Ezeego One Travels & Tours’s earns a 1.2-star rating from 33 reviews, showing that the majority of travelers are dissatisfied with booking and travel experience.
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Additional money taken and no response
I had send this below complaint by email to ezeego and would have sent several reminders till now. I did not receive any response till date. Calling the customer care is a nightmare. It is an STD call in the first place and it takes about 15 minutes after the call is through to speak to the officer. And again the person puts you on hold very often. And finally they say please send an email and slam the phone down without listening to you. For emails they dont respond. Pathetic service and a high level fraud company I have ever faced in my life.
The email I sent them is as follows.
I had booked a ticket through ezeego from Chennai to Hyderabad . The details are as follows
booking date : 24/11/2007
booking ref no : EZR-[protected]/A
Invoice no : I-[protected]
The ticket was booked for 2 adults and one infant. But when approached the Indigo check in desk I was told that the money for infant ticket was not credited and I paid the fare again. Kindly request you to refund Rs.500/- which I had paid towards the infant ticket.
Whoever is reading this mesasge pelase go to makemytrip.com and book your tickets, they provide best service and they really take care of their custoners
Ezeego - Fraud & Misleading
I have booked two tickets thru Ezeego under so called "Ticket pe Ticket" Offer. While booking, the site was displaying the offer for promotional code also. To my surprice, after booking the ticket, the promotional code was not generated. I have written a complaint to their email ID, there was no response from them.
I have been calling their customer care for last thirteen days, but it all went vain. First they hardly lift the telephone. Even they lift the phone they all gave same answer of "You will get the code within 24hrs" every time. But nothing happended sofar. It is very apalling to see the fraudulent companies like this who are cleverly fooling the public. I have talked to them atleast 10 times and no offers any kind of help. When we ask for any contact details Ezeego officials so that we can take up this issue, they simply cut off the phone.
I feel I have been cheated and request the public to take a note and don't waste your hard earned money to cheaters like this.
As per our telecom with Mr. Gobind Tulsi, his isssue has been resolved and he has utilized his prom code to book the free ticket.
Kind Regards,
Ezeego One Team.
Not received promised cash back!
I had booked a return ticket on ezeego1.com using my icici bank platinum card during the 50% cash back offer (on 3rd October 2007). The cash back promised to me was Rs. 2399 (50% of the base fare). But, in my credit card statement, I received only Rs. 1200 cash back. I have sent ezeego1.com several mails, submitted web queries on their website but received no response. I have tried calling them hundreds of times on the number mentioned on their website but again received no response.
The same thing has also happened with many of my friends. ezeego1.com does not give the promised cash back and their customer service is the worst. Please avoid using ezeego1.com. They are a big fraud.
The cash back against the booking has been processed on to the card holder's account.
Kind Regards,
Ezeego One team.
Internet fraud
I had booked an airline ticket on the site. The site took up my card details and then the screen vanished. I assumed that the booking had not happened. However my card stmt showed that the amount has been deducted from my card. I wrote several emails to them but no reply. I called them an waited till one and half hours but they would just keep the line on hold. I suspect that this is a fraud site.
ezeego1-ICICI bank fraud
This is with reference to my tickets booked from New Delhi to Bangalore flight on JetLite (flight no. - S2 121) for 18/11/2007.
The flight departure from delhi was at 7:10 AM and flight arrival at Bangalore was 9:45 AM. My Booking reference is EZR-[protected]/A and PNR number is R5KCV2.
I had booked the tickets on 22nd October 2007 and had made a payment through ICICI credit card amounting to Rs. 3662/-. The same has been debited from my account.
I was sent an e-ticket from their end and when I reached the airport to get my boarding pass. The Jetlite staff brought to my attention that there had been no booking made by ezeego against my name. I came to know about this at 7:00Am with only 10 minutes to go for the flight. As a result, I could not board the flight.
When I tried reaching them over their customer care number, first of all I had to wait well over half an hour to get across to someone. Finally when I did manage to get through, a lady named Bhavya, I brought the issue to her attention. And over the next half an hour, while i was stranded at the airport, Bhavya had no answer to my complaints. Whenever I asked her why were my tickets not booked when the money had been taken or why nobody had cared to inform me. all I got in response was silence and another set of "just hold". She told me that ezeego could book me on an alternate flight at 11:10 AM via Indigo, and would also incur the entire cost of the new flight I told her to call me back at sharp 20 minutes (by 8:20 AM) so that meanwhile could reschedule my commitments in bangalore. she promised and said "I could trust ezeego on the same". But I did not get any call back. For the next 3 hours I was standing outside Airport waiting for a response from you guys and also frantically trying to reach your call center guys. Meanwhile my wife spoke to another of your call center person, Shweta, she assured that i would be given the indigo tickets and would be contacted on my cell within 5 mins. I never received that call also. Then I finally, after another round of 30 minute holding period, managed to reach first Vijeta and then Bhayva. She first said " we are investigating the issue" then she put me on hold. Then she told me that all the tickets booked on Jetlite (booking date: 22nd October) were cancelled as Jetlite had cancelled the flight. then again I was put on hold. After that she told me that everybody had been refunded but why I was not refunded was something she has no idea about as the people responsible for it were on leave for the day. But I could book the tickets with any flight and I would be refunded back in totality". When I asked her to send me a mail stating that the refund would be given she again put me on hold. Then she got back saying she had no authority and could not confirm anything to me and would require 24 hours to give any response on it. She said that I should meanwhile fax her the new ticket that I would be booking. But no assurance on refund.
