Tuesday 4 th March during evening entertainment at the New Loretta Llandudno, I (Diane) was having a dance with our driver Paul his Newcastle driver was also there, wearing Paul's glasses , he indicated that Paul needed his glasses and also said to Paul , I thought you were fed up! Not hard up ! Left the dance floor didn't say anything as I was shocked and upset, my partner had also heard these comments. He then decided to join our group, as he wasn't working the following day so he was drinking heavily and sniggering on and off , he asked my partner why he wasn't speaking to him . Mike then said you know why! He then offered Mike outside saying let's have you outside now then, at this point I stood up and blocked the Newcastle driver , as Mike is recovering from his second lot of cancer , he's 64 yrs , I'm 66 yrs and we don't need the hassle , as we are having enough upset either what going on with heath issues already . The bar man intervened and took him away , but he came back again he was Beckening over my shoulder at Mike on several occasions, I told him , I'm not having it ! Tried to find out the drivers name the following morning, no one would tell me, so he came in from outside with Paul, still wouldn't admit what he'd said, and how he was acting the night before, saying he'd got witnesses all blew up from there !
Claimed loss: Would like a full refund of holiday
Desired outcome: Appropriate action taken with the driver from Newcastle Full refund for the ruined holiday
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