First American Home Warranty / First American Home Buyers Protection
Reviews and Complaints

In August 2009, I called First American Home Warranty regarding my air conditioner, which had gone out. That is when this nightmare began.

Every time you call First American Home Warranty, you are on hold for awhile and you listen to how First American "screens their vendors", selects only the vendors that meet their "Strict" requirements, how the "vendors are put on probation", and how First Am "calls the homeowner to ensure that the homeowner is satisfied with the vendor they send". Unfortunately for me, I actually believed all this. But nothing could be further from the truth.

First American sent a company named "Authorized Service Center" to my home. "Authorized Service Center" said the air conditioner needed replacing and told me that First American would authorize around $800 toward the cost. I needed a new Central heat/air, so since I knew FirstAm only did business with vendors who were "screened, on probation and approved by homeowners", I paid "Authorized Service Center" over $5, 000 to replace my central air/heat. The new a/c stopped working after a week or so. We called “Authorized Service Center”, they came out to fix it, it would work for an hour or two, go out again, we'd call again, etc., for a total of 6 times they came out to my home. "Authorized Service Center" let us swelter for an entire weekend and several days and evenings and were not at all concerned that I had paid them $5200 and had no a/c. I simply had to wait my turn. During all this, I also placed several calls to First American appealing to them for their help with this but each time, I was told there was nothing they would do. They did not care that their "approved" vendor was giving me a royal rip off. It was finally fixed in the 3rd week of September.

Unfortunately, the nightmare has reoccurred. Now that it's getting cold in Texas, I turn on my supposedly brand new heater, and we have no heat. I call FirstAm and they want to send this "Authorized Service Center" out AGAIN! And they want me to pay another $60 to the company that could care less that I had no a/c after they received $5000+ of my hard-earned money and had to come out 6 times to finally get the a/c working. To the company that should have installed it correctly back in August/September.

It goes without saying...I do not want to do business with "Authorized Service Center". I am not now nor have I ever been satisfied with anything they have done. In August, when I asked to speak to the owner, I was told he was not there on more than one occasion. I cannot understand why First American is doing business with a company like this. I am filing separate complaints on "Authorized Service Center". Is it that hard to get vendors for home warranty?

I told First American Home Warranty that I do not want "Authorized Service Center" to come back out to my home. First Am Home Warranty tells me that since I have not "filed a formal complaint" against that company, that is who they are sending. I guess many many phone calls to them informing them of the fact that I have paid $5200 for no air conditioning and asking for their help with their vendor does not count as a formal complaint? (Each time I called I had to suffer through that recording that says how much they CARE about their customers.) So I asked to speak to a supervisor and I spoke to Kathy Cotton in Van Nuys, California. I explained the situation and told her I have complained about this "company" numerous times back in August and September and asked her "What does it take to "file a formal complaint" against a company you have already complained about numerous times? I was not informed by anyone at FirstAm to do that or that I even could do that. She said that she would send another company and that I would need to pay $60 for the service call. This is what I object to. I do not feel I should have to pay for something that should have been done correctly back in August by a vendor sent to my home by First American.

So now I take it to the corporate level. I just finished speaking with someone named Nahun in Dan Langston's office. A more cold and unfeeling and unbudging person I have never spoken with. He was even worse than the others. An expert on telling you how wrong you are. Very adept at not feeling any of your pain. Good job Nahun! You're just another in a long line of First Am's that don't give a flying leap about your customers.

Does it surprise anyone that Dan Langston does not call? Even if he did, he's probably just as unsympathetic.

FirstAm, their "vendor screening/probation program" is bunk and at least one of their vendors is unscrupulous. Is American Home Shield any better? I see now that First American has loads of consumer complaints about it. How do companies like this stay in business? I will be contacting the local news stations about this as well.

As far as this awful company "Authorized Service Center", a street address for them cannot be located, but I believe they are in Garland. I live in Fort Worth. It would seem that if FirstAm had this huge network of vendors, a company a little closer could be found!

I am sooooo done with FirstAm. Everyone in the org is cold and unfeeling -- not one ounce of human compassion anywhere in the company. I would hate to work at a company whose corporate culture is to be cold and unfeeling towards their customers and tells their customers if you don't like it, cancel your contract. Which is what I have done. Pitiful. Just pitiful.

