back, I think I did cancel on time but they does not accept Email cancelation, I dont know what to do.I dont know how is it possible to have companies like this, somebody should shut them down because this what they are doing is not human, I hope somebody will break their neck and I wish them to get the same back what they did to us but 1000 times worser.

Ok people, I just got sucked into this vacation thing. I have read severaly posts that say Etour and Travel do not accept email for cancellation. How did any of you cancel, do you have to call them in order to cancel.

I need to know A.S.A.P. so I can cancell.

I can't believe I got sucked in to this, I usally very careful and would never give out my CC# over the phone. Help me people...

Rather than repeat many of the complaints that have been conveyed by many about the deception by this telemarketing business, I would like to express what everyone with a complaint about this company needs to do. Go to http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

Yes, you can lodge a complaint with the Forida BBB but they don't actually take action. They merely put them on a "Complaints" list.

Fill out the complaint form on line. Be sure to list how you were deceived and how additional charges whcih weren't explained appeared against your account. Also, how you were deceived with how you could cancel within fifteen days.

I initiated Fraud Charges with my bank to retrieve my $99 just in case they try not crediting my account.

I was also scammed into that as well but I have until tomorrow to cancel and I will put in there face we will see who laughs last

I just purchased a 119. dollar package. I am confused about alot of these complaints it seems to be some of you did not take the vacation. So i can not see how you can complain.. I recommend you do research on the place you will be staying. Me and my husband buy packages like this every year i research each hotel i recommend a condo i check to see how close i am to theme parks. i hope i will not be dissapointed i will post an update of our stay...
But i am fully aware that i give my credit card # and my account will be charged.. I have 15 days to cancel that's what i was told. I am not planning on canceling 6nights, 2 tickets or car rental i pick 2 tickets for 119.00 ok i might upgrade for 39. dollars a night a total 360.00 plus tax but i go to Florida every year, 1 night in a 2 bedroom condo would cost 200. dollars. I see this as a deal. Just have to give 3 hours of your time... Well that is how much time they take from us.

DO NOT EVER GO WITH E TOUR & TRAVEL! IT RUINED OUR SON'S DREAMS OF GOING TO FLORDIA! ALL WE GOT FROM THEM WAS "OH I AM SO SORRY" BEFORE WE BOOKED WE ASKED SEVERAL QUESTIONSD AND THE ANSWERS THAT WE RECIEVED WERE LIES! WE HAD OVER $400.00 IN FEES THAT WE WERE ASSURED WE WOULDN'T HAVE TO PAY UPON OUUR ARRIVAL IN FLORDIA. WE ONLY WERE ABLE TO EAT 2 MEALS A DAY AND SOMETIMES MY HUSBAND & I DID WITHOUT SO OUR SON COULD EAT. WE HAD TO BUDJET FOR EVERYTHING. AND THIS REALLY MESSED IT ALL UP. FROM PAYING AROUND $100.00 FOR PARKING AT THE MOTEL TO EXTRA TICKETS WE HAD TO BY THAT WERE SUPPOSE TO BE INCLUDED IN THE PACKAGE BUT WERE NOT TO A DEPOSIT OF $300. ON THE RENTAL CAR THAT WE WERE TOLD WE WOULDN'T HAVE TO PAY UP FRONT BUT WOULD BE APPLIED TO OUR DEBIT CARD AND ACCESSED IF NEEDED UPOIN RETURN OF THE CAR. THEN WE WERE TOLD TAT IF WE GAVE THEM CASH WE WOULD GET IT BACK WHEN WE RETURNED THE CAR. WRONG! THEY HAVE TO MAIL THE REFUND TO US. WE HAD TO GO TO SOME FRIENDS OF OURS SO WE WOULD HAVE $ TO COME HOME ON. (WE LIVE IN SOUTHERN MISSOURI AND FLEW OUT OF KANSAS CITY). OVER 300 MILES. WE WERE ALSO TOLD WE WOULD GET A $100. GAS CARD. WE DID NOT! OUR MOTEL WAS OVER 40 MILES FROM THE AIRPORT AND MORE TO ANY OF THER ATTRACTIONS WE HAD INTENDED ON SEEING. TIS IS JUST THE TIP OF THE ICE BURG. WE WILL NEVER AGAIN TRUST A VACATION PACKAGE!EVER!

