Kayak
Reviews and Complaints

I am writing to express my profound disappointment with a troubling trend I have encountered on your platform. As a regular user of Kayak, I have always trusted your service to provide accurate and reliable travel bookings. However, recent experiences have cast doubt on this trust, as I have encountered several unethical practices from companies using your platform. I am sharing my three latest episodes with you to provide insight into this issue, which I believe undermines the integrity of Kayak’s marketplace.

On a recent search for a business class flight from London to Dubai, my booking was initially confirmed by a company called Crystal Travel. However, shortly after the confirmation, they contacted me, claiming that the selected travel dates were no longer available. They then attempted to push me to change my travel dates, suggesting that the advertised lowest rate was merely a bait tactic to attract customers. After booking and paying, I was forced to either change dates or accept an alternative offer. It seems as if the advertised rates were never available in the first place.

Today, October 16th, I experienced a similar issue while booking a flight from London Gatwick to Dubai for travel on October 23rd. This time, the company involved was Checknfly. They advertised a fare of £2,985 for two business class seats, and I proceeded to enter my details and paid a total of £5,969. My card was charged, and everything seemed in order. However, I soon received an email indicating that they were still “working on my confirmation,” which would supposedly take 24 hours.

Upon calling them, they insisted that I would need to either change my travel dates or alter my departure airport to secure the same rate. I repeatedly declined, only to be pressured further into changing my plans. This situation has left me frustrated and disappointed, as my funds are currently tied up, pending a refund, which further restricts my ability to make alternative travel arrangements.

These incidents indicate a pattern where certain companies advertise low fares to attract bookings and payments, only to pressure customers into alternative, more expensive options afterward. I find this behaviour highly unethical, and I am disheartened that it is allowed to continue on Kayak's platform.

I respectfully request that you investigate these incidents with Crystal Travel and Checknfly to hold them accountable for these questionable practices. Additionally, I would appreciate it if you could confirm whether such tactics are considered acceptable under Kayak's policies.

Thank you for your attention to this matter. I look forward to your response and hope to see corrective actions that will prevent other users from enduring similar experiences.

As a frequent traveler, I have had both positive and negative experiences with Kayak. On one hand, their platform offers a convenient way to compare prices from various travel sites, helping me find good deals on flights and accommodations. However, there have been instances where the booking process was confusing, leading to unexpected charges and issues with customer service. While Kayak can be a useful tool for finding travel options, it's essential to double-check all details before finalizing any bookings to avoid potential pitfalls.

Indispensable tool when you are traveling to get the best prices for plane tickets. Although it doesn't carry every airline, like regional stuff in south america, it does a pretty good job for US travels. I always use the search then link directly to the airline's own website. I've never seen a better price displayed on Travelocity or any of the other travel sites, and they always charge a commission and make cancellations are complete nightmare.

Great travel site - Kayak's one of my favorite travel sites. It's very useful for searching for flights, hotels, cars, cruises, deals, and so forth... With flights, for example, it searches all of the airline sites themselves as well as the "discount" sites -- Expedia, Travelocity, Hotwire, Priceline, and Expedia. There are of course some other sites that are good too, but one that's worth checking out in conjunction with kayak is http://www.yapta.com. Book the flights at the best fare with Kayak, and then register your flights with Yapta; if the fare drops even further, they refund you the difference! It's great.

There's no reason to search the other travel sites because Kayak already does that. This is the one stop shop for putting together travel ideas. Although the prices might not reflect the best deals out there, it's a good starting place for finding out what actual flights will get you to where you want to go. In terms of prices, there's a lot of strategies out there and Kayak does a good job of quantifying price fluctuations and trends, but sometimes once you know the flight you want it's just better to buy directly from the airline. I've been using this site for years and plan to continue until Google comes up with something clever and makes it obsolete ;)

I've used Kayak a few times to get me somewhere. The first time was when I was traveling to San Diego for a marketing conference. I got the flight through them while I ended up staying at the hotel on a deal I got for being at the conference. Other websites would've cost me around an extra $200 for the whole thing.

Another time I actually managed to save $800 by getting my hotel, car, and air travel through them. I compared this around getting directly from the companies I was purchasing from as well as a couple of those other sites I see on television. There has been one time when they weren't the cheapest, but given that it was a smaller airline, I can't really blame them.

Very useful meta-engine for travel fare searches. Presents total fare including fees and taxes when searching for airfares and hotels. Allows for multiple multi-destination listings. Good filtering system (nonstop, 1 layover, 2 layovers, etc). Also includes option to open up separate browsers to concurrently search orbitz, priceline, etc., for comparison. Fares are spot on with other sites. Does not allow for hotel and flight packages for multi-destination trips. Even though both outbound and inbound flight combinations are presented as a pair, can select the pair or just one of the flights, upon which the site then presents possible flights for the other portion of travel. Presents the option to search nearby airports. Easy to navigate and parse the information.

If you are booking a trip, you should be comparing prices on kayak.com. It's a meta-travel-site search engine (don't know if that's the proper term) which basically means it searches all the different travel sites (orbitz, priceline, etc), aggregates that data on their site, and allows you to pick the most affordable or convenient flights. It even has a priceline.com window pop up in a new window with their prices so you can make sure you are getting the best deal possible.

Even if you are sure you are getting a great deal on Virgin or Southwest (I think these might be included in the kayak search now but not 100% on that), check kayak anyway. I thought I was getting a great deal from SF to NYC on Virgin America last month, but just for the hell of it, I did a search for direct flights on kayak and found one for almost $100 less! Definitely one of my favorite places on the web.

I work as a concierge and marketer at Hotel Maison De Ville. This review is from a business perspective- They are the best, if not one of the best to deal with.

I have had nothing but headaches dealing with other hotel search engines, whether it was incorrect information or having to wait 2 months just to claim our Hotel as OUR hotel in their business listing.

Through Kayak.com not only were we able to claim our hotel through a quick (but secure) sign up process, but the management screen is so simplistic that I was able to update the outdated information and have it approved with new photos in less than a week. That's a ridiculous turnaround considering that for other sites I have to wait weeks if not months for approval.

