Calypso Cay Resort
Reviews and Complaints

I rented 4 apartments in July 6-9 for our family reunion We checked in Thursday. On Friday july 7, My cousin called to say her key had been deactivated and someone else has access to her room while she was in there sleeping. The guy walked in and said they gave him the master key to this room. We went to the front desk to speak with management (no manager on duty). Front desk clerk said they would give them another key (got the key Saturday late night). We went out Saturday morning and a security guard opened the door and left it unattended
Someone went in and took her suitcase and laptop and left the apartment opened. This is unacceptable and management has been of no assistance at all
I have been there several times to speak to them. No manager ever on duty

You are told lies from day one and once they have your money, you are ignored and disrespected. Total unprofessional staff. They tell you that you can sell your timeshare back and when you inquired, they say we're not doing that now. The fact is they never have any intention of letting you sell back to them or do a deed back. They need to be shut down.

I was scammed into signing for a bunch of promises that I have not and am told will not get! Paid 10, 000 and now told those people dont work therenow I went for a tour in exchange for Disney tickets. Long story short...I ended up buying this "deal" .. I was promised to be able to travel anytime, own a 2 bedroom condo and be able to travel to places Ive never been before. ..Europe etc. I could exchange points (96, 000) for cruises, cars, hotels etc..Also promised 5 bonus travel weeks. Well...I bought this DEAL back on October 11, 2014 from CALYPSO CAY IN ORLANDO. To this day I have been fighting non stop with them to get what I was promised! I was scammed into signing papers and being told...its all just paperwork...I want my money back! Ive being told that "The sales staff that sold and promised you that do not work here any more"...and "you should just pay because we are going to ruin your perfect credit" "We dont offer that program any more"...and a whole bunch more crap! I have received no paperwork since! I have contacted so many people...and will continue to. Contact Federal Trade Commission [protected] put in complaint! I was sold this crap by Mark Biondi and Mr. John Santiago.I was told I haddd to open up a new credit card (BANK OF AMERICA) and couldn't use my own. They had me charge the 10, 000 to the new card...Im not getting the travel package with the 96, 000 points because they DO NOT even have that package! I have been dealing with Robert Henderson [protected] who will not forward me to higher ups and will not budge on refund. I know what i was promised, have plenty of paperwork..Im not interested in his offers of replacements to make me happy! I was promised I would travel immediately...here it is now June and nothing! It was all a scam!

Your Desired Resolution:
I went for a tour in exchange for Disney tickets. Long story short...I ended up buying this "deal" .. I was promised to be able to travel anytime, own a 2 bedroom condo and be able to travel to places Ive never been before. ..Europe etc. I could exchange points (96, 000) for cruises, cars, hotels etc..Also promised 5 bonus travel weeks. Well...I bought this DEAL back on October 11, 2014 from CALYPSO CAY IN ORLANDO. To this day I have been fighting non stop with them to get what I was promised! I was scammed into signing papers and being told...its all just paperwork...I want my money back! Ive being told that "The sales staff that sold and promised you that do not work here any more"...and "you should just pay because we are going to ruin your perfect credit" "We dont offer that program any more"...and a whole bunch more crap! I have received no paperwork since! I have contacted so many people..and will continue to.Contact Federal Trade Commssion [protected] put in complaint! I was sold this scam by Mark Biondi and John Santiago...I have been dealing with Robert Henderson for resolutution [protected]. I paid 10, 000 on a credit card they said I HAD to open. Even though my credit and cards were in excellent status. Im also dealing with BANK OF AMERICA and federal complaints there... I know I was promised to travel anytime, any place through TRAVEL MATRIX with a lifetime membership per Mark. Now that program is a scam too. It cost 179$ and is not mine for life. AND they have nothing to do with the points I was promised. I was also told I could come to Florida anytime with sufficient reservations--NOPE..only once every other year. I was told I had 5 bonus weeks--ALSO USELESS!..I have to pay for them too. Nothing that was promised is what Im getting and Ive had enough

This was horrible. The deal was to get a few days and a few tickets for cheap in turn you listen to a 90 min speal on timeshares. I must admit, this was a beautiful resort. Beautiful grounds, pools, villas, putt putt etc. The catch is...you have to stay in this roach infested, smelly nasty, dirt hotel smack dab in the middle of this beautiful resort! It took us 3 trys to get a room we would even think about setting foot in. They all smelled of urine, vomit, and mildew. We pulled the comforter back in one room and there was blood all over the sheets. Not to mention, everytime you step foot out of your room, you ran into DOZENS of people complaining about their rooms! Every complaint made to the hotel staff was answered in the same way...'you have to talk to the company you booked the vaca through about your accommodations'. That's such crap! You work here, therefore you should take some responsibility for the way this place is kept! Thank God on our 2nd day of our stay, we met some really nice people at the pool, who were actually staying in a villa, who offered us their 1Br lockout for the rest of the trip! PLEASE READ WARNING! Stay away from this deal! The Villa's are beautiful! Hotel and everything in it is CRAP! Terrible experience for a family vacation!...until we got into the villa! THANK YOU SAMMIE AND JENN!

