Borgata Hotel Casino & Spa
Reviews and Complaints

Not really a complaint, but definitely a bad review although you never go to any casino with the thought of winning but everytime I've been at the borgata dropping thousands of dollars and not even getting some money back to continue to play will make me never to go back there again. . I go to Ocean and can spend 7/8 hours playing where as in the borgota I'm there basically an hour and out of money

I learned my lesson and will never go to the borgata again.

Go to Ocean fun there and you will win.

#1 I made a Appointment for The spa for a massage for 10:30 and when I went there they said they didn’t have the Appointment. I told them I had a confirmation text. The woman asked me if I can come back at 1:30. I said No I had an appointment at 2pm. She was not very nice about the whole situation. The place was empty.

#2 I ordered a Smoked salmon platter.

They didn’t send and Silverware. They had to come back and then I saw no milk for the coffee.

I call right away and they said they will send with the silverware and napkins. They only brought the the silverware. Now I call again and they send another person to bring the milk. This is unacceptable! The spa issue stressed me out!

And for the price of breakfast they should do much better than 3 trips to my room because of things they forgot to pack. It didn’t seem to matter to them! Not happy! This trip is not cheap for 3 nights and I feel unappreciated as a good paying customer of Borgata.

Hello i was assigned a host since i have high gameplay. I was there 2 weeks ago and i was charged deposit holds for my stay of over $2,600 which is fine because i usually get them back upon check out within a few days. It has now been over 2 weeks and my deposits have not been refunded and my charges for the room have not been comped even though i have gamplay and losses of over $35,000. Which by the way the pit bosses have not been marking my gameplay correctly even though i have been i insisting on them to mark me correctly. I tried speaking to the host David Collette for 2 weeks and he has been ignoring my texts, calls and voice messages as well. I have tried to reach out without anyone giving me a solution in this matter.

First off,I am in a wheelchair,so I got a handicapped room along with my adult son. We had to request new key cards 3 times,yes 3 times for a 2 day stay. For some reason they couldnt make a card. Room service was excellent,no complaints there. We decided to stay an extra day,went down to pay for it,had my credit card charged twice,2 different amounts,then the guy checking us in for that cancelled them and told me my card wasn't accepting the charges,lie,I called my card and both times it was cancelled after they approved it,my son was out late gambling last night,so I tried to go down to get a snack,got locked out of room. The house keeping lady wouldnt even come to talk to me,they said maybe she didn't speak English,maybe so,but when you see an ederly woman in the hall,you at least try to get someone to assist.There is more but I will stop,never again would i choose to stay here.

Dear Sir or Madam,

My wife and I purchased tickets for the Daryl Hall with special guest Todd Rundgren show which was this past Friday, June 9th.

We were very much looking forward to this marvelous double bill and also booked a room in The Water Club, now the MGM Tower.

We were horribly disappointed at the show - not due to the show itself or performances, but the attending audience and I am sorry to say, the attention of the Borgata staff.

Rundgren opened the show pretty much right on time and immediately the very drunk and what seemed to be substantially comped audience members were talkative, distracted and seem to be doing anything they could to pull the attention away from the stage - it was almost as if they were more annoyed about the music interrupting their conversations, loud joking and their generally obnoxious behavior which was loud - - very loud, yes even with the music playing. It was also very distracting that people continued to file into the show well into the opening set, which was actually quite generous. The atmosphere was so bad that at the end of Rundgren’s set we got up from our seats and looked for a staff member to appeal to and hopefully move us to a better area. The Borgata staffer seem to be uninterested and perplexed as if never hearing a question or concern like ours. After going through a litany of reasons why she really couldn't help us, (“it’s sold out, what can I do?”) asking various unrelated and minimizing questions, finally found two positively terrible seats to give us in an in an effort to just have us go away.

In nearly 35 years of concert going this was about the worst crowd (shocking in that the average age seemed to be 65-ish) and the worst treatment by a venue that I have ever experienced. Unfortunately, and regrettably, we had to leave before Daryl Hall even set foot on the stage. (You can confirm this as you can see our casino cards went back the slots halfway through the shows time) If this was going to be the behavior of the crowd, and the Borgata’s interest in helping us to have a better experience, we couldn't see even enduring another moment of it. Clearly The Borgata comps many of the seats at these venues to people and groups who really aren't interested in the show but just show up with their free ticket to do something else with their evening and carry on conversations with their friends as if they are in their own homes.

To be clear , we enjoy it when people get into it and have fun cheering on the artists and singing along and clapping - creating the atmosphere that artist's actually love, but one must recognize that there is difference between getting into the show and showing callous disregard and disrespect to fellow audience members and the artists for that matter - and then for your complaint to be minimized after paying the full (inflated) price for tickets. (I paid over $400. for 2 tickets... not to mention $449. for the room)

I guess the upshot is to beware of casino venue shows - many of the attendees are inebriated, comped casino regulars who are really not there for the reason you may be... and the worst part, casino could obviously care less.

