Extreme Tactical Dynamics / Aspire Sales
Reviews and Complaints

ordered strobe lights for a police vehicle january 6, of 2022. after waiting for 5-6 weeks, tried repeatedly to get the order cancelled, but they would not. I was advised by email, to send an e-mail to accounting with all the information of the order, and refunds were automatic. this was not the case at all. they finally shipped the lights on april 11th. see below email.

Extreme Tactical Dynamics said: Shipment #27939 1 items @ Apr 11th 2022 Tracking #: 9405511202509481799577 .

i returned them as they did not fit my application. (almost 12 weeks to get delivery of these)

here is an email for my refund request: (march 23rd, 2022)

Re: Order #235082

Extreme Tactical Dynamics said: Thank you your email has been forwarded to the accounting department.

they never issued the refund.

asked for an exchange for different lights as they had refused to refund me. so, they sent me lights that were missing all the mounting parts.

sent them a message asking for a partial refund. they refused and put an order in for the parts to be sent from their warehouse. so, again I have to wait for parts before I can use the lights. Told them to forget it, I was not waiting any more and used velcro.

Absolute worst company to order from or do business with.

I certainly took the pandemic into consideration but this was just poor business.

Place my order took forever to get the product and didn't receive all the product I ordered

Still now word?
You said: No response from my message last week. Local authorities, BBY, AMX and others have been notified to investigate your scam. Pathetic to do these types of scams to first responders. How low can one get..

Jun 1st 2021 @ 4:20 PM
Still now word?
You said: Where is my order. Can believe this is still open guys.. Most unprofessional US company I have ever dealt with.

Mar 10th 2021 @ 7:58 PM
Re: Still no word from you
Extreme Tactical Dynamics said: We apologize for the delay with your order. Unfortunately, we have no control over the time frame for the receipt of the parts we have ordered. The parts are in transit to us just very slow in receiving them due to delays with shipments coming in from overseas at this time. I can not give you an exact date as we contact our shipping providers daily and can not get an exact date from them. I can provide you an estimated time frame of 10-14 business days. This is not a guarantee of shipment just an estimate. I sincerely understand your frustration and we are doing everything we can to get our parts so we can provide our customers with the items they need. Please let us know how you would like to proceed. Tks

Mar 10th 2021 @ 5:39 PM
Still no word from you
You said: I have no words left to explain my disappointment. What is the status of this order?

Feb 2nd 2021 @ 10:16 AM
Re: What is the status!
Extreme Tactical Dynamics said: I am sorry I am unable to provide you a specific date at this time. As soon as your package does ship you will be notified by email with the tracking number. Our warehouse is working as quickly as possible to get as many packages out each day as possilbe. All Cancellation requests must be submitted via email to our accounting department. [protected]@extremetacticaldynamics.com We DO NOT authorize returns, exchanges, or cancellations over the phone. No other department has access to your payment information or authority to process your cancellation, refund, or credit. All cancellation notifications are time-stamped upon receipt. The cancellation notice must come from the original purchaser only and from the same email address that was provided in the original order to authenticate that the original purchaser is making the cancellation. No third party cancellations will be accepted. No cancellations will be accepted via phone. All orders must be canceled 24 hours prior to a shipping label being printed allowing time to pull the order and stop the shipment in progress. Custom orders can not be canceled as they will have been submitted to the manufacturing to build and we cannot recall the submission. A refund will be processed if it is requested within 30 days of purchase, No No Exceptions will be made. After 30 days store credit will be issued. Cancellation notifications must be sent to the following email address: [protected]@ExtremeTacticalDynamics.com Include your name, order number, and reason for cancellation. Refunds or Store Credits are processed within 7 business days of the receipt of the cancellation notification. Store Credits will be available the same day as processed. Refunds may take 2-4 business days for funds to be available due to your financial institution and bank processing time. Thank you

Feb 2nd 2021 @ 8:42 AM
What is the status!
You said: Am I going to get my refund or my products that I ordered 3 Months ago...

Jan 25th 2021 @ 11:24 AM
Update
You said: I have tried to cancel my order but your account debt will not return my email or call either. This is absolutely absurd. How do you stay in business? Im sure you dont have an update for my order but you can take my money from day one which was approx. 3 months ago.. Nov 1st 2020...

