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CB Drug Store Express Scripts they ignore prescription orders
Express Scripts

Express Scripts review: they ignore prescription orders 5

M
Author of the review
7:11 am EDT
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Here we go again...after 5 phone calls in a week, they say they never received my doctor's fax, even though I am holding the confirmation. "We have no record of receipt"...HA! It doesn't matter if you order by fax, phone, online or mail, their response is always the same. "We will contact your doctor"...HA! This company is short on employees because they fire or can't keep them due to abuse. "Thousands of faxes come in daily"...HA! Of course they do and so you should have someone in charge of delivering them to the right dept. when they are sent. "You can pick up your medicines for a 1 month supply"...HA! Why pay more and keep having to go back monthly when you have good insurance and are following the guidelines set by your insurance company? HA!...The reason why is because Express Scripts saves a lot of money by not having to fill your prescriptions. PLEASE...EVERYONE file a report to the FTC like I did. Here is the website to do that: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
The government will investigate your claim and make Express Scripts fulfill their obligations.
Once again, I have given them 3 weeks before running out of my medicine, only to get delayed due to their incompetence. Once again, I WILL run out of insulin and blood pressure medicine. My blood pressure hits the roof every time I have to call them. I always dread trying to get my medicine and this has been going on for over 5 years. They have never sent my prescriptions without having problems. They can never find orders. Please fill out the form to the address above!

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The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments
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tobysunny
Hampton, US
Jun 24, 2012 8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I hear you about Express Scipts! I have had my share of problems with them.
Nancy

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Fuzzy41
US
Oct 09, 2012 5:15 pm EDT

Have been told that my doctors office lied and never faxed new prescription several times, actually it was Express Scripts doing the lying. The most laughable thing happened today, I received a letter saying that they could not refill my prescription, as my quota for the year was met, I was holding the new prescription in my hand that they had just sent me, this company does not no its -ss from a hole in the ground!

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tobysunny
Hampton, US
Oct 09, 2012 5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am laughing out loud because I can imagine it happening with them. Nancy

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1HVT797
RU
Oct 09, 2012 5:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ARE YOU SURE YOU ARE CALLING THE RIGHT PLACE?
PERHAPS A SPECIAL DIALING WAND IS REQUIRED.

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tobysunny
Hampton, US
Oct 09, 2012 6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yeah, maybe that's all they need. LOL!

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  1. Express Scripts Contacts

  2. Express Scripts phone numbers
    +1 (800) 282-2881
    +1 (800) 282-2881
    Click up if you have successfully reached Express Scripts by calling +1 (800) 282-2881 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (800) 282-2881 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (800) 282-2881 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (800) 282-2881 phone number
    Express Scripts® Pharmacy
    +1 (866) 529-4917
    +1 (866) 529-4917
    Click up if you have successfully reached Express Scripts by calling +1 (866) 529-4917 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (866) 529-4917 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (866) 529-4917 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (866) 529-4917 phone number
    Medicare Members
    +1 (877) 363-1303
    +1 (877) 363-1303
    Click up if you have successfully reached Express Scripts by calling +1 (877) 363-1303 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (877) 363-1303 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (877) 363-1303 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (877) 363-1303 phone number
    TRICARE Members
    +1 (877) 222-7336
    +1 (877) 222-7336
    Click up if you have successfully reached Express Scripts by calling +1 (877) 222-7336 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (877) 222-7336 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (877) 222-7336 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (877) 222-7336 phone number
    Accredo, a full service specialty pharmacy
    +1 (866) 216-7096
    +1 (866) 216-7096
    Click up if you have successfully reached Express Scripts by calling +1 (866) 216-7096 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (866) 216-7096 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (866) 216-7096 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (866) 216-7096 phone number
    Fraud Hotline
    +1 (800) 711-5672
    +1 (800) 711-5672
    Click up if you have successfully reached Express Scripts by calling +1 (800) 711-5672 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (800) 711-5672 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (800) 711-5672 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (800) 711-5672 phone number
    Website Support
    (888) 289-1405
    (888) 289-1405
    Click up if you have successfully reached Express Scripts by calling (888) 289-1405 phone number 0 0 users reported that they have successfully reached Express Scripts by calling (888) 289-1405 phone number Click down if you have unsuccessfully reached Express Scripts by calling (888) 289-1405 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling (888) 289-1405 phone number
    More phone numbers
  3. Express Scripts emails
  4. Express Scripts address
    1 Express Way, Saint Louis, Missouri, 63121-1824, United States
  5. Express Scripts social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Express Scripts Category
Express Scripts is ranked 7 among 61 companies in the Drug Store category