Fast Track IT
Reviews and Complaints

Bought a Appears New chair and when I got it home and took out of the box it was only the bottom portion. Never did it say anywhere it was imcomplete. Why would anyone buy just a part of a chair, or why would they sell it like this. The picture was the entire chair from the internet not just the bottom half. If you are only going to sell part of it then only show a picture of exactly what you are selling. Also bought a couch and when I went to put it together no cushions for it. Really? No one wants a couch with no cushions. Lost my money and had to throw it away, And how are you suppose to check your items before leaving with limited space, no box cutters and some of these purchases take hours to put together. Very misleading in their descriptions. I dont know how they get by with this legally.

Was very excited to have won a shed in an auction. I know it said open box, but it did say 2/2 boxes.

It did NOT say incomplete set nor that it was only box #2 of 2.

I specifically made sure of the description prior to bidding.

When checking out, the employee was very nice and was going to refund. However, her supervisor said no it says "open box." I tried to explain and show her the description. She waived me off and told me i could look, but she wasn't allowing a refund as she walked away.

I have bought many items from bid FTA over the last several months, and I know that we always take a chance when buying items but when the description says brand new we are entitled to our money back when something is drilled full of holes and missing parts. The girl in the Hillsboro Ohio store refused to give me my money back even though the product said brand new. I will no longer spend my money with bidFTA. And it is solely because of the way that that girl in the Hillsboro store treats the customers. So now I will be spending my money with another company. And any of the higher-ups at bid FTA can thank the girl responsible. And also it has caused four members of my family and several of my friends do also not want to bid.

My first bid was for 15 cents. I set max bid of 25.25. 6 times the timer ticked down to under a minute and the same person triggered it. The first 3 were 40 cents then 50 cents and 60 cents. Then 70 cents. And they were allowed to continue to do this until they surpassed my max bid. Pretty dirty. I enclosed pictures. And have more.

Hopefully the pictures provide enough.

It was disgusting, and so underhanded and greedy of the company! I was bidding on a bed. I was watching the timer after I had placed a final bid, and I should have won. Suddenly, 3 minutes were back on the clock. I watched again as the timer counted down. I placed one more bid and I was winning AGAIN when the timer counted down and reset to 3 minutes. This happened 4 times! Ultimately I stopped bidding and the winner actually bid more than the MSRP. This was an unfair tactic by the company to keep running up their profits. Rottem business practice.

DO NOT waste your time or money here. The place itself is a disaster and they can't be bothered to even reply to inquiries to customer service. There was a definite bait and switch with an item I purchased. This location is a franchise of BidFTA but they do not follow or honor the same policies on the website. These are not great deals they are scams. I have attempted to contact them via phone, email and facebook messenger with no reply.

Won an auction at Rogers Bidfta and went to pick up item. Item not located by either myself or the Staff. They said money would be refunded if not found. That was 11/17. Never got an email and money never returned to my bank account. Went yesterday 11/08 to Rogers Bidfta and asked about the refund, they said they pulled up the item number and said the manager sent me an email that the item was located, I asked where it was, they said it got re-auctioned. I said how about my refund. They said they couldnt help me, I said am I out the money for a product you didn't provide. The staff said yes. That is consumer fraud!

The mattresses section was not numbered like the other isles. I stayed in the line to have a chance to talk to a tall guy at the front desk. Their conversation with the person in front of me took more than 10 mins unnecessarily. I was hearing what they were talking. Another person attempted to cut the line and I said I had come first and that tall guy was being so rude to me as if I started the chaos. I think he is not only an uneducated person, he even doesn't deserve to be there as a manager. The other lady called me to answer my question and she was sayin" he didn't mean to be rude" five times. I don't like to interact people like them.

Bought an item that stated open box. It was a Cuisinart oven. Remind you it said open box. Which means they looked at it and replaced it with the damaged goods. Had the description of the item on the auction that they stole from the internet. When I picked it up it was a Ninja toaster oven with the door handle completely broke. This is what they call theft by deception. The best practice is don't spend over ***. These guys are charging 17% to sell items that no one else wants and the manufacture won't take them back mainly because they are oversees. *** will make money regardless by selling these pallets to them. You can also buy pallets for little or nothing.