A marketing representative named Crystal (1076) called my job and offered me a vacation of a lifetime. I couldn't afford what she was asking and told her that and then she started decreasing the price and giving me incentives for me to purchase.

Finally, the price came down to $298. This included 4 nights, 5 days @ Orlando, 2 nights, 3 days @ Daytona Beach, 2 nights, 3 days @ South Florida, a trip to Vegas, a Bahamas Cruise and 2 tickets to Universal Studios & Islands of Adventure. In Orlando, we would stay at Calypso Cay resort. She gave the website so I could see how the resort looked. I had to purchase this package for what she was giving me for that price. So I did. I received my paperwork in the mail on February 2009.

She told me I had 18 months to do my travel or it would expire. I decided to do my Orlando vacation the second week of August of this year. (Aug. 9-13) I live in NC so the drive was over 10 hours. I have a 11 year old son and a 6 year old daughter who was very excited that we were going to Disney.

As I arrived in Florida, I stopped at the Welcome Center located on my sheet. The building was completely vacant. My first impression was that we were scammed. I immediately called the number on the sheet and they informed me that they moved.

We arrive at the Welcome Center at Silver Lake Resort to check in and the staff was excellent. I noticed on my paperwork that we were staying at Comfort Suites. I immediately asked her what the hell was this. The manager stated that the reservationist made the arrangements for us to stay there. I told her that this was incorrect. We paid to stay at Calypso Cay resort and that's what I was told. She called Teresa at Reservation Center to inform her of what's going on. Teresa is the rep. that always had an attitude everytime I called before. She immediately said you only paid $298 and that doesn't cover to stay at a resort. I said excuse me. First of all the price the rep was asking was too high so she is the one who came down on the price. I didn't drive 10 hours to stay in a raggedy a** hotel room. I could have stayed at home or took my business elsewhere. I have a family and to be crowded up in a hotel for a whole week is absolutely ridiculous. No privacy, 1 television, and no room. I was very mad then. She said well I'll have to pull the tape to see what the rep. told you on the phone and I'll call you back.

Teresa never called me back. I waited in the lobby for 30 minutes and she never called me back. I called her and then she states that she heard the tape and that was never said. I told her that I must have "BOOBOO The Fool" written on my forehead. How are you going to listen to a tape without the party being present to witness what was said. She stated that we are not going to change the accomodations. I was so mad until I cried in the lobby. The manager at Silver Lakes did everything she could to accomodate me and my family to make it better. She was even disgusted on how Teresa was acting. She called to Teresa about my tickets that they promised. I was promised Universal Studios & Islands of Adventure and they tried to give me 2 tickets for Arabian nights.

I immediately called them back to discuss this matter. Teresa said we can change the tickets for you but it will only be for Universal and not Islands. We waited and waited for the fax for the confirmation of the changed tickets and she never faxed the confirmation. I called back and they wouldn't answer the phone. The manager called and then a rep. said Teresa emailed the confirmation to the manager. She checked her email and never received it. She calls again and they wouldn't answer the phone. Finally, she called from her cell phone so it would show up as a different number and they answered. She informed them that I have been waiting now for atleast 2 hours for this change and we never received anything. Finally, after waiting 2 hours and 30 mins the fax came.

All I want to say is that it's a shame that companies are aloud to scam people out of there money. They promise you all kinds of incentives and then never follow through. My first day in Florida was a MONSTER! Dealing with this company ruined my vacation with my family. I should be reimbursed for the headache and trouble that was caused. Staying in a raggedy hotel that was jammed and found a lizard in the room when we arrived. They had to switch rooms for us. My kids were very disappointed also. This company should be punished. People are not able to come to Florida every year. This trip was suppose to fun and special but it wasn't. It was a total DISASTER!

The "resort" at first seemed nice, but we soon realized that was not true. At night a frog had gotten into our room somehow and was jumping around. We had to change rooms because of this. Next, you have to pay an extra charge for getting new towels and getting the trash thrown out, which they did not even do for the first two days until we talked to them. The front desk receptionist did not know how long the dryers took to finish, and they were quite rude. The majority of the staff did not speak english very well at all. The buffet is not even food unless you consider cold boiled eggs and dry toast tasty. Oh and did i mention the 90 minute presentation that everyone has to attend that turns into 150 minutes?