After that Bhavya called up my wife and told her that Jetlite had cancelled the flight S2 121. When I double checked with Jetlite staff, they assured me and confirmed to me that S2 121 was not cancelled as claimed by Bhavya but was just renamed to S2 231.
At the end of the day, I have no tickets, my money is with them, i have missed my flight, I was stranded at the airport for hours and I am facing embarrassment in front of my business associates. This is a pure case of fraud and I would not take this lying down. I am going to take legal action against them. I would be filing a police complaint for fraud and cheating against their top management. And I would also like to make a special mention about their customer care representatives Shweta and Bhavya in the FIR.
I have all the documentary evidence to prove that it is a case of fraud. I have my bank account statement, I have your email records, recorded excerpts of my interaction with Bhavya, my mobile and landline records to prove that this is a case of fraud.
The entire amount has been refunded to the card holder's account on 19 Nov.
Kind Regards,
Ezeego One Team.
Ticket fraud-Cheating customers
I had booked a cochin-delhi ticket on jetlite do travel on 12th nov 07 worth Rs 5422, It was supposed to be a paper ticket. I did not receieve the ticket even by 11th Nov and i inquired in the Jetlite office at Trivendrum , they informed me that the tkt has been cancelled as ezeeggo did not pay jetlite on time . I've tried to call them, but no response . I havent got any reply for my mails either. I think we will have to approach the consumer court or some other legal forum for justice .
But did you finally register a case against them in the Consumer Forum?
What was the outcome? I would like to know as I have registered an FIR under section 420 IPC and registered a case in the Consumer Forum.
I want to take them to task as this fraud and cheating committed by them has caused me and my company a big financial and reputation loss.
Let us know from which city do you belong to and are you ready to join us in the fight against them.
Ezeego1 website fools people and robs them of their time and money
Hi all,
I had booked 3 tickets through ezeego1.com. in names of Sneha Rao , Ritu Singh and Sneha trivedi.
The tickets due to some problem with the ezeego website got generate din twice in my name and once in name of Pushpalata Mandal.
I tried to contact ezeego1 through phone over 500 times but no one responded. I emailed saying that I will take legal action against them to which they replied as follows:
Then assistant manager ezeego 1called me and I explained her the problem. Earlier they said there is problem from my end as the previously booked names are stored and I selected them by mistake . I then sent them the screenshot of the error message and a detailed description of the error to prove that I was not wrong and there was no mistake from my side. Infact there was some goof up with the site.
Neither do they respond to my mail not do they pick up the cal. Also my money is stuck with this site. I want to file a case against them for unnecessarily harassing me.
We have spoken to Ms Rashmi Singh and her issue has been resolved and the refund has been processed from our end.
Kind Regards,
Ezeego One Team.
Clearly ezeego1 is the biggest fraud in airline ticket booking. These ### did not refund my 18000 rupees for 3 months. Have taken them to consumer court already. Keep away from these [censored]pots.
Ezeego - ICICI card cash back Fraud
I had booked one ticket from chandigarh to Mumbai under ICICI credit card cash back offer. Details of the booking are as below
Date 12/10/2007
Flight : IC 863
Travel Date : 17th Dec 2007
Booking Reference No: EZR-[protected]/A
Credit Card payment refernce : 75176377287003331258277
Total Fare : Rs. 9,853.00(DR).
More than one month has passed and also my card's 2'nd statement (After the booking) will come after 4 days, but yet i have received no cash back from ezeego1.com which amounts to almost Rs. 1800.
I have sent them almost 4-5 mails and callled them the same no of times, but nobody replies and no body picks the phone.
Ezeego1 is a fraud company. Please dont book your tickets from them and specially dont get in trap of their offers.
THEY ARE CHEATER.
PLEASE BE AWARE OF EZEEGO ONE TOURS AND TRAVELS PVT LTD.
I had booked four ticket s from bhopal to Mumbai under ICICI credit card cash back offer. Details of the booking are as below
Date 14/108/20078
Flight : 9w-3108
Travel Date : 16th Aug 2008
Booking Reference No: EZR-[protected]/A
XXLN REF -O081135
XXLNl Date : 16th Aug 2008
Credit Card payment by ICICI Card No [protected]
Total Fare : Rs. 27, 740.00(DR).
