Fanjoy
Reviews and Complaints

As a potential customer, I must share my disappointing experience with Fanjoy. I placed an order in October 2023, but before it was even shipped, I had to cancel it due to various issues. Despite my efforts to resolve the matter with their customer service, I ended up out of money without receiving my purchase. The lack of communication and unresolved issues have left me feeling frustrated and dissatisfied. It's essential for businesses to prioritize customer satisfaction and address concerns promptly.

Good customer service response but bad delivery. Item took 6 weeks to arrive and arrived broken. They needed a picture to issue a refund or replacement. I ordered it as a surprise for a friend and he threw it out when it arrived broken because he didn't know it was a gift. So there's nothing they can do for a refund.

Fantastic communication and great customer service, thank you. Needed to cancel an order so I could reduce the postage, and customer service helped me in a quick and friendly manner.

I don't see why everyone has such negative things to say about this. I ordered a Sam Golbach hoodie 3 days ago. I got an email and a text about an hour after purchasing to show where it was. I have been checking both nonstop because i'm really excited. I just got notified that my package is ready for delivery and that it will be here today. If it is not in 2 days then i should contact them about it. Mine shipped perfectly fine though.

So, I recently ordered some merch from Fanjoy (fanjoy.co) and let me tell you, it was a pretty decent experience. I mean, there were a couple of hiccups along the way, but nothing too major.

First off, I gotta say, their website is pretty easy to navigate. I was able to find what I was looking for pretty quickly and the checkout process was a breeze. I did notice a couple of spelling errors here and there, but hey, nobody's perfect, right?

Anyway, I placed my order and eagerly awaited its arrival. It did take a little longer than I expected, but I guess that's to be expected with shipping these days. When it finally arrived, I was pretty stoked. The quality of the merch was top-notch and it looked just like it did on the website.

Now, here's where things got a little wonky. I noticed that one of the items I ordered was missing. I immediately reached out to their customer service team and, to be honest, I was a little worried about how they would handle it. But, to my surprise, they were super helpful and got the missing item shipped out to me right away.

Overall, I'd say my experience with Fanjoy was pretty good. Sure, there were a couple of spelling errors and the shipping took a little longer than expected, but their customer service team more than made up for it. I'd definitely order from them again.

So, I just gotta say, I'm a big fan of Fanjoy. I recently ordered a shirt from Kian Lawley's Lover collection, and let me tell you, it was a breeze. I mean, I just clicked a few buttons and bam, it was on its way. And get this, I got an email this morning saying it's getting ready to ship and they even sent me a tracking number. How cool is that?

Now, I'm not the most tech-savvy person out there, so I had a little trouble finding the link to track my shipment. But I emailed them and asked for some help, and let me tell you, they were on it. Not even ten minutes later, I got a response with the link and was able to check it out. And get this, I even got text updates too! How cool is that?

The person who helped me out was super helpful and very nice. They even told me that my package should be delivered sometime within the next week. I mean, talk about customer service, am I right?

Overall, I'm super happy with my experience with Fanjoy. This isn't the first time I've ordered from them, and it definitely won't be the last. So, if you're looking for some cool merch from your favorite creators, definitely check out Fanjoy. They won't disappoint.

I put in an order on May 5th and it's been a hot minute, but it still hasn't been processed. I'm starting to get a little antsy, especially since I've already been charged for it on my credit card. It's now June 25th and I'm starting to feel like I'm being ghosted. I've tried to contact the company twice already, but I haven't gotten any response. It's like they're playing hard to get or something.

I decided to do a little bit of digging and I found two separate Fanjoy emails. I sent them both an email tonight, so hopefully I'll hear back from them soon. It's absolutely disgusting that it's taking this long to get any information whatsoever. What kind of customer service is this? It's almost impossible to find any contact information, which is a huge red flag.

I wish I had read the reviews before I placed my order. Apparently, a lot of people have been treated this way. It's not just me. I seriously hope I get my order soon, or at least a refund. I don't want to deal with this company ever again. I'm not the only one who feels this way. A lot of people have left negative reviews on different review sites. It's not just me.