Jan 20th 2021 @ 1:13 PM
Re: Update
Extreme Tactical Dynamics said: I am sorry I can not provide a specific date. The warehouse is working as quickly as they can to get as many orders out each day as they can. If you wish to cancel your order please follow the cancellation policy you agreed to upon ordering with us: All Cancellation requests must be submitted via email to our accounting department. [protected]@extremetacticaldynamics.com We DO NOT accept cancellations via phone. No other department has access to your payment information or authority to process your cancellation, refund or credit. All cancellation notifications are time stamped upon receipt. The cancellation notice must come from the original purchaser only and from the same email address that was provided in the original order to authenticate that the original purchaser is making the cancellation. No third party cancellations will be accepted. All orders must be cancelled 24 hours prior to a shipping label being printed allowing time to pull the order and stop the shipment in progress. Custom orders can Not be cancelled as they will have been submitted to the manufacturing to build and we cannot recall the submission. A refund will be processed if it is requested within 30 days of purchase No Exceptions will be made. After 30 days a store credit will be issued. Cancellation notifications must be sent to the following email address: [protected]@ExtremeTacticalDynamics.com Include your name, order number and reason for cancellation. Refunds or Store Credits are processed within 7 business days of the receipt of the cancellation notification. Store Credits will be available same day as processed. Refunds may take 2-4 business days for funds to be available due to your financial institution and bank processing time. Thank you

Jan 19th 2021 @ 7:10 PM
Update
You said: What is the latest. Will you cancel my order and refund my money?

Jan 15th 2021 @ 11:56 AM
Re: Cancel order Immediately
Extreme Tactical Dynamics said: Thank you for contacting our sales department however they are unable to assist with order status. Sorry for the delay on your order. We are experiencing unpredictable volume increases and limited employee availability due to the impacts of Covid 19. We appreciate your patience and are working as quickly as possible to process and ship all orders. Once your order is shipped you will be notified via email with the tracking to let you know your package s on the way to you. ETD Staff

Jan 14th 2021 @ 8:35 AM
Re: Cancel order Immediately
Extreme Tactical Dynamics said: If you wish to cancel your order please follow the cancellation policy you agreed to upon ordering with us: All Cancellation requests must be submitted via email to our accounting department. [protected]@extremetacticaldynamics.com We DO NOT accept cancellations via phone. No other department has access to your payment information or authority to process your cancellation, refund or credit. All cancellation notifications are time stamped upon receipt. The cancellation notice must come from the original purchaser only and from the same email address that was provided in the original order to authenticate that the original purchaser is making the cancellation. No third party cancellations will be accepted. All orders must be cancelled 24 hours prior to a shipping label being printed allowing time to pull the order and stop the shipment in progress. Custom orders can Not be cancelled as they will have been submitted to the manufacturing to build and we cannot recall the submission. A refund will be processed if it is requested within 30 days of purchase No Exceptions will be made. After 30 days a store credit will be issued. Cancellation notifications must be sent to the following email address: [protected]@ExtremeTacticalDynamics.com Include your name, order number and reason for cancellation. Refunds or Store Credits are processed within 7 business days of the receipt of the cancellation notification. Store Credits will be available same day as processed. Refunds may take 2-4 business days for funds to be available due to your financial institution and bank processing time. Thank you

Jan 13th 2021 @ 3:29 PM
Cancel order Immediately
You said: My patience is up. Since no one at your company will pick up the phone and return my voice messages, and give me a straight answer, I request to cancel my order, full refund, effective immediately. Please execute and provide proof of cancellation and funds returned. Kevin [protected]

Jan 10th 2021 @ 4:55 PM
Unpredictable?
You said: "Unpredictable volume increases". It's been 2 1/2 months. This is unacceptable. Give me a straight answer instead of the BS. Someone pick up the phone and call me [protected].

Jan 10th 2021 @ 4:49 PM
Re: Status
Extreme Tactical Dynamics said: Sorry for the delay on your order. We are experiencing unpredictable volume increases and limited employee availability due to the impacts of Covid 19. We appreciate your patience and are working as quickly as possible to process and ship all orders. Once your order is shipped you will be notified via email with the tracking to let you know your package s on the way to you. ETD Staff

Jan 8th 2021 @ 12:42 PM
Status
You said: Come on guys. What is the status. Enough is enough.

