First American Home Warranty / First American Home Buyers Protection’s earns a 2.2-star rating from 137 reviews, showing that the majority of homeowners are somewhat dissatisfied with warranty coverage and service.
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first american home warranty rip off
First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.
Both electricians said the riser (metal pipe) had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary.
First American Home Warranty says it is not normal wear and tear and denied the claim.
After two weeks of jerking us around they leave us holding the bag while they re-define the English language. Normal wear and tear? Why wouldn’t it be normal wear and tear? It’s a thin box of pot metal that’s been exposed to the elements for years. That box is certainly over twenty years old. What’s normal? Should it last a thirty years? Fifty? Perhaps a century?
va inspection not good enough??
On Aug 15th I bought a house. The seller Purchased this Home Warranty Protection for me for 399 dollars for the year. According to the contract for a 60 dollar service call they would send someone out to fix whatever was covered and that would be it.
Two weeks later my Gas hot water heater started leaking. I called the warranty company and they sent out a plumber that looked like he was high on something. He briefly looked at the heater and then left and called them on the phone. A half hour later he came back and told me that they would not cover the water heater as it appeared that it had rust and therefore was pre-existing (the contract says nothing about Pre-existing instead says items are covered from day one). The rep on the phone when I called said it would be covered, then they changed thier mind. The plumber they sent said his company could fix it but I would be better off using someone else as his company would cost about 2, 000 dollars to replace the water heater and bring it all up to code. Since there is no way someone who appeared to be impaired was going to work on my house I paid him his 60 dollar fee and sent him away. I called a reputable company here in Amarillo (Thank you Franks Plumbing you guys are awesome) and they came right out the next day even though it was a holiday weekend and fixed the whole thing from the ground through the roof and only charged me 1685 dollars. A full 300 less than the other company quoted.
Needless to say I called my realtor and complained about this (in my opinion SCAM) home warranty company and asked him to stop sending his buyers and sellers to them. He called this company and complained then they called me and said they would cover my claim. I told them I would send them a copy of my invoice from Franks Plumbing. Thier resopnse was "oh you already had it fixed?" I told them that of course I had it fixed as I wasnt going to live in a house with a sick baby and no hot water. So I faxed them the invoice, and a week later they asked for a copy of my home inspection. I faxed that in as well. It was a VA inspection that clearly stated that the house had been remodeled and there were "no deficiencies". Then this scam company proceeded to tell me that the inspection report was not "detailed enough". And denied the claim. I again called the realtor and complained. I also told the realtor that I was going to call the VA, the BBB and anyone else who would listen and tell them my story. After a couple weeks the warranty company sent me a check for 500 dollars as a "courtesy". The check should have been for over 1000 dollars as only about 600 dollars of the repair was not covered per the contract. Needless to say I now am going to see if there is any way to get a pro-rata refund back to the seller, and I am going to call the VA and see if I can get them in on it since this company seems to think that the VA doesnt know what they are doing although any veteran will tell you that they are very thorough and if there are any deficiencies they will note them on the inspection and insist that the seller fix them like they did with the last house I bought. Perhaps this is a way they can scam veterans? That is certainly how I feel. Needless to say this company hasnt heard the last of me. If I can keep a few people from being scammed by making some noise then that is what I am going to do. They may think they just saved some money by scamming this veteran, but this vet has a big mouth.
I am having similar problems, I have talked to several operators and two have been very courteous and the others flat out rude and refusing to help. It seems they have no one in my area to fix my septic system and they want me to call someone and pay them and let the warranty pay me back.. not today not ever, I have called 8 local contractors and when they find out its first american home buyers protection corporation they say that they cant help me. One guy told me I will do it but if they dont pay me I am coming to get the parts. I have a 2 year old and my wife is 8 months pregnant and we are rationing water to prevent a back up. this company is a scam and it needs to be shut down.
Dan Flynn Vidor Texas
I had trouble with the same company last year and was going to change when a rep from the company called and said that he apologizes and sometimes that happens, and that it would not happen again. Here I am again in nearly the same situation. I would like to personally warn EVERYONE against this group!
do not do business with this company!!!
Never do business with this company! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless heater installation manual online, and everything was done properly.
The service is terrible, it takes months to get resolution on claims, and they’ll just lie to you to keep from having to pay for repairs or (god forbid!) replacement. Meanwhile they’ve paid to have 5 contractors come and look at the problem, file reports, and still haven’t fixed the problem. If they sent a competent plumber the first time, perhaps they’d be willing to pay, but now I think they’re trying to cut their losses for their own bad management and incompetent contractors! I repeat, never do business with this company!
DO NOT DO BUSINESS WITH THEM! HOW CAN A COMPANY LIKE THEM GET AWAY WITH SCAMMING PEOPLE! !
We bought a house last year and we were referred a real estate agent, paid her the money top sign up. we had a clogged pipe and my husband removed the sink to see where the problem was, and it turned out it was the pipe inside the wall. We called, filed a claim and this abrasive, rude rep/wanna be manager who did not wanted to listen to our story told my husband he tempered with the pipe therefore they would not want to repair it and declined the claim.
3 weeks ago my heating system started making loud noises and I called my home warranty company (Nationwide home warranty) to have someone come out and fix the noise. Nationwide home warranty send out a technician who looked and decided to be replaced some parts. The technician called nationwide home warranty and discussing the issue with nationwide home warranty come in and said that they would need maintenance record for the heating system before approving the repairs. I just bought house 5 years ago after that I never done any repair, every month I changed filter my self, now, how do I provide them maintenance record. Now they denied the claim because there is no maintenance record. Now I don’t have enough money to fix my heating system, I’m leaving without heat. This Nationwide home warranty company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Please stay away from Nationwide home warranty company, find some other which is more reputable. I paid them $488.78 for nothings. This company rep off me.
watch out
I was working for this company for about a while, and all of the sudden they made a doping test and they told me I came out positive, which I was really sure I wasn't and then they just fired me, we worked for an outsourced part of the company for 3 dollars per hour, stressed out as ***, we use to access people's personal information without them even knowing, which is illegal in the USA, we went through Social Security numbers, addresses, and even their loan status... It was really stressing and to reach an incentive of as maximum 30 dollars we had to provide loan status for about 300 loans perfectly. So anyone who's loans are with EMC, Option One, Indymac Bank, and a bunch of others...you should better know what are they doing with your personal information and even credit reports...WATCH OUT... First American is First Fraud...! *** em'
The complaint has been investigated and resolved to the customer’s satisfaction.
extremely bad service/ ripoff
Very bad service and incompetence all over the place. They do an extremely poor job with follow up and documenting their service tickets. The reps sometimes don't make any notes about your calls! I am now on my second claim and see the same pattern repeated. The first time I was without A/C for 2 weeks in the middle of the summer during a heat wave, now I am waiting a week for refrigerator! I can only warn: don't sign up with this company. I will not extend my coverage.