Writing this, I am absolutely sure that few, if any people have complained, no need to go there. That is not surprising. Sadly most people have come to accept that paying all this money guarantees them absolutely nothing. They accept that they are not owed a decent experience and not to expect any real engagement from the hosts or venues.

My wife and I are different. We are asking that our room be refunded as the only reason we came (driving nearly 4 hours in traffic paying endless GSP tolls along the way) was to enjoy this show.

And again to be clear, we are not interested in a free room, slot dollars, free food, tickets to other events, etc. We simply want our money back. It is the right thing to do. Period.

This message is also being sent to the NJ Dept. of Consumer affairs as well as the representative of the artists.

Thank you,

Thomas Gambale

Ok so I won the high hand (8888A)

I go right from the poker room to Bonnie to get my license (she keeps it so I don't lose it I bring it back to the poker room to hand to the manager he tells me I need a rewards card to claim my prize I leave the poker room again go to rewards desk to get a card show them my license She tells me I'm on the self exclusion list she can't make me one I walk from there to where my wife is playing slots tell her my story she says try the high dollar check in Same thing happens but one of the higher ups walks me down to rewards center and tells me wait outside his office He comes out with the number and email for the casino commission I walk over to my wife tell her stay here I'm goin to the casino commission So before I leave for the casino commission I go back to the poker room to the table and pick up my money (chips) on the table (because if you not at the table for 45 minutes they come bag your chips up)

Get there they won't see me without an appointment
So I go back to the casino and pick up my wife
Couple days go by with my wife talking back and forth to her host she says it must have been an error so I can now get a card
Next week I go right to the rewards desk and hand them my license the print me a card
I go to the poker room said here's my card where's my money
They said it's past the 24 hours I can't get it case closed

Hello,

Twice and a row they made down grade changes to my room reservations (9/3 and 9/10/2022. As per their defense there is nothing they can do, because the room I requested was not available at the time. In other words, they kept bumping me down. I really felt something was wrong, but now sure what it was.

I have been loyal to Borgata and play as much as I can without any grudges if I lose big. All I need is to be treated fairly and honesty, and yet I I was banned for 30 days after got me upset and according to them because of the racial comments I sent to my VIP host.

If you know the whole story, this is not all true and I have really treated unfairly in every which way. I am a veteran of the USN and service connected for PTSD. There are times I have a problem with filtering what I say and write, but don't mean anything to me and regret after it. I am being treated with a psychiatrist and medicine. In short, I should be compensated every time they down grade me if they're really mean that I'm as important as other guests at Borgata. They could have given me ahead of time if they change my room. I only find out when I get to the room that they did the change.

Sincerely,

Carl

I visited the Borgata Casino & Hotel since they open and spend a lot of money with them but its ok as long as they had the good offers and promotion for regular players like me. since the MGM took over its going worst from time to time, especially for the last 1 years beside the reduced of the offer and promotions is the rude floormen and supervisor's behavior and words they said is not acceptable with the big name like MGM .

My husband and I both have players at the Borgata in Atlantic City since it opened! We are Platinum Tier Card users. My husband Kenneth Ryan - Acct [protected] passed away on July 20, 2021 and has approximately $837.00 in credits left on his card/account. At my last visit to the casino I visited the front desk and asked if they could be used and was told NO. I was very upset about this since we have been players at your casino for years - you can check out accounts to see how much we have spent. In fact, the Borgata was our Casino or choice - we never played at any other casino. Up until his death in July 2021 we even purchased a mobil wheelchair so that he could get around the casino and play (which he loved so much) I am very upset that you would not honor that I could use those credits! My account is under Elvira Ryan [protected]. I would like that my husband's credits get transferred to my account or that I be allowed to used them on his card then close his account. As a loyal players for so many years I find it appalling that this matter was not honored.

I would appreciate it if someone would call me at [protected] or reply via email to me at: [protected]@yahaoo.com. I am writing this from my daughters computer as I am at her home for the holidays.

Before i left the casino Thursday, I went to cash my winning tickets in a money changing machine, I 've been doing for years in the Borgata Casino. I found an Borgata employe and he told me i would have to go to the cashier..I got to the cashier only to find a long line of people. Istood on line for 20 minutes. This is very disturbing when it takes me an hour and half to drive to the Borgata After I received my cash, i noticed the line behind me was now twice as long, Is their a reason they removed the cash changing machines from the casino floor?.

Stayed at the Borgata about a month ago. I am an MLIFE reward patron. Love the hotel and ONLY STAY THERE when I visit. When I go to Vegas, I stay at the MGM as well.