Overall, I'm really disappointed with Fanjoy. I thought they were going to be a great company, but they've let me down. I hope they can turn things around and start providing better customer service. Until then, I'll be taking my business elsewhere.

So, I gotta tell ya, I ain't never gonna order from Fanjoy again. I put in my order way back on 12/9/17, and it was supposed to be Christmas gifts for my nieces and nephews. But guess what? It's now 1/10/18 and I still ain't got my merch! Can you believe that? I tried to call 'em up, but they don't even have a customer service number! What kinda company doesn't have a customer service number? So I had to email 'em, and they gave me some lame excuse about why my stuff was late. They promised me it would come before Christmas, but it didn't show up until a whole week after! And to top it all off, the three things I ordered are all being shipped separately, so I gotta wait even longer to get everything. It's just plain awful. I wouldn't recommend this company to anyone. It's the worst experience I've ever had. And let me tell ya, the merch ain't even worth the high price they charge. I give it a big ol' thumbs down.

So, I'm the type of person who always checks out reviews before buying anything. But for some reason, I didn't do that when I ordered from Fanjoy. I was just so excited to get some Jake Paul merch for my son. But let me tell you, it's been a real headache. I placed my order on August 2nd, and it's now the 15th and I still haven't received any shipping updates. I've sent a bunch of emails and they've responded to each one, but all they do is keep pushing the shipping date back further and further. Today they told me that the item is shipping from Florida, and once it finally ships it'll take another five days to get to me. There's no phone number to call for customer service, so I feel like I'm just getting the runaround. This whole thing has been super frustrating. I definitely wouldn't recommend ordering from Fanjoy. It's just not worth the hassle.

So, I ordered something from Fanjoy (fanjoy.co) and it said it was delivered but I never got it. I was pretty bummed out about it, but I understand that it's not really their fault. However, their customer support team is just terrible. They told me that I had to contact my local post office and even the customs office myself! Like, what kind of company does that? It's not my job to handle their mess (or the shipping company's mess).

Anyway, I waited a few days like they told me to, but I still didn't get my item. So, they offered to send me another shirt, but I just wanted a refund. They gave me a refund the next day, but they only refunded the item and not the shipping. I mean, come on! I never even got the item in the first place!

I contacted them again and they said that they only refund shipping if the item never shipped. But, I never received the item! It's just ridiculous. I'm never ordering from Fanjoy again. They're a bunch of crooks.

It took a long time for me to get my item from Fanjoy. I was pretty frustrated after 8 days of waiting with no updates, so I decided to email them to see what was going on. They responded and said that the supplier should have the item ready to ship early in the week. But then, 3 days later on day 11, I still hadn't heard anything, so I emailed them again. And guess what? I got the exact same response as before. I was starting to get really annoyed.

I sent several more emails, and finally, they apologized and offered me a discount code to use on my next purchase. But honestly, I don't think I'll be using it. They said there's no expiration date on the code, but they advised me to use it within the first 15 days just to be safe. They also told me that my shipping had been upgraded to 2-3 days, which was nice, but I had already paid $9 for shipping to begin with.

Now it's been 14 days since I made my purchase, and my item still hasn't shipped. I'm shaking my head in frustration. This was supposed to be a birthday present for my daughter, and her birthday is only 3 days away. I'm really disappointed that I won't be able to give her the gift I had planned.

So, I recently made a purchase on Fanjoy's website (fanjoy.co) during their promotion for overstock items. I was excited to receive my order, but unfortunately, it didn't go as planned. Two weeks later, I only received two out of the thirteen items I ordered. I received an email saying that my purchase and order had been completed and delivered, but that was not the case.

I reached out to their support team multiple times to inform them that my order was not fulfilled, but all I got was the same response that UPS had delivered my order. Although their response time was quick, nothing has been done to refund my money or to correct the order. I even tried to fight it with my bank, but financially, they claimed that the order was delivered and showed proof of the two out of thirteen items actually being delivered.