More than one month has passed and also my card's 2'nd statement (After the booking) will come after 4 days, but yet i have received no cash back from ezeego1.com which amounts to almost Rs. 27, 740.00
requested to pl acknowledge and ensure refund please.
Lt Col Nadeem Rafat
I am being charged on my Phone bill from American eVoice, Ltd... a monthly charge that I did not authorize... there is most definately something wrong here... I don't have anyother member in my home that I can point the blame to...
The cash back has ben processed to the card holder's account.
Kind Regards,
Ezeego One Team
Ezeego1 is fraud, worst customer experience!
Ezeego1 is fraud company, india's biggest online travel bazaar is crap and they are india's biggest cheater.
I had booked a ticket [Airticket Booking Reference: EZR-[protected]/A ] on 15 OCT and by mistake name was incorrectly entered - so then i asked for cancellation of that ticket on 16 OCT, i even requested the cancellation from their online form and followed procedure told on their website, as of now status shown to me is requested cancellation. And thats when my agony started.
Now even after i have sent multiple emails i get no reply .I called up Call center and was online for call for 30 mins on hold - 2 times( with message as all our customer care executives are busy on other calls), then once i got the call after 35 mins hold when i complained about refund not received the call was disconnected. Also email to their published id [protected]@ezeego1.com all bounce back saying its invalid email id.Also there is no reply when i have sent this email to all the ids
'[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com';
I am tracking this refund for more than 1 month now – spending a lot of money calling their mumbai office as well as GSM call center number;whereas Indigo Airline have refunded back rs 2924-on 16th oct itself ; this payment is not refunded to me back.There is absolutely no way to reach Ezeego1 either with email or call center numbers.
This is the worst experience and completely ridiculous way to handle customers and is fraud being conducted by this company.I also found that i am not the only customer they have cheated and there are similar case everywhere.you can check this link
http://www.mouthshut.com/review/Ezeego1.com-132102-1.html and
http://www.complaintsboard.com/complaints/as-per-the-scheme-cash-back-not-given-c32559.html
Hence i am submitting this case here at this forum because anyway ezeego1 people neither reply to emails and obviously never reachable on phone.
I bought a air ticket using the credit card on 17th sept 2007, but to my excitement when i got the credit card statement, they have charged me for two tickets instead of one and i never got any transiction details in my ezeego1 account (wherein i had been chared for the same), after sending many mails regarding the refund, they didnt answered it, and whenever i try calling them there phone lines are always busy round the clock, and over that they have deleted the telephone nos of their corporate office from the website.
When i tried booking my tickets it showed transaction failed but the money was taken from my account & no ticket was generated, since then i have sent a lot of emails to ezeego1 to give me a written confirmation or email confirmation as to when will i receive my money back. But there is no response from them so far, if my complaint is not addressed i am looking forward to got to the consumer court & complain about ezeego1 as the amount is huge.
I was booking an air ticket on the travel website Ezeego1.co.in today i.e 28-Mar-2013 for travel from Madurai to Hyderabad on 10-May-2013 and after I filled in all the details and made the payment with the SBI Credit card, I see that the website did not generate any ticket and I was re-directed again to the shopping cart page without any information about the itinerary.
This is clearly a fraudulent transaction as I have never faced this situation where the website charges the customer successfully and never generates the ticket. I have even called up the customer care and filed a complaint with no [protected] for which they initially said that they need to check up with the airline if the ticket was actually booked. Later they confirmed me that the ticket was not booked and they need to investigate if they have received the money from the bank and if received they will refund my amount in 14 working days.
Therefore I request you to kindly investigate and take strict action against the website for making such fraudulent transactions in the name of offering great travel discounts. Below are the details provided in the transaction.
Travel Details
Departure: Madurai
Arrival: Hyderabad
Date of Journey: 10-May-2013
Date of Booking: 28-Mar-2013
Airlime: Spicejet
Passengers Name: Ramesh P****u, Sreelatha P****u, Pranavi P****u
Billing Details
Credit Card No: 524* 8**4 **** 5127
Credit Card holder: Maneesh Agarwal
Issuing Bank: State Bank of India
Card Type: Master Card
Dear Mr. Agarwal,
Greetings from ezeego1!
We apologize for the inconvenience, in your effort to transact on our website. The transaction failure was a result of a link failure with the payment gateway system at the time you submitted your Booking Request. We depend on connectivity with the respective external systems for smooth functioning, which may not be within our control. We understand that such technical issues adversely affect your experience on our website.
As per our records, the mentioned issue is now resolved and the applicable amount has already been refunded in your account.We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1.
Dear Mr. Birur,
Greetings from ezeego1!
We regret the inconvenience caused. Above mentioned details are not sufficient for us to resolve the issue. Request you to kindly provide us with the below mentioned details for us to investigate and revert.