First American claims to use only licensed contractors, but only check to see if they have a license with the State of Ohio. They do not check and do not care if the contractors have the necessary LOCAL licenses. FAHBP has been notified of this and continues to use unlicensed contractors. If you have a claim, be sure to ask the contractor if they have any needed LOCAL licenses.

Had problem with a leaky faucet and hot water shut off valve. One plumber that insurance company sent couldn't remove the faucet and wanted to charge extra $90 to cut it off. Second plumber they sent said he can remove the faucet but can't do the work unless the shut off valve is change first - he cannot shut off the water by shutting off the main line, imagine that. Note, both plumbers had very heavy eastern European accent and was very hard to understand them.

Call the insurance company to work out the issue with the plumbers was completely useless. The agents haven't the slightest idea about what is going on, they just keep spouting that "our licensed plumbers said this and that". Kept getting facts mixed up. I talked to 3 of them and they all sounded like robots.

So, I did the work myself - was able to remove the old faucet (had no rust or corrosion) and put a new one in, and changed the shut off valve. Everything that the plumbers said they couldn't do unless I pay them more money.

What a scam.
I am

I, like many others, am experiencing difficulty in reaching a resolution on a claim. The warranty is specific, yet the company claims that there is no coverage for the problem.

If you are experiencing problems with this company, I would like to hear from you, together with the facts.

Please email [protected]@gmail.com.

I may need to seek legal counsel, and armed with a full picture of other unresolved claims, we all may obtain satisfaction.

Thank you

First American Home Buyers Protection Corporation is the worst company I have ever dealt with. I spent $75.00 for them to send someone to fix my dishwasher and it was not fixed after 2 attempts. They said they simply could not fix the problem or do anything about it. They are terrible. They will go out of business soon so I wouldn't buy a warrranty from them.

L.Stewart, Mississippi

Our InSinkErator Instant Hot Water Dispenser is stuck in the open position. The plumbers who First American sent claim that this was due to excessive force. At no time did we ever use anything other than our fingers to operate the valve lever. Furthermore, this is an endemic failure for this device. Many other people have had the exact same failure which makes it clear that this is due to normal wear and tear. Additionally, when the plumbers, left they indicated that there is something wrong internally and that they need to change the entire faucet. Indeed, this is the case. However, this begs the question why they would change their mind a day later? I feel this is a clear case of collusion between the plumbers and First American. In fact, the California Insurance Commission knows that they are colluding, but they can't do anything about it since there is no proof.

First American Home Buyers Protection is nothing but a scam

On 7/10/09, 11 days after my home warranty contract began our downstairs central a/c was not cooling. I called First American at 7am. I got a call from the company that was coming out to fix the unit. They couldn't be there for 3 days. I called First Am. back and complained about the time wait. I was told that they would look for another company that could come out sooner. I never heard back from them on that subject. On 7/13/09 Elite A/C came out. He moved the board that we had had blocking dog entrance to our unit for the past 12 years. The bottom condenser coils were corroded and he blamed that on our dogs urinating on the coils. He said the unit would have to be replaced and he left. I call First Am. later that same day and explained that we didn't have a male dog and even if we did the board denied the dogs access to the unit itself and the corroded coils were directly behind the board and that it had to be weather, leaves, acid, ant and/or critter activity. I was told that I had to get my own second opinion that would void what Elite A/C had concluded about why the unit was not cooling. I called another a/c company and they sent out a technician on 7/14/09. He told me that the corroded coils would not effect the unit's cooling capacity. He took the unit apart and replaced the compressor run capacitor. He started right up and was cooling the home. He also concluded that the unit's fan motor needed to be replaced because it was pulling high amps. I paid him $188. for his services. He told me to shut the unit down until my warranty company replaced the fan motor because if the fan motor failed while the unit was running it would freeze up the unit compressor. I did as I was told and faxed his bill and his explanation to First American after calling them and telling them that the corroded coils had nothing to do with why the unit was not cooling. I called them on 7/16/09 after hearing nothing more from them. They agreed to send out a second technician to fix the fan motor. He arrived that afternoon and agreed that the unit needed a fan motor in order to operate and cool the home. He told First American that the unit would last another 1-2 years with a new fan motor and that the coils had nothing to do with the unit's cooling capacity. First American denied the claim based on the corroded coils, which they said was a pre-existing condition. I argued with them that the coils had nothing to do with the unit's cooling capacity. They didn't care. The corroded coils were there when the contract was purchased and they refused to replace the fan motor based on the corroded coils condition. I canceled my contract with them IMMEDIATELY the following morning and am also requesting my original $49.95 returned due to them not honoring our warranty contract by replacing my a/c fan motor.