There was also an error when people were trying to book us, it didn't give our phone number and incorrectly stated we had no rooms. I sent kayak.com an email and they had it fixed in mere HOURS. I can't recommend their site highly enough.

Improved travel site for cheap airfare/vacation/car rental/cruise deals - Started by the founders of Expedia, Orbitz, and Travelocity a few years ago, the ever-evolving Kayak is still the most efficient, comprehensive, and user-friendly travel site I've come across. It scours a ton of travel sites to deliver optimal combinations of itineraries and low prices in an easy-to-use display. Better yet, it sends you directly to the source, including low-cost carriers such as JetBlue and Virgin America (I was so excited when they added these!), to make your purchase. Booking directly with the travel provider allows you to bypass service fees typically charged by other travel sites and take advantage of benefits such as upgrades and bonus miles. One can filter to narrow results by number of stops, airline, airline alliances, takeoff/landing times, flight quality, aircraft type, layover/flight duration, sites searched, and price. Among its many useful features are buzz (shows the cheapest deals that other Kayak users uncovered in their searches) and fare alert (email notification when a trip route of interest meets or beats your specified price).

I gotta say, I don't agree with all the hype around Kayak.com being a one-stop-shop for all your flight needs. I've used Kayak a bunch of times, and I've noticed a trend: they don't always show you all the flights available, which means you might miss out on the cheapest option.

Let me give you an example from my recent experience. I did a search on Kayak and clicked "my dates are flexible" hoping to find a cheaper ticket than the one I had originally planned. If it means saving $50 by flying a day or two earlier/later, I'm all for it. If you don't think $50 is worth the hassle, then you're lucky to have that kind of cash to throw around! (I know that flying a day earlier means spending that $50 and more on hotel and food, but it's worth it to me to have more time at my destination!)

So, according to Kayak, the cheapest ticket was $1745, departing on Dec 14 and returning on Jan 22. But guess what? Priceline.com had a ticket for $1714, departing on Dec 12 and returning on Jan 22. (I searched for the same dates on both websites, and the flights had the same number of stops and similar flight duration.)

So now I know that the cheapest ticket is from Dec 12 - Jan 22. I decided to do another search on Kayak for just flights departing on Dec 12th and returning on Jan 22nd. Only THEN did the $1714 ticket show up on Kayak. Why didn't it show up during my initial search? I have no idea, but I don't think it's very honest of Kayak to not show me the cheapest flight until I specifically searched for it. That kind of defeats the purpose of using Kayak in the first place. I'm using it to find the cheapest flight, but what's the point if it's not showing me all the options?

Overall, I'm not a big fan of Kayak. I'm not saying you should switch to Priceline, but I would only use Kayak as a backup to confirm that I can't find a cheaper ticket elsewhere. Don't rely on Kayak to show you the cheapest flights right off the bat!

I totally agree with what everyone has been saying about Kayak. I recently booked flights for my family and me through their website for a trip to the World Cup in June. The booking process was easy enough, but things started to go downhill when I received an email from Travelocity informing me that my flight itinerary had changed. They asked me to call the Customer Support Center to confirm the changes, which I did.

Little did I know that this would be the start of a long and frustrating journey. I spent over five phone calls, each lasting more than 30 minutes, trying to fix my flight itinerary. The first four times, I spoke with "Dennis," "Katie," "Ricky," and some other overseas support person with a made-up name. They all told me that they couldn't get through to the airline to fix my flight. It was only on the fifth try that I was finally able to arrange my return flights so that they worked for my travel dates. I thought I was done, but I was wrong.

The next day, I received a confirmation email with my new flight itinerary. To my surprise, I noticed that they had also changed a flight on the last leg of my outgoing trip, causing me to miss a connector flight to my final destination. This change was never discussed during my five phone calls, so I had no idea why they had made it in the first place. Now, I'm in the process of getting this flight fixed, and it's been a nightmare.

I've made two calls so far, and the first time, I got the same response as before: "We're having a hard time connecting to the airline. Please call back." This morning, I spoke with "Nancy," and I was on hold for over 30 minutes before my call was picked up. When I explained the situation to her, she told me that I needed to contact the airline directly. I was furious and told her that this was their mistake, and they needed to own it until it was resolved. After a few minutes of arguing, "Nancy" finally realized that it was indeed an issue that they needed to fix. She called the airline, but guess what? She had a problem connecting, and I was asked to call back in a couple of days. It's unbelievable!

I will never book through Kayak again. This experience has been a nightmare, and I wouldn't wish it on anyone. The booking process may be easy, but their customer support is terrible. If you want to avoid a headache, I suggest you look elsewhere.

Kayak.com is a travel site that I would not recommend to anyone. I have had the misfortune of using them twice and both times have been a complete disaster. The website needs to seriously check the accuracy of the information it pulls from other sites because it is 100% unreliable.

Let me tell you about my experience. I booked a hotel for President's Day weekend to celebrate my anniversary with my boyfriend. When we arrived at the hotel, they had no record of our reservation and no more rooms available. I immediately tried calling Kayak.com, but after being on hold for an hour, I gave up and had to find another hotel on my own. Over the next three days, my boyfriend and I continued to try and call them, but to no avail. Finally, I was able to get through to someone who was very apologetic and said they were having a problem with the hotel chain I had booked with. They promised to refund my money, but it took 10 days for the refund to come through. They did call me a few days later to say my request had been approved and that they would also credit me $50 towards my next trip.

Despite this frustrating experience, I decided to give them a second chance and use my credit with them to book another hotel for one night in Tahoe. However, this time I was determined not to show up without a reservation. When I called the hotel number Kayak provided, it was disconnected. I did an internet search of the address and found that the hotel they supposedly booked for me was no longer open and had a different name than the one Kayak provided.

Once again, I had to try and get ahold of Kayak, which was nearly impossible. It is completely unacceptable to have such unreliable service when it comes to booking travel. I will never use them again and I would advise anyone else against it as well. It is clear that the way they are getting their travel information is not working for them, and I have read many other reviews with people having similar problems. They make vacations more stressful, and who wants that?