On November 5 I bought pallets from the Mansfield bid FTA. All four parts were filled with complete junk. I was threatened that if I did not take the power inside to charge additional $100 disposal fee. The advertisement advertised merchandise ranging from $2000 and up an open box which Im assuming there will be some items that would have missing parts. The items that were on for total junk and damage me on the parent they were not listed as such which there is a category for damage they were not even in the box. I have broken pieces of board in the world that went to absolutely nothing and scrap metal. Out of the $1200 in Spanish I was not able to resolve one item. Buyer beware this is just to get rid of their junk and not pay the disposal

I accidentally bid on two different mattresses and I told them when I realized what I did, I was new to the site and only made one previous purchase,Well they told me I have to buy both and I can sell one lol ,I am fully aware I can sell one, I didn't mean to bid on them both . I only needed *** would be very easy for them to relist it or sell it to as bidder who may have bid but no.This is the best part ,They tried to charge that card everyday ,sometimes multiple time for months and months.If you do get banned your not banned. just make up a name and get a prepaid card I know tons of ppl who do that.Or just have a buddy use his name.They also will pull bids if items didn't make enough the employees bid you up so beware don't get emotional and bid bid bid .Go low low low or dont buy buy buy .FastScamIn"

I was recently duped by a misleading product description from this company. This is not my first time bidding and winning an auction with them so I am familiar with the liability/ risk associated with it. Its the last time I will do business with them and I hope to warn other would be customers. The product description and photo provided by BidFTA was for a $600+ patio umbrella but in reality it was a $100 umbrella that they mislabeled (I think intentionally). I come to find this out after hours of driving to pick it up and then assembling it. They have offered for me come back out to return it (in the middle of a pandemic mind you) but I already have so much time, labor and money invested in it that I am livid just thinking about going through all of the effort to return. All of this because THEY couldn't be bothered to list the item accurately. Avoid this company at all costs. I know I will be.

I thought I was purchasing a high-quality saw. The picture shown was of a premium model. The comparative price suggested a top-tier saw. When I arrived, it was nowhere to be found. The employee who assisted me took my information and mentioned that theft was common. I never received a follow-up. A week later, I returned for another item and inquired about the Makita saw, only to learn it was still missing. Requesting a refund, I was informed it was a two-box purchase and one was missing, hence no refund. It's unacceptable for a company to advertise a product that doesn't exist. I've lost $82.62 to excuses. Burned once, I'll never patronize them again. Further research revealed their merchandise is often subpar and incomplete. I advise against wasting money or time with them. Given their terrible customer service, I doubt they'll remain in business.

I have been buying things from them for over a year now and have never had an experience like the last one. I purchased an inverter which there is very little to no way of testing on site. We went with what the ad said that the unit was "like new" and "Inverter is in good condition with minor cosmetic wear on the edges." Upon receiving the item and initial plug in it was completely defective and blew smoke and sparks nearly injuring my wife who was very close to the fans of the until when it occurred.I was completely reasonable with them and have been emailing and calling frequently for weeks now (since 9/4) and have yet to get any response from the Philipi location. I get canned answers from the corporate location saying that location is privately owned and i need to get in contact with them. Since they have refused to answer the phone or any email i have sent I am extremely reluctant to drive the 45 mins to the location to be told no one is there to help me. I am extremely frustrated with the lack of customer support or business integrity. Will not purchase from them again.