The A/C in our home in Phoenix AZ went out on Saturday 6/5/09, we called, got a claim # and the name of 1 technician, Larry...finally reached him Monday afternoon. He came by 2 hours late on Tuesday afternoon and after 5 minutes informed us we would need a new compressor which he couldn't order until First American approved the claim. He also informed us that there would be misc charges totalling apprx. $250.00 over the $55.00 service charge once our AC was repaired. We are now on day 6 with no AC and temperatures hovering around 100 degrees. We have 4 kids ranging from 18 months to 7 years, 4 dogs and 5 cats and the average temperature in our home has been 90 or so degrees. First American keeps changing their info depending on whom we talk to and there never seems to be a supervisor on duty. They assure us the part has been shipped (SHIPPED from WHERE - this is the AC capital of the world, surely they could have found a part here but that would have taken authorization from a SUPERVISOR). Larry will not return our calls and when I spoke to him last on Tuesday, he refused to schedule my appt. for repair until he actually had the part in his hand, even though he is scheduled out 3-4 days. So it looks like I am heading into another weekend without relief. First American will be receiving the medical bills when we are hospitalized for heat exhaustion. My contract is up for renewal this month - don't count on it!

First American (I.T.) department is under investigation due to a Class Action Lawsuit filed against them. The I.T. division inside First American has made a huge mistake in assuming that everyone who works in I.T. is exempt from overtime. To go even further the management thought they were being sneaky and gave everyone the same title (Analyst) in their job title so they coud work every employee unlimited hours. They are in trouble now as the investigation has turned up that all employees do different jobs and fraud is fraud. Do I hear the sound of cold hard cash? This would net me about 1500 hours of overtime. No wonder H.R. pulled me into a private meeting and asked me to list every single thing I do for an entire day, week and month. I hope First American is found guilty; putting someone on call for 14 days straight and answering a cell phone every hour at night only suceeds in make me one a zombie after three days. I hope they pay through the nose.

Called for service on a 17 year old dishwasher which did run but did not wash. In essence I had to rewash everything. It was a water guzzler to begin with. After the technician left I called them and advised them that I wanted to opt for the Cash Out (as stated in contract) instead of having it repaired. I was told that would not be a problem. This was on 5/25/09 that the call was put in - today I called them back since no one has bothered to contact me and was told that I would not be getting anything because the machine runs. I guess First American is not into WATER CONSERVATION - only THEIR CONSERVATION. So basically I paid a technician $55 for nothing. A complaint has been filed with the BBB.

On May 31 of 2008 we closed on our first home, which was provided with a home warranty from First American Home Buyers Protection Corp. Our first negative experience came a month into the warranty when FAHBPC sent us a bill for for $100 for service from March (before we owned or even put an offer on the home). It took 4 separate phone calls to FAHBPC @ about a 30 minute Hold EACH TIME! to deal with it. My first 2 half hour wait calls ended up with me speaking to someone for about 3 minutes who hung up on me! My 3rd call had me talking to someone that transferred me to another hold that I gave up on after 10 minutes. On the 4th call I got a lady who listened and said "no problem, we will just write it off". No more bill. Well after about 10 more months we finally needed (our first) service, on our pool - which was specifically included in the Warranty bought for this home. They sent a service tech. who came into my back yard, disconnected every part of the pump, disassembled the pump into about 20 pieces, and after about 10 minutes of being there stood up and said "we don't have the parts". He asked for his service fee, when I gave it to him... He left - with my pump in pieces and now my pool leaking from the disconnected parts. After a few days we called and were told that they had to order a part and would be back in about 2 to 3 weeks. I stated that that was unacceptable, we are in Memphis where you can Fed EX anything in the world here in 2 days! We even offered to pay for the priority shipping, also waiting 2 - 3 weeks of no pump or filtering of pool water will RUIN the POOL (we consulted 3 other companies)! Well it turns out that the 2 weeks for shipping a part is coincidentally just after our policy expires! Both the service tech. and FAHBPC basically said that it would still be 2 - 3 weeks and they would do nothing to service the pool in the meantime. We told them to Forget it and bought a new pump ourselves. THEN! it gets better. Turns out that the $100 bill that was never ours, that was "written off" is showing up as past 60 days late write off on our credit report which has lowered our near perfect credit score. Our year warranty with FAHBPC cost us countless cell minutes, wasted time, destroying our pool pump, flooding our back yard, lowering our credit score, and extreme frustration. Afterwards they asked me to pay my bill to renew the policy... No way in Hell!