This is the second time I've been taken by this company. I simply could not get away for a vacation for the first $398.00 trip so I felt that it was my fault that I didn't get my money back. However, this time I was assured by the salesman that I would have 30 days to look over the trip information. I looked at the brochures and the front of the so called contract. I tried to get through to them but after being on hold 10 min. decided to wait and call back. When I called today to cancel, I was informed that it was too late. I wonder if they have the computer system set up so that if your days to cancel are over you can get through , but if they aren't you are put on hold so that you can't cancel via telephone. Thanks for the vent.

That's a pretty good story considering if you go to http://www.etourandtravel.com/hotels.php You'll see that The Islander isn't even a hotel that Etour and Travel are contracted with...

I sent you people a fax on July 17/08 about not being able to take advantage of the trip due to sickness. Previously I had talked to someone in your office and was told I would have my money returned to my VISA card. I have heard nothing from you and would like to have my money returned to my VISA card ASAP. My account # is 1192183, my address is 1005-597 Jefferson Ave. Winnipeg, Manitoba R2V 3G4, my phone # is [protected]. The amount is $539.73+$254.24=$793.97
You have my VISA number on file. Please answer this request ASAP. Thank you. Patricia Giesbrecht

I never signed up for this.

What was the outcome of this complaint?

I called and cancelled around April 20 and have a cancellation number. Now they are saying they have no record of the cancellation and have hit my credit card TWICE for $398 each time. These people need to be put out of business!

Maybe you couldn't get through to eTour and Travel because the phone lines were down all day last monday and tuesday. They are willing to take into consideration that the phone lines were down on those days if you were still in your cancellation period. I would advise trying to call them back. I have had nothing but good experiences with this company.

I want to cancel travel packg because when I ask about the cancellation they said you can cancel any time before doing all the payment so now plaese i want to cancel this packg. I also call many time but nobody answer my call so please cancel this packg and give back my cradit on my card.

I got a call saying I had won a trip to disney with my partner and two more people of my choice. And I was offered the 7 day and 6 nights orlando florida and3 night accommodations in daytona beach area plus a trip to mexico. I should have felt it was too good to be true. Now they've got $298.00 OF MY MONEY. And when I wanted to cancel the whole thing on the same day, the lady on the phone just went from being sweet to rude...she gave me my confirmation number and then hung up. I had my credit card account locked so they can't take any more money from me. I hope this kind of scam will never ever fall on me again.

I am an employee of ETourandTravel INC. and I've worked there for about two years. We offer you a 15 day money back guarentee witht the vacation, past that it is bought and paid for. If you wanted to cancel the future payments on your account all you had to do was call your card company and inform them it is not necessary to change your account information but to each his own. We are a credible buisness and I'm curious why you would title your post "No such travel agency" when your complaint is that you decided to cancel the package? Just because you are not a cautious consumer does not make us a fraudulent buisness. And also if by chance your pkg is still active, it includes a rental car I noticed that was one of your complaints.

I want to thank you for the info I just received a phone call for 398.00 package for Orlando I am glad that I refused it.

I want the company to uphold what the salesman told me in July. That I had a year to get my money back. Now they are saying that was never said.

I got scammed 598$ by etour and travel. DON"T PAY THEM THING!

theplaced I stayed in Orlando was great but the $100.00 restaurant card is useless ive called several times but get no where
I feel I was taken and there was no organization and drove all over town trying to find the welcome center

Not allowed to cancel
Had to talk to 5 different people they still kept messing up!
Our packet never came. They sent it elsewhere
Still a big major headache to this present day! !
Do not use them!~~~ it is cheaper and easier to just go to hotwire.com.
Telling everyone i know it is not worth the headache. If you want a vacation then go to hotwire.com. It is actually cheaper!