This company uses deceptive practices. They will restart an Auction if they do not hit a target dollar. This is my assumption based on my experience. I took screenshots to show the sort issue and after the complaint, they fixed the sort issue. However, they never acknowledge it. I say this to say because of the sort issue...I paid attention to the time elapsing and I won the bid. Then Jen told me to contact whoever I want when I told her I was contacting the Complaintsboard.com. Great customer service right? Beware of their shady practices. They only have an A+ because they refund money, Complaintsboard.com considers it resolved if money is refunded or they screw people with the open box line. Which, if they put a false picture up... it's misleading. Lastly, take screenshots of the bid you make. If it resets then you can send it to them. They are going to get caught and a class action lawsuit will ensue. FYI - I stopped people from joining their site tonight...that I recommended. I wouldn't feel good about myself for recommending these sheisty individuals. Below is the correspondence with Jen. Some of the grammatical errors were fixed but it's not off from the original if Jen needs to post. Me How is it I won the bid but the timer reset to 24 hrs? *** KB Download Support Manager 2 hours ago That auction has not been extended. The countdown timer on the auction items will read in a number of days, hours, minutes, and seconds. Often people will see the countdown timer and miss the day number. So, when the hour, minute, and second timer reaches 0:0:0, the clock will then go to 24 hours and it will look like it re-set, but it actually is counting down the last day. ? ? Jen Customer Support Manager *** ? ATTENTION ? For the Health & Safety of our Staff & Customers, plus through either request or mandate: We are requiring face coverings (for nose and mouth) when entering any of our facilities until further notice. Me 2 hours ago That is ! I sorted several times and the end time does not ascend/descend properly. I say that to say,... I watched those items, specifically, and there was not a day (1) by it. Your company cheated me out of the win. I'm contacting the Complaintsboard.com regarding your Business practices. sorted by *** KB Download 2nd *** Download Support Manager 2 hours ago We are notified if ever an auction has to be extended. That auction was not extended. It went from "1 day, 0:00:00 hours/minutes:/seconds" to "24:00:00" Think about it- the odds of our posting teams resetting an auction at the exact time you believe it ended to 24 hours exactly shows you that the last day is counting down. You are welcome to contact whoever you need to- I will wait and respond further on their platform. Jen Customer Support Manager *** ? ATTENTION ? For the Health & Safety of our Staff & Customers, plus through either request or mandate: We are requiring face coverings (for nose and mouth) when entering any of our facilities until further notice. Me 1 hour ago I did think about it...it gives you more time to raise the bid up. Thus make more money...Duh?! Me 1 hour ago This isn't solved. Funny you never address the sort issue...but now it's fixed? Think about it- the odds of your posting teams resetting an auction automatically or manually if it doesn't hit a certain target dollar. You guys are sheisty. Please delete my account on remove any bids I have. I'm sure your company uses this excuse all the time. However, if it wasn't for the sort being messed up... I would have bought that and said it was me. I'm still going to log a complaint about your business practices. Someone should bring a class action lawsuit and expose your unethical company. sorts perfect now after the *** Support Manager 1 hour ago I have deleted your account as well as all active bids. You have a nice evening. Jen Customer Support Manager *** ? ATTENTION ? For the Health & Safety of our Staff & Customers, plus through either request or mandate: We are requiring face coverings (for nose and mouth) when entering any of our facilities until further notice. Me 30 minutes ago You have not deleted my account as I still see active bids. Do you just make up stuff as you go? Support Manager 35 minutes ago You have no active bids. Jen Customer Support Manager *** ? ATTENTION ? For the Health & Safety of our Staff & Customers, plus through either request or mandate: We are requiring face coverings (for nose and mouth) when entering any of our facilities until further notice. Me 26 minutes ago delete my account like you said you would.

cta2302018, ,item red5569525,,on 11/9 or11/10 i picked this winch up in cynthiana ky. when i got it home i find the cable had been tourched off,the motor wasnt bolted to unit.control box is missing.this unit is badl;y rusted and well used...i have purchased lot of things over last few months with no problems at all.my income is only SS.the amount of money spent on this unusuable unit is rediculess .i ask for a refund to make this right

This is truly a dangerous bidding platform. The company has endless small print that attempts to always put them at an advantage over those who choose to use it. Even still there is not enough to cover the clear false advertisement this company participates in on a daily basis. At this point I am sure their current infrastructure would not allow them to resolve their issue. My personal experience is prime example. After winning two items and spending over an hour in line waiting to retrieve my items, one is completely lost and actually seemingly taken by an employee according to the gentleman we spoke to on site. The other was 1/15 of what it was advertised to be! They will advertise an item such as set of clubs 4-PW including fairway irons (MSRP $650). This turns out to be a single 6 iron instead which of course is no wear close to that suggested MSRP price. This company will say that they give you a refund but only after putting the customer through a gauntlet of a process to collect that return. They will make themselves completely unreachable and will hold your money as long as they possibly can hoping that along the way you fall off and stop going for it. Its a despicable business model and one that should be illegal. The concept here is great but the execution is corrupt. Simply unamerican. If you care about business ethics whatsoever you will not support this platform.

