ReservationDesk.com review: Hotel reservations

On 1/21/25 I called a phone number listed online advertising as a Hilton reservations agency. I requested reservations in Greenville, Alabama at a Hilton family hotel as I know there are several at that location. I was charged $151.25 and $17.99 for a hotel in another city that was not a Hilton hotel.

The English of the agent was so poor that I had no idea what he was saying. I'm sure the reservation recording noted my confusion and my request for him to repeat information. The recording will show the operator became short with me when I could not understand him. At the time the reservation was made I was driving in a snow storm. Doing business with an agent who is minimally proficient in the English language, both speaking and comprehension, is now being leveraged against me as I am being denied a refund.

The website I went to indicated I was being directed to a Hilton agent. I asked repeatedly to be placed at a Hilton family hotel. I'm certain the reservation recording shows that. The Sleep Inn in Evergreen, Alabama, where reservations were made, is in no way affiliated with Hilton family hotels. The agent lied repeatedly assuring me my charges were for a Hilton-affiliated hotel.

I am asking for a refund for charges due to the deceptive and predatory business practices of the company.