Kayak is a travel planning website that I would not recommend to anyone. My recent experience with them was a complete nightmare. The staff was unprepared and unhelpful, and I spent hours on the phone without getting any assistance. To make matters worse, I received an email stating that my tickets had been cancelled and that I would have to take a different airline, which would take 14 hours longer and cost me more money. This was completely unacceptable, and I am considering legal action against the company.

My troubles with Kayak began when I tried to change the departure date of my trip. I had a very flexible schedule, and practically any day within a 10-day period would have worked for me. However, the staff kept telling me to call the airline directly, and then they said that no dates were available. I received automated responses stating that my requested changes were not possible, which was incredibly frustrating.

Things got even worse when my husband had an unexpected spinal surgery, and we needed to change our return flight due to a medical emergency. Despite offering to send medical records, hospital surgical reports, and doctor's letters, we received the same automated response stating that our change was not possible. We called several times and were told to call different numbers, but ultimately, we were not able to do anything at all.

It is important to note that we were never asked whether we wanted to use Kayak or Vayama, and we were automatically redirected through Kayak. Given our experience, we would have said no to using Vayama. It is unbelievable that we received so little help and support, especially considering my husband's recent battle with cancer and surgeries, chemo, and radiation. We needed extra care with his spinal surgery and really needed to change that flight.

In the end, we took the risk and flew because we did not want to lose the $2500 we had paid for our tickets. I would not recommend Kayak to anyone, and I hope that others can learn from my experience and avoid the same frustrations and difficulties that I faced.

Kayak is a website that I used to love, but I recently had an experience that made me change my mind. I want to warn everyone about what happened to me so that they don't make the same mistake.

I set up a daily alert for specific outbound and return dates. The alerts only last for 10 days at a time, which is highly inconvenient if you plan trips any reasonable time in advance, such as searching for a flight a month or more ahead of time. I had it running for about six weeks and saw only minor fluctuations in price. However, with my most recently reset alert, it failed to come after the seventh day. The email on the seventh one said it would expire in "three more messages" which meant 3 more days. It resumed again on the 10th day, which was the last day of that cycle.

When I went to reset the alert, I did a check on Kayak's "chart" to see past price fluctuations and noticed that there was a $300+ dip very recently. After reviewing all my alerts, it became obvious that it occurred during the time frame of the missing alerts. This represents over a $1000 missed savings for our family. Also, that alert on the 10th day and all subsequent email alerts from the reset now have a new format.

Like most people, I'm pretty busy these days so did not specifically notice that the emails were missing as they hit my general email along with hundreds of others on a daily basis. I usually just give them a quick look as they come in. What's the point of having an alert if I cannot rely on it, but instead need to specially monitor if it will come and then do a manual search myself if it doesn't? It seems likely, if not evident that Kayak were sloppy and screwed up in its transition to the new format, but fat chance getting them to admit so, nor, if they do, getting any meaningful consideration for it, given their terms of service. I have contacted them and they are "looking into it".

So now I am signed up with five other services. You can bet that my next booking will be on those ones. I may still use Kayak just to search a route and validate prices, but that's about it.

I give it two stars because it is a good site to validate prices, and because I have saved money in the past with alerts, but I highly recommend you have alerts set up with multiple services because of a lack of reliability with Kayak.

Kayak is a travel booking website that has been around for quite some time now. It was started by Expedia, Travelocity, and Orbitz and is currently owned by Priceline. Hotels.com is also owned by Expedia, so if you book through Kayak via these sites, it's all the same or affiliated companies. However, my experiences with Kayak have been nothing but horrible, and I will never use them again.

One of the biggest issues I have had with Kayak is their customer service. It's been consistently bad, and I have had to deal with rude representatives who were not helpful at all. Sometimes travel plans change, and you need to change a reservation date. When doing this, the rate may even be cheaper than the date you originally booked. However, Kayak affiliated Hotels.com doesn't reduce the rate and also adds on a change fee. So in my case, I would pay three times what it would have cost me to change plans if I booked directly. I would rather book directly with the hotel and then easily change reservations if need be.

Another issue I had was when I booked my flight three months in advance through Kayak via Travelocity, and I could not choose my seat. This means I had the worst seat that I have ever had flying. It was right by the bathroom, last row, and middle seat. I usually book directly with the airlines and can always choose my seat.

The site doesn't accurately represent the hotel in the photos or description. A complete lie! I booked this hotel with Kayak directly. The bathroom didn't have hot water, only ice-cold to take a shower, there was no shower curtain, and one washcloth for two people to take a shower. The bedding was unclean, unmade, sheets didn't match, coach roaches, floor was filthy, pictures on the wall were crooked, air conditioner sounded like a freight train, security door card didn't work, big holes in the wall, gashes in the furniture. There was no housekeeping, coffee maker, hairdryer, or phone that the Kayak description mentioned. This hotel had so many health code violations we walked out within the first 10 minutes. Kayak didn't do their homework and outright lied about this hotel on their site in the photos and description. This hotel shouldn't have even been on their site. Kayak gave me quite the runaround in trying to get a refund and ultimately would not give me a refund. I had to do a credit card dispute to get a forced refund.

Lastly, I have looked up flights on Kayak and compared them with flights on the airlines' websites to find many more available desirable flight times, better rates, and availability to choose my seat. It's frustrating to see that Kayak doesn't have all the information that the airlines' websites have.

In conclusion, my experiences with Kayak have been nothing but horrible, and I would not recommend them to anyone. Their customer service is terrible, and they don't accurately represent the hotels on their site. It's better to book directly with the airlines or hotels and avoid the hassle of dealing with Kayak.

Kayak is a pretty good website when it comes to finding cheap flights. They make it easy to see all the different options and pick the best one for you. But let me tell you, do NOT book a hotel through them. I've had two terrible experiences and had to deal with a bunch of customer service people who were nice but totally useless.

The first time, I booked a hotel in Fort Lauderdale for the same day I was arriving. When I got there, the hotel had no record of my reservation. Apparently, Kayak sends a fax to the hotel to confirm the reservation, but sometimes the faxes don't go through. Kayak was no help at all, but luckily the hotel manager was really nice and helped me out.

