Facey review: On call service and customer service

`Myself and my husband called in to speak with the on call doctor to get some clarity on my husbands elbow. we call two days before no response. We called again last night twice and yet no call. We had to go to the emergency room to get pain meds. Now we are stuck with a bill for something that could have been dealt with a return call from the on call doctor. What type of establishment are they running at Facey, Ortho depart in Porter Ranch.