ReservationDesk.com review: Motel booked. Econo Lodge Norton Virginia

Econo Lodge

On 10/15/2023 we checked into the room. The room was dirty. Had trash and was very dusty. I was insulted because of a phone call the front desk made when we had no more than cleared the door telling me I had to pay for the third person that we had in the room. I told them she was not staying. I wasn’t aware that you had to pay for visitors! To make a long story short, we took her home and we came back settled in. We had been there no more than 30 minutes when my friend found a roach crawling up the wall! When I investigated there were 25 to 30 roaches behind the refrigerator! I took pics and my friend took it to the front desk and was told to come back and get our refund. We didn’t get the full refund right then and there. We got the cash deposit for the dog. The deposit of $50 is suppose to be back on my card in 3 to 7 days. I was informed that I needed to contact the company that I got the motel room through. That would be you. The full refund was $97.18 minus the $15