Fitbit
Reviews and Complaints

i have been calling for two days now with no help m y versa won syncwith my galaxy s 10 e i still cant get any help i have done everything i am very upset i cant believe the custumer servce i have gotten i am in tears no help i am very frustrated i still don have my fitbit working and nothing is solved i am ready to send it back and try something else i cant belive this is how you treat your custumers i was very loyal too, thank you for your time, Esther Fuentes -Brown

As was confirmed by Fitbit during two telephone conversations with corporate, in a percentage of the Fitbit Charge 2 faces spontaneously crack. Although Fitbit was aware of this they did not inform buyers and once the Charge 2 is out of warranted they will not replace it. They continued to sell the Charge 2 after they were aware of the flaw. Fitbit does not repair trackers. Fitbit offers a percentage off a replacement and no other adjustment. I am disappointed in the corporate policy. Every hour I am electronically prompted by Fitbit and am sent weekly email progress messages. Certainly, I could have been notified of the manufactured flaw and replaced the product in a timely manner within warrantee.

I bought a Fitbit Ionic in July and by September it stopped working. Called customer service and got a replacement . In Dec, the replacement died as well and called again Fitbit customer service. I requested a brand new watch because I didn't want it to have the same issue as before( the units sent back were refurbished items). So, for a refurbished item you don't need to send anything back but if you request a new watch, everything must go back, the watch, the band, charging cables ...
I have sent the package back on December 23rd and today Jan 9th was supposed to be delivered but Fedex changed the delivery date to Tuesday Jan 14th. I called Fitbit numerous times and told them I want the replacement ASAP, they can see the items are being returned but no, apparently the old watch has to arrive in their facility before they ship the new item. I had a LEMON product not once, but twice, I am the one being inconvenienced because I had no watch for 3 weeks and now I still have to wait?.Not to mention that the warranty is still running even if I don't have a watch...
I feel this whole situation frustrating, is their product that is faulty but yet nothing is being done to accommodate me
All I want is a brand new watch ASAP, don't want to wait until they receive the old one back and they get their 5 day shipping period in, plus I want the warranty to start again with the new watch
Case#[protected]

This is the most frustrating watch. It's also pointless when one of the main reasons I bought it, will not function. I have had phone convesations telling me to reboot, reload, download latest software etc... I've read all the "help" sites and followed the directions to the letter. To no avail..I still don't receive the text message notifications. I find it hard to believe that with so many people complaining that your tech people cannot find a solution. Maybe you need new tech people. So, since my complaints are falling on deaf ears, I now tell anyone who will listen not to purchase a Fitbit. I think I have already convinced two people to not to buy one when I was asked how I liked the product. If I had a business of this level and I had a major product issue, I would be making every effort to update my customers with any information, good or bad, to be easily found on our app, Instead of searching for infomation that I must say, was not easy to find a repetitive. If I had it my way, the company should take my fitbit back, and give me half of the price I paid. I don't want another one. I'm going to another brand. Not good business. I don't except much to happen from this complaint. I just wanted you to know how I feel. Suckered.

I received an item different from the item I have purchased. The item I ordered was a watch band to go with a new Fit bit. The item that showed up a month later was a charging cable for an old Fit bit. The watch band was back ordered do to its style and popularity. I went ahead and ordered it anyway.
I'm sure it's a common mistake as Christmas time is busy for everyone. To be clear I ordered the latest Fitbit and merlot braided watch band.
I received the Fit bit quickly. A month later I received a charging cable for a different product. Also I received no info about the delivery it was just shoved in my mailbox.
Please help me resolve this issue as I am a long time user of fit bit. I feel like I have been ripped off.

The caps represent the importance not yelling.
My charge three shows charge and then within 245 hrs. it is completely drained. and when I contact C. S. I have to do your JOB and monitor the issue! I believe that you are selling inferior products and once sale is complete you create a scenario that is complicated and will have the customer just give up! REPEAT CLIENTS ARE NOT SINCERLY CONSIDERED ! CHARGE 3-BATTERY NO GOOD OR BEGINNG TO FAIL- NO RESULOTION - VERY UNSATIFIED CUSTOMER (FORMER)-- (replacement) I would never recommend your products to anyone.
I most likely will never hear from you or no settlement.
Unthank you

I ordered a Fitbit Versa 2 on 12/2. Got Fedex tracking number for estimated delivery on 12/10. On 12/10 it said delayed to 12/12 but was in NC. Then said turned over to USPS and label not made. Unable to track without number. I called Fitbit customer service on 12/16 since it had not arrived, I had no emails or shipment notifications. The operator put me on hold then said, "it is a busy time for shipping". I pushed back so he put me on a second hold and then said I could call Fedex to ask for USPS tracking number. It should not be my job to investigate where your lost package is! I called Fedex and waited 25 minutes without answer. I don't want to hear it is Fedex issues not Fitbit issue. If Amazon can get packages to me in 2 days in the month of December there is no excuse for 2 weeks knowing it was in NC on 12/12. I asked the operator how long to wait before calling back to report it was lost, "give it at least another week". It should have never been transferred from Fedex and in the USPS system with no way to track. Fedex rarely has to delay from delivery estimate date. Poor shipping and customer service Fitbit. Not a good start to a new product and company introduction. I am so frustrated with lack of help I am considering returning it if it ever arrives.

