Lonely Planet’s earns a 2.0-star rating from 4 reviews, showing that the majority of travelers are somewhat dissatisfied with travel guides and planning resources.
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guide books
I ordered 3 guidebooks online and after two months of waiting they still have not arrived. For EU delivery LP doesn't offer package tracking. They just put them in the mail, hope for the best and do not take any responsibility when something goes wrong. I have contacted them many times and the only thing they respond is that they do not take responsibility when a shipment goes missing and I need to order (and pay) again. Maybe they just have not shipped the books and this is their way in making easy money.
A scam and outdated business
If you still buy travel books from "Lonely Planet" series, make sure you understand that you are being continuously fooled. Perhaps, some decades ago, the little tourbooks of "Lonely Planet" would be in demand, but certainly not now. In our times of rapid and easy Internet access, any teen or adult can locate more satiated and content info about any country within two minutes, and for free (for no cost). What "Lonely Planet" does, is the same you can do yourselves. It located free info from Wikipedia and other free sites and blogs, then prints out outdated and misleading guides and sells them on the dummy reader. Moreover, if you look in hotels or airports, you can find an ocean of free tour guides to many countries. So why we keep to regard "Lonely Planet" and why we allow it fool us? Stop buying books from "Lonely Planet" and make your own creative search. Their books are static and outdated. Not the least, "Lonely Planet" is a malicious business. It attacks on other authors at amazon, libels them, in order to promote its pathetic business. "Lonely Planet" ! You are old and it's time to clean the field.
Lonely Planet magazine delivery issues
Hi
I need to highlight here the very careless delivery service provided by the timesgroup magazine delivery service.
I had subscribed for an annual package for the Lonely Planet magazine in September 2011.
Issues faced :
1) September Copy reached me after almost 25 days after 6 calls made to the customer care number.
2) For the October copy I had to make 3 calls to the customer care number.
3) The December copy has not reached me yet. It's 26th of December today !
It's proving to be a nuisance! - [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Lonely Planet Legit?
Lonely Planet earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Lonely Planet. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lonelyplanet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lonelyplanet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lonely Planet as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Lonely Planet appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Lonely Planet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on lonelyplanet.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- We conducted a search on social media and found several negative reviews related to Lonely Planet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Restrictive Practices
We are a cash low cost backpacker hostel who charges from USD 2 to 5 per night.
We cannot get listed on Lonely Planet or their affiliate Hostleworld because they exclude us as we cannot afford credit cards because there would be nothing left for us.
This is clearly restrictive trade practices being used by these parties who give the image of providing best value for travellers.
The truth is they are more interested in commissions and not in revealing the lowest and best value for backpackers which is on the basis of low cost cash hostels such as ours.
Few people would know Lonely Planet refers you to their affiliate Hostleorld that only reveals those places in which they get kick back commissions via credit cards. As a low budget hostel I can only assume Lonely Planet gets commissions back from Hostelworld.
What a gigantic SCAM!
Most travellers would be shocked by these facts.
It is a disgrace that Lonely Planet and their affiliate Hostleworld can scam in this way with restrictive practices.
Check out wwww.tunajoebackpackers.com
Would'nt you want to know about it?
Lonely Planet Reviews 0
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Overview of Lonely Planet complaint handling
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Lonely Planet Contacts
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Lonely Planet phone numbers+1 (800) 275-8555+1 (800) 275-8555Click up if you have successfully reached Lonely Planet by calling +1 (800) 275-8555 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +1 (800) 275-8555 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +1 (800) 275-8555 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +1 (800) 275-8555 phone numberUnited States+61 383 798 000+61 383 798 000Click up if you have successfully reached Lonely Planet by calling +61 383 798 000 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +61 383 798 000 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +61 383 798 000 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +61 383 798 000 phone numberAustralia+1 (510) 250-6400+1 (510) 250-6400Click up if you have successfully reached Lonely Planet by calling +1 (510) 250-6400 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +1 (510) 250-6400 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +1 (510) 250-6400 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +1 (510) 250-6400 phone numberOakland, United States+44 203 771 5100+44 203 771 5100Click up if you have successfully reached Lonely Planet by calling +44 203 771 5100 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +44 203 771 5100 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +44 203 771 5100 phone number 1 1 users reported that they have UNsuccessfully reached Lonely Planet by calling +44 203 771 5100 phone numberUnited Kingdom+91 124 423 1645+91 124 423 1645Click up if you have successfully reached Lonely Planet by calling +91 124 423 1645 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +91 124 423 1645 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +91 124 423 1645 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +91 124 423 1645 phone numberIndia
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Lonely Planet emailscommunity@lonelyplanet.com.au100%Confidence score: 100%Supportsocial@lonelyplanet.com98%Confidence score: 98%communicationcommunity@lonelyplanet.com98%Confidence score: 98%pressapac@lonelyplanet.com97%Confidence score: 97%travelnews@lonelyplanet.com97%Confidence score: 97%communicationconsumerproducts@lonelyplanet.com97%Confidence score: 97%pressusa@lonelyplanet.com97%Confidence score: 97%pressuk@lonelyplanet.com96%Confidence score: 96%
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Lonely Planet address90 Maribyrnong Street, Footscray, Melbourne, Victoria, 3011, Australia
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Lonely Planet social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Lonely Planet contacts
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Hello Pavel,
Your books haven't arrived because you provided us with an incorrect address when you placed the order.
We have explained to you numerous times that we are cannot be held responsible for orders that go missing due to incorrect details given to us. Our policy is stated clearly in our FAQ's and also in the terms and conditions you agreed to when placing the order. As we have also explained, we will be more than happy to arrange a redelivery or a refund for you if the books are returned to us in the post. We will be in touch immediately should this happen.