Fast Track IT review: Customer service

I bought many things from a few different auctions on this website for the very first time, and the closest auction to me was 2 hours away in Elizabethtown. I spent hundreds of dollars and had receipts for them. My husband and I drove the 2 hrs up there and it was well before they were supposed to close. The first thing one of the girls that works there says to me is that they were closed. Excuse me? Your hours say until 6p. They were not, nor were they supposed to be closed. We got no direction, no help. Boxes were scattered all over that warehouse with no order or organization whatsoever. I had never been there before so I had no clue how to look for my items. Now mind you, on the way up, we had a flat tire on the highway in 95 degree heat. My husband is a wounded special forces veteran who just got done have radiation for cancer. He also suffers from ptsd and a traumatic brain injury. So he had to change our flat tire on a highway road that burned his skin. We were trying our hardest to make it in enough time to be able to get our items. So when we get there, we were anxious, rushed, exhausted, sick, and treated like garbage the second we walked in. They told us if we don’t get all of our stuff we lose it. Period, no refund. Someone marked our items missing since we couldn’t find most of them in that unorganized disaster. A child could have come up with a better system for customers to pick up their items. I’ve worked in the customer service industry for 20 yrs and if I had treated customers the horrific way we were treated that day, I would have been FIRED! I guess this is common practice to customers to be treated this way. Are all locations this awful or just this one? 2 days later and we still don’t have what I paid for. Whenever I email support I get the same attitude from them as I did in the warehouse. I explained to them that in the process of all of this, I had to take my husband to the ER when we had planned on coming before. There was absolutely no concern, care, or understanding for our circumstances. I AM understanding of the protocol of us not getting our items if we can’t be there on the days showing scheduled to pick up. But then if something unforeseen happens, we should get our money back! I emailed them letting them know what happened because no one would answer the only telephone number they have. You cannot get a hold of a single person. I have a hard time believing what they do is legal. How are they allowed to just keep peoples money and not provide them an opportunity to get their items without harassment? If I don’t get anywhere with the managers, I am seriously considering hiring an attorney and filing a class action lawsuit. I’m sure many others would feel the same way. I was this resolved!