Rebecca-a-h,

you're an idiot...

I HAVE BEEN DOWN RIGHT SLAMMED WITH PHONE CALLS FROM THIS COMPANY (ETOURANDTRAVEL) I TOLD THEM AT FIRST THAT I WOULD HAVE TO SPEAK WITH MY HUSBAND (AS HE HATES THE SALES PITCH) AND WE ALREADY OWN A TIME-SHARE. BUT THEY ASSURED ME THAT THEY (THE SALES PITCH) WOULD ONLY TAKE 30 MINUTES. SO I TOLD THE GUY ON THE PHONE "NO" AND THEY HAVE CALLED MY HOME EVERYDAY AT LEAST 2 OR 3 TIMES FOR THE PAST 3 WEEKS. SO TODAY I CALLED THEIR OFFICE IN ORLANDO AND SPOKE TO A LADY NAMED JULIE (DONT KNOW IF THAT WAS HER NAME OR NOT, SHE COULD HAVE LIED ABOUT THAT) AND ASK HER DUE TO THE FEDERAL TRADE COMMISSION ACT WWW.DONOTCALL.GOV WHICH I AM SIGNED UP FOR I ASK HER TO TAKE ME OFF OF THEIR CALLING LIST, SHE WOULDN'T EVEN TELL ME THE NAME OF THE COMPANY (AND HUNG-UP) ON ME! SO I CALLED BACK HOPING TO GET SOMEONE ELSE, AND STARTED THE WHOLE SPILL OVER AGAIN, AND SAID I JUST SPOKE TO A LADY NAMED JULIE AND SHE SLAMMED THE PHONE DOWN IN MY EAR... SHE SAD YEAH? THAT WAS ME AND I'M HANGING UP ON YOU AGAIN! CALLED AGAIN, I ASSUME THEY HAVE CALLER I.D., AND SHE PICKED UP AND HUNG RIGHT UP WITHOUT SAYING ANYTHING, I CALLED BACK 2 MORE TIMES AND THE SAME THING HAPPENED. WHO KNOWS I MIGHT HAVE WANTED TO BUY SOMETHING? I AM A CHRISTIAN LADY... BUT I CAN HONESTLY SAY THIS WOMAN WAS RUDE, UNPROFESSIONAL AND A STRAIGHT OUT B_ _ CH! I "WILL" BE SENDING A LETTER TO THE BETTER BUSINESS BUREAU, AS WELL AS CONTACTING OUR LOCAL NEWSPAPER AND LOCAL CONGRESSMAN. THE PEOPLE, COMPANY, SCAM ARTIST NEED TO REAP WHAT THEY SOW! BIG TIME. WE ARE ALL HAVING HARD TIMES NOW, AND THE WAY THEY PUT IT, IT SOUNDS LIKE A GREAT DEAL FOR A GREAT PRICE FOR A FAMILY OR GIFT FOR SOMEONE! EVERYONE PLEASE CONTACT YOUR LOCAL NEWSPAPER, CONGRESSMAN AND BETTER BUSINESS BUREAU, SO ALL OF THESE HARD WORKING PEOPLE CAN QUIT GETTING TAKEN ADVANTAGE OF! AS THE SAYING GOES: IF IT SOUNDS TO GOOD TO BE TRUE, IT PROBABLY IS. TAKE CARE AND MAY GOD BLESS ALL OF YOU THAT HAVE SUFFERED AT THE HANS OF THESE PEOPLE AND JUST BY ANSWERING YOUR PHONE. REBECCA

As an Attorney, I get alot of folks complaining about these "travel sites". Once we discuss it however; I find that most folks simply did not listen well or bother to read the fine print on their paperwork. These companies are all bonded and licensed by the State they are registered with. They stand to be fined and closed down if they are "truly" fraudulent. As to the dozens of cases presented to me, I found only 1 that had a legitamite complaint to file with etourandtravel, and we resolved it quickly. If you get these calls, do your homework first! Go to their website, check them out. If you like what you see-then try it. If not-don't take chances. Use your head!