I strongly advise everyone to stay away from Fanjoy at all costs. On another note, the two products that we did receive were of the lowest quality possible. The packaging was not even in English, which leads me to believe that they ship directly from China.

Overall, my experience with Fanjoy was extremely disappointing. I was excited to receive my order, but instead, I received a headache. I hope that they can improve their customer service and quality control in the future.

This company, Fanjoy, and the merchandise they sell is just ridiculous. I placed my order on December 12th and it just arrived today. I was so worried about receiving it in time for Christmas that I emailed them three times to inquire about the status of my order. But guess what? I never received a single response from them, just some automated messages. It was so frustrating and made me feel like they didn't care about their customers at all.

After not hearing back from them, I decided to cancel my payment on January 5th because I thought it was all a hoax. But now, they finally send me my merchandise and it's just terrible. I ordered two large sweatshirts for my 10 and 12 year old boys, but they're so small that they would probably fit my 5 year old better. And the quality is just cheap and horrible. I can tell that after just one wash, they'll be ruined. To make matters worse, one of the sweatshirts has a strange screenprint residue on the front where it should be plain black. It's obviously a mistake, but it still passed their quality standards?

I'm so completely disappointed with this whole experience. What was supposed to be a simple and fun gift turned into the biggest hassle. I highly doubt that I will ever order from Fanjoy again after this terrible experience and the poor quality of their products.

So, I gotta say, I was pretty disappointed with my recent purchase from Fanjoy. My daughter was super excited to receive her Jake Paul hoodie, but when it arrived, the material was just awful. It looked like something you could find at Walmart for half the price. I immediately contacted customer support to request a refund, but they told me that they don't offer refunds or exchanges. Can you believe that? I mean, what kind of company doesn't stand behind their products?

Anyway, I wasn't about to let them get away with that, so I went back to my order page and took a screenshot of their refund policy. I sent it back to them in an email, and suddenly they were singing a different tune. They sent me a return label and told me how to send it back. But here's the thing - the representative tried to trick me into accepting a 20% discount on my next order instead of a refund. I mean, seriously? That's just shady and unprofessional.

And don't even get me started on the sizing. The sizes are way off - you have to order at least two sizes bigger than your regular size. It's ridiculous. We've ordered merch from other companies like Dolan Twins and Timeless, and this has by far been the worst experience.

I don't understand how celebrities can still trust this company to sell their merch. My daughter is a huge fan of Jake Paul, but we won't be buying anything from Fanjoy again unless he switches to a different company. I definitely don't recommend them at all.

I placed an order for a sweatshirt and a t-shirt on Feb. 23. It is now June 5. It has been 14 weeks and 5 days and this has not even shipped.

I have been in constant email communication with this company and they just keep saying it's coming. When I asked for a refund, they said the order should be printed mid-June and asked if I still wanted a refund. I then asked when would it ship out, but they could not provide a date. I requested a discount if I continue to wait.

So, I was looking for a cool hoodie for my grandson for Christmas and I found this website called Fanjoy. I heard about it from some friends and they said they had some pretty cool stuff. I saw this hoodie with Jake Pauler Status on it and I knew my grandson would love it. I ordered it on November 27 and they said it would take 10 business days to ship. I was like, "cool, I'll get it in time for Christmas." But, it's been 15 business days now and the order still hasn't shipped. I'm getting worried because I'm leaving for Christmas in 5 days and I don't have a present for my grandson. I tried to contact them twice, but they haven't responded. I'm really disappointed because I was looking forward to giving my grandson this hoodie. I don't think I'll ever buy from them again and I hope other people won't either. It's just not cool to promise something and not deliver.

So, I ordered 3 shirts from Fanjoy on November 30th and didn't hear anything from them. I was getting worried because Christmas was coming up and these shirts were supposed to be gifts. I finally decided to contact them and they got back to me pretty quickly. Unfortunately, they told me that one of the shirts I ordered was discontinued. I was pretty upset about this, but I figured I could at least get my money back for that shirt and still receive the other two.