In reality this was more of a motel with a decent pool.

I was rung today with the classic recording of "congratulations, you have won...dial 9 if you are interested..." I dialled 9, they asked for my credit card details, I floundered after they wanted all the details including the 3 digits on the back of the card...had already given them the card numbers and expiry date...
then got disconnected...I rang my bank and cancelled my credit card and then rang them back as I had asked for their number and gave them the 3 digits on the back of my Visa card, they then went away only to come back to say that it was a stolen card...(oh dear is me!) and that maybe I had rung up my bank to cancel the card...What business ever assumes that? or asks that?
It was all too good to be true...15 days holiday in Florida, free 7 days car rental, all meals included, a 4 day 3 nights cruise all expenses paid...bla bla bla for 4 people, only $912 for incidental holiday taxes to be paid up front!
All the while they have all your credit card details to wipe out your bank account!
They're so sleek...names given were Tony Green, Tony Jacobs, Daniel Hatton...probably fictitious...who knows?
However I do have a real phone number to ring in Orland that I rang to speak to them...so the police should be able to catch them from that I hope.

Hi
My 85 year old Mum was cold called by this company. although she had problems understanding and on numerous occasions ask them to repeat thereselves and gets confused, they managed to sell her a holiday at the above resort. She thought she had purchased this for £80 BP thinking it would be a cheap holiday for my daughter and I.
In actual fact the price was £672.76 BP on the10th March 2010, when it showed up on her bank statement. I immediately contacted this company on its free phone line, [protected] and cancelled this package and was promised a refund. I called this company each month to find out why the money had not been refunded and they kept telling me it is "pending". We have now been informed by my mothers bank that further transaction has taken place withdrawing the sum of £680.41 .BP to Fla Travel and tours.
I would be grateful if this could be looked into from your end. The bank is going to investigate here in the UK but this company should be stopped from defrauding people especially the elderly.
The ref number given was 69189 and the id number was 277489.

Yours faithfully Cherry Law UK resident

I bought a package from calypso cay resort online promising a holiday vacation but every time I would ring to book and could not get through to speak with anyone, when I have emailed them no one responds back. I have spent over $600 US for this package and its not fair as I really would like to have a holiday to the US I am in Australia and its not fair that this company is just ripping me off...
there email is [protected]@calypsocay.com they do not respond back to me.
My ref is 171763
I paid with Amex and have all the statements.

Please would you look into this and notify me what I can do about it.

kind regards

Rina Thomson
[protected] mobile Australia

ncident
I purchased a so-called vacation package from Travel Fun (www.arcfun.com)in 2008. I will be filing a separate complaint about this company, but this complaint is related to the accommodations they sent us to. I recently won two airline tickets as a result of a lottery drawing. Remembering that I hadn't used my vacation package, I decided to make the best of it and fly to one of the areas that was a part of the package. We settled on Florida. When I contacted the travel agency to make the reservations, they told me that if I wanted to be in close proximity to where the welcome center was (because we had to listen to a 90-minute "presentation"), I should upgrade my standard package to the deluxe package, which would put us right across from the welcome center and give us access to free shuttle service. They also described the amenities, which sounded nice. The upgrade was $160. We arrived at the resort and thought it was okay. However, five minutes after getting there, a customer was expressing his frustration with the front desk staff. I looked at my husband like "oh boy, here we go...". One quick note: I noticed right away that the front desk staff did not appear very chipper. After all, this was called the Calypso Cay and the colors were festive; I expected the staff to at least be smiling. Anywhoo... We went through the standard paperwork with the front desk clerk who told us about the fee we would be charged if we didn't listen in on the presentation ($350). They took our credit card info to ensure we did. We also had to sign off on a piece of paper stating if we wanted housekeeping to change our sheets and towels, we would have to pay an additional fee per night. We declined, stating we would just clean our own room. I've never been in a hotel where basic towels and sheets were not replaced if you didn't pay an additional nightly fee. We get to the room and were immediately disappointed. Mind you, this was an "upgrade" from the standard accommodations. I am afraid to see what we upgraded from. The room was drabby, there were sheets on top of a blanket, and the fitted sheet did not fit right because it kept coming off the corners the whole time we were there. The carpet was old, and I commented to my husband I wondered if it had ever been changed. However, we decided to make the best of our stay there. I was taken aback by the fact that they charge 15% gratuity on EVERYTHING at the tiki bar, even a hamburger. Here is the kicker: we checked out on June 9th. Since we didn't even pick up the phone to call the front desk, we knew that there should be no additional charges for us. We'd budgeted ourselves down to the penny, having enough money left to take a cab to the airport, because Florida is expensive. The front desk clerk says, "your balance is $59.60". My head almost spun around. Balance for what? They explained that we had to pay taxes on the room. Now, when I was making the arrangements and paid the additional fee to upgrade, not to mention the $99 booking fee, nowhere did it come up that these fees did not include taxes. When we were checking in, this never came up. It only came up after we were checking out. So, we had a nice little complaining session going on. We were then asked to go in the back room and talk to the GM, Michael Pingston. He must be very practiced in these issues, because he was calm and listened. Bottom line, we had spent all of our money paying for gratuities and all the other stuff there and had enough to get to the airport. He told us if we didn't pay the (surprise) balance, they would have to call the authorities. He did offer to work with us though. He told my husband, "well, you could leave something here as collateral, such as a cell phone". We live in Illinois! Why would we leave a cell phone in Florida for a $59 bill! We told him over and over that we were never told taxes were not included and even showed him the confirmation from the travel agency. It didn't matter. Eventually, I had to call my best friend and she emailed this man her credit card information so that we wouldn't have to go to jail. While we were in there being held hostage for $59, another family was going through the same thing as they checked out, and he had his clerk to call the authorities on them. AND, as that was going on, another family had the exact same issue. 3 families in a row during checkout!? That should tell you something! Thank God for my friend being able to help us out, although she was on a fixed income! I paid her back, but nothing could quell the embarrassment from this!