March 2022 purchased a number of 'grow bags' via auction through BIDFTA for pickup at business' West Portsmouth, OH location. Auction lots were listed as 'Brand New' and repeatedly referenced in the plural form, ' grow bags'. Photos shown were stock photos depicting 12 bags. All bidding was performed using the provided descriptions and photos. Upon pickup, noted purchases had been placed in plastic grocery bags and later, upon opening, noted a SINGLE 'grow bag' within each. This gross misrepresentation of the product resulted in auctions bids far in excess of the worth of any single unit. For two weeks, attempted to contact BIDFTA via phone, despite an exorbitant number of calls, never had a single all answered by a person and 99% of calls were simply cut off and never even went to automated call receiving. Even those picked up by the automated service only twice went through to a message system. Messages were left detailing the issue along with multiple phone numbers to initiate contact. Following no follow-up response, sent email through Complaintsboard.com website to BIDFTA outlining the issue and again providing phone number and email address for response along with statement that if no communications was initiated by BIDFTA that a formal complaint would be filed with Complaintsboard.com. Please review and provide feedback on this matter. Additional information may be available upon request. Thank you for the assistance. Regards

On May 20th I won a couple of items at an auction. Both items were listed as New. One of the items is okay, however, the second item is an In-Home Strength Machine that is missing the most important component; weight stacks. Without the weight stacks, the machine is useless. I had won the item for $1700+$289(premium fee)+$102 in taxes = $2091. For an item to cost that much and the company listing it as "Factory Sealed in Original Packaging" and "Appears New" is simply deceptive. How can something be listed as new when it does not have the most essential part of the machine, the weights? It is like selling a car with no engine. I am shocked at the lack of accountability from the seller. I have already contacted the company and have not received a response yet. I would like Complaintsboard.com to please look into this company. You can see from the reviews on their profile page about how several people have been deceived into buying items that are listed as "Appears New or New" and yet are Incomplete or Inoperable. The machine is basically useless without the weight stacks. According to the listing, the item was supposed to be factory sealed in the original packaging which was misleading since two weight stacks are not in the original boxes. Below is the link of the original listing and you can clearly see how the Listing's Title says: Factory Sealed Packaging and Item listed as Appears New. My Bidder ID and Auction number are omitted for privacy.

I won a bid for a TWIN 6" mattress at an auction location. Bidder: John Doe Invoice ID: 123456 Auction: Local Auction House Date of Purchase: 4/26 The bid description was 'Appeared New Twin size Mattress.' When I picked the item up from the warehouse, it was in original packaging and box, so I left the warehouse. Once removed, it was a FULL size mattress. I immediately emailed the support team and was denied a refund. Fast Track has a very strict policy that they should be held accountable to. The customer must inspect the product, however, Fast Track should label and have an accurate description so that the customer can bid accordingly. That was an error on their part, and I should have received a refund. The team member reported via email that I received my 'one-time' courtesy refund; however, I received two prior refunds listed below: 1. A (7) drawer dresser that was not found at pick up and never found two weeks later. 2. A $400 refrigerator that was inspected at pick up and did not work, left at the warehouse and notified sales associate immediately for a refund. The refund was not credited back to the original tender but to a credit for more bidding. How and who determines the courtesy? The returns are bids for items that were not received or working. Fast Track expects the customer to follow the policy when they are making the rules as they go along. Please assist with holding this business accountable when they are obviously making the rules as they go along. People are spending hundreds of dollars to be stiffed by this company.

There were 2 issues with the item i ordered. First was that I ordered an item that stated "Appears New condition". Their definition says "They should performs as expected." And "All of the pieces appear to be present". However my item was missing an entire box. I only found this after getting it home to put it together and saw the really small faded words that it was box 1 of 2. It is common for them to put this condition for something that is missing a box, however it always states only box 1 of 2 or something similar. I even showed this to them in email. The second was that the description and model is not even what is present in the box that I did receive. This was supposed to be a 14' trampoline with safety net. The box contained parts for a 16' trampoline and the manufacture they listed does not even make this size. I believe this is quite deceptive and I should be able to return this item as no part of it was as described. Fast Track It told me I would of needed to refuse it before leaving their warehouse but I believe that is an unrealistic expectation. I'm not going to put together what I believed to be a 14' trampoline at their location to confirm it is all there. If this was missing 1 or 2 parts that could be understandable but 1/2 the product is missing including the trampoline mat. The box was banded shut so opening it up would of been very difficult on site. I have attached multiple descriptions showing they normally advertise when boxes are missing and my auction that did not state this and advertised the wrong product all together.

