Scotts.com
Reviews and Complaints

I purchased 8 bags of Scott’s Earthgro Brown Mulch bag size 1.5 cu ft. 1 bag had absolutely huge chunks of wood so only a portion of the bag was useable to place in my flower garden.

UPC [protected]. I have enclosed 3 pictures. 1 of the bag label, 1 of the nicely shredded bark & 1 of the unusable chunks of wood.

Please refund $3.50 ($3.33 + tax)

Thank you

Karen Kapp

[protected] [protected]@wi.rr.com

811 N Lost Woods Rd

Oconomowoc WI 53066

I have currently torn my back yard apart and tilled down 2 feet after putting down 3 treatments of ortho commercial ground clear to kill any and all weeds from existing lawn. After doing this I have treated with Turf Builder and wet lightly, after letting that sit for 24 hours I seeded with Scotts grass seed turf builder sun and shade. I watered on a normal cycle and protected the seed from birds and traffic. I have used 3 bags of seed and 2 bags of turf builder throughout the entire back yard and did it in 2 phases, due to owning large dogs. my new lawn started to come in beautiful and almost instantly after it was filling in the Crab Grass infestation took over as well as the Perslane. I then waited till I mowed it twice and treated with weed and feed, this killed some of the perslane but the crabgrass laughed at it and continued to spread like a wildfire. in my frustration I began pulling the crabgrass and the perslane and my lawn began to look horrible with bald spots. I left it alone and the crabgrass took over again. The pics i've attached are from the second side (phase 2). Phase 1 was even worse but I did not take in process pics because I know inert material is in the seed and I thought maybe it was something normal. I have attached pics of the crab grass infestation from phase 1 also. I'm absolutely disgusted at this point, I have gotten out on phase 2 and plucked baby crab grass and perslane and it just keeps coming back and YES I have pulled it with the roots completely. this is horrible I've wasted over 700$ in chemicals and tilling equipment rentals as well as hours on my hands and knees picking weeds in what should be a brand new beautiful lawn. Now I can understand some weeds as inert matter but this is an atrocity, I knew I should have done sod at this point I would rather have spent 1000$ in sod and spent a weekend putting it down than 700+ $ and all of my wasted time with a product I grew up with my father and grandfather using. lastly! with my large dogs and pee spots here and there I sucked it up and bought Scotts EZ Seed dog spot repair and as that started growing more friggan perslane appeared from that seed as well. Please note I bought my first bag of seed from Home Depot and my other 2 Bags from ACE Hardware! I would like some answers as to why this is such a horrible outcome! like I said I tilled this yard 3 times on each side down to a depth of 24 inches after the ground clearing chemicals. I have also included the pics of myself tilling and what it looked like prior to renovation with a dandelion infestation which we do not have an issue with anymore since we tilled and treated.

Just so you know your toilet paper now makes the perfect hair setting paper. It is so thin that I will no longer be buying it to use as toilet paper. Please do not think people do not notice the terrible changes you have made to your brand. I have been using this toilet paper for over 5 decades and have never felt more let down by any product than yours. Just so you know I will no longer be buying your brand until you correct your problems. Toilet paper is suppose to be smooth not the consistency of sand paper.

Scotts lawn service of northern virginia is a big scam, watch your bill. They have been servicing my lawn for 3 years. Each january they send a service renewal notice and each year, I call them to cancel the lawn aeration and seeding from the scheduled services, and agreed to engage them for the turf builder pro.

January 2016 I had called and made my own notes on the renewal letter that I will not sign up for aeration this year.

Today the technician aerated and seeded my lawn, my husband called to tell them that we did not sign up for it, instead he was told that we owe them half of the charge. My husband's name is not on the contract, and he did not agree to anything.

I informed them that I am not willing to pay the bill, because I had called to remove this service item in january. They insist that I did not cancel the service, and that because my husband agreed to pay the half (Which he did not) I am now liable for the amount. I said that the call my husband made or whatever they claim he agreed to was irrelevant because the aeration was not a mutually agreed service to begin with. They threatened that they would keep the amount on my account. I insisted that they should be more vigilant with their records and that any amount due should be removed. They did not offer a compromise, what scammers.

I wish I never used your service. I signed up a service package this year. After the crabgrass prevention applied, new grass were came out after I applied Scotts seeds. in March and April I saw bermudagrass and crabgrass came out and called the service. They just continue came to apply the fertilizer and weedgone! Now my lawn is full of the weedgrass! every time I called for service and compliant it, I was told the service manager will call me back but never did! instead, they just came to apply more fertilizer! Now those weedgrass roots are so big and STRONG while I thought that I paid someone would take care of it! This must be resolved ASAP!