1. Registered email id with ezeego1:
2. ezeego1 reference number (EZR):
Awaiting details from your end at the earliest.
Thanking you,
Kind Regards,
Team ezeego1
I too totally agree with the aboce comments.
In my case, I booked a hotel at Manali (Through a travel agent which he ultimately booked through ezeego1) and made the complete payment. He gave me the booking confirmation in a printout.
As my travel date neared I called up the hotel at Manali and enquired about the booking and I got a kind of negative answer by the receptionist (Sir, At this moment I am not able to confirm your booking. Dont worry you can come to the hotel)
With this reply, I spoke to my travel agent who started asking me questions as if I am testing his credibility..
When I went there, I had the worst shock of my life.. The hotel staff refused to give me the room..
The date was between Jan 20 -Jan 26, 2009 and it was too cold out there.. My wife was struggling to cope up with the cold and the hotel staff were completely reluctant to provide me the hotel.
I called up my travel agent from Bangalore and he gave me the phone numbers of eezeego1 agents ..
I did spoke to them also and nothing happened for almost 1 hr and we were made to wait at the reception..
Ultimately these junk guys from ezeego1 could not help me inspite of my repeated calls and I had to pay again at the counter and get the room.
Finally I pressurised my travel agent and my money back...
DONT EVER GO THROUG ANY MEDIATORS.
TALK TO THE HOTELS DIRECTLY AND MAKE YOUR BOOKING.
I have had experienced one of my bitter occurence with Ezeego.
I had booked my Indian airlines flight for the journey dated 12th Nov'07. The flight was cancelled by the Indian Airlines side and as a process the ticket was cancelled with due stamp from their side.
I placed the cancellation request on the Ezeego1 website in the last week of Nov'07. Have spoken to them around 50 number of times, must have written around 30-40 emails to them with letters in bold and red. Have also written to them that the matter will be raised to the court if it does not get resolved soon. All these were quite frustrating and boring.
I received a call from them in the last week of June and finally I could receive the refund in the first half of July'08.
Thus, it has been a long following up and frustrating time of around 10 months for me.
It is actually embarrassing for such travel sites.
I had tried booking an airdeccan ticket from Ezeego1.com on 4th Jan 2008 for sector Bangalore to Kolkata, but it gave a failure on the payments page. I was surprised when the amount of Rs.7187 was deducted from my credit card ( Ref Number: 74477488006003859689089) . I immediately called customer care and they informed me that it was a booking failure and that the amount would be refunded back to my credit card within 7 working days. After 7 working days, I again called them, they said to wait for 72 hours. From that time onwards till today 5th feb 2008, 1 month has passed and despite my everday communication by phone , mail, nothing has happened till now. I am really tired of all this. Everyday some call center guy assures me that it will be dealt with in 72 hours. Nothing at all has happened. Kindly tell me what i can do. My number is [protected].
The refund against the cancellation has been credited to the card holder' account.
Kind aregards,
Ezeego One Team.
Never use this site... never!
Refund of fare (flight canceled)!
I have booked my ticket on Ezeego1 through ICICI Bank Gold Card on 11/10/2007 of JET AIRWAYS for BDQ-DEL Sector. It was for 21/10/2007. Unfortunately that flight was canceled. Now I am fighting to get my refund from EZEEGO1. Nobody is picking up the phones. Mails are bouncing on each email id. Somebody has to lodge a complaint against them.
I booked my ticket from ezeego1.com on 27-07-07 for which i was supposed to get 25% cash back on my credit card,but i didnt got anything till yet. Besides this i want to make some amendments in my travel schedule but whenever i try ,their customer care is always busy,be it any time, and even if someone takes up the call,she says that i will discuss it at concerned department and will call u back in couple of hours.It had been 2 weeks and i didnt got any call from them. My booking worth INR8600/- is going waste as i am unable to travel on the booking date due to some unavoidable circumstances and still waiting for their response as they neither take up my call nor do they reply to mail.
I had never seen such a pathetic service and suggest everybody not to book anything from ezeego1.com
Hi All,
I completely agree with the complaint. I am facing the same issue from last three weeks.
I booked a JET LITE flight from Bangalore to Jaipur (REF NO EZR-[protected]/A).
This flight was canceled by the carrier. So I put a cancellation request on EZEEGO1 protal on 2 Nov 2008. On the portal they promise to refund the amount within 7 days. its more then 3 weeks now (28 Nov 2008).
From that point onwards i am trien to follow up with no luck.
Whenever you try to cal, l their executive are busy with other calls. you will never get a response back for emails.
I am really worried about my money now.
I just hope that they are not fraud company and will process the refund.
- Manoj
Similar problem. In fact happened to me with Ezeego1 for more than once... haven't got the full amount back... just the stupid customer care executives with their false promises.
Boycott Ezeego1. Best advice you will get on this forum.