On June 16, 2022 I purchased 5 items from the local www.bidFTA.com auction ecommerce warehouse here in Mansfield, OH. I spent a total of $122.12 on a beach umbrella, a chair, a cabinet, a vegetable slicer and a cargo thing for my trailer hitch. This auction warehouse has pickup hours on the weekends only. Saturday from 10a-4p and Sunday from 12p-4p for a total of 10 hours every weekend. It's been like that for the last two years. Well this past weekend the Mansfield, OH location decided to close on Sunday and only give customers Saturday to pickup their items. They "extended" their hours for pickup to 6p on Saturday, but unfortunately I work every Saturday and had no way of making it there in time to get my stuff. If they were going to close on Sunday, they could have extend their business hours to 8p to give their customers the same 10 hours a week to pickup their merchandise. However they are refusing refunds and refusing to give customers anymore time to pickup their items because they state it was posted on every auction and I should have been able to see it before bidding. It was not posted in a manner that would be easy for anyone to find the information. Especially when you are using their new mobile app, which I was using for these transactions. You have to open an entirely new window inside of the auction description just to view the pickup dates. It's not user friendly and all I want is a refund. I was under the impression I had Sunday June 19,2022 from 12p-4p to pickup my items, but that was not the case. I contacted them and asked for the refund or another day to come in to pickup my items. They have since stopped responding to me. I will also be contacting my states department of agriculture to file a formal complaint against all Fast Track It's here in Ohio.

On Dec 11th, I placed a bid on an item. When I realized that I was bidding incorrectly on the item I immediately contacted the company, by email, and asked that my bid be canceled. I received a reply within minutes stating that my bid had been removed. The next day, Dec 12th, a hold was placed on credit card for the cost of the bid that I canceled. I again immediately contacted the company to inquiry as to why I was charged for the item when my bid had been canceled. I was told that another bidder also canceled their bid so that made me the winning bidder again and they would now have to issue me a refund for my bid and it would take 3-5 days to appear on my cards. On Dec 17th, I noticed that a refund had not been issued so I contacted the company again for a status update and was told that my request was now being sent to the refund department to be expedited but would still be 3 business day before I would receive my refund. I informed them that I would be contacting my credit card company because the it had already been a week since I was incorrectly charged in the first place. On the Dec 18th I received an email stating that a refund would be issued to me. That refund was processed to my account on Dec 19th. When I tried to log in to my Fast Track It account on Dec 18th I was told that it had been suspended. I contacted customer support and was informed that my account had been suspended because I filed the dispute with my credit card company, which I have every legal right to do, instead of allowing them to handle my refund their way. The support manager stated to me that this is the way they handle customers that file credit card disputes against them because it puts a bad mark on the company. I feel like I was wrongly retaliated against for taking the legal steps granted to me and I would like my account reinstated.

Date of transaction - 2/7/2022 (attached is a copy of invoice no. *** for the *** Bicycle Release "Full Suspension Mountain Bike", my bid no. is ***). I've been a customer of Fast Track/*** for at least 7 years and purchased many many items. I purchased this bike from the Fast Track site at ***. I bid on this item based on their add as shown in the attachment Bike2.jpg. They listed it as *** Bicycle Release "Full Suspension Mountain Bike" valued at $2500+ which is on *** at this price. It was "open box" which means I had to accept any possible damage to the bike which I was willing to do if I received the right bike as advertised. However the bike I received is not even close to what they advertised. The bike I received is a *** which sells on *** for $775 (copy of this bike is also attached). They misrepresented what they were selling and I want to return it for full credit back to my credit card. I've left two messages with the office in Cincinnati and they are not returning my phone call. I've contacted them via email and I'm getting the run around. They have what they call a one time courtesy credit and they issued me one last summer due to the same type of misrepresentation of an item and now won't talk to me about this problem. The one time credit is just a ploy they use so they don't have to address the inefficiency of their workers. They cannot misrepresent an item, which I consider FRAUD, and then refuse to even discuss the problem. I want to return this bike and get my $607.34 back. They can then relist the bike as they should have in the first place as a ***. You can see from the pictures I've sent that there is a tremendous difference between the two bike. This company is not customer friendly. Please help me with this problem