Every time we call in a claim on this company the service is irreprehensible. We are now waiting on a hot water heater that was supposed to be in last week and oh guess what they sent it to the wrong address...yeah right. I have gotten where I do not believe a word they say. Every time you call them you are contradicted and told another story. I have never dealt with a home warranty company before but if this is any indication of how they operate then you can count me out in the the future. No hot water for over a week now.
I just had a stopped up sink that my a/c condensation line ran to. The condensation was overflowing over the sink. They made me two claims, 1 for the plumbing and 1 for the a/c. The a/c guy showed up first. and checked the freon, and stated my unit was never cleaned and needed to be replaced. He asked for his $60 and denied the claim. The plumber showed up and fix the condensation line for the a/c guy and repaired the plumbing and didn't even want his $60 check. I think the a/c guy sabatoged my unit by release the freon. It immediately started to feel hot that evening and by today its roasting. I have my own tech coming out to take a look at what might have happened. He even stated that some a/c guys do this old trick. I have already alerted First American and they are supposed to send another tech out. TO be Cont.
I totaly agree this company has the worse service!
I have been waiting for 3 weeks now to have my A/C to be replace and still no call from anybody from this company nor the contractor. Every time I have called for status, I stay on the phone for over an hour and still no answer to my problem!
not a warranty at all
This warranty company is plain and simple a scam. I have dutifully paid their premiums and when my furnace broke. Their answer was: it was improperly installed so they will not fix it as it was not covered as the contract stated. Their claim analyst even had the audacity to tell me which exact paragraph on the contract to look at to review. Let me tell you, no regular homeowner will go up their attic to see if their furnace is properly installed. That is exactly the reason why I purchased a home warranty! Because I do not know how my house was built! DO NOT BUY! THEY WILL JUST TAKE YOUR MONEY AND CAUSE YOU UNDUE STRESS.
I guess I'm not an average home owner, and that is something that your home appraiser should have caught. Depending upon how long ago it was that you purchased your house & if you indeed had it appraised you might still have legal grounds to have them repair it.
Failure to respond, credit fraudulent charge
This company is staffed by incompetent bozos. This story is the last straw: They incorrectly charged me twice for monthly premiums on the home warranty for at least 3 months that i'm aware of. I originally only noticed it on the current credit card bill and filed a dispute w/ my credit card company. When I received notification from my credit card company...
Read full review of First American Home Warranty / First American Home Buyers Protection and 1 commentno service!
I have been without A/C for two weeks. Temperatures have been upper 80's, this week 90's and will be 100's by tomorrow. Apparently, the part needed is not available and First American says they are trying to find the part. 2 weeks is unacceptable. Additionally, I am a renter my family's health is in jeopardy as the three of us have separate illnesses that require indoor climate control. We are all becoming sick because of the heat and dust entering our home and it is totally unbearable. My fish are even dying and I have to ice them down at least 2 times an evening.
I need help now. What can I do about all this inconvenience and the cost of medical treatment because of lack of concern?
Called about our doorbell not working in early July 2007. It is August 24th and the problem has not been resolved. Three visits have been scheduled. I have been here for all three. All three of these times I was contacted. The first time they showed up, but the tech. had no idea what he was doing and after 2 hours got frustrated because he could not find the transformer and said he could not completely figure out the problem- he suggested a wireless chime. I explained that I was paying for an insurance policy to fix my hardwire doorbell and that is what I expected (meanwhile a lost day of work).
I received a follow up call from 1st Home, I indicated the problem was not resolved and I expected to hear from them in a day or two. 2 weeks later I called 1st and said my problem still is not resolved. They dispatched the same person who refused to help fix the problem (another lost day of work). I requested someone else. Two weeks later the tech calls a different guy. I explain the problem, he says he needs to get authorization (I thought this would have been clarified when the appointment was made with R and R Electronics out of Orlando, FL- stay away from these folks). He calls back and says he can no longer come out to fix the problem (another lost day of work).
Now I am on the phone with 1st. By the way I have called several times and I average 50 minutes of hold time- each time. Not to mention the two times they disconnected me. They being the supervisors at 1st.
$300+ a year... what a waste. DO YOURSELF A FAVOR STAY AWAY FROM 1st American.
Happy to discuss this with anyone.
If anyone has had issues with First American Home Buyers; especially plumbing Home Buyers; please email me your story at FAHBwarrantycomplaints@yahoo.com.
poor service and coverage!
The service provided by this company both in repairs and customer service is horrible! There are endless exclusions that are not revealed until the scope of the repair is established. For example, they do not repair drywall or other "access" areas to pre-repair condition - rough finish only - and other exclusions are manifold. Any evidence of "secondary damage" disqualifies drywall for repair. The brochure disclosures are inadequate. Their phone service is inadequate. Their "adjusters" and repairmen are the same individuals. The plumber assigned to us was duplicitous (saying one thing to us and another to the company). I don't understand why reputable realtors would continue to front for this company or put their reputations on the line by promoting this unscrupulous company! What are their incentives? There is a very large number of dissatisfied customers (search First American Home Buyers Protection Corporation on epinions.com for example). This company and it's consumer and insurance practices needs review by an attorney familiar with consumer and insurance fraud!
HUGE Ripoff! I've tried to use my policy for two different issues and neither were covered. You don't find out until after you've paid the $60 call fee that the issue isn't going to be handled under the contract. Plumbing problem, not covered, A/C problem also not covered. Customer service is rude. Such a scam. How are they still in business? Will tell everyone who will listen what a waste of money this is.