This time the room was sub par. Quite unusual and very displeasing for the price. I reached out to to Customer Service and received a call back from a Ms. Hernandez. Called her back and left a message as instructed. Never received a call back. It's been a month.

I plan to stay there again on November 5 to November 7. If the hotel is not adequate, I will not be an MLIFE member again nor will I visit the hotel again.

Last night in the poker room I was threatened by another player and after standing up and telling him if he wants to make threats we should take it outside and of course security instantly came over and asked me to step to the side to talk to them and I did so. As I was telling him what happened the guy that started all this just continued to run his mouth and nobody did nothing they were only concerned with me even though I was totally calm with them and never tried to disrespect any of the security. I was asked to leave and said of course no problem and we started walking out. As we passed the person that started all this he continued to make threats to me and as I turned my head to say something back I was pushed forward into a wall and handcuffed. As this happen the woman security guard repeatedly kept yelling put him to the ground even as I kept stating I'm not resisting I'm literally just standing here against a wall but she still continued to yell put him to the ground. Thankfully, the men that were actually handling me would not listen to here because they could tell I was complying with them and wasn't a threat to them. Apparently none of that mattered to the woman. All other security was very professional, I have to say. After walking me through the casino in handcuffs to a cage, the woman continued to say things and act like she's a cop and be very authoritarian. After being put in a cage, I said my head itches and asked if the handcuffs could come off or go in front of me. She yelled no at me and asked me three times if I want an ambulance. I looked at her and said WTF is wrong with you lady. At this point, a man name Micheal young came in and said he's in charge. I stated to him that if he releases me I will leave and won't come back, but if not I will be looking into pressing charges on this issue. He replied that he was going to release me until I made that statement. After the holiday weekend I will be contacting my lawyer and going forward with any action I might have as I truly believe the woman was trying to have me hurt for no reason and everyone that was grabbing me and in my face was not wearing masks and putting me at risk. I hope your casino keeps losing business and it will with you keeping people like that authoritarian woman working there. This complaint probably won't mean anything to any of you, but hopefully I can take it further. Have a great holiday to whoever reads this, my issue isn't with you. Thanks, Randolph Naia

Asked that our suite have a nice view as it was our 37 wedding anniversary. We got a dam wall and a roof of vents. The bed was so uncomfortable we did not sleep all night. During the night we kept getting bit by something. Woke up with bite marks. To cap it off mouse droppings in our bed and in the bathroom on the floor. WTF! Charging $700 for a night? Reporting this to NJ health Dept.

I have been trying to RSVP the Borgata in Atlantic City for the Samsung Chromebook Gift Event on August 6-7 2021 for over a week with no response. I have called the numbers provided on the Brogata website and elsewhere on the Internet. Either no one answers the phone or I get someone and they hang up on me.

What kind of service is this?

I have been a black card holder and then a gold card holder for 18 years
since Borgata opened. I have never frequented any other casino and when
I was there last month, I was told I lost my status. I reminded the person I spoke to of the pandemic, but she could not care less and her attitude was
disgusting. I do not think it is unreasonable to ask for some consideration, which the person that I dealt with did not want to hear.

Thank you in advance for anything that can be done.

Saul Suzzan

On june 19, 2021 I was a guest at borgata, as I have been since its original opening
I am 73 yrs old on 24/7 oxygen
I was running low on my oxygen and needed to get to my room. I got onto the elevator and when it got to my floor the door would not open. I pressed the alarm to no avail, there was a symbol of a phone that I pressed no answer. In desperation I called 911. They tried calling borgata and had trouble with no answering. They told me they would send the fire dept. and an ambulance. At this point I had NO oxygen. Police finally were able to contact security and eventually I got out and was able to plug in my oxygen.
I NEVER heard from anyone at the borgata. 5 days later I did receive a call stating there would be a review of cameras. Starting June 26 I called every day and left messages with a "jackie". No return calls.
Finally yesterday June 28 I received a call. The camera tapes were reviewed and she stated I did not use my room key in the elevator first, I pressed my floor.
This is still unacceptable. She claimed that directions are given at the front desk on arrival. NOT TRUE. There was one sign in the lobby of the guest room area ONLY in ENglish describing new method.

My issue.
NO one came as I had no oxygen. There is no central board that shows when an alarm goes off.
No one responds to alarm or emergency phone
I was already low on oxygen and than had NONE
"jackie" said they were very busy and she would investigate with otis elevators.
This is an unacceptable response. If not for atlantic city police would I have died in that elevator?
This is a serious offense and I expect some accountablity
[protected]@aol.com
[protected]

I made a reservation for dec 28... They told me the amount and total... Gave them my card... This was two weeks ago.. Today I was checking my balance and the room was already taken out of my card... I called reservations and they told me this is what they do... My question is why it is two weeks away I would have never known if I wasnt checking.. When I checked in I would have been charged again... Doesnt make sense.. Please explain