i just received a call from etourandtravel.com... I spoke with this woman named Maria Desoto and she said that back in february i completed some survey thati have no recollection of doing and that they had called me back then but i had declined... I told her i don't remember any of this. she told me they are giving me a trip for 4 to orlando florida for $198. and that it includes hotel, airfare and car. asked me for my credit card information on the phone i told her i don't even have a credit card. she then asked me if anybody i know has a credit card that i'd be interested in taking along (as if I'm gonna ask a friend to give out credit card info) i told her that i live in canada and not american so how could i be getting a trip to florida so cheap? she said that doesn't make any difference. she knew my email address and phone number and i don't understand how they got my cell phone number in the first place. Said i had a year to travel and that i had better hurry to take it for the $198 because she just knows it's going to go back up to $398. and they're calling all the people that had declined before and i'm one of them got her to give me their info so i can google it and found this site... the phone number she had given me is [protected]... What a scam oh my god! nobody should ever trust telemarketers or anything like this over the net. If i want a vacation I'd go to a travel agent you can trust and woulda taken one already!

We have not yet used the etourandtravel vacation. My husband was called by the company and signed up for the package. When I found out about it, I asked him to call and cancel, which he did. The sales person said it was no problem and that payment would be stopped. Payment was not stopped by the company and we didn't figure out where the extra 100/month was going until we received notification that the package had been paid for. At this time, of course it was much too late to receive a refund so we had inadvertantly paid for damn thing. After reading the mountains of complaints about the vacations, I doubt that we will waste our time going down there and just suck up the loss. DO NOT GIVE THIS COMPANY YOUR CC NUMBER!

I ordered a travel package and tried to cancell it the next day and they said they couldn't find my package. I finally talked to a girl in sales that said my package was cancelled but the next day I recieved a confrimation e-mail and $100. dollars was taken out of my debit account causing an overdraft, I immediately called [protected](supposedly customer service) to find out what the problem was whereas I was told that it will be three to five buisness day before the money before will be put back in my account( we will see) The customer service reps were rude and unhelpfull. I called four times to cancell the package and then it really wasn't cancelled.

LOL Funny how A. Aroncadin above complains and makes note to an employee he was speaking to that this site is here. There are alot of people that are mad!

The part that is funny... is the statement after A. Aroncadin (note 1 day later) LOL who could that be?

I think the only good comments on this site are from the employee's...

I don't trust any "can I have your credit card number) over the phone! It's for a time share! Thats it. If they want you to buy one, they will give you the same offer tomorrow!

Good luck all!

I was called and given the price and asked to go to their website at which time I spotted several complaint sites. I was not given a number to call them back. I was shocked at how much she knew about me, my address, ...I didn't want her to know anything related to my credit card number. If it sounds to good to be true, it probably is and if it isn't there should be a number where these people can be traced.

Pauline your one of the representatives that called me they must have had you write this mess for the ur a liar your on theyer side and you know it

A positive comment:

I had purchased the travel package from E-Tour & Travel and after reading all of the negative complaints had decided not to follow through on this package and allowed it to expire. I received numerous phone calls from them and explained that I did not care to "gamble" on their vacation package. The phone calls continued until I wrote a letter of explanation to Mr. Lance Croft explaining why I had allowed my package to lapse.

Within a week I received a phone call from Mr. Croft explaining that the number of dissatisfied customers in comparison to the number of satisfied customers was relatively small. The package that they are selling is a travel package that is loosing them money. The only way they benefit from this package is by selling the time shares . So this is a promotional deal that comes with a very small price tag if you are willing to listen to time-share sales promotion.

I explained that I did not want to take advantage of this promotion since I was uncomfortable about coming that distance not knowing what I might be experiencing.