I think this company is a huge fraud! I called in for an a/c noise. The tech came out on Friday and told us that the squirl cape was bent and needed a new one (this is what is on the invoice I signed). He said he would order the part and be back on Monday. I had not heard from anyone, so I decided to call. I was told that the claim had been denied. I asked why and they told me I had to call FAHBP. So I call and they start listing off all the things that the tech wrote on his invoice that was wrong with my a/c. I told them that my copy on had the one thing on it and that told me that was normal. He didn't have to tell me what all was wrong. So I called the company that they sent out back and they told me it was normal, that the tech sometimes remembered things later and would write them down when he did. And unfortunately this is not our first go round with them. I am cancelling my contract now and will tell everyone I know to never do business with this company.
chase bank
This is the worst company I have ever delt with, the ladies are rude and hang up on you if you ask them any questions, they are the meanest ladies, they must need a man bad/ they have gone over the hill and have contacted people that do not have any information on the account and gave them all of my problems to people that are not quailfied to deal with my problems
I believe this company is nothing but con artists that hire con artists. It's been 3 weeks with no ac. We have escalated to management the that have not called us back. We called their extension and left 7 messages just today. Sent us N email saying contractor would fix it no cost to us contactor wants 9k. Total bs and now they hung up on us
We have a stove that hasnt been working for four days... This company has assigned a contractor that will not come until Friday (a week after we filed the claim) and they refuse to call other contractors to see if somebody will come sooner...We have no way to cook...
poor service!
My heat pump (substitutes for a heater and an A/C) has been leaking water into the overflow pan for over a year. The overflow pipe then also leaks somewhere in the attic under the insulation, causing water to run down the inside of an outside wall and come out around a window. I have called First American about this at least 4 times, and they have sent technicians who have never fixed the problem. It is obvious that we need a new heat pump because the existing 15-year old one is rusted out, and we need the leak or break in the drain pipe fixed. I am certain that I have mold growing inside my walls after a year of this in Houston. My next move must be to sue for repairs, damages and whatever else we are entitled to get!
First American markets itself as a "Home Warranty" company. In fact ,when you place a service call to them the will send out a tech who can charge you what ever extra cost that he/she would like. The warranty does not really exist. For instance the tech attempted to charge me 150 dollars for a 40 dollar permit. When I called First American, they told me that after I paid the $55.oo dollar service fee ,the tech could charge any amount for "non-covered cost" In fact I was told that others had been charged 700.00 or more for the same service. Bottom line I have been without air conditioning for eight days with temps the past seven days reaching over 100 degrees. I have been told my a/c will not be replaced until Thurs or friday. A full 12 days after my call. On top of that. the initial charge after the 55.oo service fee was over 450.00 dollars in "non-covered amounts." Most of the additional fees were 110% markup. The company apparently encourages their subcontractor to offset their low bids by overcharging customers.
I had no problem getting my AC fixed but I didn't approach First American with the problem instead I took the problem to the contractor and got all the information I could get. Then I called First American and let them know right then and there that I didn't care about any problems that they may be having with the contractor. That those problems had nothing to do with me & I was told my AC unit could be fixed in a week & that I expected it to be done in a week. It might be a long shot but if you hadn't tried it you might give the contractor a call. After all if you're having problems chances are that he is too.
fraud and cheating!
I have had this policy for 2 weeks. Yesterday I had an emergency with my hot water heater. The technician was asked by the FirstAm representative if there was rust in the bottom of the hot water heater. The technician said and I quote "I see some rust but I do not see the tank leaking due to rust". The claim was denied due to this issue. In the contract it clearly states that rust IS NOT covered. However the technician did not say that the hot water heater was leaking due to rust. I do realize that a "Home Owners Warranty" is specific but I also know that being in the business, a company will do and say whatever it takes to not have to pay a claim. I just want First Am to know that this policy was purchase by the seller of the house and that I WILL NOT BE RENEWING THIS POLICY. once the contract is up. I think/know that you are interested in people paying the premiums and then First Am consistently denies claims. First American Home Buyers Protection Corporation legally steals and rips people off and falsely promise things that they have no intention of delivering, fixing, or covering under any of their warranties. My parents had this same home warranty company and every claim they made was "DENIED". They no longer use First American Home Buyers Protection Corporation as a home warranty. They found it much more economical to fix things themselves.
watch out for them!
On April 28, 2017, I requested a service for my kitchen oven range and dish washer for my house, now is May 28, 2017. It has been a month from the date I requested the service and I am still without a working oven, range, and dish washer. I call the service department almost everyday. The only reply I got was “we are waiting for the tech to contact us back, there’s nothing I can do for you. We will call you tomorrow”. Then I’ll never hear from the same person again. Call again the next day, same answer! I was not able to cook for the past month, and all I got was very poor customer service from the reps. the only time they care about you was to get your money, like I needed my water heater fix last time. They charged me over $300 dollars on the so call "fix to up to the city code" standard, and they didn't even put a stand for my new heater. (city require a 12 inches stand for all water heater). I could’ve just buy a brand new heater for 200 bucks and install it myself. Homeowners out there, if you are searching for home warranty, make sure First American is not on your list. They do NOT care about you besides getting your money. Watch out for them.
This company is the worst Home Warranty Company in the world. The Customer service is horrible, and no one seems to know anything about a claim. My water heater went out last month and it took them a WEEK to replace it. They do not replace it right away, i called and no one knew what was going on with it. They had no idea where it was coming from and they did not even know how to track it. I have had my Fridge worked on for over 4 months and when i signed up they said if you keep having the same problem with a product more than 3 time and can not be fixed we will replace it. It took me to finally say, enough is enough i want it replaced, they had agreed to it since finally the SEARS repairman said it had to be replaced, Sears come on Monday 11-08-10, and no one from First American called me to keep me up to date with what is going on so i have had to call them to find out and they have no idea, i just now got off the phone with them again 11-12-10 and have been on the phone with them for 1 hr and they said someone forgot to order it, and that they would order it today, so it will take an additional week to get it. The funny thing is that the same thing happened with the water heater someone had forgotten to order it and me and my 2 kids got sick because we had to boil water in order to take a bath. SO STAY AWAY AS FAR AS YOU CAN FROM THIS COMPANY THEY DO NOT CARE ABOUT THE CUSTOMER AT ALL. I BET THEY FORGET ABOUT CLAIMS ALL THE TIME LIKE THEY DO ME, BUT THEY SURE ARE NOT FORGETFUL TO GET THEIR MONEY EACH MONTH. THIS COMPANY SHOULD BE EMBARRASSED THE WAY THEY CONDUCT BUSINESS. I WILL BE FILING A CLAIM WITH BBB, AND AM ALSO CALLING A LAWYER AS WE SPEAK .