I emailed them back asking about the status of my other items and my refund, but I haven't heard anything back from them since. It's been a while now and I'm starting to lose hope. I spent over $100 on these shirts and now I'm out that money and three gifts for my girls.

Honestly, I'm pretty disappointed in Fanjoy. I would give them a 0-star rating if I could. I learned my lesson and I won't be buying from them again. It's a shame because I've heard good things about them in the past, but this experience has really soured my opinion of them.

I hope Fanjoy enjoys their Christmas because my girls definitely won't be enjoying theirs. It's a real shame that things turned out this way. I just wish they had been more communicative with me and had been able to fulfill my order.

So, I wanted to get some cool gifts for my friends for Christmas, and I heard about Fanjoy (fanjoy.co) from a friend. I decided to buy two David Dobrik shirts, one in 2X and one in medium. I was so excited to give them to my friends, but boy was I in for a surprise.

First of all, it took almost a month for the shirts to arrive. I mean, come on, that's way too long to wait for a package. And when it finally arrived, they only sent me one shirt and a book. A BOOK. I have no idea who or what the book is about, but it definitely wasn't what I ordered.

I tried to contact their customer service, but they just stopped responding. Like, seriously? You're going to ignore me after you messed up my order? That's not cool.

So, not only did they ruin the gifts that I ordered, but they also just about took my money. I'm definitely never buying from here again. Maybe if they had better customer service, I wouldn't be so upset. But this is just completely ridiculous.

Overall, I wouldn't recommend Fanjoy to anyone. They need to step up their game and make sure they're sending out the right orders and responding to their customers.

Fanjoy is a website that sells merchandise for various celebrities and influencers. I recently ordered a t-shirt from them on November 8th and was told that it would take 10 business days for delivery. However, this turned out to be a lie. I waited patiently for my order to arrive, but it never did. I was extremely disappointed and frustrated with their delivery service.

I decided to email them on November 26th to inquire about my order. They responded and said that the latest it would be delivered was December 3rd. But, once again, this was not the case. The t-shirt never arrived. I was absolutely livid and felt like I had been scammed.

Finally, on December 10th, I received an email from Fanjoy saying that my order had been shipped. I was relieved, but also annoyed that it had taken so long. According to the email, I wouldn't receive my order until December 17th. This was almost a month after I had placed my order!

If I don't receive my t-shirt this time, I will be contacting someone higher up in the company. This is unacceptable and I will not be ordering from Fanjoy again. I love David Dobrik and his content, but this experience has left a bad taste in my mouth. I hope that Fanjoy can improve their delivery service in the future so that other customers don't have to go through what I did.

So, I gotta say, I'm pretty disappointed with Fanjoy. I placed an order on December 2nd and I was really excited to get it for my sister for Christmas. But, man, it's been a rough ride. First off, I never got a shipping confirmation email. Like, what's up with that? I had no idea if my order was even on its way. So, after TWO whole weeks, I decided to reach out to them and see what was going on. But, guess what? I never heard back from them. Not a peep.

Then, just when I thought things couldn't get any worse, I get an automated "pre-shipping" email. Like, what does that even mean? I still had no idea when my order was actually going to arrive. And, to make matters even more frustrating, when I checked the status on USPS every day, it said that they were still waiting for the package to be dropped off. Like, seriously? All they did was create a shipping label and nothing else.

So, here we are, weeks later, and I still haven't received my order. Thankfully, I can do a charge back with my credit card, but it's still a major bummer. I was really looking forward to giving my sister this gift and now it's just a big mess. I don't know if I'll ever order from Fanjoy again. It's just not worth the hassle.

I ordered some stuff from Fanjoy back in May, and let me tell you, it was a real hassle. They kept telling me that my items had been shipped, but I knew something was up when I checked with UPS and they said they never received anything from Fanjoy. I told them what was up, but they just changed their story and said my shipment was lost. Like, come on, guys, get your story straight.

