Kayak
Reviews and Complaints

DO NOT BOOK HOTEL ROOMS THROUGH KAYAK! We booked a room in Laughlin Nevada for one night and "upgraded" to the "Deluxe Tower" which is adults only and non-smoking. The room we were given was a dump - looked out over the trash cans, not in the Deluxe Tower and, it was a smoking room. We marched back down to the front desk where we were told that the rooms booked on a 3rd party site were not guaranteed and there was nothing they could (or would) do about it. We left and went to a Hilton 20 miles down the road. Guess it could have been worse. We could have booked and paid for a penthouse suite and ended up with this dumpy room...

I am a very pissed off customer booking with kayak has been the worst experience and I will NEVER BOOK HERE AGAIN I proceeded to call kayak to ask if a room at the Hilton could be RESERVED for september 1st for my fiancés birthday I clearly asked the lady NOT ONCE BUT THREE TIMES that I did not want to book it right now because I was waiting till payday and also asked her if there was a deposit needed upon arriving and she finally said that you had to pay the complete
Money right then and there after she had taken down ALL. Our information and I said no that is not what I want so I will NOT be booking this. She said is that all I can help you with I said yes and she said ok and hung up soon enough 225 dollars are taken out of my fiancés account. This is money we pay our bills with. I called your customer service and asked to talk to a supervisor and she said a manger is the highest position... Very unprofessional. No corporate number nothing. She said there's nothing we can do. Not even compensate for the inconvenience. I will be taking legal action. It is ridiculous that there isn't a corporate number I could reach either. I will NEVER recommend it to any of my friends or family ever again.

I was directed to an airline website from kayak to purchase a flight package. I submitted my ticket purchase on the airline website and a phishing note came up from the bank that issued my card requesting security info on my credit card. It is made to look like you have to fill out the form to complete the transaction so I did (stupid me) and the total came up as the original price listed on kayak without the additional charges I incurred for my tickets so I knew I had been phished. Kayak opens a new tab when they send you to the airline site. I would close down the kayak tab at that point or better yet, not use kayak.

I used them twice to book a hotel. Twice the hotel did not have a clue about a reservation when I showed up and each time it took about an hour to reach somebody at kayak.com (in India) and to get a confirmation. A company that continuously manages to $#*! up my travel is not going to get any business from me any more and as an executive in a rather large organization, I will make sure that kayak.com will get banned from the list of approved travel agencies.

DO NOT USE KAYAK! They are a scam. They will use your credit info and keep charging you for reservations you never made. My bank even called them to tell them they are committing fraud and fought to get my money back. Their call centers are fraudulent. They are not in the United States but they pretend that they are and use American names to try and fool you but none of them understand English at all. It is impossible to communicate with them. STAY AWAY!

I have used kayak.com several times to find great deals on flights and never had any problems. I used them a couple of weekends ago to book a hotel for my grandmother-in-law's funeral, and the experience was terrible. When we arrived at the hotel (which as a side note was terrible too), I showed the hotel my printed confirmation from kayak. It showed that we were booked in a standard double room. It said nothing about being smoking on the confirmation sheet. The hotel said that since a 3rd party had booked the room, they could not make any changes and that this very incident had happened several times before. They refused to book us in a non-smoking room, because those rooms were more expensive. They told me that the only way anything could change would be if I called kayak and had them change it. Fast forward to over an hour on the phone and over an hour waiting for a return call (which never came). Kayak refused to fix the problem and told me it was my fault for booking incorrectly. Even the fine print says it is a smoking or non-smoking room based on availability. There was a non-smoking room available! The people at kayak were rude and refused to do anything to fix the problem and denied that it was wrong that it never said it was a smoking room. Another important side note here... other rooms on the website CLEARLY were marked smoking rooms/suits. So, wouldn't any normal person assume if it didn't say anything it would be non-smoking? Anyway, we were late for family gatherings related to the funeral, so I left it with them by saying I would be sure to tell everyone I know what a sham this whole thing was, and NOT to use their services in the future. Oh, and I had to pay the upcharge for a non-smoking room.

Here is the kid. Not a fan of Kayak.

This kid with the mohawk agrees that Kayak.com sucks: https://plus.google.com/108759939393021030815/posts/416atvhgNRf

DO NOT USE KAYAK.COM! I attempted to book a hotel on this website, but after putting in all my credit card information in, a message came up saying that the hotel had no rooms left. BUT THEY STILL CHARGED MY CARD! And have yet to give me my money back! Horrible experience! This was the first and definitely last time i will ever use Kayak.com.

I have some complaints about the Kayak.com website.

Is their someone in customer service I could speak with to relay some questions on how to make the site better for users?

BEWARE! I used Kayak Booking for the first time and paid $60 more than if I would have booked directly with the hotel.

I used Kayak to book a room and it went through Travelocity and when I arrived at the Best Western Mezona hotel in Mesa, AZ. they wanted a $100. incidental fee and would not give me the room without it and refused to give me a refund on my prepaid room.

Absolutely terrible! I booked through Kayak and when I arrived at my hotel they did not have my reservation and I got charged again for what I had already paid for. I am still trying to get my money back from the hotel I stayed at and I have received zero customer service. Kayak is not an unparalleled experience!

Received a confirmation of cancellation, but was still charged for the reservation. Called and was given a run-a-round. Checked history on their site and no history concerning this even was posted. I noticed that it was far less aggravating getting reservations directly from hotels.

Do not use this site! I was trying to book a hotel in San antiono and had major problems. They charged my card but didn't give me a confirmation code and my booking was rejected. Now I'm out the money for at least 3 business days. This was my first time using them and I won't ever do it again.

I don't see why anyone would book with kayak.com as they will not even reply to my questions about booking.

This is a link to their feedback form : http://www.kayak.com/feedback/form