ReservationDesk.com review: Reservation made for incorrect date by agent - refund requested

On July 18, 2023 I made a booking with reservationdesk.com. Itinerary number [protected] Which at the time I did not realize was not the actual hotel website.

I wanted the reservation for July 28, 2023. When the person read me back the details they said August 27, and I corrected them. They said, oh yes July.

I also asked if my credit card would only be billed when I checked in, they said yes, that was false it was billed immediately. When I got my reservation confirmation I noticed it said August 28. I called back and asked them to give me a refund.

They said because the hotel had been paid directly and the hotel had a no refund policy they couldn’t issue me a refund, even though it was their error.

I asked for things to be escalated. They were, my phone call was reviewed and it was determined their agent was in the wrong and on July 20 I was told that a cheque would be issued for a refund. I was asked to provide my proper mailing address, which I did on July 20.

July 24- sent another email co firming they had received my information

July 27 - still no response from them sent another email confirming they had received my information

July 28- they responded saying they were reaching out to their finance team

July 31- they emailed me to let me know a cheque was going out that day and to give it 15 business days

August 30 - Still no cheque and it had been 20 business days. Wrote them another email trying to get more information

August 30- Called their customer line trying to get more information. The agent I spoke to said that the cheque had been mailed

August 30 - They emailed me back and said that the finance department just told them that the cheque wouldn’t be mailed out until the original check out date - which would have been August 29 (due to their error)

I wrote them back asking them to confirm if I should anticipate another 15 business day wait. I have not received any response from them at all at this point. I have all of my email records from them.

I really feel like this company is scamming people. Communication is poor, the person who is emailing me has no contact information in their email signature. At this point I don’t even know if they work there anymore.

I just want my money back that they said they would refund due to their error.