ReservationDesk.com
Reviews and Complaints

I am a 91 year old woman, I planned a trip to Warrensburg to visit my friend in a nursing home there. Right after I booked a room, and I thought the plans were set, my friend called and told me we had to change the day. I called and tried to cancel the reservation, but was told it could not be cancelled. And I admit, it said on the website that it could not be cancelled, but I didn't think I would have to cancel. This was on Tuesday, October 22, and my friend changed it to Thursday, October 24. So I called and asked if I could change it to the 24th. They said No.
So I booked a room somewhere else. Since every hotel has raised their prices, it cost me almost $400 to drive to Warrensburg to visit my friend in a nursing home there. Is that the way you would treat your grandma?
Janice LeVan

On Nov 30, 2024 we arrived at our reservation at Thriftlodge BY Wyndham Monction NB to fins the place was from the outside poor;y maintained, non welcomig and located in a less than desirable location of the City
When we went into the lobby we were greeted by a sign , "We will be back in 15 minutes". After a few minutes no amount of calling out for assistance resulted ain any person coming to the desk. After 15- 20 minutes and still no person at the desk we called and were able to make last minute accommodations at another hotel. Untikl the taxi arrive about 10 minutes late, still no one at desk.
Very poor reflection on the operation , want full refund of room and extra expenses incurred for our stay in Monction.
Would like a response to confirm you received this and will address this issue with minimal delay.
Thank you
Myra Egan
[protected]@gmail.com

This morning (Sept 9) at 8:46am I called to book a hotel room for an employee. After confirming available dates, I told the lady that I would call back after I made sure the reso dates and amounts were good with my employee, she was then horribly rude and definitely cost that hotel $2500.00 in bookings. She is definitely costing this service not only money but reputation. We would never recommend this service and she should not have a job

On May 15th I made reservations for Great Wolf Lodge Grand Mound.

The dates are July 26-28th. I was asking to change the dates to July 12-14, they said I could not change, and if I cancelled, I would lose my 970.79

This is insane, I am calling 2 months in advance, not 48 hours.

In no way I thought I was going through a 3rd party, I was on the GWL website

The lady on the phone obviously did not know her mic was on for I waited several minutes while listening to her breathing.

I will never use Reservation Desk again, I will call directly to the destination

I made a reservation with reservation desk for hotel room in Alaska believing that it was the reservation desk for the hotel because that was the way it looked on line. Right after making the reservation was notified of a change in flight info. cancelled the reservation withing 30 minutes of making the reservation. Called to see if I could get at least reimbursed for my reservation figuring they would possible only charge me the $15.00 service fee that was added to my bill but was told that because I did not take out the $91.00 refundable fee on top of the $ 476.09 total cost for the reservation, they could not refund the hotel cost of 460.00 because that was what was on the email. This seems like a scam to me. I would like the corporate office to at least look at this and at least give me my room cost of $364.00 the cost of the room charging me the total amount is ludicrous.

My friend and I booked a hotel for a concert we were going to (booked on 1/18/24). After thinking about how far away the hotel was we decided it wasn’t safe for us to stay there. When I tried to cancel the hotel room I realized I had accidentally booked through a third party. We called customer service (3/21/24)to cancel the hotel room. The lady was extremely rude. We told her the situation and the only response she gave was “no refund”. Nothing more than “no refund”. Then she tried to hang up on us! Horrible horrible horrible experience!

Agent doing the reservation for me quoted me $142 and I was charged 161 and $63 in taxes - what kind to tax rate are they charging? They also charged in a 16 dollar booking fee that I didn’t even know about until after I made the reservation which it was too late to get a refund. I called to make a complaint but John ID number 3137 was very unhelpful and didn’t help to resolve my issue at all. He also couldn’t explain the taxes. This company is a sham.

I thought I was booking directly to the hotel I was making reservations for, then when I cancelled this booking I was told I would not get the $15.99 service fee credited to my charge card, how can you charge a service fee when I did the booking myself. You are a scam and I will be disputing this charge of $15.99 with my credit card company and letting them know you are a scammer. Itinerary #[protected]

This company impersonates the actual hotel booking,their reps should all get the Oscar awards, they conceal the information such as refund policy,service fee,extra taxes. They have F score with the Better Business Bureau,and therefore no longer accredited,due to many unresolved complaints. Their rep Rachel just today responded to my review saying that the escalation department had told her that they contacted me,and the resolution was offered. That’s a lie. Filing a complaint with attorney general,and looking to initiate a class action lawsuit.They are out of control.

Wrong accommodation is booked, despite me telling rep exactly what is needed, also wasn’t notified that I would be charged $15.99 fee, this booking service represents itself as a hotel’s front desk representative. As soon as I found out about wrong reservation I immediately booked with the hotel directly ( no service fee) now those scammers giving me the run around about the refund and cancellation of this booking that I don’t need. Was told by the rep. Robert,that the refund takes 10 days,that time has gone… no refund, called today and another rep has no clue about anything. My booking # [protected],Best Western hotel, October 25-26. This reservation needs to be cancelled immediately,since as I mentioned I rectified situation and booked with hotel directly for the same date. $175.50 needs to be returned, or I am filing a complaints with every appropriate government and consumer affairs office and will contact my credit card.

I got on this site, thinking it was the hotel's site, and made a reservation less than an hour ago (as of writing this). When I realized it had automatically made the reservation for 2 adults, instead of 1, and that I was being charged for the extra adult, I tried to cancel my reservation (it says free cancellation until today), so I could re-do it. When I realized I was going to be charged a $16 service fee for my "free cancellation", I tried to call. Was on hold for quite a while. Called back and got someone who passed me off to someone else to help me and was told it was "impossible" (to change the reservation from 2 adults to 1). I asked for a supervisor and have been on hold ever since.

I made a reservation with ReservationDesk.com because I was looking for a better rate than going direct to the hotel.

ReservationDesk charged me $543. for a one night stay at the Marriott Downtown on Michigan Ave. in Chicago for July 27.

I trusted them and assumed this was lower than what I would have received going directly to the hotel.

Boy, was I WRONG!

I discovered the standard rate, had I simply contacted the hotel was $395/night.

The rate ReservationDesk charged me was $148 higher than the standard published rate by the hotel.

When I contacted ReservationDesk.com and asked what they purport to be the benefits of using their company them they said, "To provide better rates than going direct because we buy in bulk."

I told them that' was exactly what I thought it was supposed to be and had trusted them to do.

Sadly, it was the OPPOSITE! I should have not trusted their claim contacted the hotel website directly before reaching out to them.

I asked for a refund of the difference to match the published rate but they flat-out laughed and hung up.

Who ever heard of a third-party travel vendor being MORE expensive than the standard hotel direct published rate by a whopping $148 additional?

Don't use them.

- Stephen

Reservation# [protected]