-DG
From : -M/s Travel By Rakesh Tours & Travels
Mr Roshan Pandey
# 022 [protected] / [protected]
Email : travelbyroshan@gmail.com
Ask for :
Mauritius + Malaysia + Singapore + Star Crusies + Thailand + Srilanka + GOA 365 DAY + RAILWAY E-TICKET AUTHORISED AGENT
www.travelbyrakesh.com
I took flight from Delhi to Mumbai on 27th February '08
My pnr no. is 525FZO by G8/352 seat no. 2D. SEQ/41
One of the flight f staff Mr. Kacj R-3 was very rude and abusive to me. He was continuously obstructing my sitting movement and questioning me unnecessarily. I had travelled for 230 yrs on internationasl flight but never seen auch rude flight in staff. Most of the staff inside the flight were youngsters and chatting eating the remaining food. This person at the arrival before landing made annnouncwement with broken english, He was fumbling and in hindi was even bad. You shluod take
Dear Mr. Ravi B.,
Greetings from Ezeego One.
Sincere apologies for the inconvenience to you.
With respect to your complaint, we request you to kindly provide us your contact number and/or email ID so that we can redress your grievance. Please send your details to me at bina.mathew@ezeego1.com.
Kind Regards,
Ezeego Team.
With respect to Mr. Padhi's query we have refunded the entire amount against the cancellation of the flight to the card holder's account.
Kind Regards,
Bina Mathew.
Cool! Minutes after posting my complaint here, the EzeeGo guys have responded back and assured that they have credited the amount in my account which will be reflected in 7 working days.
So, go ahead and lodge your complaints here and drop in a mail to the EzeeGo team from this portal to get your concerns resolved.
Cheers!
Hey Shradhha!
Consider yourself fortunate that you could at least talk to them. Majority of ppl here cant even get through their numbers. I dialed their land line office number 022-[protected] a few minutes back and got to know that the number has changed.
Wonder they have duped customers of some lakhs of rupees and ran away!
Oh.. So I am not the only one troubled by Ezeego1's torture! When the airline has sanctioned us this amount.. whts the issue with these ppl. Even I have been facing this problem since past 2 months. Worst part is that they are not ready to tell whats the issue and the only reply i get from customer care is 'Ma'am, I will be ""personally"" looking into this.!'
As per the scheme cash back not given.
I had booked 4 tickets on 10/10/2007
The travelling is from mumbai to ranchi. The total amount taken on my credit card is rs 21841.
As per the scheme i should have got 25 % cash back on the basic fare with in 7 working day. But still i have not received and today is 1/11/2007.
When ever you try calling to customer care it takes minimum of 45 mins for the customer care personal to answer the call, after that when you describe the probelm they always say we will pass the message to consern department and they will get back to you. I have called them every day from last 12 days to know the update of my problem but they don't have any update and they say we will pass it again on urgent basis. I have emailed also to all of email id given on the site about the problem, but not a single reply back.
Ezeego has cheated me and is very puthetic and harrasing service, kindly do not buy single ticket or service from the company.
I have had the worst experience with Ezeego who claims to be the India biggest travel bazar online, that is ###.
I had booked 4 tickets on 10/10/2007
The travelling is from mumbai to ranchi. The total amount taken on my credit card is rs 21841.
As per the scheme i should have got 25 % cash back on the basic fare with in 7 working day. But still i have not received and today is 1/11/2007.
When ever you try calling to customer care it takes minimum of 45 mins for the customer care personal to answer the call, after that when you describe the probelm they always say we will pass the message to consern department and they will get back to you. I have called them every day from last 12 days to know the update of my problem but they don't have any update and they say we will pass it again on urgent basis. I have emailed also to all of email id given on the site about the problem, but not a single reply back.
Ezeego has cheated me and is very puthetic and harrasing service, kindly do not buy single ticket or service from the company.
I have had the worst experience with Ezeego who claims to be the India biggest travel bazar online, that is ###.
Ezeego is a hopeless company.They are always trying to cheat consumers and misusing there funds.Their customer service is very very bad.Please avoid such type third class Indian cheater company. I have faced many troubles with them. I am surprised how such type worst company is surviving in Indian travel market.
...
Not sure what's up with these Ezeego people...we have never used their service...EVER...but they made 6 fraudulent charges to our credit card today.
2 charges for $214, 1 charge for $189, 1 charge for $156, 2 charges for $121.
$680 total. All made by Ezeego through an internet-based account, according to our credit card company.
Unfortunately for Ezeego...and fortunately for us...our card had a zero balance for the past month and our awesome fraud/security department at our credit card company flagged the unusual activity and called us right away.
Downside is that now we have had to cancel our credit card and have a new one issued.
I've Googled Ezeego and found nothing but bad news about them. Ours is just one more story to add to the pile.
They are keeping my refund cancellation amount more than a month. Still i am fighting to get it any suggestions mail me at abdullatheefpm@gmail.com
Regards,
Abdul Latheef.