He immediately offered no resistance and I was told that I would be receiving a refund check for the amount I had paid to them. Within a week, I received the refund check. Therefore I would say that I was dealt with in a very fair and satisfactory way. Promotional packages are a way of companies encouraging you to try their products. They are usually offered at a unbelievably low rate that intrigues everyone to want to take advantage of the offer. It is like getting "something for nothing". There is an old saying that "If it sounds too good to be true, it probably is". I am not saying one way or the other that this promotion is a "rip-off" because I did not follow through on the promotion. But I will support E-Tour and Travel on keeping their word on giving me a refund. Mr. Croft was very understanding and in explaining their side of the story, I would have to say, that he was totally honest in telling me that they loose money on every package they sell at the price they are selling it at. So you cannot expect luxurious accomodations and amenities when you are paying bottom dollar. You get what you pay for.

Thank you,
Pauline Matz

I paid $99 to eTour and Travel for 3 nights in Orlando and 3 nights in Key West. I could get additional nights in Key West for $13 on availability. I made calls on Aug 21-Aug28-Sept 5-Sept 17 for reservations in Key West and was told there would be inventory coming keep calling. I called on Oct 16th and was told by Erin that Key West was not available. At the time I agreed to the program I stated I was only interested in the program because of Key West. My account number is 1158918. I would like the $99 credited back to my credit card. I do not want Daytona in place of Key West, that is not an option.

Thank you,
RobertMiles.

Sub: False advertising

Was not told income was required to get tickets for a trip, came all the way from Chicago... false advertising that cost me lots of money.

This company robbed from my bank account and refused to lift a FINGER in getting my money back. I reserved a trip with my credit card and told them not to charge it untill sufficient funds were deposited, and I would give them the go ahead. They did not wait, they charged it immediatly ($390) and have not made any attempt at rectifying this. This was three days ago. I have been on the phone with their agents for 3 days to no avail. These people are crooks of the highest caliber and should be prosecuted to the fullest extent of the law

I was charged almost $400 for a package I never received and now they keep calling me to give them another $99 to reissue this "vacation." They knew that my husband was in Iraq and that the vacation would not be used within a year and told me I could use it up to 3 years. Now they tell me that "their hands are tied" and that the person who told me that had been fired and that my only choice now was to lose my money or give them more. They are dishonest, call me at work, at home and on my cell phone. One salesman said that he knew I was elderly and that perhaps I misunderstood. I am 60, work fulltime and run three miles a day. He said, "Well I see your birthdate in front of me and my grandmother isn't as old as you are." The young man who called me last was named Brandon and he was extremely polite and understanding. He should not be associating himself with this sleezy company. Any company the would take advantage of military people fighting to preserve their right to be unethical should be shut down. I intend to fight this legally because I do not want our military servicemembers who are planning a "welcome home" vacation to have something this diasastrous happen. They make too little money as it is. Unfortunately, it is the little, working people that this company seeks out.

I recieved a call in October telling me i won a contest i never signed up for. I told the company i do not sign up for things over the internet. I told them i did not trust them and to stop calling me. They have called me every month since then. I again informed a rude person named Ted to never call me again and he informed me their was nothing i could do i signed up for and won their "wonderful" prizes. I again informed him i never signed up for that and he swore that i did and then gave me my address from two years ago. I would figure i would know if i signed up for these things but according to Tim and the rest a etravel i did sign up for them with out even knowing it.

Sincerley,
Chris Jones

We got a call about etourandtravel and I didn't even sign up for a package and they took out of my master card 497.23 she had no right to do that. So I asking you to put back that money the company took out thank you. CALL me when you have done that or you will hear from my lawyer.

My trip was this past week from Dec 27-Jan.4.Where shall I begin?!

We unfortunately were unable to get our original flight and were moved to a next day evening flight going to Tampa instead of Orlando. Our flight had to go to Tampa at night arriving at 11:00 p m needless to say your company could not help us with a car even though it was already paid for! We did receive money back for the loss of a 2 day rental. Then car rentals at Tampa close at 10:30 pm and I really do not understand how something could not have been done to make this easier for us! I am a handicapped person with 2 small children and yet even though my husband was with me and friends it was still very difficult. We had to take a shuttle van that cost us $450.00 (including tip). that cost more than the rental car for the week. Which I had upgraded through your marketing dept. .