Late summer 2015 we signed up to lawn service (cus# [protected]) under agreement that if we were dissatisfied we could cancel the contract and wouldn't have to pay first visit. The first visit (9/9/15) lasted 6 minutes, was carried out in 90+ degree heat (when many fertilizers don't work), and was unable to be fully completed due to the 'drought stress' the lawn was under. We were advised that our lawn needed extensive watering prior to anything else being worthwhile. We were dissatisfied with the lack of treatment received on the first visit, and would not have signed up if we were told this initially, and therefore opted to cancel the contract and not pay the bill (as per initial agreement). However we were informed by Scott's when we called, that not paying was not an option, and none of their team would say we didn't need to. We proceeded to contact them via email 3 times to complain since we had such a poor response by phone, and have never received a response other than an automated answerphone message to ask ME to call them. We continue to receive bills for the first visit. We would appreciate Scott's to contact us directly and honour the agreement we took out with them initially.

Date of incident - All summer
Client Number -[protected]

I was referred by my neighbor to try Scott's service in 2014, 2014 her lawn was beautiful, 2015 I got the service so my lawn could look better. This was a big mistake, my lawn now look worse than before, and now 2015 my neighbor's lawn look just as bad as mine, you need to retrain your techs and for the amount of money I'm paying a month someone should evaluate my lawn periodically to confirm your service, I should not have to wait 3 weeks before someone can come out to address the problem, how would you know what the problem is, and I would have liked to have the same tech so they could learn my lawn. Scott's Service is a joke, you should be shut down. I'm requesting a refund.
I will be contacting the corporate office.
Problems
yellow flowers all summer, when sun comes out
bushes of different kind of weeds in lawn all summer
lawn has never been green, even when it rain for days
brownish spots all through the lawn

Check your records I have called several times

We signed the contract with the company www.scottslawnservice.com. Basically, the made the work on time and it wasn’t bad at all. But they haven’t charged us we agreed. Also the price has been changed and no one warned us. We called to their billing department, but they only promised to sort out this situation. After that they continued to take money from us. Terrible services and you can’t trust this company.

I finally called headquarters because I was being harrassed for a $39.90 balance, however, the service was never provided on date of question. No proof of it. Yard and shrubs supposed to be sprayed on regular basis. Never saw them after I requested to be called when they would spray my yard. I personally feel I was being billed without the lawn and shrubs ever being sprayed. Weeds, bugs, fungus over ran my landscape. The customer rep BILL is rude, cold- hearted, uncaring and lies. Don't waste your money on them. I learned the hard way.

My letter to the local scott lawn service:
This service was never authorized by me and in fact I refused it when solicited by phone!
I responded to a phone call asking if I wanted the service; when I was told of the price I declined saying I had a local person who has been doing for me for $225.
In addition, Michelle, or someone at the office was to call to schedule each service; I received no call for this service or the previous service.
When I called to complain I was told by Michelle that the manager would be in contact. This never happened. She did say she would cancel further service calls.
Last week I had to stop one of your techs from doing anything to my lawn. He said he would ensure I would not hear from Scotts again.

In summary:
1. My lawn was seeded when I had declined during the phone solicitation.
2. No one called in advance, as is the procedure, or I would have declined again.
3. After telling Michelle I did not want any more service, a tech showed up weeks later; again without a call ahead.
4. On a previous service call, again without a call ahead, the tech spread fertilizer and weed killer even though my lawn was torn up to put in an irrigation system and level the uneven areas, can’t believe anyone would do that without ever mentioning the condition of the lawn.

I am totally disgusted with the lack of communication and procedural screw-ups.

I would like to speak with the manager before I forward this complaint to the BBB.

We noticed last summer our back yard was not looking as healthy as our front yard. We had been using Scotts for awhile. I called to ask for an extra service call, only to find out they had not been servicing my back yard. NOW they were charging me for the complete service, even though the tech knew he was only doing half the job. They issued some credits, and were told once the year was complete we did not want them back again. In April, I came home and it looked like someone had ridden a four wheeler thru my yard. I found a notice on my door from Scotts saying they couldn't do the service in my yard due to the dogs being in the back. I called and told them they weren't supposed to be servicing my yard- we had hired someone else. I was told they automatically came out, but we had told them not to. Now I am getting a bill for a supposed service in Feb. We have called for over a month and have been told that Steve the manager would call us back. After 4 weeks of messages we are now getting a letter saying they are sending us to collections because we have not contacted them! So of course, if they did any service to the yard it was only half a service due to our dogs being in the back! They are dishonest from the inside out! Do not use this service. They do not stand by what they sell.

The GM fired me because he was caught running the trucks in very bad conditions. I told him my air condition belt was squealing at least two or three times. When confronted by a higher up he lied and said I never told him. I am an honest Christian hardworking individual and stood up for myself. To save his own job he fired me on the first day that I would not be considered a seasonal employee anymore. When I asks for an explanation Larry Vallier claimed he legally did not have to tell me anything. Later that day he admitted to other employees that he lied. This company is a joke and run by a bunch of greedy Yankees who have no business coming to the south and messing with the financial stability of good people. Don't work for them, and if you are a customer watch the tech the entire time they are on your property. They are only concerned about placing a bill on your door and would rather you not be home while they work. The south will rise again...