I was cheated by an Ezeego hoax too http://prahalathan.blogspot.com/2008/02/ezeego-hoax.html
I have bee trying for refund since 3 months and never got it back... a lumpsum of Rs. 3000... Hell go Ezeego.
agree 100%. call centre takes too long, no responses ever to emails, supposedly it is by Cox and kings. I suffered for one month to get a refund of Rs 5400/-. 20 phones and 5 faxes and finally one month later.
I had booked air tickets on ezeego flow which I was supposed to get a certain amount of cash back because of their ICICI offer. I think seriously made a mistake in trusting the organization. The cash back given back to me is exactly half of the amount which was visible while at the time of booking.
Though I expected this to be an error, to get the same corrected, I have tried to reach somebody in their corporate office or on their call centre but have failed in all my attempts. The call centre no. is never responded at any time of the day. I have sent mails and have got no response for the same. Would never recommended such an unprofessional, non reliable organization to anybody. Through this feedback, I still expect somebody to call me otherwise I have enough proof available to move to the consumer court.
I VERY MUCH AGREE THAT THIS WHOLE CASH BACK THING IS A FARCE AND LOOKS LIKE THEY ARE USING ICICI BANK AS A NEST FROM WHERE THEY ARE SOURCING ALL SUCKERS LIKE MYSELF AND ALL THE OTHER PEOPLE WHO ARE COMPLAINING AGAINST NON REFUND OF CASH BACK AND HORRIBLE CUSTOMER SERVICE.
Fraud & cheating!
I have booked a flight in domestic airline with my ICICI Bank gold credit card through Ezeego1 using it's online portal (www.ezeego1.com) on 12th Oct 2007. According to the Cash Back offer, Ezeego1 was supposed to refund me back the 25% of the basic fare into my credit card account within 7 days of purchase of the ticket.
But, its more than 15 days since I am waiting for the cash back. I called up their customer care but nobody is picking up the phone. I even sent mails and registered online complaint but of no avail. There is no response from Ezeego1. It seems they are simply into cheating people by luring them of great savings.
The irony is in this fraud ICICI Bank is also involved indirectly by endorsing such a company for the sake of more uses of their credit cards. So my this complaint is against them as well. I even called up ICICI customer care but they refused to help saying I should contact the merchant only.
So I advise people not to fall into such traps and keep themselves away from such companies. It's quite frustrating.
Amitabh.
Dear Mr. Mittal,
Greetings from ezeego1!
Pursuant to our discussion, we would maintain our stance that the detailed conditions on offer eligibility was mentioned under the terms and condition banner. Under the circumstances, we regret to inform you that we shall not be able to process additional refund.
We would like to take this opportunity to inform that all the offers that we launch are real and value for money deals. We hope you would and provide us with another opportunity to serve you to your satisfaction.
Thanking you,
Kind Regards,
Team ezeego1
I have booked Mumbai to Kolkata flight on 14th May, on that day it was showing as 50% cash back, and i even called their customer care and spoke to Vishal from the team, and he also confirmed the same.
Now after 2 days, i got only 350 rs. credited to my account, on calling customer care, the lady told me that its was trapping ? .. .. what does they mean by trapping, are they trying to dupe customers by hiding details . I would really like to take it up seriously with the company, as i dont want others to get cheated the same way. Below is my details
ezeego1 reference number : EZR-[protected]/A
Transaction ID : 2448#[protected]
Date of Booking : 14/05/2012
I got 3 sms for transaction from my credit card by ezeego one travels mumbai while I am in pune of rs 9136, 11948, 9790 but i have not made this. ezeego travels is fraud who is data thief of credit card data or data phishing.
HI,
i never expected that the issue can be so big just as i read above.
I am one victim of ezeego's carelessness and worst customer service.
I had made a hotel booking through ezeego on 21st April and cancelled it on 23rd April when it was still in pending status.
The details of the booking are: reference no EZR-[protected]
I was told by ezeego customer care that within 7 days i will get my money back, but its aleady more than a month now and there are no signs of any refund in my account.
The worst part is, whenever i call their customer care, every person will give me an assurance of 24 hrs, 48 hrs or 72 hrs..They made all promises...asked me trust their word of mouth and so on.
But these people didint even care to get back to me and tell what is teh exact status of my money and why is it stuck.
I have made so many bookings thru ezeego, i never expected that this wiould happen to me also.
I dont know whether i should take it as a case of fraud or what, but would definitely like to discuss with you guys as to what can be done and how can we go ahead and claim our long-held money from them...
Suvidha
Hi
I have the same problem...Its been 3 months that I had booked a ticket on the BOM-CCU sector through ezeego portal. I cancelled one of the tickets and am still awaiting the entire refund. I have spent more than 4/5 hours on the phone with their customer service which is abysmal and also written e-mails - but all has landed on deaf ears it seems.