So in July my dishwasher broke. The very next day after I called to report it a technician was at my house. They explained the pump was broken. It would take a day to get the part in and the dishwasher should be repaired within a week. Didn't happen. I called every day, sometimes more than once. My rep never returned one call. I could tell you the rest of the story, but I know that First American has already wasted enough of your time. After eight long weeks, the dishwasher was finally fixed.
The reason I found this website it that tonight my microwave just broke and I have to call it in. I need to get this one resolved at least eight times quicker. In hindsight, I am glad it wasn't something I absolutely need like my refrigerator or hot water heater. I can wash the dishes by hand.
It is interesting to see that everyone else has had the same experiences with their poor customer service. I talked to everyone I who would listen and no one ever returned a call. I was left on hold for over 20 minutes.
My realtor recommended this company to me. I let her know of my experiences...
I called First American Home Warranty when I realized that my A/C unit wasn't working properly. 8/3/10. Keep in mind my area is in the middle of a heat wave, with heat index readings up to 115. They sent someone out, 3 TIMES, who had no idea what he was doing. Over the course of 9 days, I was without air conditioning, save for the window unit I had to go out and buy so I could at least sleep comfortably. On day 9, I called First American AGAIN, and told them I didn't want that particular tech at my house again, get someone else out. They did, on day 11. The next tech diagnosed the problem, but I have been waiting 4 days for that company to verify that my unit was still under manufacturers warranty. I finally called myself, and in less than 5 minutes, I was able to find out the it is, in fact still under warranty, so all the techs need to do is go get my parts. I called First American and passed on this information and asked them if they wanted to call the techs or do they want me to do that. They called and told them what I found out, so I am still sitting here, waiting for yet another service call to get my A/C fixed. It has been 15 days since I have had A/C. I cannot count the times I have called First American. I f I had to guess, I'd say I have dialed their number at least 50 times. I know the spiel by heart. They now know me as well. Needless to say, I am on day 15 with no A/C, I have had to do the leg work and phone calling FOR First American, and as I am typing this, I am on hold again, having spoken to the A/C company they have hired, this morning, and getting more information from them. This is a joke, a nightmare, it is way past unnacceptable, and I am tired of the hollow apologies. There is much more to this but I will run out of room.
I submitted my claim May 29, and here it is July 30, and I still have NO WALL OVEN! The CUSTOMER SERVICE does not exist. They have people answering phones (after you wait for 15+ minutes) who don't help you, they just talk to you for a few seconds, get your name, address, and appliance problem from you EVERY SINGLE TIME (don't they have this stuff posted on the computer in front of them? No, they must not!) I have gotten a DIFFERENT customer service person every single time (about 20 times) that I have called, and they don't take action, they just seemingly try to listen and make you think they're going to doing something. If they actually DID SOMETHING to help me, then I would be cooking a roast in my new oven right now. TWO MONTHS PEOPLE! TWO MONTHS and still NO OVEN!
I have been without heat from my furnace for over two weeks now and still waiting for First American Home Warranty to fix the problem. I have an older furnace (32 year old home with original furnace) which is one of the main reasons I purchased this service. In the past year, they have replaced the circuit board three times and now saying it has an electrical problem and currently waiting for an electrician to evaluate. Recently, they have also had to replace the motor, the starter and the thermocoupler is just hanging on - yet they refuse to replace this 32 year old furnace. Last summer I was without AC for six weeks while they messed around getting parts - and that was in 100+ July temps. I am tired of waking up to a cold house in the morning...I told them I was going to stay at a hotel and send them the bill. They offered to give me a discount on a space heater! A lot of good that is going to do for my three story house. These guys give you the run-around and don't respond = their warranty is a joke!
Do NOT get involved with this company! I wish I had seen this website before I purchased the "home warranty" thru them. What a joke! I have been trying to get the tub upstairs fixed for 2mths now (not kidding) and they "work orders" never make it over to the contractors... I have been MORE than patient with this company and this past Tuesday I called and demanded the rep place me on hold and make the appt for someone to come out this week. She made an appt for today and they were due out between 8am-12pm... Well it was 11:30 and I called to CONFIRM that the contractor was actually coming out and after being on hold for 10 minutes the rep said they never got the WORK ORDER. I demanded to speak with a supervisor (been trying to talk to one for the past 2 weeks no such luck) and went on hold for 10 more minutes then I picked up my cell phone and called the co again while I was still on hold on the other line. The 2nd csr right away said I see you have another rep helping you right now. I said yeah its been 15 minutes and I don't think I should have to wait that long to speak with a supervisor... GOT a supervisor she says what can I do for you (!). I asked her have you read my file? She says YES. Then I said "So you tell me what your going to do to fix this"... She says the csr of the day has sent over the work order to a new contractor that will come in today and she will waive the service charge because of the few days delay. I said it has been 2mths now that Ive been trying to get someone in here to fix the leaking problem not a few days... She Yes maimed me for the next couple of minutes and I actually got a call from the contractor who is supposed to be out here today by 2pm... We shall see and Ill update...
Ill be canceling my service though when its fixed. I am worried now after reading about "alteration" charges that they THINK I am going to just sign off and pay for whatever... I WONT. Ill send em on their way and call to get 3 more bids on whatever is the problem... Hey Ive been without the tub for 2mths now- good thing we have 2 full bathrooms!
It is actually the contracting company that determines which parts should be used, but your complaints will determine which contracting companies will not be used.