Serviceman and Salesman contacted us many times about their lawn service. Each time we told him that their services were too expensive. The other companies who had given us bids were much cheaper than his. After several conversations with him, he told us that he would give a plan for five app for $33.00 plus tax if we would let him do the service. We agreed to the $33 plus tax deal. He told us he would get this set up through their office and would begin the service ASAP. On 3-21-14, their tech treated our lawn. He left an invoice for $66.00 due immediately. I called the local company and reported what Steve had told us in order to get our business. The person in their office said she was not aware of this $33.00 program, but she would research it and get back to me. In the meantime, after several tries, Steve eventually answered his tele. I told him about the $66 bill that the service left. He said that is ok, I will get it straightened out when I go back to the office this evening. In the meantime, his supervisor called me. He tried to convince me that the amount of the cost either way would be the same. 5 apps for $33 each versus 7 apps for $66 each. How is this possible? I I told him that I could add, and multiply quite well. I told him to cancel the service and to send me a correct bill for $33 plus tax and I would pay the bill. Otherwise, I am not going to pay the $6600 because this is not what their serviceman promised us. This company is a rip-off. Beware when dealing with this company. Their salesmen will tell you one thing to get your business and when you get the contract or bill for the first treatment, it is totally different.

NEVER EVER USE THESE GUYS! The owner Will and I argued over service. First he starting insulting me, then he said he f--ked my wife.He repeated it over and over.Later that afternoon he called back and started cursing me out.I have heard a lot of others who have had similar experiences.I urge any one who has to call Jim Miller at scotts. He deals with the scott franchises and hes a very BIG DOG.His phone number is [protected] email is jim.[protected]@scotts.com . again don't use this guy hes a total clown who doesn't even do a good job

I have contacted them to NOT renew my contract and sure enough, they show up and leave a bill. I was told that when you use their services, it is automatically renewed every year. I was told that they are like the cable company. What? How is lawn service like the cable company? I called in 2010 in 2011 and just last week! Scotts is not like the cable company, they are like banks that continue to charge over draft fees for charges you did not authorize and then act like bullies and say it is not their issue because there is no proof I did not authorize the payment. Paying for services does not indicate approval.
BEWARE.

Billed for service that was not performed. Have talked to manager, (Chris) he has told me the service person has talked to me about the service.I have not heard a word form George the service person. I was told today on 12/12/12 that George talked to me last week that is impossible i was in California last week. He keeps telling his manager Chris that he has talked to me several times that is a LIE. I feel Scotts has ripped me off for $45.00 Dollars.I will never do service with Scott's again and let my neighbor's know what a rip-off they are.

David Chaves

Received a mailing with an advertisement of free lawn analysis. Requested this service online. I received a call from Scotts representative in Elgin IL and was asked if I want any paid services. I said that I want FREE LAWN ANALYSIS as advertised. They told me that it takes up to 2 weeks to send somebody out. And that if I am not home, they will leave analysis at my doorsteps.

Nobody showed up. I have a live-in babysitter who is around the house all the time. Called them back after 2 weeks. Was offered paid services again. When I asked them about free lawn analysis, they told me that a person was at my property and performed this analysis. Then I asked how I can obtain the results of this analysis they told me that I can not.

I never expected that such a big company like Scotts would be so dishonest and will not fulfill their own advertisement.

My son hired Scott’s to treat the lawns at my vacant house in 2011. Whatever they did to the lawn wasn’t effective enough for us to consider rehiring them. In spring 2012 we found a plastic Scott’s on the front lawn, assumed it was trash from someone else and didn’t think anything of it. Then the bills started arriving. I receive threatening letters and phone calls regularly at my home in a retirement condo. I refuse to pay for a service which I didn’t order and have seen no evidence that it was ever completed. They have referred the $40 bill to a collection agency. Do not ever do any business with such an awful company.

When I called them to do my yard again this yr, *after a cpl yrs ago I was a little late on a payment, but it was made, they never came back out or called to finish my yard for the yr, but I thought I would try them one more time...I'm sorry I did now...these people DO NOT DO WHAT THEY ARE ASKED. They have the times when to come to my home, they came when I wasnt home, n cant do the backyard unless I am home...I have called for 2 days for a return call, which they haven't even gave me the decency of...They also sprayed for grubs, WHICH I NEVER AGREED TOO., THEN CHARGED ME 41.00 FOR A TINY FRONT YARD...THIS IS b/s...never again scotts...I am goin to home depot n get my yard supplies, save money, n do it myself, the way I asked you to, but you can't follow directions, so you are fired scotts, n as for the 41.00 you charged me, that WAS NOT authorized, you need to cancel it, I am NOT payin for something I didnt ask for! You people I see have MANY COMPLAINTS, looks to me like you need a new crew, that can follow direction, unless your in it to screw people over. WHICH AFTER READING ALL THE COMPLAINTS, I THINK YOU JUST SCREW PEOPLE PERIOD.