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I emailed Fertibella customer service to cancel my future shipments on March 20, 2013. However they had already shipped months 3 and 4. I did not receive a confirmation via email that they cancelled all future shipments. I have attempted to contact them via all the toll free numbers listed on the website, and all of them have a strange busy tone. I am not able to speak to a customer service representative because all the numbers [protected] and 1-800-6TTCKIT have a busy tone, all day. I emailed them again yesterday and still no response.
This company needs to be investigated, I have reported the issue to my bank and I will be taking further action if they do not acknowledge my emails of if I do not get to speak to a customer service rep.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, Kanya. This is a very odd report. We take hundreds of calls daily and have no reports of any telephone difficulties. Our sales line is the same as our customer service line. When you call, there is an automated voice routing system, so you have to listen and follow the prompts to reach a human being. We received an email from you on 3/20 and sent an email back to let you know we cancelled your account. On 4/8, we received another email from you that said you were unable to access the phone. Again, we emailed to let you know your account had been cancelled. On 4/9, I see there is an email from you asking for a refund. Once you mail the unused samples with a Return Merchandise Authorization code back to us, we can process your refund. The address for returns is on the invoice that arrived with your package. I apologize if there was some confusion. Please let me know if there is anything further I can do to help.
I just order my ttc kit and found out it was later cancelled i dont understand why.. my name is monica anderson
just like lollabunny 1107 I tried 3 different cards and they kept cancelling my order, they told me over the phone that they could process my card successfully over the phone but instead of waving the fee of the product they would wave the fee of the shipping and handling which = a difference in 30 dollars in their favor. they told me it was my card and to try a different one, three cards later I still don't have it ordered. TOTAL SCAM!