Damage Resulting
As a result of this, we were late arriving at the airport because we sat in this man's office for almost an hour. When we got to the airport, they told us our luggage may not make it to Chicago when we did. Lucky for us, they had sympathy and the plane did not take off, and our luggage arrived on time. I was so upset and embarrassed that by the time I made it to the gate of the plane, the stewardess had to calm me down before she let me on the plane. I will never, as long as I live return to the Calypso Cay resorts. They are a joke, and a scam. I didn't even get into the timeshare portion of the story! I am all for people making a living, but don't scam people while you're doing it! Be upfront with your costs, and have a little integrity!

Never before have I stayed at a place that did'nt care about their guest... Our room was dusty, windows were dirty, our bathtub was peeling and dirty, we had one broken bed, there was garbage in the hall way for two days, management don't seem to want to fix any problems when a complaint arises, everyone we talked to during our stay was very disappointed, we had to wait for over 45 minutes to check in, the 90 minute presentation lasted almost 2 1/2 hours, cleaning service is an additional $15.00 dollars per day,
beds are very uncomfortable, pillows are no thicker than 1 1/2 inch, time share sellers are not very ambitious, we were never shown the villas that are for sale for time share, we were never given a tour of the facilities, by the time that you get the tickets that are promised you will only have about four hours to enjoy them, the breakfast is ok but there is not much room for guest to sit down, they do not offer any one to help with your bags so if you are disabled you are pretty screwed, they have a room to work out in but most of the equipment is either broke or not in good shape, drinks at the tiki bar start at $7.50 and if you have a sober bartender you might even get the right drink, however the food is pretty reasonable, The pools and the hot tubs seem to be the only good thing about the whole place !

my mother who has alzheimers and vascular dementia was cold called and sold a holiday package and her bank account ded
bited 602.74 pound sterling. On telephoning the com[pany i got a standrd reply that they did not do the marketing and all we could do was to try and cancl by returning the brochure and booking confirmation within 30 days of the booking. .This will be difficult due to christmas and new year postal delays

Well everyone Calypso Cay a Timeshare resort located at 4951 Calypso Cay Way, Kissimmee, Florida 34746 is prepareing for the Holidays.

They have experienced a lack of sales and interest on the part of consumers.

They are once again putting blame of the lack of sales on their sales force.

These Idiots in management are so self consumed that they walk around with their eyes closed to the reality of the economy.

Their new approach is that their sales staff has to memorize the sales pitch. What a crock of crap. If they think that is going to be their saving grace I can only laugh at how stupid they are and it sounds.

Everyone except the management of all Timeshares know that timeshare is washed up, Finished.The years of GREED, LIES ect have finally caught up with an industry that once consisted and still does of arrogant, bragging, condensending ***.

TIMESHARE is the one word that is worse than USED CAR SALESMAN.

At least with a used car you can use it more that one or two weeks a year.

Timeshare is going to be a product that you may never use if these companies continue to fall the way they have in the last year.