I was offered a position at the Lansing branch of First American Payment Systems. After working for two almost 3 weeks I was let go. During the duration of my work which consisted of making "cold" calls to businesses across the country, I was "promoted" to another job. Which entailed me to call local businesses and try to set up meetings with my bosses. I also in the time of working here and listening to them complain how people never give this job a chance, got a friend a job. After being there two days and having absolutely NO work, we returned a 3rd day and were told we were BOTH being let go for NO REASON AT ALL. I was told that I would be receiving a check for my 2 weeks work and that they would call me Friday if not Monday. I did not receive calls on either day. I called Monday and Tuesday then drove 1 hour to Lansing from my home in an attempt to collect my check. I called when I was 1/2 hour away, I was told by the "secretary" that she would put me through to my boss. After being on hold for about a minute she hung up. I called back immediately and another (lower) manager answered and I told him I was on my way to pick up my check, then told me that he would have to talk to another manager about where my check was and he would call me back. He never did. I called back and got the "secretary" again and she told me that they did NOT have a check for me in a very snotty tone of voice and hung up. I proceeded to call my boss on his cell phone and after several failed attempts to reach him he left a message on my phone saying "I'm sorry to tell you that we are going bankrupt and are not going to be able to pay you. We're not even getting paid. But if you call me back I'll explain the details and try to help you out personally." He had left the message ONE minute prior. He didn't answer again for another hour. After giving me the run around he told me that he couldn't do anything because David Carter was in a different city. I drove by and pulled in the parking lot to see David Carter look at me get in a van and leave. I am taking full action of the law. This kind of thing is ILLEGAL.

I 100% agree with all the negative complaints. I am going through a very similar experience. My fridge has been broken for the last 3 months. I am on my 3rd repair company, going on the 4th. And still first american refuses to replace. Do not due business with the company! I will write more later with more as to the eventual outcome.

First of all the sales representative lied and told me that I could use any contractor that I wanted if i needed service because as a Realtor, I know how unethical contractors can be with shady deals and kickbacks. This was supposedly recorded on tape and I told her that I would not enter the agreement if I could not choose an independent contractor when needed service, she guaranteed it. Well when requested service, obviously this was a lie.

My water heater went out and the contractor that the home warranty uses,
told me that I had to install a recirculating pump in order to install a new water heater, which was not true because you dont have to have this pump. You can install it if you wantyour water to get to certain areas of the home faster BUT IT ISNT MANDATORY.

I requested another contractor and after being without water for several days, they finally allowed a second contractor.

This contractor came out for a second opinion and constantly asked me what did the first contractor say. If this was suppose to be an independent evaluation then why did he need this information. He then called in the evaluation and added things that COULD BE DONE BUT DID NOT HAVE TO BE DONE, in my opinion to make money. He then refused to give me the estimate in writing as did the first contractor.

I called in for the sewage problem again and after giving me a voice mail, and calling back two additional times, they finally decided that this WAS AN EMERGENCY, SEWAGE COMING FROM MY BATHTUB ! and authorized
the same contractor to come out, who is totally angry at me because I exposed him .

A TOTAL NIGHTMARE, I have filed a complaint with the department of insurance ...anyone that wants to file go to www.insurance.ca.gov

you can get a claim form on line
also call California Consumer affairs
[protected]

contact the better business bureau, there are diffent phone numbers for different areas, so go to their website

file a small claims court law suit, get information at
www.lasuperiorcourt.org

I hope this helps! GOOD lUCK

Here's the fax I sent to these American Home Warranty jerks at 3:50 ET this afternoon, at the toll-free fax number for their Pasadena sales office (the only fax number that appears in any of their literature):

To whom it may concern:

I write in reference to Claim/Work Order # 6--------, which I filed with First American Home Buyers Protection on Saturday evening, 28th March, at approximately 7 p.m. ET. I had discovered that my 53-gallon hot-water heater was no longer functioning, and that I was unable to re-light its pilot. I was informed that I wouldn’t hear from your company’s contracted tradesman until “Close of Business” on Monday, the 30th.

I subsequently placed a call Sunday afternoon (29th March) to your contracted tradesman, a “Moore’s Plumbing & Heating, ” at [protected], in hope of expediting a call back from your contractor. None was forthcoming.

