Caledonian Travel review: Recent trip to Arrica booking number T527953

I am writhing to complain about the recent trip on 24th /27th January. This was the day of the red weather warning, I thought the trip would have been cancelled due to weather alert, after calling several times including the morning of the trip were informed that it was going at ahead, following your advice we got the couch at Hamilton but we were feeling very uneasy about travelling, I feel the trip should have been cancelled ,it was a pretty terrifying experience due to the storm, with possible threat to life. The driver Water thankfully was great and tried to keep everyone calm.on reaching Luss, we had to wait 30 minutes in the bus waiting until he could drive again, because he had been diverted so many times due to hazards on the road, it was scary on the bus as it was rocking with the weather. We arrived at the hotel cold and hugry, the hotel was also cold and there was no food/meals available till 6 o'clock ,this was extremely disappointing as we had been on the road since 10 o'clock, the rooms were also not ready , we were made to wait in lounge with no heating no tea/ coffee or food available. The hotel offer packed lunches extra so they could have provided at least a sandwich and tea, but nothing was made available, this was an absolute disgrace and to be frank disregarded basic human rights, there was no reason for this lack of hospitality as the driver had called to inform staff the bus was going to arrive, so there was really no excuse. we arrived after 2 possible 3 oclock so I don't understand why the rooms were not ready especially considering we had to vacate the rooms on departure at 9.30 am. The staff were actually at the doors at 8.55 wanting to clean the rooms. Due to the weather there was nowhere to stop for something to eat and drink, we book lots of trips with your company but someone should have cancelled this trip or made better provisions for those travelling, especially for people like myself who are diabetic and require regular meals.although We understand The red was a storm but there was no entertainment on the first night and no bingo, also no bingo on the second night, We feel we lost the first day of the holiday, under these circumstances we feel we should have some form of compensation.
Yours sincerely
Mrs Ann Gallacher
4 Pladda Street
Motherwell