The details are here: Date: Dec 07, 2007 and return on Dec 11, 2007. Ticket no for
the BOM-CCU sector was [protected], this was on Indian. The return was on INdigo (PNR KG68BN). passenger's name is Nilanjana Biswas. The complaint no was 14719
I hope we can start a movement and get this portal shut down. They should not be allowed to just steal in broad daylight !
Nilanjana Biswas
Dear Mr. Rao,
Greetings from Ezeego1.
Please accept our sincere apologies for the delay in processing the refund against your Cancellation Request and cash back. We regret the inconvenience caused as a result. As discussed over phone and via email, we wish to inform you that your refund of Rs. 7572 against cancellation and Rs. 1249.5 against cash back has been processed on 27/02/2008.
The same should get credited into your account within the next 3-4 working days.
Should you need any further clarification / assistance please write to us at enquiry@ezeego1.com.
Kind Regards,
Team Ezeego1
I was very pleasantly surprised to get a call from Ezeego the same day that I posted this mail. The caller Pallavi profusely apologized for the inconvenience caused, took my details and called back and confirmed the refund to my cc. She also followed up this morning with the cash back refunded into my cc. I'm happy to note that the company is spending some of it's money in hiring customer friendly agents such as Pallavi and making an attempt to satisfy customers.
I wish I didnt have to go through this unpleasant business of threatening ezeego. It wouldnt have happened if they had soem good infrastructure in place to deal with refunds. As an example I've seen very prompt automatic refunding by IRCTC (rail booking site) whenever there are mistakes, refunds, cancellations etc.
Thanks to ezeego all the same,
Ajit
ajitr@ti.com
I made a set of bookings through ezeego. I had several problems. First some PNR numbers never came through and I was charged on my cc. Ezeego refunded after a couple of reminders.
After that on another occasion, I had to cancel some of my tickets by calling the airlime (as ezeego recommends). The airlines advised me that the payments would be refunded back to me. However ezeego did not refund the amounts I was charged. They also did not give the promised cashback against tickets I travelled on. When I complained, they refer to a completely different older refund that they made and refuse to respond to further mails.
I'm pissed off, and planning to start a campaign against ezeego1 locally in Bangalore over email. I also plan to take this to consumer court. It's 2+ months and 3 iterations of complaints have not helped. As far as I can see this company is a complete fraud. I think we should also raise this with Cox & Kings which is the prime investor in ezeego1. Please send me a mail if you'd like to join in this campaign
Regards,
Ajit
ajitr@ti.com
Dear Mr. Agrawal,
Greetings from Ezeego1.
Please accept our sincere apologies for the delay in processing the cashback and the inconvenience caused as a result. As discussed over phone and via email, we wish to inform you that your cash back of Rs. 1560.5 has been processed on 12/12/2007.
Should you need any further clarification / assistance please write to us at enquiry@ezeego1.com.
Kind Regards,
Team Ezeego1
I agree to the complaints posted by people here.
I had cancelled a flight ticket which I had booked with Ezeego Travels on 24th Dec. Its been more than 1 month since it has been done and I have not recd any refund yet. The call cente is really pathetic and each person that I get to speak to just keeps delaying the refund date.
I am fed up with us and I am really thinking of putting this case in the media. These people think that they can do anything with our money!
False debit from my credit card!
I tried to book my domestic flight tickets on EZEEGO1.CO.IN site, using my SBI credit Card. However, after submitting the CC information, the transaction has been failed to due to some technical problems. This transaction failed on 7th Sept, 2007. My SBI Card bill date is 6th of Every month and I realized that EZEE GO has levied an amount of 6389/- for a failed transaction on 7th Sept,07. I came to know about this billing on 8th Oct,2007 as my bill date for the Credit card is 6th of Everymonth. I called the CC company and got a reply that, they have got a request from EZEE GO to the specified amount and I need to contact the Vendor (EZEEGO). I went to their website and found some number to contact them. The pathetic experience started from there. No one is attending the calls in the given numbers. There are few e mail ids which we need to register our complaints and I have sent mails to them. The most irritating thing is, no body is responding to the mails also. I have googled and found few more numbers fo the Travel Agency and called them. After spending couple of hours on those numbers, finally I have one executive online over phone. She took my number and name and said, they will contact me. I have asked her to transfer the call to the concerned team, and shocked to hear the answer that they do not have a transfer facility. It has been 10 days raising the complaint in mail and over phone with no luck. I am really getting worried about my money as there is no response at all from the travel company. I really don't know to whom I have to contact for this dispute. SBI is not willing to take up this and the travel agency is not at all responding. Please suggest how to proceed in this matter.
My sincere suggestion for all the viewers is , please please please please, for god's sake, DO NOT USE THE SERVICES OF EZEEGO1.CO.IN . They seems to be real fraud people. I can not say WORST or PATHETIC service as they DO NOT provide ANY service to the customers.