When I hadn’t heard anything from your contractor by mid-afternoon of Monday, 30th March, I again called First American Home Buyers. The young man who took my call said the callback from Moore’s Plumbing & Heating would be coming “in a few minutes” (his words). I asked that they please contact me on my mobile phone, so that I’d have no chance of missing their call.

Moore’s Plumbing & Heating called me back, on my house’s land line, at 7:10 p.m. that day. The caller promised that a repairman named “Charles” would be out to the house, between 1 p.m. and 4 p.m. on Tuesday, 31st March (the following day), to work on our hot-water heater. My wife agreed to take the afternoon off from work in order to be home in time to let the repairman in.

The repairman couldn’t re-light the pilot, either, and told my wife that the problem was either a bad thermocouple or a fouled gas thermostat regulator. He ordered the needed parts, to be delivered by overnight freight, and instructed us to call Moore’s again when they arrived on Wednesday so as to be placed on their Job board again. I made this call at approximately 1:20 Wednesday afternoon after receiving our overnighted replacement parts. I left a Voicemail message at the same “609” number, on the same Voicemail box with the same man’s voice in its greeting, indicating that I wanted to be placed back on the Moore’s Job board. I asked for a return call, and left my mobile number and my home’s land line number.

When I received no call back from Moore’s Plumbing, AGAIN, I called American Home Buyers, AGAIN, on Thursday, 2nd April. This time I spoke with a “Linda, ” who placed me on “hold” and called Moore’s. When she got back on the line with me, Linda said that the man at Moore’s had “been eating lunch” when I called his company the previous day, and hadn’t gotten the call. I was assured that my repairs were “back on” the Moore’s Plumbing “Job board” (a term I gleaned from my conversation with Linda, and am now using in this correspondence with American Home Buyers). I was also told to expect a repair tech between “one p.m. and four p.m.” on Friday, 3rd April.

This has constituted an unconscionable and inexcusable delay in rendering a service that I was assured, upon reviewing your marketing literature in detail and forking over my $510 in Premium, would be simple and timely. As I told “Linda, ” the only reason American Home Buyers hasn’t been contacted by my proxy demanding the immediate refund of my premium is, this dragged-out headache didn’t transpire in December, or January, or February (when outside temperatures in this area of the mid-Atlantic region hover around the 20-degree mark!). However, we are STILL without hot water for dishwashing . . . STILL without hot water for laundry . . . and we are STILL taking cold showers to go to work in the morning . . . FOR NIGH ON A FULL WEEK.

Friday the 3rd is TODAY. And today’s “1:00-400 p.m. ET” arrival window expires in ten (10) minutes.

I’d recommend you have a plumbing/heating repair truck in front of my house immediately. (“Immediately, ” in this situation, means “now.”)

I’d also be interested in hearing just exactly what type of a sucker or a ### you take me for.

. . . . And I signed it. I didn't hear a damn thing. So I called AHBP again(!), and was told that the repairman is "running an hour late . . . . " An hour late?! At 5:40 p.m. on a Friday, he's running "an hour late?!" For what? Happy hour?

I purchased the expanded coverage. After taking possesion of the house, the register was gone from the gas stove. Flames were shooting a foot and half out of the burners. The company stated that they did not cover that kind of damage. The oven was not working properly. Apparently the previous owners had damaged it between inspection and our taking possession. The coverage was denied again. The shower began to leak. The company said that the pipe had been twisted so hard that it was damaged and they refused to effect a repair. The dishwasher stopped cleaning the dishes and the bottom rack needed to be repaired. The technician came, and I saw that he was not going to do anything. He told me I needed to run the hot water. I pointed out that how we did the dishes had not changed and now the dishes are not getting clean-- sounds like the pump. I asked was he saying the heating element was broken? He responded that food gets into the pump. The company denied my claim-- big shock-- and claimed that I had not cleaned the dishwasher and that food particles had damaged the pump-- this inspite of the fact that no food particles were visible in the tub and the technician never did anything to discover any food particles-- he did not remove any filter screen nor did he take out the pump to inspect it... also no lower rack was forthcoming.
When I called to ask for reconsideration of the denial on the shower-- I was told that they did not cover malicious damage. When I called to ask for a different decision about the dishwasher I was told that all reports by the technician were final. At the time, I thought I was dealing with a shiftless plumber-- I had no idea I was dealing with Moses coming down from Mt Sinai with the ten commandments. They are tits on a bull useless.