The second time was even worse. I booked a hotel in the Dominican Republic for four nights and paid with my credit card. But because my credit card has my first initial and middle name on it and the reservation was in just my first name, the "RPD" (whatever that stands for) cancelled my reservation. They charged my credit card but didn't give me a room. When I called customer service, I had to talk to a bunch of different people and wait on hold for a long time. Nobody offered to help me fix the problem. They just kept saying they tried to call me and couldn't get through, so they cancelled my reservation. I called their approach "stupid" and the person on the phone got mad at me for swearing, even though I didn't use any bad words.

So my advice is to stick with Kayak for flights and leave the hotel reservations to someone else. Kayak is good at finding cheap flights, but they're not so good at anything else. And based on my experiences, Travelocity isn't any better.

I've used Kayak.com twice before and I have to say, I'm not impressed. The first time I used it was to book a flight for my son to come home from college. But when he got to his layover, they canceled his flight to Portland ME. It was a nightmare trying to sort it out and we ended up having to get him a flight to Boston MA instead. My sister had to drive all the way to Boston at 11:30pm to pick him up. It was a huge inconvenience and we were not happy.

The second time I used Kayak was to book a hotel room in Old Orchard Beach ME for my vacation. But it turned out to be a disaster. I was charged $385.76 for 2 nights, but my husband decided to leave early and add another night at the hotel. When I called to see if we could do this, they told me that the room I wanted was already booked. They put us in a queen room instead, which was not what I wanted. When we checked in, I gave them my debit card to add the extra night onto it. But they ended up charging the entire stay to my bank account AGAIN! So now we're up to over $800 for a room I didn't even want in the first place.

When I realized what had happened, I called Kayak to get it rectified. They gave me a fax number and told me to fax over my bank statement showing that my debit card was charged twice. I had to drive 30 miles to the nearest Staples to fax it, and be charged for the fax. I waited 2 days and had not seen a refund, so I called again. The first person I spoke to said it was the wrong fax number, but to call another number and speak with Customer Service. I did so and the man I spoke with said that the fax number was correct, but he did not receive the fax that I had sent 2 days before. I requested to speak with a supervisor and was put on hold for 13 minutes. When the supervisor finally got on the line, I explained what had happened and told him that if I had to travel and pay to fax my bank statement to him again, I wanted someone to be responsible for receiving it. He said that he would call the hotel and see if they would tell him that my account was charged by them. I was put on hold again for another 11 minutes and then he came back on the line and said that the hotel was going to refund my bank account $287.30. What happened to the $385.76? So I guess I, the consumer, take the loss of $100.00?

Now, I've already booked another room in Blairsville PA for my son's graduation. I'm praying that this doesn't turn into a complete mess AGAIN! I've called and made sure that the room I selected is the room I'm getting. But I'll be damned if I'll be handing over my credit cards or debit cards to the hotel after this last fiasco AND LOSS. Kayak needs to step up their game and make sure that their customers are not being taken advantage of like this.

I recently used Kayak to book a hotel for a much-needed vacation with my son. I had some financial troubles in the past two years, so I was really looking forward to this trip. Unfortunately, my experience with Kayak was not a good one.

At first, I made a reservation based on the reviews on their site, but when I checked the same hotel on another site, the reviews were terrible. So, I cancelled that reservation and made another one. The hotel had good reviews on and off their site, and the price was the best I could find for a holiday weekend.

I woke up at 3 am to drive down to Pensacola Beach, where we were staying at the Best Western Blue Angel. However, when I got there, the hotel told me that they had received a fax from Kayak saying that they had made an error and that they would have to send me to another hotel, the Days Inn in Pensacola, which was 5 miles away.

After driving for 7.5 hours to another state, I decided to take the upgrade they offered me, even though it was not what I had originally booked. When we got to the Days Inn, we were disappointed. The lobby was completely different from the Best Western, and the room was dirty and smelled bad. My son even found splashes of poop on the wall in the bathroom.

I called Kayak to get a refund, but it took me over an hour to get through to someone. When I finally did, they told me that I could check out and get a refund, but because I had been in the room for an hour, they wouldn't refund my money. I was exhausted and hungry, and my son was hungry too, but the fast food in the area was not very appealing.

In the end, I didn't get a refund, and I had to drive back home without having any fun on my first vacation in two years. I was really disappointed with Kayak, and I don't think I will be using their services again.

On March 1st, I had a really bad experience with Kayak.com. I was trying to book a car rental, but I had some trouble with a third-party site that Kayak directed me to. When I called Kayak's customer service, I was put on hold without notice and then hung up on. When I called back, I was told that all the supervisors were in a meeting and that they would call me back later. I was really frustrated because I needed to travel that day and I couldn't get any help.

Finally, I got through to Jim Giza, who said he was the VP of Technology. He was polite at first, but then he started talking really fast and didn't seem to want to help me. He said that Kayak doesn't publish a phone number because they don't want to be swamped with calls, but I think that's a really bad excuse. If they can't handle the volume of calls, then they need to hire more people.

I also asked Mr. Giza about the value of customers to his company. Kayak makes millions of dollars in revenue from advertisers and sales, but they don't seem to care about their customers. They don't give us any inside information about which companies are better or worse, and they don't have enough people to help us when we have problems.

I was really disappointed with Kayak, and I decided to write a letter to Hertz and other companies to let them know about my experience. I think that if more people speak out about this kind of thing, then companies like Kayak will have to start treating their customers better. We need to use our power as consumers to make sure that companies are accountable for their actions.

In conclusion, I would not recommend using Kayak.com. They don't have enough customer service support, and they don't seem to care about their customers. If you want to book travel, there are plenty of other sites out there that will treat you better.

