Menu
For Business Write a review File a complaint
Fast Growing Trees Customer Service Phone, Email, Contacts

Fast Growing Trees
Reviews and Complaints

www.fast-growing-trees.com

Learn how the rating is calculated

3.0 23 Reviews 42 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fast Growing Trees Complaints 42

ComplaintsBoard
P
12:00 am EDT

Fast Growing Trees Poor quality product!

Purchased 4, 4 ft thuja trees. They were received with broken branches. However, the real reason for complaint is that after approx 45 days one of the 4 died. Wrote them several times and no response. Their customer service sucks. Would highly recommend going local for all your planting needs.

Read full review of Fast Growing Trees and 15 comments
Hide full review
15 comments
Add a comment
L
L
Leslie
Jul 25, 2008 7:29 am EDT

DO NOT ORDER FROM THIS COMPANY...The first tree I bought arrived as a stick with no growth. I patiently waited for it to spring up and it never did. It took another month to get a replacement tree which I had to pay additional shipping for (jokes on me I guess). The second tree came wilted and didnt make it either. I emailed them again and they said:

"I am very sorry, but as per our 90-Day Replacement Guarantee and our Terms Of Service, we can only offer replacements one time. I am very sorry that your replacement tree did not make it. Thank you again for your business"

So I am out $45 dollars with a couple of sticks...dont waste your time or money here. Order from another cheaper, more reputable site that has a good refund policy.

I am not going to give up...I am going to talk to my credit card company about charging them back for all this mess.

I had to pay shipping for a replacement tree b/c the first one died...then the second one died and they said they will not refund or replace it again...

B
B
brit
Stafford Springs, US
Apr 24, 2009 1:41 pm EDT

I spent $400.00 on trees.When they arrived my 2 privacy 5ft to 7ft hedges were barely twigs.No growth or greenery at all.
I could have picked up better quality in the state forest.
Worst purchases in my life from the internet.

Buyer be ware.
Customer servive wants a 25% re stocking fee and were argumentative and unreasonable.

J
J
jenee
Jul 15, 2008 12:18 pm EDT

I PURCHASED A HERITAGE RIVER BIRCH TREE FROM FASTGROWINGTRESS.COM. I paid a total of $152.04 (thats 129.95 for the tree plus $22.09 shipping). The tree arrived with dry crisp leaves and almost no roots attatched. The tree has never revived and 3/4 of the tree is now dead. After over 2 months one leaf appeared towards the bottom. They have a 90 day return policy. I was told I cant return the tree if any part of the tree is still alive. I paid over $150.00 for this tree and cannot get my money back. I bought the largest tree they offered and then had to cut 3/4 of it off because it was dead. ***I search for info on this company before I purchased and did not find any complaints. I really wish I found this web site before I bought the tree.****
The customer service people are nasty to deal with and they basically laugh in your face and tell you "you agreed to our terms". FastGrowingTrees.com took my money and laughed all the way to the bank.
FastGrowingTrees.com sent me a dried up twig with almost no roots attached. Do not be mislead by the advertised height of the "tree". Yes it will technically reach the advertised height but it is more like a twig with even smaller twigs growing off of it.
BELOW ARE CUSTOMER SERVICE RESPONSES I HAVE RECEIVED FOR FASTGROWINGTREES.COM:

"It is difficult to say for sure without actually seeing the tree. Do you have access to a digital camera? If so, we’d be happy to take a look at the tree for you"

"I certainly am trying to help you and was not attempting to upset you in any way. However, trying to assess whether or not a tree has died without being able to see it is a bit like a doctor trying to diagnose an illness without meeting the patient."

"Our trees, like those of all internet-based nurseries, must be shipped to all parts of the country and upon arrival can look wilted and stressed – this can include dried & crispy leaves from shipping in a dark box across the country."

"We apologize that you are not satisfied with your purchase, however when the plant was purchased you agreed to the Terms of Service."

A
A
Ashtton
US
Nov 16, 2010 2:57 pm EST

I have never been lied to this degree. They stole my money. I bought an expensive small citrus tree and they sent me a wilting twig without a root ball.

T
T
treefandango
US
Mar 28, 2011 3:26 am EDT

Yea, sad to say I totally agree with the complaints posted here. Please heed the warnings and go with a company like HD or Lowes where they guarantee for a year. I purchased $120 worth in trees including 4 thula Green Giants, 1 Royal Empress (the wonder growing tree, so they claim, it cannot die). Needless to say they all died except for one thula which is on life support and has lost all of its leaves. Great looking stick for the money. Terrible replacement/guarantee policy. Bottom line: buy bigger trees for less and with a better return policy somewhere else.