Dec 22nd 2020 @ 8:55 PM
Re: Status
Extreme Tactical Dynamics said: Hello, We apologize for the delay in your order. The shipment at the port has been released and was delivered this afternoon. The warehouse & shipping team will be working diligently to get all orders out as quickly as possible. We thank you for your patience and wish your family a Merry Christmas ETD Staff

Dec 22nd 2020 @ 5:40 PM
Status
You said: I now sit a month and a half since the order with no update other than 10-12 biz days each reply. Will someone please give me an update first thing tomorrow. C19 or not, this is just unacceptable at this point, as your replays and shipping expectations are completely false and misleading at this point. I have responsibilities and safe measures to my community which neither are being met due to your companies incompetence's.. Kevin [protected] (c)

Dec 14th 2020 @ 10:13 AM
Re: Order update
Extreme Tactical Dynamics said: Hello, We apologize for the delay in your order. I show the parts on order to complete your build however they have not been received by the warehouse yet. We do have a shipment at the port we are just waiting on customs to release it. Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Release time may be affected. Once available your order will ship out and tracking will be forwarded to your email. If you need further assistance please contact us If you have any questions please don't hesitate to contact us. [protected] ext 403 Have a Merry Christmas

Dec 3rd 2020 @ 12:01 PM
Re: Order update
Extreme Tactical Dynamics said: Hello, We apologize for the delay in your order. I show the parts on order to complete your build however they have not been received by the warehouse yet. We do have several shipments coming in over the next three weeks. thanks

Dec 2nd 2020 @ 3:25 PM
Order update
You said: I have left VMs and emails only to receive a template email response and no one has made the attempt to call me back [protected]. This order was placed Nov 1st and still Zero update on the status and is 2x over the 10-15 biz days. I would appreciate an update ASAP and if this ordr cannot be fullfilled then I would like to cancel my order as I have vehicles that these lights need to be installed on ASAP.. Again, i would appreciate a call back and some information about my order and NOT a template response..

Nov 23rd 2020 @ 11:07 AM
Re: Status
Extreme Tactical Dynamics said: Hello, The only ESTIMATED time frame I may give you at this time is 10-15 days. This is only an estimate this is not a guarantee of shipment to you at that time. We are building and shipping orders as quickly as possible. We do understand that your order has been on backorder, unfortunately, we do not have any control over the factories that produce the items for us and we do not have control over their shipping practices. We do apologize for the inconvenience We are doing everything in our power to assist each and every customer we do have. We are working as quickly as possible to build and ship products to our customers as we do know the country is in a state of emergency. Once shipped you will be notified by email with tracking information. If you need further information please reply to this email. Thank you for your understanding during these trying times.

Nov 23rd 2020 @ 8:51 AM
Status
You said: I still have not received any updates from your order fulfillment regarding my order. Order was place Nov 1st. Please advise, Kevin Ivkovich [protected]

Nov 17th 2020 @ 3:38 PM
Re: What is the status
Extreme Tactical Dynamics said: Hello, The only ESTIMATED time frame I may give you at this time is 10-15 days. This is only an estimate this is not a guarantee of shipment to you at that time. We are building and shipping orders as quickly as possible. We do understand that your order has been on backorder, unfortunately, we do not have any control over the factories that produce the items for us and we do not have control over their shipping practices. We do apologize for the inconvenience We are doing everything in our power to assist each and every customer we do have. We are working as quickly as possible to build and ship products to our customers as we do know the country is in a state of emergency. Once shipped you will be notified by email with tracking information. If you need further information please reply to this email. Thank you for your understanding during these trying times. Thank you

Nov 17th 2020 @ 1:39 PM
What is the status
You said: Order was place on Nov 1st and I still have not received any concrete update as to the status of the order and shipment.. Thanks, Kevin

Nov 11th 2020 @ 11:33 AM
Re: What is the status please
Extreme Tactical Dynamics said: Hello, We apologize for the delay in your order. I show the parts on order to complete your build however they have not been received by the warehouse yet. thanks

Nov 11th 2020 @ 11:32 AM
What is the status please
You said: I have not heard back from anyone. Please provide update. Thanks

Nov 7th 2020 @ 4:16 PM
Re: Ship date
Extreme Tactical Dynamics said: Most orders arrive to our shipping facility within 10-12 business days from the time of production submission date, however that is an estimated time of arrival and is subject to change. Thanks

Nov 7th 2020 @ 3:23 PM
Ship date
You said: What is the led time for shipping of this order? Thanks, kevin

Nov 5th 2020 @ 9:28 AM
Re: Green & Amber Out of Stock
Extreme Tactical Dynamics said: I will message the warehouse and ask. thanks

Nov 5th 2020 @ 9:25 AM
Green & Amber Out of Stock
You said: What colors are in stock? Is Green and White in stock?