I had a reservation for a rental at enterprise thru Kayak. I called enterprise 3 times this morning to arrange for a pick up. Noone answered the phone. I chated with enterprise chat bot, which was no help. So I had to cancel the reservation, I couldnt catch a ride to pick up my rental. So I lost a job that Id bid on months ago for today. Im pissed. This is 2nd time enterprise cost me. They should make it right. Im very very upset. I lost alot of potential income today and my reputation has been compromised. Thanks alot.
Mary Ann Watkins
[protected]@GMAIL.COM
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Oh my, I'm not sure why I couldn't find this site before booking with them, but BAIT AND SWITCH IS WHAT IT SHOULD BE CALLED, if I could give a minus one, I would. That is illegal, isn't it. I made one reservation based on THEIR reviews that must be MADE UP, because when I reviewed it on another site it said EEWW! Stay away. So I cancelled that reservation, and made another, which I reviewed prior to making the reservation they did have the best price and it was a holiday weekend so the prices were quite high as it was. But, I've been having a lot of financial troubles for the past 2 years, and haven't been able to take my son on a vacation for 2 years. So we made the reservation for 2 nights at Pensacola beach. At the Best Western Blue Angel, had great reviews on and off their site, and great pictures on many sites. So ok we had a reservation. I got up at 3 am to drive down. I was going to go directly to the beach but something told me to swing by on the way to the beach at the hotel even though it wasn't check in time. They immediately handed me a fax from kayak and said that they had received a phone call, that they made an error and they would have to send me to another hotel. Days Inn in Pensacola 5 miles away. When I called them they said I could cancel the hotel altogether if I wanted, they were giving me an UPGRADE?, after driving 7.5 hours to another state, holiday weekend, I decided to take it. It was getting later, so I decided to go on to the beach and deal with the hotel later, I mean we had an upgrade, right and sometimes the Days Inn are nice, not typically nicer then a Best Western but you never know. I was on vacation right?
After a few hours at the beach, we (my 10 year old son and I) to head on to the hotel, not wanting to be overly burned at the beach. When we got there, we were sorely disappointed. The lobby was DRASCIALLY DIFFERENT then the other hotel, the Best western had a couch set with carpet and floral garden, we had to use the restroom which was great. NOT DAYS INN, it was a sterile small standing area approximately bathroom sized. The breakfast that was supposed to be a full breakfast at the Blue Angel Best Western the Days Inn was going to be cereal and yogurt up to 9am, if we woke up on time, we were planning on sleeping in... but it was a room right? So we checked in anyway, it "was" a room on a holiday. We got up to the room, my son noticed in the bathroom that there were splashes of poop on the wall, the tub was dirty, to room smelled like something? Mold something. The carpet was falling apart, there was a 10 inch TV. My 10 year old said he wasn't going to shower even with sand in the bottom of his bathing suit. Outside I didn't notice when I pulled up was scary... I read a review on that hotels website that said. Eeww! It was described pretty accurately "Crack house Haven". I was afraid my car would be vandalized or bedbugs were a great possibility. So I called the kayak people to get a refund, but I was tired, if I wasn't getting a refund I was going to crash there anyway, I was exhausted. My son was hungry but the fast food in that area was pretty nasty looking, so while I'm on hold, I looked for a new area for him to eat a fast food, while I'm holding for kayak to get whoever needs to authorize a refund, the girl said she'd get someone who said she was from the escalation department. After 35 mins. Another 25 mins, later she said yes, check out from this hotel and they "would" refund the "entire amount". Another 10 mins later I'm on the way home... after I told her I was in the middle of checking out when I was, she said, she called the hotel and because I had checked in and been in the room for an hour they wouldn't refund my money. She told me to check out. She knew I had been on hold for an hour and they are keeping my money. I'm sure the Days Inn re-rented my room, it was Memorial day weekend. So no room, no money, no fun! I got home about 1:30 am after being up at 3am for the trip down to FL. 1st vacation in 2 years

Today March 1st, I had the pleasure of ending my association with Kayak.com, via my conversation with Jim Giza, VP of Technology was how he introduced himself and hanging up was how he exited the conversation. First, let me start off by saying how can we use any site that doesn't publish a contact # on their website and VP of Technology say its due to the fact of them not wanting to be swamped by callers. In his words, the volume would be too much for 20 analyst that collect data compiled and more then likely thrown away. Not to mention, a customer rep who on my 3rd call as call # 1, I was placed on hold without notice and phones mysteriously hung up due to the fact that I didn't want to send ANNA an email and she would respond in 24hrs, doesn't help me one bit, I need to travel today. I called back and no one answered and call went to VOICEMAIL which leads me to believe they have CALLER ID or other member and non-members are usually frazzled and end up deal with this in our own way. As the next person answered, her name being Melissa, she doubted that was the case and that their phones have been experiencing problems, ok, really Miss. She then told me all the supervisors in this company were in a meeting and that she could have them get back to me later. I insisted she place me on hold because how could any company that supervises so much information for people all over the world and from Mr. Giza success in PATENTS via travel systems and compiled information have not one supervisor available. Three minutes later Mr. Giza comes to the line, speaking somewhat fast but politely at the introduction, I proceeded to state my problem with booking a PUBLISHED CAR RENTAL which led me to another 3rd Party Site, which consumers here in America feel are at fault for purchases they don't receive, lack of knowledge about goods and services and are prone to our discord but still we shop as AMERICA'S Corporate landscape promotes and directs us. As Mr. Giza started to jump in, he even offered me a visit to Kayak's BOSTON OFFICE and said if you're ever in the area, he'd love to meet and use my complaint which he leads me to believe to develop another type of system that will without merit hinder us from speaking to REAL PEOPLE and who once on the line have to deal with problems and who also HANG UP on you when you inform them that you'll be writing letters to companies that do business via KAYAK. Mr. Giza prior to his exit spoke about the information that 20 analyst bring in REAL TIME, not true because Mr. Giza admitted that REAL TIME in travel is 2,3 mins or 2hrs gaps that we're not getting minute by minute analysis or Price Fares. I also questioned him about the value of customers to his company that makes millions of dollars in revenue from Advertisers and I'm quite sure profits from sales that are funneled via their search engine and why aren't members told which companies from this DATA compiled via his great travel patent about companies that don't have the best updated info and why we should patronize this one vs. another. So the information is just showing us that its for him and he can do GLOBAL BUSINESS based on the need to travel and lack of REAL PEOPLE CUSTOMER SUPPORT, thus enabling travelers to stay disenfranchised by lack of help. This would help those who use this SEARCH ENGINE GIANT to make better choices and keep them on the side of the consumer who without us would be non-existent, Mr Giza remained speechless. I then asked why isn't every company in Mr. Giza fold or receive visibility from Mr. Giza asked to add a portion of profit to a fund that enables his company to have adequate people in place to aid people when they call and would hopefully enable them to publish their findings. Even more so, if you're a KAYAK member, we too don't receive any inside information about which companies serve us better via his EMAIL findings and so on. Mr. Giza's lack of speaking also leads me to believe at this point he was becoming mad at my questions. Like his first rep I spoke to said if you don't want to use us as we're a search engine, you don't have too. Which then prompted me to say, so you're saying if we don't like this company policy of NOT HELPING when incorrect info is posted and stays there as its supposed to be available in real time "GO ELSEWHERE". I then informed Mr. Giza who I alerted that I would be sending a letter to HERTZ and other companies about my experience with KAYAK and he balked. Thinking I wanted a FREE PAID VACATION, Mr. Giza seemed annoyed but I then said that I wanted nothing but the rate matched and guaranteed and he pushed me off again. Which led to the conclusion and fact that Mr. Giza and his staff were well equipped via their travel information to help no one but themselves and that I should contact his Lawyers in his corporate offices and lawyers because I mentioned the corporate partners who profited from his lack of information and transfer to customers. I am forever moving away from Kayak and hope to alert every company of this practice and if they patronize him and practices like this, they too are apart of the problem. Does he use reviews and feedback to rate these companies or making ad money and revenue from these partners is his only objective. Mr. Giza, probably has the ability to hack my computer via his VAST KNOWLEDGE OF SYSTEMS, INFO and PERSONAL WEBSITE which isn't active but provides a LINK TO A FARM SITE but I am scared not. Please, I ask you to take action if you have complaints via writing their corporate offices, Paul English, fellow co-founder and CEO Bill O'Donnell who use Mr. Giza's software to run their businesses and promote such to other companies, alienating us from help and our abilities make REAL TIME and REAL LIFE decisions based on information. I'm starting with HERTZ, AMERICAN AIRLINES and DELTA. KAYAK is a small boat and its our waters as customers that allow it to float. LET'S not pollute our river and use information to JUMP START our Green Objective and not one of BETRAYAL, which we see everyday!