F
F
FAST GROWING TREES BUYER BEWARE
Hereford, US
Aug 11, 2009 7:50 pm EDT

Apparently some current owner put up that post, I can't imagine anyone working there receiving all these complaints would ever post that. Here is another in that 5% this company is crooked and a total SCAM KEEP YOUR MONEY and go to LOWES!

A
A
APG
Aug 22, 2008 1:02 pm EDT

Thank you all for the info, I almost bought a tree for my grandma, i think i will look other places!

C
C
Carolyn Katzoff
Aug 09, 2008 11:09 am EDT

Last year I purchased 4 purple empress trees, when they arrived they were all different sizes. I followed their instructions exactly. I have been gardening for years and have a very green thumb. I was appalled as I watched each tree die. I tried to contact the company but my only response was that my 60 day warantee had expired. Even Home Depot gives a years guarantee on all their garden plants and trees. Skip it, never again

M
M
Michael Huie
Jul 27, 2008 12:46 pm EDT

The tree they sent me was DOA, no response from customer service, and no replacement.

G
G
Gwen
Jul 27, 2008 7:30 am EDT

Thank you, Leslie. I sat down to purchase a tree from this company when I accidentally came across this website. Your complaint and the one aboe from Jenee were extremely helpful. I'll buy locally.

ComplaintsBoard
E
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had to deal with Fast Growing Trees Nursery http://www.fast-growing-trees.com/indexT.htm... An online merchant offering plants for sale - wanted to save myself from having to move the trees from the nursery as they promised them to be shipped to my doorsteps ... Trees arrived and wasn't what I was expecting, and since there is no visual aid on the...

Read full review of Fast Growing Trees and 58 comments

Fast Growing Trees Reviews 0

Looks like Fast Growing Trees has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Fast Growing Trees, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Fast Growing Trees

Screenshot Fast Growing Trees
Fast Growing Trees is an online nursery offering a variety of plants, including trees, shrubs, and perennials. They specialize in species that are bred to grow quickly and are suitable for a range of climates and soil types. Customers can shop by category, hardiness zone, or plant type, with options for both indoor and outdoor gardening needs.
How to file a complaint about Fast Growing Trees?

Here is a guide on how to file a complaint against Fast Growing Trees on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have experienced with Fast Growing Trees in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Fast Growing Trees. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint against Fast Growing Trees.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Fast Growing Trees on ComplaintsBoard.com.

Overview of Fast Growing Trees complaint handling

Fast Growing Trees reviews first appeared on Complaints Board on May 16, 2007. The latest review This is the first tree I have ordered online was posted on Mar 29, 2024. The latest complaint Poor Product was resolved on Jul 12, 2012. Fast Growing Trees has an average consumer rating of 2 stars from 65 reviews. Fast Growing Trees has resolved 9 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.1
1538 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Fast Growing Trees Contacts

  2. Fast Growing Trees phone numbers
    +1 (888) 504-2001
    +1 (888) 504-2001
    Click up if you have successfully reached Fast Growing Trees by calling +1 (888) 504-2001 phone number 0 0 users reported that they have successfully reached Fast Growing Trees by calling +1 (888) 504-2001 phone number Click down if you have unsuccessfully reached Fast Growing Trees by calling +1 (888) 504-2001 phone number 0 0 users reported that they have UNsuccessfully reached Fast Growing Trees by calling +1 (888) 504-2001 phone number
    +1 (800) 973-8959
    +1 (800) 973-8959
    Click up if you have successfully reached Fast Growing Trees by calling +1 (800) 973-8959 phone number 0 0 users reported that they have successfully reached Fast Growing Trees by calling +1 (800) 973-8959 phone number Click down if you have unsuccessfully reached Fast Growing Trees by calling +1 (800) 973-8959 phone number 0 0 users reported that they have UNsuccessfully reached Fast Growing Trees by calling +1 (800) 973-8959 phone number
    Plant Experts
  3. Fast Growing Trees emails
  4. Fast Growing Trees address
    2621 Old Nation Rd, Fort Mill, South Carolina, 29715, United States
  5. Fast Growing Trees social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all Fast Growing Trees contacts
Fast Growing Trees Category
Fast Growing Trees is ranked 2 among 52 companies in the Garden and Pond category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.