This is the WORST company I have ever dealt with and encourage anyone reading this to immediately cancel any business connection!

In October, 2008 I purchased a home with a First American Home Buyers Protection Corporation warranty as part of the deal. I quickly found out they do not cover MOST problems encountered in an existing home. It was also was a surprise to find out their operators are only authorized to DENY claims.
I have now been waiting three weeks to get a water leak, caused by a bad pipe inside a wall, fixed after it was initially approved. The leak continues to cause peripheral damage - WHICH IS NOT COVERED! - but I have no choice if I want the plumbing repair paid for and fixed. I have already paid a $60 fee to have plumber come to investigate and do not wish to waste that money.
I have contacted their '800' number (waiting over 2.5 hours on one call and an average of 1.5 hours on all the others!), and been lied to twice with "opeators" claiming they contacted the plumber when in fact, they had NOT.
It is obvious to me that a home warranty from this company is WORTHLESS!

I am a Realtor whose client is also my sister. She has a home warranty with First American Home Protection and has renewed for the last couple of years since she moved into her condo. Saturday, December 27th, my sister called the warranty company because she woke with no hot water. They told her someone would be out the following day. The following day the plumbing company called and said that they don't do service calls on Sunday's that she would have to wait until Monday afternoon. She called the warranty company back and explained that she could not take the following afternoon off as she works for a doctor's office and she has to schedule her time 2 weeks in advance. They suggested that she heat some water on the stove.

After her calling and advising me what they said I then placed a call to the warranty company. They told me that this was not an emergency situation and that she would have to wait. My husband and I then left an event we were attending so that my husband could go see what was wrong with her hot water heater. In a nutshell, my husband replaced both heating elements and both thermostats.

I contacted the area manager, Terry Armstrong and he apologized and said that he would see what he could do to reimburse my sister for the parts for the hot water heater. I gave him her info and he never contacted her.

New Years Eve she called to tell me that water was running and the Pop Off Valve was allowing water to escape from the hot water heater. My husband told her where to turn off the water and she then called the warranty company again. Once again, she was told that she would have to wait until the following Saturday, January 3rd. I again contacted Terry and he contacted the sales support at the warranty company. He told me that they would be contacting both my sister and myself. They called at 5:30pm and told me and my sister that they had 2 hours and then after that we would be allowed to get our own plumber.

The next day on New Years Day, they denied that and stated that they couldn't find anyone else to take the call that they were all busy. I informed the claim representative that I know numerous plumbers and that in fact most were laying off because of the housing issues in our area. We still had to wait.

The plumber showed up and advised her that the thermostats were set too high (135 degrees) and that state law requires 120 degrees. He also told her that her water pressure was too high but he could install a pressure reducing valve for her for $379. We advised her that we would have to call the local water department to have them test the pressure on the city side of the meter and see if there had been any pressure increases in her area since this just started.

The plumber called the warranty company and the next thing we know he is telling us that the claim is being denied but he didn't know on what grounds. The grounds were 'misuse' of an appliance due to the water temperature being set too high and the water pressure being too high.

If the warranty company would have dispatched someone out immediately then the thermostat issue would never have been an issue. Also, there is not a state law that any of the plumbers are aware of and they all have told me that 140 degrees is typical.

My sister needs a new Pop Off Valve and I am waiting to hear from the water department to see if she does need a Pressure Reducing Valve. I guess the family will have to pitch in to pay for that too.

On Aug 25th, a repair serviceman appointed by First American looked at my heating unit and told me that he could not fix because it was still under warranty. I had to pay $55 just for this person to tell me he couldn't help me. Then I called First American. I was told that I should call the company covering the warranty to get it fixed. When asked if I have to pay another $55 to that company, I was told that I only pay $55 for each claim. Everything above that would be paid by First American. I sent my invoices on 09/05/08 to dicsover few days later they didn't have it. So I faxed these again, only to discover on 10/7/08 that they still haven't been processed. The CSA I spoke to (Carolina) said she had no idea why this wasn't processed. Today morning I received a call from them saying they will only pay for $165 from the total of $279.05. When I asked if they had a complaints department, the person I spoke with told me that they didn't have a complaints department and I could only talk to her. She would not let me speak and hung up on me.

I tried to register a complaint on their website but there is no link to do that. You can only register service calls.