Nov 5th 2020 @ 7:43 AM
Re: Order #219849
Extreme Tactical Dynamics said: Thank you for placing your order with Extreme Tactical Dynamics. The order processing department has informed us that part or all of the order is currently awaiting fulfillment. This means that the product you ordered in the color you choose is out of stock in our warehouse. Please note that we stock a large amount of inventory in our warehouse and sometimes this can happen as we are not privy to what item, quantity or color will be sold on any given day. Please know that we have already submitted this item or part for production. Most orders arrive to our shipping facility within 10-12 business days from the time of production submission date, however that is an estimated time of arrival and is subject to change. There are a few things we can do for you to help in making sure you are taken care of as quickly as possible. 1. Waiting for the item. This is the best option as it is already in production or in transit to our shipping facility and will ship out as soon as available. 2. Change colors of the item to a different color that is readily available. 3. Change the item to a different or similar item that is readily available. 4. You may also cancel your order at any time with no penalties to you for a refund/store credit of the item not shipped. To cancel order it must be in writing to [protected]@extremetacticaldynamics.com Our customer service team is here to help you and we have multiple ways you can contact us for customer service and or to help resolve this issue with you. 1.. You may call us during our normal business hours of Monday - Friday, 10AM-4PM EST if all lines are busy you can leave a voice mail [protected] Ext 403 2.. Current customers with orders may email us by logging in to your account and emailing directly from your order. Thank you ETD Shipping Team ------------------------------------------------------------------- Note: All inquiries are responded to in the order received and during our business hours. All inquiries are answered as quickly as possible. We do ask that you allow 1-2 business days for a reply as some inquires may require contacting other departments to provide information needed to answer you. Please be aware that multiple emails or voice mails within a 24 hour period will causes a spam alert and will be deleted by our system as such. This mean we will not receive your inquiry to reply to.

I ordered lights on January 11, 2021. I've still not received them. The company refuses to answer now. I've included screenshots of their previous responses. I was told multiple time of when it would ship, and now they will not contact me at all. I have been trying to reach them numerous times with no response. Many others are having the same problem.

I purchases a visor light bar for my husband like 2-3 weeks ago. The money has cleared my bank account so they have received payment for the item. However I have never received item or any email saying when I should expect it? would like a email or phone call regarding the status and when we should expect the visor light to be delivered. if not we would like a refund.

I have been waiting for my blue light bar that I have ordered over a month ago I've tried emailing them and calling them multiple times nobody ever picks up the phone and nobody could ever give me a straight answer in a email when I will get my package I've tried everything I could to get ahold of these guys and still no response I'm starting to get really mad because I still haven't received my order that I paid for

Guys,

If you found this report then it means you probably got ripped off by this hole in the wall company. They make themselves look big, but in reality they are a small little store with no employees or inventory. Nothing is in stock and they just charge your credit card and disappear. They don't answer the phone or respond to emails. Try it yourself, call them before placing an order, and no one will answer the phone. If you do place an order, wait a few days and you will get an automated email stating item is on back order, etc etc etc. It happened to me and I will make sure to spread this message to all my fellow firefighters!

What should you do once you get scammed by this company,

Here is what I did.

Step 1, call your credit card company or paypal and dispute the charge immeditely, if you do get any shipment from these clowns, make sure to refuse the shipment. Who wants to deal with a company and warranty if they can't even get the sale right?

Step 2, call the florida attorney general, as they are creating a file to keep track of their practices.

Out of state customers call 850-414-3990

Florida residents call 866-966-7226 its very important we call and get them shut down, so they don't keep ripping us off.

Step 3, call the owner on his cell phone and make sure he refunds you, (561) 339-1071

Step 4, send the owner a letter directly to his home, his address is 10640 151st ln n

Jupiter, fl 33478-6874

Step 5, spread my message, let everyone on social media know about them and not to order from them so we all don't get ripped off.

Step 6, file your own scam report.

Thanks guys and hopefully i'll save you guys a lot of trouble

Guys,

If you found this report then it means you probably got ripped off by this hole in the wall company. They make themselves look big, but in reality they are a small little store with no employees or inventory. Nothing is in stock and they just charge your credit card and disappear. They don't answer the phone or respond to emails. Try it yourself, call them before placing an order, and no one will answer the phone. If you do place an order, wait a few days and you will get an automated email stating item is on back order, etc etc etc. It happened to me and I will make sure to spread this message to all my fellow firefighters!