After recently getting burned again on a high value item ($643.90 after bidfta fees) for a big screen TV that turned out to be damaged with a cracked screen and missing parts, I am through with this company and complete lack of customer service or empathy for their customers. I would like to share my purchase experiences with BIDFTA / FastTrack: Item *** Smart TV Cond: Preview for Condition. Amt Paid to BIDFTA: $643.90 Problem: Screen Cracked, TV unusable, also had no remote. Location: Columbus OH BIDFTA response: When I inspected unit at the site, was told that "Preview for Condition" means the same thing as OPEN BOX and they could not offer a refund or cancel the purchase. I had come prepared to inspect the TV. I came with a power cord and TV antenna. Was told by the attendant that it did not matter, because "Preview for Condition" means the same as open box. Comments: It was obvious that the screen was cracked and that BIDFTA should have posted the code as "OPEN BOX" . They know that nobody is going to drive to the facility in advance, inspect the item, then go home and place their bid. This is sneaky pool and obviously a part of their business model. I just paid $643.00 for a TV I have to throw in the garbage that cost after the 18% premium the same amount as the brand new set sells for today at ***. Too bad for me, they say. Sorry, open box.*** Power Source Storage Tote Cond: Open Box Problem: Missing Lid Comments: I felt comfortable buying this Rubbermaid type" storage tote, because they had an actual picture of the actual item on the BIDFTA floor WITH the lid. When we arrived to pick up item, there was no lid. Their response was "sorry, it said open box". Another item to the garbage can. Item *** Xvive U2 Wireless Guitar System Condition: Appears New Problem: Plugged in unit and was inoperative. BIDFTA no refund because I left store. Out of space :(

Bidfta sells returned merchandise via online auction. They list things according to their categories, some of which are: brand new, appears new, open box (not the standard definition--their own, which often involves items that are damaged or missing parts), incomplete, damaged. The item I bid on was listed as Brand New. However, the listing was: "*** 4-inch Dual Layer Gel Memory Foam Mattress Topper Enhanced Support, Queen". I bid on this item because it claimed the mattress topper was QUEEN. The mattress topper is TWIN. Their policy is to allow you to "preview" an item, HOWEVER, when I have done so (and had to open a box to do so) they were not happy about it. So, in this case, since THEY said it was QUEEN, I had to assume it was. It wasn't until I returned home and opened the box that I discovered the topper was NOT AS ADVERTISED. This company has a habit of refusing to refund. They say they will allow each customer ONE "courtesy refund" (which I've already used). This is highly unacceptable, as they continue to misrepresent things in their listings, and many buyers do not discover the serious damage to the items until they bring them home. For instance, the Consumer Reports definition of "open box" is one that most retailers adhere to, meaning the original box has been opened, but the contents have been inspected and the item has been found to have ALL parts and to work perfectly. Bidfta (Fast Track It), has its own definition, and that includes items that can be badly damaged, missing parts, etc. In my case (this time), I purchased an item that was Brand New (I only bid on Brand New or Appears New at this point, since Bidfta has ripped me off several times with "Open Box" items). This company needs to be under investigation for their policies and their continued attempt to sell items that are not as described (which is fraud). I am perfectly willing to return the item for a FULL refund.

Date of Purchase: 12/7 Item Title: Top Control Smart wi-fi Enabled Dishwasher with QuadWash THIS IS THE SOME PRIOR COMMUNICATION! DEC 23 Seven days ago I sent you a note that I had not heard anything from you regarding the missing dishwasher. You responded that you would get back to me in one business day. Well, it has been over three weeks since we went to pick it up and it was not there. At this point, I just want a refund that you can credit to my account. I see that you have an auction in Walton tonight and I will try to win another one. I think I have been more than patient on this. If you look at my account, I have spent lots of money with your company. Let me know. Again, at this point, I just want a credit to my account. Thank you so much. We will get back to you as soon as possible! We process tickets in the order they are received, you should be notified with a response or resolution by the next business day. Best Regards, FTI Support JAN 10 Again, I am not your regular customer that bids from time to time. 1) I purchased two dishwashers. One was there and the other was not. I was told that within two business days if not found a refund would be issued. 2) I went back 4 days later and they apologized and they were going to look for it. AFTER a few more days I reached out to you. And your response was to give you two business days. 3) After a week I reached out again to you and after a few days, I was told that you had found it. All this was over a period of 4 weeks. 4) Went to pick it up to find the condition to be beat up to hell. I haven't picked it because that's not what I paid for. I do understand your open box policy but this is not about that. So If you can't see that first of all your policy is two days to find it (we are talking about a dishwasher not a small package). So your policy can be changed when it is to your advantage. I will not spend another penny until you all take care of me. Feb 7, 2022, I am sorry however NO REFUND

