Caledonian Travel’s earns a 1.0-star rating from 7 reviews, showing that the majority of travelers are dissatisfied with trips.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Trip to Chatsworth on November 22nd - 24th.
I have travelled with your company for a number of years. This is the first time a felt I had to contact you and make a complaint about the bus that was used for the above trip. The driver was excellent, but the bus was not fit for purpose. When you book with Caledonia Travel you except to go on one of your own buses? The bus came from somewhere in Wishaw. As you know the weather last weekend was very cold. The air condition on the bus could only go from very cold to extremely warm. I have ashtma and found it very uncomfortable. By the end of the trip I had a ashtma episode. Hence the delay in contacting you. I now feel that I can no longer travel with your company. As it seems like pot luck which bus you get.
Mrs Mary Dempster
60 Nethergreen Wynd
Renfrew PA48HS
Confidential Information Hidden: This section contains confidential information visible to verified Caledonian Travel representatives only. If you are affiliated with Caledonian Travel, please claim your business to access these details.
Hotel stay at Caledonian Torbay hotel torquay
Hello my mum and I have just come back from a break to torquay staying in the caledonian torbay hotel. I've got a complaint about the state of our room. The room we were staying in (407). The room was absolutely disgusting my top sheet had a stain approximately 8 inches. The wallpaper was hanging off in places. The window frame was flaking with old paint...
Read full review of Caledonian TravelT452865 Hol Ref: 5306C 33
Whilst I fully appreciate the fact that the cost of the package was exceptional value for money, there were certain aspects of our experience which you as a company could take steps to improve upon. Despite having requested a sea view room, I was allocated a room facing into an unsightly "courtyard". When I questioned this with reception, I was abruptly...
Is Caledonian Travel Legit?
Caledonian Travel earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Caledoniantravel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Caledoniantravel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Caledoniantravel.com you are considering visiting, which is associated with Caledonian Travel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Caledonian Travel as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Caledonian Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Caledonian Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While Caledonian Travel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Caledoniantravel.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The caledoniantravel.com may offer a niche product or service that is only of interest to a smaller audience.
- Caledonian Travel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Reply from ComplaintsBoard
Dangerous driving
On our way back from Great Yarmouth on Friday 23rd of August at about 11am our driver made a dangerous move on a roundabout when he was taking a left turn .He could not turn directly as there was a bus on a bus stop picking up passengers so went round the bus and entered a dangerous area where he was facing oncoming traffic coming round a blind bend only to nearly causing an accident as a lorry came round the bend and had to brake hard to avoid a collision. It was plain to see he was heading for trouble making this maneuverer I have send you more details in the post. We got on coach at 1000 on Monday 19th August at Wakefield
Desired outcome: Disciplinary Action
Confidential Information Hidden: This section contains confidential information visible to verified Caledonian Travel representatives only. If you are affiliated with Caledonian Travel, please claim your business to access these details.
Philip, I hope you're doing well after this dangerous trip 🙏
Could you please provide further details about the bus, such as the ticket information or the bus number?
You also mentioned that Caledonian Travel can contact you via email but did not provide your email address. You can add this information using the Add more details to my post link below my message. Don't worry, it will only be available to the company's representatives.
I hope Caledonian Travel takes all the necessary steps to ensure the safety of their customers 🙏
You’ve captured the seriousness of the situation with Caledonian Travel perfectly. That driver’s risky move sounds like it came straight out of an action movie — but without the happy ending. Hopefully, they take your report seriously before someone ends up in a real disaster. This is the kind of thing that should never happen on a routine trip.
IBIS Budget Hotel Heathrow London
We arrived at the hotel on Saturday 9th December in the evening along with another 3 coaches. we had to queue with our luggage on flights of stairs for possibly 45 minutes. whilst checking in customers were returning to the desks to complain their heating was not on. there was a handyman near by who went off to sort this out. this made me think they were...
Read full review of Caledonian TravelLoch Lomand, Moffat, Glasgow and Gretna Green
This trip is so obviously a collaboration with the retail outlets in the locations. Instead of visiting Scotland we were driven to these outlets instead of the towns. We saw Gretna Green fleetingly (2secs) as we drove through on our way to a retail outlet. The walk back there and back would have taken 40 minutes. Loch Lomand, another retail center. Couldn't...
Read full review of Caledonian TravelDriver
I have just returned from Torquay although the holiday was great, the driver was not, he was arrogant,rude he actually called a gentleman a dipstick when the gentleman was in early stages of dementia which is totally unacceptable,we couldn't believe what we were hearing, this happened on our way home at our drop of at darlington around 5.30-6.00 pm, this is the second time I have had this driver and he was the the same the first time although I go all over with caledonian, I will not be going back to torquay in case we get the same drivet
Caledonian Travel Reviews 0
If you represent Caledonian Travel, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Caledonian Travel complaint handling
-
Caledonian Travel Contacts
-
Caledonian Travel social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 29, 2024 - View all Caledonian Travel contacts
Most discussed complaints
Dangerous drivingRecent comments about Caledonian Travel company
T452865 Hol Ref: 5306C 33
EvivaTour
3 reviews
One Way Air
10 reviews
Focused Fitness Solutions
11 reviews
A Tour Of Possibilities
10 reviews
SmarTours
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.