I don't know if you're just plan ignorant or what, but I was told to be aware that they may drag their feet so I may two calls and within a week's time I had walked away with $4, 000 more than what I had to start with. I had made to monthly payments of $35. Then the contractor they sent out informed me that he had heard nothing but good things about the company but that the moved slowly. So I stayed on their backs for 2 days and within a week I had a new AC unit installed.
I know an attorney preparing to sue this company now. If you have had a difficult time with this company, I would suggest you contact him at [protected] or email him at johnbranum@me.com.
Save your money! Its not worth the hassel with this company. Everything is at "their" discretion in terms of who they use and how long it will take. The "Level of Service" they have for getting stuff fixed is very vague. You will go longer with out that appliance waiting for them to order a part or fix it. The contractor does not always order the correct part, thus you are sitting there waiting for the tech to come back to verify its the wrong part, then to have them order the part again, thus waiting even longer. Its a joke and you are better off just putting that money somewhere else. Do your research first before paying them
My overhead microwave when out, its been 3 weeks, one faulty part order and one wrong part ordered, and i am still waiting. Talk to the techs, and talked to the supervisors. Customer comes first when its obvious that the service is incorrect. Very disappointed in the customer service of this company. I gave them a chance to make it right and they refuse to go the extra step. If you refused to make a payment, i'm sure they would be calling you to get payment.
problems with first american warranty
May I be cynical for a bit? I hope you don't mind, but with First American Warranty's latest barrage of unreasonable, indecent assertions, I can't resist the urge to make a few cynical comments. In the text that follows, when I quote from First American Warranty, I will use the word "excrement" in place of another word which is now apparently permitted in general circulation publications and which I have edited out. My own position on this issue is both simple and clear: If First American Warranty feels ridiculed by all the attention my letters are bringing it, then that's just too darn bad. Its arrogance has brought this upon itself. For the purpose of this discussion, let's say that First American Warranty can get away with lies (e.g., that people prefer "cultural integrity" and "multicultural sensitivity" to health, food, safety, and the opportunity to choose their own course through life) because the average person cannot imagine anyone lying so brazenly. Not one person in a hundred will actually check out the facts for himself and discover that First American Warranty is lying.
As I noted at the beginning of this letter, First American Warranty says that no one is smart enough to see through its transparent lies. That's its unvarying story, and it's a lie: an extremely gruesome and grungy lie. Unfortunately, it's a lie that is accepted unquestioningly, uncritically, by First American Warranty's goombahs. Now that I think about it, it's not the boogeyman that our children need to worry about. It's First American Warranty. Not only is First American Warranty more stroppy and more parasitic than any envisaged boogeyman or bugbear, but it's easy to tell if First American Warranty's lying. If its lips are moving, it's lying.
The documentation of this matter is abundant and conclusive, yet you can observe a definite bias in First American Warranty's stances relating to pouty reavers. This sort of vertiginous paradox is well known to most rude Machiavellians. First American Warranty acts as if it were King of the World. This hauteur is astonishing, staggering, and mind-boggling. As everyone who has access to reliable information knows, the unalterable law of biology has a corollary that is generally overlooked. Specifically, First American Warranty should learn to appreciate what it has instead of feeling so oppressed because it can't do everything it wants, every time it wants to.
It is grossly misleading merely to claim that the real question here is not, "Whatever happened to good sportsmanship?". The real question is rather, "Whatever happened to community standards?" Well, we all know the answer to that question, don't we? But in case you don't, then you should note that our battle with First American Warranty is a battle between spiritualism and irrationalism, between tradition and subversion, between the defenders of Western civilization and its enemies. With the battle lines drawn as such, it is abundantly clear that sometime in the future First American Warranty will use mass organization as a system of integration and control. Fortunately, that hasn't happened... yet. But it will honestly happen if we don't weaken the critical links in First American Warranty's nexus of duplicitous phallocentrism. First American Warranty's bedfellows should reevaluate their cherished assumptions about teetotalism. In that context, one could say that I want to live my life as I see fit. I can't do that while First American Warranty still has the ability to replace intellectual integrity with humorless sloganeering. In First American Warranty's stooges' rush to join the crowd, they failed to observe that First American Warranty's fibs do not represent progress. They represent insanity masquerading as progress.
In point of fact, First American Warranty presents itself as a disinterested classicist lamenting the infusion of politically motivated methods of pedagogy and analysis into higher education. It is eloquent in its denunciation of modern scholarship, claiming it favors hidebound skinheads. And here we have the ultimate irony, because its scare tactics can be subtle. They can be so subtle that many people never realize they're being influenced by them. That's why we must proactively notify humanity that when First American Warranty tells us that the best way to make a point is with foaming-at-the-mouth rhetoric and letters filled primarily with exclamation points, it somehow fails to mention that it can't see the forest for the trees. It fails to mention that insurrectionism is the principal ingredient in the ideological flypaper it uses to attract insensitive nabobs of gnosticism into its claque. And it fails to mention that each rung on the ladder of wowserism is a crisis of some kind. Each crisis supplies an excuse for First American Warranty to impair the practice of democracy. That is the standard process by which cocky, refractory prevaricators provide presumptuous, dodgy jabberers with an irresistible temptation to extinguish the voices of opposition. First American Warranty is still going around insisting that it does the things it does "for the children". Jeez, I thought I had made it perfectly clear to it that it takes more than a mass of malignant so-called experts to encourage open, civic engagement. It takes a great many thoughtful and semi-thoughtful people who are willing to bring the communion of knowledge to all of us. I am not going to go into too great a detail about jaded lowbrows, but be assured that if First American Warranty truly believes that genocide, slavery, racism, and the systematic oppression, degradation, and exploitation of most of the world's people are all thoroughly justified, then maybe it should enroll in Introduction to Reality 101. First American Warranty ignores a breathtaking number of facts, most notably:
Fact: First American Warranty has let its contumelious nature get the better of it.
Fact: First American Warranty sees classism as its benevolent guardian angel.
Fact: First American Warranty's wisecracks represent explicitly its overly accepting attitude towards disaffected couch potatoes (especially the neurotic type).
In addition, any rational argument must acknowledge this. First American Warranty's obdurate solutions, naturally, do not.
