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I want to share my deeply disappointing experience with Fanpass to warn others and prevent them from falling victim to this scam.
On 26 December, my family and I purchased tickets through Fanpass for a Manchester United match, spending a staggering £267.94. This was meant to be a dream come true for my 15-year-old son, who purchased the tickets in his excitement to see his favorite team play live. Sadly, that dream turned into heartbreak when we were denied entry at the venue.
To our dismay, we were explicitly instructed not to approach the counter or official staff, confirming that the tickets were fraudulent. We had flown all the way to the UK from abroad, hoping to give our son this once-in-a-lifetime experience. Instead, we were left stranded and devastated.
Despite repeated attempts to contact Fanpass, no refund has been issued. The entire experience left us emotionally and financially drained, with my son's dream utterly crushed.
For reference, our purchase was associated with +44 [protected], further validating this terrible incident.
I strongly advise everyone to avoid Fanpass entirely. They exploit fans’ hopes, leaving them broken-hearted and out of pocket. Learn from our experience — stick to official ticketing platforms and protect yourself from this scam.
Fanpass should be held accountable for the pain and loss they’ve caused to unsuspecting fans like us.
Fan pass had fraudulently scammed you. Immediately, initiate a chargeback with your bank or credit card, as the tickets were fake. You should present evidence, which shows that you paid for the ticket and were denied access at the venue. Make a formal complaint to Action Fraud and Trading Standards about Fanpass selling counterfeit passes in UK. Alert other people using social media platforms and consumer review websites to avoid being sold fake tickets by the company. Don’t let them profit off your family’s heartbreak