ReservationDesk.com review: Hotel reservation

It’s been over 2 months and the issue (wrong booking by the rep) is still not resolved, finally got through the escalation department, provided (per request) home address in order to send the check, $15.99 (undisclosed booking fee) was supposed to be refunded on the credit card, and not received anything to this date. This company is practicing a very shady and questionable business practices, they are no longer accredited business due to many unresolved customers complaints, and last rating with the Better Business Bureau is F. All complaints are very similar to mine, which is a failure to disclose the booking fees, impersonating the actual hotel employee booking, myself and others were 100% positive that they are booking with the hotel directly, I certainly didn’t seek out any booking company, I googled the Best Western hotel reservation like I had done before (same hotel several times) so they somehow insert themselves, and I actually hanged up the phone while booking but the rep immediately called me back. They are failing to disclose the Non Refund policy, they sent me a text right after booking, and absolutely refused to offer a solution.