Magnuson Hotel
Reviews and Complaints

We got a room on 11/03/2021 and were bit by bed bugs in the room I recorded the bugs and took pictures of the Bite's and well we kept the evidenced of the bugs in a jar my name is randle and temkia both were bit she went to the doctor because she became very sick after when we asked for a refund we was denied .now I want to Sue for dangerous condi

Us as housekeepers do what we have to do here and all he can think about is money he want fix anything we have bed bugs some of our rooms smell like dog pee and he still tell us to clean them but the smell is so sickly to were you just throw up every time and all of us housekeepers been here and we still at 7.25 a hour but the work we do we should be making at least 9.00 a hour we come in and don't have any laundry to start off with and we have new things in storage but he rather for us to use the sheets that's stained and let them get washed and then we have to put them back on and we be telling jay that theses sheets and towels are nasty and we need new ones but he still don't listen so what we are going to do as housekeepers we're coming to you to see can you all just pop up and see what we are going through cause this place is unorganized for resl

Booked two rooms at the Magnuson Hotel Birch Run. Only to find out upon arrival we were at a Bestwestern Motel under construction The rooms were unsafe. heater plugged into an extension cord. Light fixtures missing. bedding so old you can see through it holes in sheets and blankets. Broken office chair. I had to move the dresser to plug in tv and light. Drywall dust where towels are rooms were dirty.

The service i received at magnuson hotel is unimaginable. They were rude and racist. The lady name Melissa threw my money at me because she was upset that I asked her to talk to me more politely she didnt have no respect for my one year old daughter that witnessed everything. The men that work there barge in your room while you are getting dressed they have no respect what so ever! The rooms has holes in the wall like they are watching you. Roaches are every where

I stayed at the Magnuson Hotel North in Williamstown on October 9th and had a very rude employee. I wrote a letter of complaint to the hotel with a copy to the home office on October 12, 2010 (see below). To date (12/6/2010) I have had absolutely no response to the letters. I feel that the Magnuson Hotel Chain obviously must care little about the guests. I doubt I would stay with them again.