Hey I made a car reservation and was charged for it. I want a refund. Your connected to Priceline I believe? Contact me at [protected] or [protected]@gmail.com. Please and thank you!

So, we decided to give Kayak a try for our car rental needs in Cancun, Mexico. We were looking for a full-size car for 6 days and Kayak provided us with a price of $390.40, which included taxes and fees. We thought it was a good deal and went ahead with the reservation through Dollar Rent A Car.

However, when we arrived at the rental location, we were in for a surprise. The car we were given was not a full-size car, but an economy size car. We were confused as to why we were given a smaller car when we had booked a bigger one. To make matters worse, the price that Dollar Rent A Car quoted us was completely different from what Kayak had provided us with. They told us that Kayak does not include insurance and we had to pay an additional $337.00, which brought the total to $727.00.

We were extremely disappointed with Kayak's service. They did not do anything to help us out or even take our claim seriously. They simply told us that we should have read their terms and conditions and that they were not responsible for what the car rental company does. We felt completely unprotected and let down by Kayak.

It is important to note that Kayak is just a search engine and they do not provide any services themselves. They are simply selling other companies' products and services and making money off of it. We feel that they should be responsible for the services they are selling and should take some responsibility for the issues we faced.

We would advise others to stay away from Kayak and book their services directly with trustworthy companies. Do not let Kayak throw you out to the sharks. We hope that Kayak takes some responsibility for their actions and makes changes to their policies to protect their customers in the future.

I gotta say, my experience with Kayak was a real bummer. I was trying to book some flights to Sydney, Australia and ended up getting pawned off to some company called Vayama. Like, what even is that? I had never heard of them before. But I had already paid for the tickets, so I was stuck with them.

Then things really started going downhill. Two whole weeks before we were supposed to leave, I called up Vayama to see if we could upgrade our seats to premium economy. But the agent told me that our final flight home had been cancelled! And they hadn't even bothered to tell us. I was pretty ticked off, let me tell you.

So I asked when they were planning on letting us know, and I got no reply. They said they had to "send it up to the ivory tower" and that we'd hear something in 48 to 72 hours. But it took a whole week for them to finally give us some flight changes. And when we tried to get seats, we found out that Vayama had somehow given us two different record locators for the same trip. Like, what kind of nonsense is that?

So we called them up again to let them know, and the agent we talked to was super confident that we were wrong. She said double locators were impossible! But we knew something was up, so we kept pushing. Finally, three days before we were supposed to leave, Vayama emailed us to admit that we did, in fact, have two record locators for the same trip. And they decided that the best approach was to just leave it alone and struggle through our seat assignments at the airport. Like, seriously?

I don't think I'll ever use Kayak or Vayama again. This whole experience was a total mess.

I recently booked a trip to London through kayak.com and I gotta say, it was a pretty smooth experience. The fares were about the same as other sites, but I managed to save about $100 compared to American airlines. However, things got a bit tricky when I received an email from airfares.com after purchasing my ticket through KAYAK. The email stated that my ticket was not fully refundable and that there were hefty fees of $350 for any changes and $450 for cancellations before the date of travel.

Unfortunately, I wasn't able to use the ticket and I needed to cancel it. I contacted British Airways, but they couldn't cancel my ticket because it was issued through an agent they identified as International Travel Consolidators. I was left with no working telephone number for their agent and I was getting pretty frustrated.

Then I remembered the airfare.com email and decided to give them a call. They told me that there would be a $450 cancellation fee, which would only net me about $110 refund. But get this, to get that refund, I would need to pay them the $450 cancellation fee and then wait 3 to 6 weeks to receive back the $450+$110 refund. I mean, come on, if I can't even get a portion of my original payment back, I certainly wouldn't send them more money.