What should you do once you get scammed by this company,

Here is what I did.

Step 1, call your credit card company or paypal and dispute the charge immeditely, if you do get any shipment from these clowns, make sure to refuse the shipment. Who wants to deal with a company and warranty if they can't even get the sale right?

Step 2, call the florida attorney general, as they are creating a file to keep track of their practices.

Out of state customers call 850-414-3990

Florida residents call 866-966-7226

Its very important we call and get them shut down, so they don't keep ripping us off.

Step 3, call the owner on his cell phone and make sure he refunds you, (561) 339-1071

Step 4, send the owner a letter directly to his home, his address is 10640 151st ln n

Jupiter, fl 33478-6874

Step 5, spread my message, let everyone on social media know about them and not to order from them so we all don't get ripped off.

Step 6, file your own scam report.

Thanks guys and hopefully i'll save you guys a lot of trouble

I ordered a light bar on 12/19/18. My order confirmation stated that the item would be shipped within 3-5 business days. My credit card was charged immediately.
10 days later I did not receive my item, nor did I hear anything from customer service about an updated shipping date. I tried to contact the company and finally spoke to a representative. The person on the phone was very rude and lectured me that the item was on backorder and will be shipped "soon".
On 01/03/19 I tried to contact the company again for an update as I have not received the item or updated information yet. I could not get a hold of somebody via phone or chat, so I sent an email.
I received a response two days later that the item is in customs and is expected to be released "soon". Until today I have not received the shipment nor an update. I finally contacted the company again, spoke to a very rude representative who interrupted and lectured me constantly in a rude way and who cancelled my order on her own. This is poor business and worse customer service.
On a side note, I placed another order which included a free flashlight. I received my items after 10 days, the flashlight was on the packing list, but not in the package. When asking a customer service representative about it (same call when inquiring for my other order), I was told that the item is no longer manufactured and she is sorry about that. I never experienced such poor customer service and unprofessional business. Stay away from that company if you want to spare yourself a lot of trouble!

Today is December 14th 2018. I placed an order October 21 2018 and only received half my order. The Elemental 3 tir are on backorder and ETD wont answer any calls or reply to any emails about when i will receive my order. Luckly I found an email with Aspires email. I sent a message saying that they wont reply and im unhappy about this situation and i would like to know when they are going to send my order or i want my money back. Tina rudely replied that she'll forward my email and cancel my order. Like, no customer service whatsoever? Atleast help me so i can enjoy your product. But thats alright i will gladly go buy lights that I need from another company that will help me and i will remove the ETD lights from my car.

placed this order 6-2-18 havent received it yet. told it was on backorder. hard to reach by phone. after several attempts by phone to reach someone a person by the name of tina tells me one product was backorder to week of 6-25-18 the other to the week of july1. everytime i called the phone had interference and hung itself up.
i want my stuff it was $300

I have ordered the lights about 4 months ago and I have had no delivery try contacting and no response. I spent 316.00 on the lights and I got nothing no there website wont even load. I have julie calls to them and the just get disconnected. I tried getting a refund of my money and they said the could bc the order had been placed and they couldn't refund my money. So I'm out 316.00 and would just like my money returned to me and the can keep the lights

On may 23, 2018 I placed an order (# 100856) for a mirage 12" tir mini light bar for my son's 21st birthday. He is a volunteer fire fighter and needed lights for his vehicle. The website claims that your order will be shipped 1-5 business days.. I waited 7 days and still had no shipping information. I called and called to try and contact customer service. Their phone system says it is connecting you to customer service but bounces around from we have no one available so send an email to leave a message and we will call you back.. I have emailed twice with no answer and left a message. I was able to get a customer service rep once through their on line chat. I was told my order was on back order and they offered to sub a cheaper light bar.. I declined that offer.. After several minutes they told me my item was in port but had no idea when it could ship. The item is now listed as available on their website and I still have no shipping confirmation and no product.. I have requested a refund via email and no response.. They took the money out of my bank account the day I placed the order and have provided me with nothing.. If the product cannot be shipped immediately, I would like a full refund so I can get my son something for his now belated birthday. Thank you,
Brenda noszek

My order is #100479, i have been calling for several weeks now. Unable to get a hold of anyone. I did not receive my complete order but still was charged for it. I will be contacting the better buisness bureau. I have exhausted all possible leads to get a hold of anyone. I need to drive to there location in an attempt to get a refund for the items i did not recieve.