With this many complint no body has complain to consumer court. If you had done complain to consumer court they have to refund the money with fine
I will advice all the viewers that never book any ticket from EXEEGO.com as it seems to be fraudulent company. I was trying to book a ticket on 13th April'09 from delhi to cochin ref no. [protected] but due to some technical reasons the screen went blank and the transaction was not successful but they have debited this amount from my CITI BANK account. I am continously calling daily and doing follow up with them on mails also regularly from 19th April.Now its more than a month and my due date has arrived to pay the bill of my credit card but till this date EZEEGO has not resolved this issue. I had spend more than Rs.1500/- in my mobile bill in just talking to their CCE''s. Evertime a new CCE picks up the case and I have to provide complete details again and as per them they are not finding any such transactions in their record and they are investigating this matter from last 1 month. If they are not finding any transaction why they are not giving me refund. CCE has demanded me bank statement. OAC code and I have send them more than 20 times. EZEEGO1 treats customers very unsympatheticly. They put customers on hold for more than half hour and its been more than 1 month but my case is pending. As per CITI Bank merchant of CITI Bank has collcted this amount and it seems to be fraudulent case and I have to launch an FIR. I am realy not getting how to resolve this matter.EZEEGO1 has their office in Mumbai only and I am from Delhi otherwise I would have visited them. Now finally I have to end up with a police case. I am frequent flyer and book tickets through make my trip and yatra.com but it was my hard luck I tried with ezeego1. I request all the the viewers that never ever in life approach EZEEGO1 for any booking.This seems to be FRAUD company.
Remya
Dear Mr. Arora,
Greetings from Ezeego1.
Please accept our sincere apologies for the inconvenience caused to you.
Further, we wish to inform you that the applicable refund for the failed booking has been processed from our end. Also as per our records, the same was informed to you by us.
Should you require any further clarification please feel free to revert to me.
Kind Regards,
Pallavi Garud.
I agree, eezeego1 is a total fraud company. after reading all these complaints my belief has gone stronger. Why dont we guys file a criminal complaint against the company for duping customers of thier hard earned money. I have had a similar experience yesterday . The booking failed yet my credit card has been charged. After calling thier call centre, i get a call back to pay more as the fare changed during booking. I even accepted to pay extra amount but eezego wanted me to punch my credit card no thru phone which i did not want to do. and they refused to wait till next day for payments thru internet as internet at my home was not working. Now they have cancelled the booking and god knows when will i get the refund. They are basically collecting money and using it interest free for god knows how many days. Its a malpractice which needs to be stopped.
This is with reference to the hotel booked in munnar on may 11. i booked a hotel thru ezeego1 website and it has been cancelled due to unavailability of rooms. and ezeego1 never returened any amt till nw . i have called their executives many times and they are telling that ur amt will refunded within 72 hrs . and many 72 hrs passed away i have nt recived any amt.
i request people never book anything from ezzego1 website they are fraud.
It is shocking to read the long list of complaints.
I happened to get to this site accidentally as my booking transaction was not getting through for quite some time. The call center help line was equally of no use.
Based on the experience of others, I have decided NOT TO USE THE SERVICES OF EZWWGO1. Will share this with my relatives and friends.
It is highly shocking that due to late receipt of your bill for Rs.600 approx., I had not made the payment to you in time. When I received your bill, I requested your Call Centre to waive off the late payment charges as I have not received the bill. I was told to pay the principal amount and rest shall be waived off.
After that I have made several complaints but I am repeatedly getting your bills. Even out of frustration, I stopped using your card and tore the same and informed your centre, but still I am getting your bills which gives me mental agony and tension.
In view of above, I request you to study my case and waive off your total bioll immediately, else if still I shall get your bill, I shall approach the Consumer Protection Cell for causing me mental agony and disgust resulting in irreparable losses and damages to me.
Hi,
My credit card was mis-used on 10 april, I called ezeego1 customer care department, but they are not ready to tell me any details of transaction that was made through my Credit Card.
I even asked if they tell me the details, i will be able to cancel the booking if booking is still valid, but they dont care of customer money and simply denied that they cannot help.
They are happy to see customer money going in vain as they have already got their.
Regards
Vipul
I am thankful to all of you. With your experiences, I decided not to book thru Ezeego1. At one stage, I was tempted as I had bulk holiday booking plan in mind.
My advise to all of you is to get a media coverage on the fraud thru a detailed investigation. Why not CONTACT Tehelka ?
Also, I suggest collective legal action thru consumer forum now that so many of you are victims.
All the best in your collective efforts.
As per telecom with Mr. Praveen Kumar, His issue has been sorted out and the refund has been processed from our end.
Kind Regards,
Ezeego1 Team.
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As per discussion with Mr. Murugesan the refund has been processed to the card holder's account.
Kind Regards
Ezeego One Team