We finally arrived at your Daytona resort in New Smyrna Beach at 3:30 am. Where the person doing check-in was of no use and quite honestly knew nothing we needed to know. We entered the room and to start with the tiled floors were like a sheet of ICE and I literally went flying into the wall and hurt my already handicapped leg. Then my children also fell. The hotel said it is due to the Ocean being right there! Personally I would think they would put some sort of area rug in the room I am sure I am not the first to have this happen to. My girlfriend who was with us then fell in the bathroom again same early morning upon entering the room and her lower back was all cut up with scratches from hitting the floor. Again nothing was said by the front desk staff when reported...they would make a note they said. Then on the only day we had there I had to pay again for yet another cab to get the rental car at Daytona Intern'l Airport that cost another $50.00! Before we even got to enjoy our vacation we spent over $500.00 +!
That was the worst resort i have ever been to! The only promising thing about it ws the Ocean (partial view we had).Room 2018

Now we are heading out to your Orlando Resort at The Villa's II in fantasyworld. Room 215 Tower I The directions from Daytona were ridiculous! We got totally off course and did not check in till after 7 pm where as usual the front desk staff were of no help and did not give us any paper work on where things were or how to use the phone in the room. They were very obnoxious towrds us and honestly being a person who has worked in hotels (timeshares as a matter of fact) I have never felt more unwelcomed . Now its Dec. 31st Sunday and well your attractions booth to get our tickets was not available when we went into lobby to get additional tickets and our discounts! Then They were closed on New Years Day so none of us were able to get our discounted tickets and go to a park. We had no info about the bus shuttle service until later on!

We ended up getting to Sea World paying full price since we could not get our tickets through your services (which by the way no one told us they would be closed, untill after the fact). And of course we could not get a refund on the tickets case we already went. By now it is now the 3rd and we were able to get our Universal tickets on the 2nd but it was too late to do cause the shuttle left already and by the time we were done with our Orientation we could not get the bus. So now we have a 2 day pass and can only use 1 day ( I paid for children tickets 2-day pass) and only had the one day cause we were flying out the 4th in the early afternoon. SO I tried to ask about a refund on a 1 day pass and they said you have to talk to marketing dept.I guess that's you.

This whole trip cost more than the bargain price it was to begin with and the rooms floors wer absolutely filthy and black! The bathroom towels were musty and honestly I ended up washing them all before we used them after showering! We had to throw out our socks after walking on the floors cause bleach would just not do it! Honestly I believe that I should get a refund for 2-day pass for Universal since only 1 was used for my children and us. I realize that ours was included in the package so there is nothing to do about that. As far as the car problem I should not have had to go thru such nonsense and someone needed to find me a vehicle or some sort of transportation. This was a vacation form He__ and honestly it all sounded so wonderful and became just a nightmare that would never be awoken from.

I hope that we can get something resolved here because honestly I have referred you to others that would like to try this vacation and possibly buy a timeshare but if we cannot get something worked out I can guarantee I will make things change. I think I will end this here and hope to hear from you and be receiving some good news from your bank account to mine.

Cordially,
Pamela Taber

I got a call about etourandtravel and i didn't even sign up for any package and they took out $100.00 and now my account is $126.00 withdrawn and i want the money back Christmas is coming and i have 2 children i don't get the money put back they will hear from my lawyer

Nov 22 I started to make resrvations with this company. The representative said they needed a valid credit card to hold the dates selected. They have in two days already charged my card $255. I've rented cars and hotels before where the card is always used to verify that you have sufficient credit in advance and the by "blocking" the necessary funds without actually charging your card. These people already have $400 from September and $200 from a previous charge. I'm into them for ($950) without going on vacation YET!