UTOvacation’s earns a 1.2-star rating from 4 reviews, showing that the majority of travelers are dissatisfied with travel packages.
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scammers stay as far as you can
I would give 0 if I can. They kept my $897. I purchased a trip to China in 32023. Due to travel restrictions they cancelled my trip and gave me a credit with only 18 months to use it. Super frustrated that I didn't just get my money back, since they were the ones who cancelled it. I wasn't able to rebook within the 18 months, because the price difference between the tour I had booked and their other tours was significant 10-30 X higher) and I just don't have that kind of available funds to increase my budget during those 18 months. So they just kept my money and I got nothing out of it. The tour was highly discounted, so it definitely seems like this is unethical business to lure buyers in with a good deal, cancel on them with only a credit given, that also with expiration date, which would then require them to use that credit on a higher priced deal in the future. Not happy with the way they do business at all. They are scammers, stay away as far as you can.
Recommendation: stay away
Mixed Experiences with UTOvacation
As someone who values transparency and reliability when it comes to travel experiences, I must share that UTOvacation has received mixed reviews from customers. While some travelers have praised the company for well-planned tours and professional guides, others have expressed concerns about communication issues, last-minute changes, and difficulties in obtaining refunds. It's essential to carefully review all terms and conditions before booking with UTOvacation to ensure a stress-free and enjoyable vacation. Remember, your travel experience should be seamless and memorable, so choose wisely.
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Pros
- Diverse tour packages
- Competitive pricing options
- Expert local guides
- Inclusive deals with flights
- Positive customer feedback
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Cons
- Limited Destination Options
- Predominantly Group Tours
- No Customizable Packages
- Potential Hidden Costs
UTOvacation Complaints 2
Trip purchased but not delivered
UTOvacation is horrible. We purchased a 10-day vacation package to China in February 2022, for travel on November 2, 2023. I made 3 payments in early February 2022, totaling $2,334. I provided all requested documentation, and waited for UTOvacation's email requesting final payment. I waited patiently for their email request, and I finally contacted...
Read full review of UTOvacationTravel
Stay away. Save your time and money. Booked trip to Asia (3 counties) with travel dates in Nov 2023. First deposit was in Oct 2022 and second in Nov 2022. Final payment should be in May 13, 2023. On Feb 16 2023 I got email that I have to pay full amount by Feb 26, if I want to continue with booking and sign wavers (that in case of any problems with trip like Covid-it my responsibility (not company). I tried to call them but after an hours of waiting they hang up on me. Complete scam. I will call all federal agencies to get my money back. Stay away from Uto Vacation
Desired outcome: Get my money back
UTO Vacation Fraud ! Scam !
Is UTOvacation Legit?
UTOvacation earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for UTOvacation. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of UTOvacation's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Utovacation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Utovacation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
UTOvacation as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, UTOvacation appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Utovacation.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Utovacation.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The utovacation.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to UTOvacation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About UTOvacation
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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with UTOvacation in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with UTOvacation. Mention key areas of concern, transactions, steps taken to resolve the issue, company's response, personal impact, etc.
5. Attaching supporting documents:
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6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
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9. Post-Submission Actions:
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Ensure each step is clearly defined to effectively guide users through the process of filing a complaint or review about UTOvacation on ComplaintsBoard.com.
Overview of UTOvacation complaint handling
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UTOvacation Contacts
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UTOvacation phone numbers+1 (905) 597-6882+1 (905) 597-6882Click up if you have successfully reached UTOvacation by calling +1 (905) 597-6882 phone number 0 0 users reported that they have successfully reached UTOvacation by calling +1 (905) 597-6882 phone number Click down if you have unsuccessfully reached UTOvacation by calling +1 (905) 597-6882 phone number 0 0 users reported that they have UNsuccessfully reached UTOvacation by calling +1 (905) 597-6882 phone number+1 (855) 526-1286+1 (855) 526-1286Click up if you have successfully reached UTOvacation by calling +1 (855) 526-1286 phone number 0 0 users reported that they have successfully reached UTOvacation by calling +1 (855) 526-1286 phone number Click down if you have unsuccessfully reached UTOvacation by calling +1 (855) 526-1286 phone number 0 0 users reported that they have UNsuccessfully reached UTOvacation by calling +1 (855) 526-1286 phone number
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UTOvacation emailsbooking@utovacation.com99%Confidence score: 99%visaapplication@utovacation.com98%Confidence score: 98%urgent@utovacation.com97%Confidence score: 97%info@utovacation.com96%Confidence score: 96%Support
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UTOvacation address50 East Wilmot St, Richmond Hill, Ontario, L4B 3Z3, Canada
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UTOvacation social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 31, 2024
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