Anyway, I was getting pretty fed up with all the lies, so I decided to take matters into my own hands and filed a complaint with the Better Business Bureau on July 9th. I even forwarded the confirmation email to Fanjoy, just to let them know I meant business.

And you know what? My merch finally showed up on July 16th, with the same tracking number they claimed was tied to the lost order. I mean, it's great that I finally got my stuff, but it shouldn't have taken all that effort just to get what I paid for.

So, if you're thinking about ordering from Fanjoy, just be warned that they might not be the most reliable. And if you do have any issues, don't hesitate to file a complaint with the BBB. It might be a pain, but it's worth it to get some resolution.

This website called Fanjoy (fanjoy.co) is not the best. I ordered two things from them and it's been 21 days and they still haven't shipped it out yet! I mean, come on, it's not like they were out of stock or anything. One of the things I ordered was supposed to be a birthday present for my friend, but now it's a whole week late! And the other thing is supposed to be a Christmas present, so I'm really hoping it comes in on time. I mean, three months should be enough time, right?

It's just so frustrating! I don't recommend using Fanjoy to get your merch shipped out. If you're a creator or something and you're using Fanjoy to sell your stuff, you might want to look for another option. I mean, if you keep using Fanjoy, you might lose out on some opportunities to sell your products.

I'm just so tired of seeing that message that says "allow 10 business days to process shipping." Like, seriously? It shouldn't take that long to process shipping. I hope Fanjoy gets their act together soon because this is just not acceptable.

So, I decided to give Fanjoy a try and ordered something from them about a month ago. Unfortunately, my package was returned to sender not once, but twice! They claimed that my address was incorrect, so I provided them with a different address, but that package was also returned. I'm starting to think that they never even shipped it in the first place and just took my money. It's frustrating because I receive packages from other companies just fine.

Thankfully, they did give me a refund, but I won't be ordering from them again. It was a waste of my time and money to order a product that never arrived. I have a decent following on my social media accounts, and I plan on letting my followers know not to order from Fanjoy. It's just not worth the hassle.

Overall, I was disappointed with my experience with Fanjoy. I understand that mistakes happen, but this was just too much. I hope they can improve their shipping and customer service in the future. But for now, I'll be taking my business elsewhere.

I gotta say, I had a pretty bad experience with Fanjoy. I ordered a sweatshirt in a size Medium, but when it arrived, it was HUGE. Like, I'm talking size 2XL huge. The sleeves went way past my hands and the whole thing fit me like a dress. I was so disappointed, especially since I had checked the dimensions in the description before ordering.

So, I decided to reach out to their customer service team. I sent them an email with photos of the sweatshirt and explained the situation. But when I got their response, I was pretty shocked. According to their policy, they're not liable if the item doesn't match the description. And get this - they don't even allow exchanges! If I wanted to return the sweatshirt, I would have to pay for the shipping myself.

Honestly, I was pretty frustrated with the whole thing. I mean, I understand that mistakes happen, but the fact that they wouldn't even let me exchange the sweatshirt for a smaller size was pretty ridiculous. And to make matters worse, I had to pay for the shipping myself if I wanted to return it.

So, if you're thinking about ordering from Fanjoy, I would definitely think twice. Their return policy is the worst I've ever seen, and I wouldn't want anyone else to have to go through what I did. Influencers, please take note - this company is not worth promoting.

So, I decided to give Fanjoy a try and ordered two mystery hoodies. It took a whole month for the shipment to arrive, but when it finally did, I was disappointed to find out that both hoodies were the same! The quality of the hoodies was not up to my expectations either. I reached out to their customer service team to return and replace one of the hoodies, but all I got was a list of "product information" that stated that all sales were final and duplicates were a possibility. As a customer, I expected better from Fanjoy. I mean, if I wanted two of the same hoodie, I would have gone to another store. It's a shame that my first experience with Fanjoy was not a good one, and it will definitely be my last.