First American Warranty is planning to force us to adopt rigid social roles that compromise our inner code of ethics. This does not bode well for the future, because I challenge it to point out any text in this letter that proposes that it could do a gentler and fairer job of running the world than anyone else. It isn't there. There's neither a hint nor a suggestion of such a thing. I, hardheaded cynic that I am, don't want to make any hard and final judgments, but given a choice of having First American Warranty raise extortionate demands or having my bicuspids extracted sans Novocaine, I would embrace the pliers, purchase some Polident Partials, and call it a day. I doubtlessly aver that we should issue a call to conscience and reason, and I have formalized my commitment to this high ideal by ensuring that I always end First American Warranty's control over the minds and souls of countless people. First American Warranty's helots lead people towards iniquity and sin, as though it were a disgrace to point out that the emperor has no clothes on. To a lesser degree and on a smaller scale, First American Warranty is not only immoral, but amoral.
We all learned the Golden Rule in school. Maybe First American Warranty was absent that day. First American Warranty keeps insisting that sin is good for the soul. To me, there is something fundamentally wrong with that story. Maybe it's that I refuse to dance to First American Warranty's politically incorrect tune. Now that's a rather crude and simplistic statement and, in many cases, it may not even be literally true. But there is a sense in which it is generally true, a sense in which it unmistakably expresses how First American Warranty's blathering, disorderly diatribes are in full flower, and their poisonous petals of antipluralism are blooming all around us.
First American Warranty may cover up its criminal ineptitude right after it reads this letter. Let it. Sometime soon, I, for one, will build an inclusive, nondiscriminatory movement for social and political change. Like a verbal magician, First American Warranty knows how to lie without appearing to be lying, how to bury secrets in mountains of garbage-speak. We don't have to stand for this!
We are becoming a nation of larcenous pikers. Surprisingly, the courts and our elected officials are way ahead of First American Warranty in embracing this simple fact. As I gaze into my crystal ball, I see that First American Warranty's drones will incite racial hatred sooner or later. It has been revealed that First American Warranty plans to incite pogroms, purges, and other mayhem. First reaction yields that its subliminal psywar campaigns have grown into a viperine tapestry weaving together classical conspiracy theories of the 19th century and post-Marxian economics. A little more thought leads to the more accurate conclusion that First American Warranty's secret passion is to supplant national heroes with eccentric malcontents. For shame!
First American Warranty accuses me of being hate-filled, yet it is it who is filled with hate. And it accuses me of being bigoted, while its treatises show nothing but bigotry. Why does First American Warranty make those sorts of accusations, then? I don't pretend to know the answer, but I do know that I'm at loggerheads with First American Warranty on at least one important issue. Namely, it argues that freedom must be abolished in order for people to be more secure and comfortable. I take the opposite position, that if First American Warranty had done its homework, it'd know that all of the bad things that are currently going on are a symptom of its effete, wishy-washy notions. They are not a cause; they are an effect. First American Warranty is obviously trying to engage in or goad others into engaging in illegal acts, and unless we act now, it'll unquestionably succeed. There are three fairly obvious problems with First American Warranty's press releases, each of which needs to be addressed by any letter that attempts to recognize and respect the opinions, practices, and behavior of others. First, it's about time First American Warranty stopped claiming its childish, unsympathetic conjectures were influenced by outside sources and just admitted it was wrong. Second, First American Warranty doesn't listen often enough. And third, First American Warranty is not as apolaustic or crass as you might think. It's more so. To reiterate the main message of this letter, I hate it when reckless hackers like First American Warranty go on with such vigor about subjects they don't even know about.
I had the last straw with First American today.
My family centeral air and heat went out last Monday Jan 7 2008 we called and got a someone out the fellowing day.
He told us are unit would need to be replaced.
So he send them the paper work. We started calling them because I may live in Alabama but it is Northern Alabama and they we tell us that the weather would get to 32 degree and stay like this for a couple of days and then it would get colder with chance of snow. So they moved us up to prior status. What good did that do it. We here is the justied of it I have been with out of heat for 8 days now and it is getting colder and all they can say is that they have polyice and procedure they have to go by.
So they authorized us to go out and purchase space heater but they still down keep the house warm.
So the area rep. said the heat unit would be in today Jan 15 2008 still no unit.
and Still getting colder.
James, I was hoping to get some facts but instead just got a lot of poor reading material from you. You say a lot of nothing. Robbin. Thank you for your short and to the point comment. Looks like I won't be going with First American.
First American has pissed me off for the last time. I have only used this once before(in my 3 years of having it) and had a bad experience. I just thought that it was a fluke. But no. My a/c went out over a week ago, I called within the first hour it went out. I was told that someone would be out to my house within 5 business days. This was very unacceptable since I live in Texas and it's July! It's like 95 degrees in my house! The 10 different csrs I spoke with gave me the run around and one even laughed at me! I have been on hold for over 45 minutes for a supervisor (whom I never got). Needless to say, I will not be renewing my contract.
nothing is covered, they lie to their customers!
I have a home warranty with this SCAM organization. I have spoken to all the rude employees there in Claims resolution. Why they have this department, I don't know, why don't they call it, "It isn't Covered, Screw you!" Every time I speak to someone there they tell something different, they lead you on. When it looks like, after more than 20 documented phone calls, you may get somewhere they tell you is isn't covered, then the isn't covered rules change again. I truly believe there isn't a claim out there that was paid by them. The only thing completed by FAHBPC is my payment for the warranty itself. I think this company is a scam and it's some dude smoking lord only knows what sitting back and laughing all the way to the bank. I hope FAHBC disintegrates and all they need is to make claims to themselves. Sorry, it isn't covered should be the on the letterhead.
My experience was with a dishwasher that had a leak. Of course, they say it is not due to 'normal wear and tear' which incidentally, cannot be defined. This is the standard response and since the onus of proof is on the homeowner, virtually nothing needs to be paid out by this company. However, unfortunately the entire industry is a well known scam. What a waste of money!