Kayak's position is that they are only a search site and not the ticket agent, so they have no responsibility or control over these kinds of situations. I get that, but it's still frustrating when you're stuck in a situation like this. So, my advice to you is to only use KAYAK as a price comparison tool and then go directly to the airline or someone reputable like Expedia or a travel agent who you can contact for service.

Overall, I still think KAYAK is a decent site for finding good deals on flights, but just be aware of the potential risks involved with booking through third-party agents. And hey, if you do end up in a sticky situation like I did, just remember to take a deep breath and stay calm. It'll all work out in the end.

I recently used Kayak to book a flight with Frontier from Phoenix to LAX for my cousin's funeral. I was supposed to leave at 6:23 pm, but when I arrived at the gate at 6:20 pm, the attendant told me that the flight had left 10 minutes ago. I was shocked and confused because I never received an email, phone confirmation, or anything after I entered my card information to pay for the flight. All I had was a screenshot of my information.

I tried to get help from the Frontier worker, but she was extremely rude and unhelpful. She even told me to "Google it" when I asked for the customer service number. I was embarrassed because everyone around me could hear her. Eventually, I called customer service, but it was a holiday (Juneteenth), so no one was working. I was frustrated because I still hadn't received any confirmation or email.

The next morning, I called customer service again to explain my situation. I'm not a frequent flyer, so I didn't know that I had to arrive at the airport earlier. However, I still hadn't received any email or confirmation. Unfortunately, the customer service representative told me that I couldn't get a refund because my "ticket had lost its value." I was disappointed and asked if I could get a credit for a future flight, but they said no. I was even hung up on and had to wait for their overseas customer service, which didn't seem to care about my problem or my lost loved one's funeral.

Overall, my experience with Kayak was a nightmare. I wouldn't recommend booking through them again. It's better to spend your hard-earned money on a business that appreciates you as a customer, especially one with American-based customer service. It would be nice to speak with someone who actually understands me!

I gotta say, I had a pretty bad experience with Kayak.com. I found a sweet deal on their site for a flight, so I booked it right away. But when I checked my credit card account a week later, I saw that I hadn't been charged for the flight. Weird, right? So I called up their customer service to see what was up. And let me tell you, it was not a good experience.

The lady on the phone told me that my booking had been cancelled because of some "error." But get this, the same exact flight was still available on their website. What's up with that? And to make matters worse, she said they had sent me an email about it, but I never got it. I checked all my inboxes, even the spam and promotions folders, but no luck. So I went back to their site to book the same flight again, but now it was $150 more expensive. What the heck?

I tried to explain all this to the customer service rep, but she didn't seem to care. She just said there was nothing she could do. And then, get this, she hung up on me while I was still talking! So rude. I was so mad that I went to their site to file a complaint, but all I got back was a generic response saying there was nothing they could do and it was my decision if I didn't want to use them again. Like, seriously?

I'm never using Kayak.com again, and I'm telling everyone I know not to use it either. Their customer service is terrible and their policies are even worse. If you want to find a good deal, use their site to search, but then go to Priceline or the airline site to actually book it. Trust me, it's not worth the headache. Horrible, horrible, horrible. I wish I could give them negative stars.

Kayak.com is a website that offers travel services to its customers. However, my experience with this company has been nothing short of a nightmare. The customer support is the worst I have ever seen, and their policies are crooked.

I have called this company six times previously, and each time I have been promised a call back. However, I have received none of those call backs. Today, I called back again, only to be told that the office they needed to contact was closed. This is the same excuse I have been given before, and I did as they said, but I never received a call back from the supervisor.

In December, I cancelled a ticket and was promised credit towards a new ticket if I called back within one year. I asked for proof of this and a cancellation notice by email or post, but I was told that they don't do that. The representative told me to rest assured that it had been marked in my file, and I only needed my confirmation and ticket numbers when I called back. However, I was only given a first name and no number because it was company policy.

Each time I call back, they ask me the same questions, and then eventually they tell me it was marked in the file. They have a terribly crooked system, and they treat me as if I had never contacted them before. They say the information is on file, yet they will give me no proof of this.

I have the time, dates, and names of every person I've talked to in the entire company, but they still treat me poorly. I have been dealing with this issue for weeks now, and I would be willing to pay 50% more for my ticket and use a different site than this one. You will get no peace of mind doing business with this company.

Me and my hubby have used Kayak before and it's been pretty good. But with COVID-19 and all the flight changes, it's been a real pain in the butt to use these third-party websites. There's not enough staff to help out and it's just stressful for everyone involved. We recently bought tickets to Peru through Kayak and Chatdeal, but then LATAM changed the flight times and we had to change our arrival date. Since we booked through Chatdeal, we had to get the refund through them too. At first, their customer service was pretty bad. We had to call, message, and email them just to get a decent response. I get that everyone's under a lot of pressure right now, but when it comes to $1500, I'm not willing to compromise. Especially when LATAM is offering a full refund because of the flight change. We've been reaching out to Chatdeal for the last 48 hours and their customer service has gotten better. They're trying to get us the full refund now. But honestly, my husband and I are just going to book directly through the airline from now on. Even if it costs more. Our advice is to use Kayak to find the best flights or rentals, but then book directly with the company. That way, you don't have to deal with as many people. Yesterday, I gave Kayak a two-star review, but their service has improved a bit. Plus, I've been getting more sleep since I'm off night shifts.

Update: Chatdeal was able to work with us and we got our full refund with no processing fee. I still stand by my review, but their customer service was much better by the end of it.

I've used kayak.com a bunch of times to find some sweet deals on flights and it's always been a breeze. But let me tell you, my most recent experience booking a hotel through them was a total nightmare. I had to book a hotel for my grandmother-in-law's funeral and it was just a mess.

So we get to the hotel and it's already not looking great. But then I show them my confirmation from kayak and it says we're booked in a standard double room. No mention of smoking or anything. But the hotel tells me that since it was booked through a third party, they can't make any changes. Apparently this has happened before. They wouldn't even book us in a non-smoking room, even though there was one available, because it was more expensive. They told me I had to call kayak and have them change it.