Purchases on 1/3/2022 from a specific location. We drive 10hrs round trip to buy from this location as it is the closest to our locations. We know some of the items we buy may need additional parts and are sometimes incomplete. We purchased this gaming computer listed as open box, as we know the rules behind open box items. Upon getting item home and taking out of box we are stunned to find just a case without the internals like hard drives, CPU, fans, graphics card, just an empty case. A sticker on the side of case that tells what was supposed to be inside the case. No pictures were taken of the sticker which clearly states it was a complete computer. The item was listed as open box not as incomplete or damaged. They sold a similar computer on 1/12/2022 in an auction which they clearly listed the components, so I know it isn't lack of knowledge. This was a deception on their part not actually stating the case didn't have anything in it and not taking a photo so online buyers can see that for themselves. I contacted corporate office to which I was eventually told to take the item back to the location and talk to the warehouse manager. I took the item back to the location and was told to contact corporate office. I am getting the run around, and being told the same things over and over again. Have already heard the whole should have checked item before leaving, but to that I say only open limited hours and purchasing 30-40 items at a time sometimes. I spend several hours sometimes looking for items then checking out and loading. This doesn't include when I can't find my items and neither can they, helping me search then eventually issue a refund because they couldn't find the items. I have had around a dozen items they can't find after I purchase and refunded. They say given one free no fault refund which I already got for bidding on items not at this location. This item should have been listed as game case not system and incomplete or damaged not open box.

Fast Track It is an organization that has, at best, contradictory and misleading guidelines and disclaimers. They then hide behind the disclaimer that best suits their needs. The sheer number of complaints online through the Complaintsboard.com and other sites means that they are aware of this concern, but they choose not to do anything about it. Fast Track It has refused to address my questions, only copying/pasting the same disclaimer over and over in response to my legitimate questions and concerns. In the meantime, they've made no effort to improve their site or their practices based on the my concerns and those of other people. Candidly, employees admit (including management) that their website language is confusing at best. The bank through which I filed a complaint agreed they were shady. In my particular instance (and I'm happy to provide whatever additional details Complaintsboard.com would like), I relied on a description of a rug that, when won in auction, turned out to be a completely different rug. The language on the Fast Track It site had indicated that their could be defects or issues with certain items, but nowhere did it say that the item being bid on may not even be the same item that is received. The rug I received was not the same size as what was described, material/quality, or pattern. The information they needed to describe the rug accurately was right next to a Fast Track It sticker bar code, indicating that all they had to do was to read the tag on the bottom. It was all clear and accessible; they chose not to do so, yet they have language on the site stating that descriptions can be relied upon. In addition, they stated the MSRP for the rug was $400+. The rug I received probably has a value of closer to $75-100. Any reasonable person would be confused by the website language. Again, no attempts have been made to rectify the situation despite an acknowledgement by Fast Track It employees that even they are dismayed by the incorrect descriptions. I am happy to provide specific examples of where their website is deficient but have chosen not to for the sake of brevity.

My name is [redacted] and on Sunday July 16th I bid on an item described as 'Appears New' on the Fast Track It Auction website. I won the item from Fast Track It Auctions and was instructed to pick it up at the Phillipi Rd. Columbus, OH location by the weekend. My husband and son went to collect the item, which was large and required a forklift to load into our truck. The box was sealed, preventing any inspection at the site. After some delay due to an injury, we unpacked the item and discovered it was missing essential parts such as legs, arms, pedals, screws, bolts, a monitor, and its bracket. The auction listing had shown a complete item, but we only received the base. I attempted to contact the facility and emailed support, receiving a response from Nedyn who directed me to the franchise owner. Despite multiple attempts, I received no reply from the owner. The product cost $333.30 and was not as described, lacking major components. I believe the auction listing was fraudulent and misleading. I have repeatedly requested a complete item or a refund, but the lack of response from Fast Track It Auctions is unacceptable. The item could not have been inspected as claimed, and it seems parts were either removed or never included. I am seeking a refund due to the misleading and fraudulent description of the item, and the company's failure to address the issue.