This company is a complete ripoff. We've had coverage for several years and have used it twice prior to this week. Our a/c in Houston, Texas went completely out on a Friday. We called in the service and received no call back until Monday. It's 95 degrees in Houston in Sept. On Monday, a contractor who was extremely rude came to the house and said the entire outside compressor/condensor unit needed replacing. It was 16 years old, so this wasn't a complete surprise to us. What was a surprise was that the contractor said they wouldn't cover it because the failure wasn't due to normal wear and tear (I remind you, the unit is 16 years old) and that it was "improperly installed". The unit was installed 16 years ago. I am fairly certain code has changed since then, but that doesn't make it improper installation. It was properly installed at the time it was installed. After several heated conversations with their "customer" service department, if you can even call them that, we chose to have our a/c replaced by our own contractor. We have small children and 5 days with no a/c is unacceptable in the summer in Houston. Of course, their contractor offered to install a new unit about 10 seconds after denying our claim, but at a cost of twice what we ended up paying our chosen contractor. They've collected fees for years from us on an appliance they were NEVER going to cover. I am sure they have an EXCUSE for everything
I'm a real estate broker of 12 years in Nashville, TN First American by far is the worst warranty company I've ever dealt with. Their subcontractors and reps are bad. The rep told me they my clients a/c being broke in June for a month was not a big problem.
I am in the middle of this same type of experience with First American. I have been trying to get my air fixed for 8 days and it is still not done. We can not get any answers to on getting someone out a 2nd time to look at our air conditioner that freezes up every day.
They are rude, unprofessional, unhelpful and they lied to us many times. They transfer us around to frustrate us instead of getting us a resolve. They have only 6 licensed contractors in our entire area and none of them are able to help us in a timely manner.
This company sucks and is a scam. Never do business with them!
dis-service and unfair bills
This is to inform your company that I was able to settle the dispute yesterday by contacting VP for Sales and Marketing.
I did not want to wait another day hoping for them to contact me. Besides, I wanted to talk to someone who would acknowledge their representative made a boo-boo. I was also tired of hearing their customer service specialists repeat over and over that once a technician has been dispatched and arrives at said address, we will be charged.
VP said to disregard the notice and apologised.
Note: forwarded message attached.
July 20, 2017 - Consumer Message:
Towards the end of May, I noticed water stains on the garage wall where my main circuit breaker is located. The stains surrounded the circuit breaker which concerned me but what puzzled me was that the wall was dry to the touch.
So I called First American and told the representative that answered my call the situation. The plumbing company called the next day and we set an appointment. When the plumber showed up at the appointed date and time, he looked at the wall, touched it and declared he could not do anything with it because it's dry! So he leaves but informs us that we will be billed anyway. I called First American right after that and told the representative (I think his name was Eric) what just happened emphasizing that I had informed the first representative (a female) that the wall was not wet. Eric told me that he cannot send another plumber until the report from the first one is received then they will be in touch.
In the same weekend, I take matters into my own hands and call a plumber directly who comes and looks at my wall, looks at the floor above that wall and ascertains that there doesn't seem to be a leak. Perhaps those are water stains from previous damage.
So more than a month goes by then I receive an invoice from First American for $50! I am in the middle of a dispute with this company because I did inform their representative from the very start that the wall was dry. They should have informed me that sending a plumber would be a waste of money since the plumber would not touch anything dry.
I have spoken to two customer representatives who say the same things over and over and that is, if they send a technician out, I must pay. They can't seem to understand that it's unfair to bill me when from the start, their representative should have informed me sending a plumber would be a dis-service because he would not do anything anyway.
Service, Value, Integrity. That's what they claim on their website. We filed the first request for service in September, because the dishwasher was not working. It is now February, and the dishwasher has not been fixed. 4 months of attempts to get them to fix it. 4 months of handwashing when we have a dishwasher.
Service - no
Value - no
Integrity - disgusting
I wonder how many of their management would like to spend 4 months without a dishwasher. I should have spent the money for the useless warranty on a new dishwasher.
DO NOT DO BUSINESS WITH THIS COMPANY. We have had a home buyers warranty through this company for almost three years and it has been a nightmare. We have had multiple claims... one for our oven, and several plumbing issues. Each time they try to fix with bandied repairs to try to make them work until the warranty expires. They do not replace items when needed. This is a total scam.
We are now waiting at home for a plumber who was supposed to arrive between 8:00 am and 8:30am. It is 10:00 am. We called First American Home Buyers Corporation and are on hold with Bernice. Bernice has about the intelligence of a pin. We have asked repeatedly for a supervisor to no avail. Bernice keeps telling us that she needs to do research and we respond that we would like to talk to a supervisor. It is now 45 min since we first called.
DO NOT DO BUSINESS WITH THIS COMPANY.
My husband and I are paying for a home warranty service. We called because our air has gone out and we have triple digits heat. We were told that for some reason they can't find a technician to come out and work on our AC. My husband called different AC repair companies in which he was told they could have someone out at our house as soon as possible. Each time we called the warranty comapany they would only say dispatch is working on it. What we did find out is if they call someone on a holiday weekend, they would have to pay the technician twice as much. They have yet to call us back.
First American HBPC is indeed a scam of a company. They invent this insurance and tell you how much you need it when buying a new home. It is not better than the extended service plans offered at Best Buy, etc.
They conveniently did not have any vendors in my area, so they made me find one and they said that they would reimburse me for the work. I followed their process and had the vendor contact them. They explained to the vendor what was covered and what to do. Apparently the vendor must not have called back to confirm the work (or so they say), so now they are telling me I did not follow their process and they will not reimburse me for what they owe. The work was covered by their plan, and they even said it is covered, but that I did not follow the "exact" process. I did what I was told to do...
I do not know there exact process, as I do not work there, but I did do what they said i needed to. Now, they are not paying. I did the work for them that they were suppose to do in finding a contractor, and now they will not pay me for the repairs that ARE covered by their contract.
What a ripoff.
This company has one of the worse service I've ever experienced. The frustating part is that there isnt much the consumer can do. I filed a claim in April of this year (2017) to have an air conditioning unit replaced. The claim was approved after two contractors made their evaluation. Even by July the units has not been replaced. I've called about evey other day and waited on the average of 30 minutes to speaked to someone about the problem. I'm beginning to thin the delay is intentional. Is there a way to file a formal report against this company?
