Factor 75 review: Poor meals, poor service

I was a Factor customer for two months and for the most part enjoyed the meals. Deliveries were well packaged and on time. I always selected meals that appealed to me rather than just accepting "chef's choice". I told many of my friends how much I was enjoying the service. But then I needed to suspend my service. I assumed from the website that it would be suspended until i asked for it to start again. Everything on the website checked out with what I wanted to do.

Then I was surprised to receive a notification that my meals were starting again and I would get a delivery on October 24. This delivery was "chefs choice" and consisted of meals (mostly shredded chicken variants) that I would have never chosen had I been given the opportunity to select. In addition, I was informed that the PREVIOUS day to the notification was the last day I could cancel or change the meals. This was October 19, a full five days before the meals were to be delivered. This also occurred three weeks after I suspended all deliveries. I received a box that I didn't order and it consisted of meals that I would have never selected and there is nothing I can do except eat the cost, not the meals because they are the most unappealing meals imaginable. Any of the budget frozen meals at the grocery store would be better than the "Cheesy Bacon Ranch Shredded Chicken" I attempted to eat tonight. I took two bites and threw the rest away. When my daughter was five she would have been able to make something better by using leftovers from the refrigerator and piling cheese on top. I have four other similar meals to attempt to eat to get some value from the money they cost.

Not allowing me to cancel meals five days before they are delivered is probably the poorest service I have ever experienced. Having no way to contact the company other than through an always "too busy" online chat makes things even worse. Before someone thinks that I could have fixed this by calling the day I was notified, they need to understand that the online chat is the only way to contact the company and that chat is always too busy to chat with me. This borders on a scam. I wonder how many others they collected $100 from by doing the same thing.