As I stated years ago timeshares are going to be the slums of the future and signs of that are starting to exist in the Kissimmee/Orlando Area.

If consumers like to be ILL Advised by Individuals desperate to make a dollar, purchase a timeshare and experience the real meaning of getting the shaft.

The management will do anything to make the next sale and you the consumer will be left hanging on a thread. Question everything and believe nothing that is related to timeshare.

BUYER BEWARE.

On Jan 31, 2009 there was a phone solicitation promising a great vacation. In order to get the information the consumer needed to give a charge card, but the consumer was able to cancel any time up to thirty days and the "clock" did not start until after receiving the material. I canceled the next day February 1. The company refuses to acknowledge the cancellation. I faxed, emailed, phoned, and sent all original paper work back certified mail with return receipt all within the thirty days of cancellation ntoice. I have copy of all documentation.

This man, called himself Chris, called our house and spoke to my mother about taking a free vaction. All we would have to do is pay a couple hundred dollars and listen to a 90 minute speal about how amazing timeshares are and try to get us to buy one. She asked my dad and he said no. She told Chris no thank you and she's sorry and hung up. He called back and my sister picked up. She asked who it was and he said it was chris. She told him my mom was busy making dinner. He said "Well, tell your mom to get her but on the phone!" She siad excuse me? No thank you, and hung up. He called back and my mom said that he'd been very rude to say that and that she wanted to speak to his manager. He wouldn't let her so she hung up. He called back and we didn't pick up. he hung up and called back and hung up and called back... finally I picked up. I asked if this was chris and he said yes. I asked how i could help him and he said, "Tell Your Mom To Get Her ### On The Phone!" Then he proceeded to verbally harass me until I hung up. 5324286

I was offered a special deal by my credit card company for 15 nights for $800 which i payed for, i received the package and decided it was not what i wanted and returned it straight away.I spoke to them on the phone and was told it was received and the refund would be paid. A few days later i was refunded and believed it was finished.

A month later i received my credit card bill and saw they had taken out another payment for $850 and i received another package in the post. I called them and they said it was a mistake and to send it back, a week later i called them and they said they had received the package and my refund would be on its way.

Two months have past now and still nothing has been refunded and whenever i call they say it will be refunded next week and how sorry they are. In the mean time my credit card company keep saying they cant do anything and i just want my money back! Never use Calypso cay resort!

Hello all,
Yes this is scam and I know these people.To get your Money back you need to send a certified letter to better busines bearou od Orlando if they get more then 10 complaints they can shut them down and you can get your money back. here is the website www.orlando.bbb.org .Please do it it's the only way to shut them down, there is also better bussiness bearou of Florida here is the website http://www.seflorida.bbb.org/Home.aspx. These people are profesional scam artists, and they never ever tell you their real name. They only use visa or master card as thier merchants, so if you have Amex you are safe they can't do anything with Amex.Why? Because Amex will despute al charges that thier clts do not want back and if they receve certaion number of complaints they shut them down as thier merchant.Amex is tough to work with. They are only calling outiside of us such as England and Australia, They can only call english speaking areas, because ignorant and uneducated Gringos, the worst scam of scam that they are do not speak any other language. Why they dont call America and Canada? Because everyone in North America knows about scam holiday packages. So if they cal Americans they ususally send them to Hell. Please please send a complaint to BBB and i wrote adresses below. then send a complaint to your cc company that will help visa and mastercard to shut them down as a merchant, and that's it for them.. they are done. Please please please take my advice so nobody else goes through this. It's worth it trust me, and by the way Calypso Cay resort and Tropical Grand Vacation are owned by the same guy. No to be discriminating by any means but these types of scams are comonly known to be owned and operated by Indian/Pakistani immigrants in USA. Why dont they call India, because employes dnt speak Urdu etc and they have been discovered in India as well and probably poor people dont have mony and the rich ones are aware enough that such a deal does not exist. Single ticket for 1 park admission for 1 day costs $75, and they are trying to sell you everythin including hotels for what $600m that;s not even possible in fairy tales. I hope this helped all people who were ripped off in England and Australia. Thanks and please complaint to better bussines bearou, I know it will work .
Thanks Emilia

My partner purchased this holiday about 3 yrs ago for the price indicated on all of the below reports. I extended after the 24mths expired thinking that we will take it in 2009. I became concerned as I tried to contact them with no response. I have come across all this evidence of fradulent activity which has made me very anxious that we should not even try and attempt to take this holiday!

Has anyone actually taken this holiday? The main issues I've discovered seem to be all refunds that nobody seems to be getting.

Anyone that can offer any advice would be a godsend!