Caledonian Travel review: Hotel stay at Caledonian Torbay hotel torquay

Hello my mum and I have just come back from a break to torquay staying in the caledonian torbay hotel. I've got a complaint about the state of our room. The room we were staying in (407). The room was absolutely disgusting my top sheet had a stain approximately 8 inches. The wallpaper was hanging off in places. The window frame was flaking with old paint. The window sill was mouldy and absolutely filthy with dead flies on the window. The skirting board had thick dirt and hadn't been washed for years. The bathroom had thick dirty limescale under the taps in the bath and the grouting had brown stains and looked as if hadn't been cleaned for a long long time. Everything in our room was disgusting.. The room hadn't been decorated for years. It was nothing like the photos on your site... We booked that particular hotel in accordance with the photos showing beautiful modern rooms.. We also had a dog in the room next door which was continually barking along with another dog on our floor... I wasn't aware there would be dogs staying in the hotel.. After speaking to other customers on the bus on the way home whose rooms were clean, modern and as described on your website... Our room was old fashioned and absolutely filthy.. All communal areas were lovely, clean and nicely decorated... We are really disappointed and the state of our room was absolutely disgusting... We will never stay there again... As a caledonian hotel I hold you totally responsible... That room should never have been available for use... I'm raising this complaint with yourselves... Before writing a review and taking this complaint further i'm giving you the opportunity to rectify the many issues and complaint... I await a prompt response concerning these serious issues found.
Your mrs chapman
(the break was friday 27th september returning monday 30th september..)