Menu
For Business Write a review File a complaint
ReservationDesk.com

ReservationDesk.com review: Wrong booking

P
Author of the review
1:49 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 11/11/2023 we checked into Best Western for a cheer competition. I had booked a suite 2 queen/separate sitting area with sofabedwhich i have listed on my receipt. i was given 2 double/sofa bed single room. I booked this online and clearly the picture shows a separate sitting area with sofabed. this is very deceptive and fraudulent as I paid for a separate sitting area and received one room. I am attaching a copy of my receipt from you people that clearly says 2 ROOMS . yet I got one cramped room and paid for the suite. I am very disappointed that i ended up speaking with 2 different people in other countries who couldnt understand what I was talking about. Shame on you for being such a fraudulent company. I am going to tell everyone I know not to book with you. This needs to be taken care of immediately. I should be able to book a hotel room in confidence thinking I am getting what I pay for without fear of it being deceptive and then to not be able to talk with someone in the US is shameful. I clearly was charged for the suite instead of the double bed room which was cheaper. It shouldnt matter whether I book online or with one of your non English speaking agents, You still very clearly got my reservation wrong.

Nov 14, 2023 3:20 pm EST
ReservationDesk.com customer support contacts
Phone numbers
Address

4700 W Daybreak Pkwy Suite 100, South Jordan, UT, UT84009, US

File a complaint Write a review
I'm sorry about your experience, and I can imagine your frustration. Thanks for bringing this to our attention. We will need your full name and itinerary number to look up your reservation. Please feel free to contact our escalations team at support@reservationdesk.com with this information or you can respond to this comment. Thanks for your patience.

--Rachael, Review Manager
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment
  1. ReservationDesk.com Contacts

  2. ReservationDesk.com phone numbers
    +1 (844) 299-3533
    +1 (844) 299-3533
    Click up if you have successfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number 0 0 users reported that they have successfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number Click down if you have unsuccessfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number 0 0 users reported that they have UNsuccessfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number
    Customer Service
  3. ReservationDesk.com emails
  4. ReservationDesk.com address
    4700 W Daybreak Pkwy Suite 100, South Jordan, Utah, UT84009, United States
  5. ReservationDesk.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
ReservationDesk.com Category
ReservationDesk.com is ranked 89 among 518 companies in the Travel and Vacations category