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CB Vacuum Cleaners Review of Euro Pro Shark Steam Cleaner
Euro Pro Shark Steam Cleaner

Euro Pro Shark Steam Cleaner review: Machine suddenly stopped working. 96

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9:30 am EDT
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Have only had the Euro Pro Steam Cleaner one year and this week it suddenly stopped working. It should last longer than this. Has not been used more than five or six times. What are we supposed to do now. It should be replaced at no cost to us. Model s3101. Not worth the money we paid for it.

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The complaint has been investigated and resolved to the customer’s satisfaction.

96 comments
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AL1111
Miramar, US
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May 13, 2012 9:06 am EDT

I purchased the Shark steam mop from Homedepot. For the money spent, this product should have lasted more than about a dozen time used. Cheap crap and garbage!

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Cathydsrna
Jupiter, US
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Aug 11, 2012 7:17 am EDT

I had my Shark vac steam mop for only a few months when all of a sudden it stopped making steam today. I only use it in two rooms once or twice a week and so it doesnt get heavy use. Am very disappointed. This steam was more expensive than my older steam mop which lasted over three years. Will never use a Shark Steam mop again and will go to BBY today and get another steam mop (not by Shark) and will have no oroblem letting other customers know that Shark means crap.
Cathydsrna

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robs8562
US
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Jan 27, 2013 8:06 pm EST

steam pocket deluxe mop stopped working right after the warranty ran out, of course. it just burned up, almost caught on fire and water started running everywhere, not a good mix while plugged in! didn't really get anything that clean either - running a swiffer over the floors after using the shark pulled up a lot more dirt. the pads wore out after a few uses as well. do not buy this product - far too expensive for an inferior item.

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sylvia901
Bangor, US
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Jul 31, 2013 7:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Shark Steam mop is dangerous! First one, didn't even get 2 years out of it. I went and bought another (dumb idea), after about 10 uses, it exploded and even tripped my circuit breaker! Luckily, no one was injured when it blew. I will never purchase anything made by Shark.

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Kim in CT
US
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Aug 24, 2013 2:01 pm EDT

How is Shark still in business? These products are "disposable" at best. I have purchased two... both died within months. I'm "IN" for a class-action lawsuit.

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Liza In Texas
Gary, US
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Sep 27, 2013 1:15 am EDT

My Shark Steam Mop just went out and I just used it last week. I'm highly disappointed because the advertise with such high ratings and this product is ultimately a POS. It just stopped steaming. Tried running vinegar and water through it thinking that might help. Nope, sadly it didn't. I see that everyone else on here is in the same boat I am. I bought it from WalMart on the BlackFriday 2012 sale. It didn't even last a year. never buying a shark product again.

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LisaMR12
Charlton, US
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Oct 14, 2013 12:20 pm EDT

S3501 was to the model I bought at Kohls. It last a little over one year then leaked and overheated...I paid about $150 at Kohls but it is passed the warranty period. I loved the idea, but who wants to spend $150. a year for a MOP!

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LisaMR12
Charlton, US
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Oct 14, 2013 12:22 pm EDT

I paid well over $100 for the S3501. Used a couple of times a month for over a year. Then it started to overheat and leak. I tried to fix via youtube videos. No luck. Waste of money. Great concept. C****y item.

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Keith H
US
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Dec 29, 2013 10:30 am EST

DANISH GRAM:
"FOUND IT TO BE A PAIN IN THE NECK HAVING TO WASH STEAMER CLOTH AFTER EVERY USE ALONG WITH THE SEPARATE VACUUMING. "
This is the problem with the world today. We are too used to everything being disposable. Look at our landfills and our oceans.

In any case, this product stopped releasing steam out of the bottom after 3 years of use. Not bad considering everyone else has been complaining about this occuring after only 1 year. It seems clogged. And so yet another piece of man-made garbage will end up in our world's landfills.

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Scorpiodon
Ruskin, US
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Jan 17, 2014 1:15 pm EST

I bought a Shark vacuum/steamer last Christmas for myself. I worked wonderful! Now today, the steamer has given out after 1 yr and 1 month. Sorry out of warranty!. Will not buy another one.

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Wayniac
Peoria, US
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Mar 11, 2014 12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the THIRD Shark EuroPro I have had in the last 4 years. Today, after telling the Customer Service Rep of my disappointment in the product and the money spent on replacements the only thing offered to me was free S&H on an upgraded machine that would cost me $65.00. I don't think that after having to replace three machines that I should have to go out and spend money on a new machine. Needless to say, I am not taking that offer and am not going to buy another Shark steamer. Maybe they should go back to the drawing table and come up with a machine that doesn't poop out after using it for a short period of time. Until they do that I am not purchasing another Shark Steamer.

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RikVen
Toronto, CA
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Oct 25, 2014 3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just had the same issue of heating but great lack of steam. I thought my previous two H20 mops were terrible but they at least cleaned better when working and lasted longer. This Shark mop was garbage from the day I bought it, I should have returned it to Crappy Tire. I just decided to try it again and it won't blow enough steam. Only use distilled water, empty it after every use and remove the mop head...big deal, it still stopped working. Back to the old fashioned mop now. I have bought my last steam mop.

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mari9902
US
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Nov 09, 2014 10:25 pm EST

While at a friends house today, she was showing me her shark handheld steamer and telling me how wonderful this steamer was. (She has had it appx 2 yrs) She plugged it in, waited about 45 seconds, then went to pull the trigger mechanism, after the second squeeze, the device blew up in her hand with a loud pop! She now has burns across 4 of her fingers, with the pointer finger bordering on 2nd degree burns. I unplugged the unit and tended to her burns. After about half an hour, I went to take the device to her husband, and was shocked to find that the plastic was still extremely hot. After the initial shock, we decided to see if anyone else has had this happen, I am appalled at what I have found! Needless to say, I will NEVER own a Shark product after what happened and the things I have read here. I still do not understand how this product is still on the market after reading numerous instances where the product has literally exploded!

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PerryV
Eugene, US
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May 02, 2015 12:59 pm EDT

My daughter bought me a handheld steamer for Christmas one year. I loved it! I used it for six years and it finally stopped working this year. I just read online that if it stops steaming, you can pour straight vinegar into the steamer, allow it to sit for a while and then try pressing the steam button. I'm going to try it, but even if it doesn't work, six years of using this product regularly is great. When I first got the steamer, it was missing a part. I called the customer service number and immediately had the part shipped to me. I have no complaints about the Shark product I have used or the Euro Pro customer service. I do have a friend who purchased a Shark vacuum cleaner and her vacuum clogged. It was a real pain in the rear to remove the clog! I wanted to buy a vacuum from Euro Pro but after seeing the problems she had with hers, I have thought twice about it. Although she has a house full of kitties and they shed horribly...she also doesn't vacuum often. She is also an artist who works at home. She has plenty of debris on the carpet from her work. She vacuumed all of this up without picking up the carpet first. Makes sense as to why the vacuum was clogged...though I'm not sure I want to deal with the clogging issue in a vacuum. I have no patience for this type of problem while trying to clean my home.

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Evon C
Fresno, US
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May 13, 2015 4:35 am EDT

My steamer also stopped giving out steam! I only used mine 5 times. I am so disappointed...

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Sandywho
US
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Sep 12, 2017 3:00 pm EDT

I just took mine out to use and it doesn't work at all. I've had it for about 4 years, but only used it about 6 times. So disappointed!