I ordered on 3/20/18 and the total was $76.91. I still have not received my products and I have asked for a refund several times now also. I am asking once more for the full refund due to non shipment! Please respond! [protected]@hughes.net. Refund my money! This is one of the worst companies I ever dealt with! You can reach me at [protected]! I have called numerous times, emailed and tried to contact your company any way I would! This is a pathetic was to do business and I want my money back!

I am Going to keep this Complete, Accurate, terse and is a matter of Legal Public Records: Please review Legal documents pdf. @ the Attorney General, State of Florida, Dept. of Legal Affairs-Consumer Protection Division: DOJ
Case No. L15-3-1208
Re: Assurance of Voluntary Compliance Agreement(AVC)
In The Investigation Of:
Aspire Sales LLC, D/B/A Extreme Tactical Dynamics
and, Christopher Dallmann, MGRM.(Respondent)

Division of Corporations-State of Florida
Aspire Sales, LLC
Document No. L05000093021
FEI/EIN No. [protected]
Dallmann, Christopher
1410 Park Lane South
Suite 4
Jupiter, Florida 33458
Title MGRM, Owner
Many Professional consumers have filed many legitimate complaints against this company, and rightfully so. However, you are not filing you complaints to the right Legal sources-Quit preaching to the choir. File your legitimate complaints to the proper Authorities/agencies. Stop this blatant act of Consumer Bad Faith action by this company. Please Review carefully and thoroughly, these documents of AVC Agreement and FDUPTA investigative complaints by Dept. of Legal Affairs; and see if you find that: Aspire Sales, LLC, d/b/a Extreme Tactical Dynamics, and its principal, Christopher Dallmann, (collectively hereinafter referred to as, "Respondents"), have violated any of their AVC agreements by continuing to commit deceptive and unfair trade practices from June 12, 2017 thru to current.
The Respondents have a past, current and present history of incessant consumer complaints-for bad faith practices. These are facts and are a matter of public record. FDUPTA violations by any company need be REPORTED-Immediately.
In my opinion- as a professional, and consumer who has experienced and is currently experiencing most all of the complaints combined; This company is causing harm, injury and insult to the consumer of Good Faith, by a company of BAD Faith. Look at the Legal Documents and behavior. By Legal definition, these acts would be Tantamount to consumer fraud.
This would have to be decided by the Attorney General Office-Dept. Of Justice in the relevant State; Consumer Protection Division-Agency; Federal Trade Commission -FTC; OIG; and/or any agency that investigate Consumer Fraud and Acts.
Consumers have a Legal Right & Obligation to File Legal and Legitimate complaints.
This will Make and Keep America Great Again. Truth and Facts prevail.

I placed my order on 12/23/2017, six weeks ago. I got a confirmation email stating it would ship in 5-7 business days. When that didn't happen after about 14 days I sent another email and was told on a Friday that it would ship on Monday or Tuesday. Again, that didn't happen. Several weeks later, several emails later, messages later and several phone calls later, none of which has been answered, and still nothing. All I'm asking for is the equipment that I ordered and paid for. If not, refund my money so I can purchase from a reputable company.

Ordered on 12-23-2017 and paid via PayPal. Never received a confirmation email or an expected shipping date. Have tried to call and email company multiple times and no response back. Terrible customer service. Keep getting automated answering machine and can never talk to a person. I want a refund of $69.95. Shipping address is 682 Dozier Road, Pineview Ga 31071. PayPal paid through [protected]@hotmail.com account. Name listed is Becky Rhodes

my order #88917 Ranger split LED deck light, ordered on 11-15-17 received on 11-21-17 I ordered linear lenses at a $20.00 extra cost and when product arrived the order paper that was with it had a line drawn through Linear lenses, which to me meant I did not get Linear lenses. I also ordered waterproofing ant an extra $10.00 cost, there is nothing waterproof about these lights. the item description described and pictured the power switch and momentary switck in a plastic switch box which was what I wanted, It actually came with a cig lighter plug with the switches in the end which I did not want. there was suppose to be a 6 ft connecting cord between the two lights, it is actually about 5 ft. It was suppose to have a 10 ft power cord and it is less than 10 ft. I reached out to ETD via message on their webpage on 11-26-18 and no response, I called numerous times 11-26, 11-27 and 11-28 could not get through to customer service., I sent and e-mail regarding the issues on 11-27-18 and have not gotten a response. I also messaged them on Facebook on 11-28-17 and they have not responded to that either. The only thing that is correct with the order is the color combo.