So I'm on the phone with kayak for over an hour and waiting for a call back that never comes. And when I finally get through to someone, they refuse to fix the problem and tell me it's my fault for booking incorrectly. But even the fine print says it's based on availability. And there was a non-smoking room available! The people at kayak were so rude and unhelpful. And to make matters worse, other rooms on their website were clearly marked as smoking rooms. So why wouldn't I assume that if it didn't say anything, it would be non-smoking?

We were already late for family gatherings related to the funeral, so I just had to pay the upcharge for a non-smoking room. But I made sure to tell everyone I know not to use kayak.com in the future. It was a total sham and they didn't do anything to fix the problem.

Me and my family and another family both bought tickets from Kayak for the same trip. But when we went to book, we got redirected to different websites. The other family went to Expedia and we went to Justfly. We both decided to cancel our tickets and get a refund. The family who booked through Expedia got their refund, but we had some trouble with Justfly.

When we called to cancel, the agent we spoke to, Leo, said that we could get a refund but we would have to pay a $300 charge from the airline and a $150 charge from Justfly. I asked why we had to pay more than the other family who booked through Expedia, but Leo said that they couldn't waive the fee. He did lower it to $125 per person, but we still had to pay it.

We thought everything was cancelled and we rebooked our tickets through Alnita travels. But then Leo called us back and said that there were some fuel charges that the airline wouldn't refund and that the cancellation was unsuccessful. We were confused because we had cancelled and rebooked already. We called again and spoke to another agent, France, who confirmed that Leo had made a mistake. But the only option we had was to agree to pay the extra charges and cancel. We spent almost 3.5 hours on the phone and talked to a supervisor, but we were forced to pay an extra $600.

We were really disappointed with Justfly and we think that Kayak should take responsibility for what happened. They shouldn't allow different travel companies to have different conditions. We will never use online travel companies again after this experience.

Kayak is a travel site that I would not recommend to anyone. It is a search engine and booking site that I have used before, but I was not satisfied with the service. The website is confusing and it is difficult to navigate. The cancellation policy is also very strict and they do not offer refunds. I had a bad experience with their customer service as well. The sales reps were located in India and their VoIP connections were really bad. They were not able to help me with my problem and they were unable to escalate my case to anyone beyond the call center.

I was searching for hotel rooms in a specific city for a specific night. I found multiple options on the site, but the cheapest one was a high star rated hotel chain that was not located in the city I was searching for. It was actually an extra 28 minutes away from where I was going, in the wrong direction. The site considered the location to be in the "general area" of the city I was looking for, which was very inconvenient for me. I was not aware of this until I received my confirmation email with the booking details. It was too late to cancel the reservation, according to their cancellation policy.

When I called customer service to explain the situation, they were not helpful at all. They said that their site was working fine and that there were no glitches. They also said that they were not at fault and that they were not going to refund my money. I was very frustrated with their response. I had not been given the details of my reservation to review for accuracy before I booked the room. I even went through the process on the phone and booked another room, but they still refused to refund my money.

The customer service representative insulted me and said that it was my own incompetence for not reading the policy and not being able to find out where the city was. I asked him to escalate the matter, but he said that he had the final authority. I was very disappointed with the service and I would not recommend Kayak to anyone.

I got a message on my telegram about work from home job, and I wanted to know more about it, then they said it's an online base job all u need to do is register on the kayak website & u just have to give a 5-star rating for which u will be paid commission, after registration I have logged in they asked for a top-up amount of 10k, I asked them why should I pay, they said it's a tours & travel company & the deposit is for authentication of ratings. I deposited 10k before completing the task, again it's asking for the top-up all the time. I have lost 51,00,000 Indian rupees. Entire group deleted all chats and blocked me. Link - https://www.trvworld.com this is not a permanent link. Weekly only they keep on changing the modification and removing the persons who cheated and the link will be changed. They have created multiple groups in telegram. Each group has 25 brokers. If any new persons joined these 25 brokers will post in a telegram that they have earned a lot of making new person's trust to invest on the above platform link. I have attached all the frauds pics. Sanjeev - owner / Nisha - admin / Sivan - broker - all are frauds I have attached all the broker ist.

I went via Kayak to Rentalcars to book a car for 3 days in Kefalonia from that airport.

I was NOT informed that i needed an International Drivers License to do so, on either of those businesses until after i had completed the booking & paid for it.

Needless to say, they would not allow me to have the rental car that i booked & paid-for.

Subsequently i lost what i paid ($362.55) and had to hire a car from elsewhere, where NO International Drivers License was required.

I consider what they did rather sneakingly under-handed, deceitful & unjust.

I tried to cancel the booking but as it was within 24 hours i was charged anyway.

Be refunded that amount - $362.55 and have them place a notice, prominently, to let people what the requirement are for renting cars, not in a deceitfully buried away section in the bowels of their web site, or even worse, not letting people know till after they have paid.

I had purchased 3 tickets to japan and was unable to go due to change in requirements to fly. Requiring a visa. Tried to change dates for another date later that week wanted to charge me additional $9000 needless to say did not go we got credit but had to pay cancellation fee of $300 when a friend on same flight and destination amd same dates but purchased separately did not have to pay cancellation fee. Originally when I talked to first representative they had told me $200 cancellation fee and this one was charging me $100 per ticket. When I sent email asking why no answer.

I purchased tickets to Europe through Kayak on March 8, 2022. Right away I saw that one passenger's name was incorrect, and called to change it. The week before my flight, I noticed that the name had not been corrected. I contacted Customer Service and received this email response:

"Please note that we are aware that the tickets were not reissued with the updated name correction. The tickets with the correct name is reissued usually by the airline 24-48 hours prior to the scheduled flight. Therefore, kindly bear with us a little, and we will update you on your email once we receive it from the airline ourselves."

When I had to cancel the reservations on July 7th because of a delayed passport (and one of us had COVID). When I asked about correcting the name, the agent said "the airline refused." I don't know which airline. This means that I will lost the ENTIRE cost of that ticket, without the option of a credit.

When I contacted United separately, they said they would correct the name once I had a reservation. But Kayak won't book the reservation because the name is different.

Is there any recourse? I stand to lose over $3300 because I originally booked in Premium Economy.

SM