We have a home owner protection plan. On 1/7/09 we had our water heater tank burst. I placed a call to First American co. After explaining the situation and letting them know that in order to stop the flooding we had to shut off the water to the entire hose. The CSR said that he was going to submit an emergency claim and we would here back from them and a contractor within two hours and have this resolved within eight hours. Three hours later I did get a callback from a first American CSR who seamed surprised that we had not heard from a contractor. She said that she would place an additional call and would call me right back… The return call never happened. The next morning (aprox 5 am ET), I called first American to find the status of the “emergency claim” They had not gotten a hold of a contractor to come out. They had not bothered to call me to update or offer any alternatives. At approximately 9 am ET. I received a call from first American informing me that they have contacted a contractor and they would be contacting me. When the contractor contacted me they informed me that they would be at my home between 1 and 5 pm. To assess the problem. They then informed me that I would not be getting a water heater today and likely not until Monday (1/12/09) when I asked them why a plumbing co could not get a water heater for days when I could go to the home store and get one in minutes. The explained that after the assessment they need to get approval from first American and they said that First American supplies them with the water heaters and this can take several days. I called first American and was basically told the same thing.
Well 5 o -clock came and went with no plumber. I called the plumber and got an after hours recording. I called first American and after a 28 minute hold I talked with a CSR that could not contact the contractor ether, and again had no alternative solution. At this point I was in panic mode We have small children in a house with no running water and no since of urgency from anybody at first American, or there approved contractors. I ended up going to the home store and having a replacement installed on my own.
This company needs to take a serious look at there customer service, and its contractors.
I received a letter from this company in June stating that I did not make a service payment. I then call and inform them that I did and provided them with the check number and the date of which the check was cleared. The company's representative researched and found that indeed the payment was made and the accusation made were not of my fault. A week later I received a letter stating that a payment was indeed made. Now here we are in August and I call, at midnight to have my air condition repaired. They inform me that they could not do anything because I have not made a service fee. I proceeded to inform the representative of my situation and the rep told me that she has no access to this information, therefor, there is nothing she can do. The rep also told me to call 6:00AM pacific time to their office and someone will be there to help me. So the next morning I call, again, to inform them of the same situation and once again they told me that they could not do anything because it is not their department who handles this kind of situation and to call back in couple of hours and explain my situation to another office. I am not happy that I have to try to get an issue resolve, from thae same office that put me in this situation not once, but twice. In the mean time, I have a broken and leaking airconditioner, through no fault of my own, is being penalize for the unprofessionalism of First American Home Buyers Protection Coorporation. It is 100 degrees outside and I'm getting the run around. After this issue is resolve, I am going to look for another company and would not recommend this company to anyone.
This company is totally trying to scam and lie to me about my a/c ducting problem. They sent a technician from a A/C - Heating company out twice in the last month and he assured me on his last visit that my exterior duct needed to be replaced. I had purchased additional coverage and that was covered under my warranty. Despite this -- and despite the technician taking photos to back up his findings, they now say the A/C - Heating company said that I had a roof leak and not a ducting leak. I pointed out that the technician was very clear that it was not a roof leak and we had discussed that possibility on both visits. But they would not relent and would not let me speak to the A/C - Heating company about it.
I have sent them a letter detailing everything and am currently awaiting their response. If I don't hear back within one business day, I will be turning it over to my lawyer. She has told me that she will go after them for not just the ducting problem but also any damage that future rainstorms cause to my new hardwood floors, drywall and ceilings -- both of which have been completely re-painted after an extensive interior renovation.
I'll keep you all posted.
I had a water leak and questioned them leaving water under my house but the contractor said he was not certified to extract the water and HBPC ignored me on my concern about the water as if I should just be grateful they got someone out on the weekend to take care of it. The contractor they sent did say he thought I didn't have anything to worry about and now 3 months later I have MOLD growing. It is in over 80% of the crawl space and now entering the house, I have an area even on the bottom of my couch where a hole was in the sub flooring from a cable wire and now I have realized the cable wire and the lamp wires have mold to, so it is spreading inside as well! I am staying sick and have been sick for a while, and now I know why, I spend most of my time in my home so I am just breathing this horrible toxin! I tried to tell them they were responsible but they say they are not because they don't have to get rid of the water, I would think that is part of the repair, so now I am thinking I need a lawyer. Anyone else have a clue what I can do, or maybe have a simular situation with some helpful advice? I don't know where we will get the money to fix this, it is a very expensive process! I feel like pulling my hair out!
I am suing them personnaly, without the cost of lawyer.
Call me and I will tell you how. Bruce, [protected]
I am trying to get their TN Business License #.
Area manager is Maryanne Page, [protected], Cell [protected].
I will serve the subpeona to appear in court personnaly, and would be glad to serve theirs as well.
I would not recommend first american to my worst enemy!
My complaint is with First American Home Buyers Protection Corporation (http://homewarranty.firstam.com). I have been without A/C for over a week now. I first called to open a complaint on Sunday the 9th of July 6:30am (If you don't think it gets hot in South Texas in July, think again). They could not tell me who would come out at that time because they...
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First American Home Warranty / First American Home Buyers Protection phone numbers+1 (888) 875-0533+1 (888) 875-0533Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone numberConsumer Sales+1 (800) 327-9292+1 (800) 327-9292Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone numberRenewals Department+1 (800) 444-9030+1 (800) 444-9030Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone numberReal Estate Sales+1 (800) 992-3400+1 (800) 992-3400Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone numberService Department
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First American Home Warranty / First American Home Buyers Protection addressP.O. Box 7248, Santa Rosa, California, 95407, United States
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I know an attorney preparing to sue this company now. If you have had a difficult time with this company, I would suggest you contact him at [protected] or email him at johnbranum@me.com.
The First American Home Warranty Plan is under investigation by a law firm
I just found that a law firm that is currently investigating the home warranty plans of First American Home for potential consumer claims for wrongfully denying consumer claims!
The law firm said that they want to talk to both consumers who have purchased First American Home Warranty Co.'s home warranty plans and independent contractors who used to work for First American Home Warranty Co.
If you are interested email me and I can get you in touch with them: timothyjs39@gmail.com