I suffer from cardiomyopathy and insomnia. I hope asked my wife last Christmas for Fitbit. I was very satisfied with it up until October. The day I updated my Apple phone in early October shortly afterwards my Fitbit went crazy. The face started jumping changing different screens etc. etc. Contacted Fitbit and they said if I didn't buy it through them they wouldn't take care of it.I went to the community and that was a huge mistake on my part. Too many millennial's! I'm an old man I'm just looking for satisfaction! So far I've gotten done! I'd like to return this thing to you for free so that you can hang it on your wall as an abysmal failure. Please send me an address where I can mail it.

James Costello

I've bee having issues with my Charge 3 between Blacked face, not tracking stairs (and most likely steps too), hard time syncing, and not getting notification. Today was 7th time called and purchased the device July 7th 2019. Have to constantly have to hard reboot the device. My issue is when I reboot the device it works for a few weeks and then I have problems with it again. I feel there is a defect in my charge 3 and they wont address it... Just want to put a band aid on the problem and not addressing the real solution. Im tried of calling with every little problem. I paid for a device and I'm constantly dealing with trying to fix it and only had for 5 mths. I dont know what else I can do. Please help me
Thanks

: Transaction ID

7P552618LJ4212915

Transaction ID

69T35385NX030130R

I have already sent two emails to you concerning these watches.
They are not at all the quality expected, do not sync, and I just want my money back. I had purchased this for my husband, myself, and three elderly aunts, but they do not work as explained on the site nor in the directions.
Just refund my money and send a return label.

My 1yr and 5mth fitbit Iconic was working fine until i was prompted to do a software update. However it got hung halfway during the update. And then the watch keep flashing on and off the logo. Now no device can see the watch via Bluetooth and according to the service staff, the watch is deemed as spoilt. Becos my watch is more than 12mths, theres Nothing that they can do except to advice me to purchase a new fitbit.

How can fitbit just get away with that. This is so frustrating.

The strap keeps breaking and coming away from the watch. I've had to return it to the shop on 3 separate occasions for replacements. I am getting slightly annoyed as I don't expect this from a reputable brand. I am in the military and at this present moment in time I won't be recommending your products to my colleagues. This product has let me down on several occasions. Please replace or refund

Worst customer service ever. Four-months after purchase of a Charge 3, screen became too dim to use. Common problem, according to Fitbit Community Forum. Customer service had me reset in July, then said it was a "known issue", and that Tech Support were "looking into it. I've requested replacement, repair, or reprogramming, but two months later, this POS is just a paperweight, and Fitbit has made NO effort to resolve the issue in spite of weekly contact with Customer Service.

Absolutely disgusted that I can not speak to anyone higher than a supervisor! I am in an email thread with their "customer service" (joke) about an upgrade or change of fitbit due to the fact this will be my 6th charge 3 since jam this year due to faults with them. I was bought it for my birthday to replace the charge 2 that I had been having problems with for 2 years. I had 4 of them in total. I even comained about the battery draining on the 3 and never got told that the latest update was causing issues. It would only charge to 99% and from 9am - 11am it had dropped to 52%. They sent me a 4th pebble only as a replacement and that was scratched. Now they have agreed to send me a brand new complete charge 3 and 3 months fitbit premium. I don't want another charge 3 and 50% off another type is an insult. I work in customer services so know how it works and know all about "good will" etc. If they are going to send a new charge 3 and 3 months fitbit premium then I would rather they keep that and I add the remaining £20 and try the new versa 2 that is being released!

Have been using my versa for approx six months. Last two weeks battery running low within 3-4 hours and not recording steps. I'm a fitness instructor and rely on my Fitbit versa. Email margo.[protected]@hotmail.com. I hope to get some resolve ASAP. Should this be happening with a fairly new item? I have had manyfitbits in the past but have never had a problem such as this. Unfortunately I don't have receipt, box or paperwork.

Today, I was able to speak with Chenelle (the last point of contact MANAGER).. I have a Fitbit alta that stop charging. After stating my complaint this is the email I received. Please everyone comment to decipher how you interpret the email and the meaning of ALSO? Ionic 40% off plus 25% off? OR 25% off or 40% off ionic, but not together?
FITBIT DOES NOT STAND BEHIND PRODUCT OR WRITTEN EMAIL AND CHENELLE ---stated, "She could not account for her employee typing this email". NOTE---CHENELLE IS THE (LAST POINT OF CONTACT FOR THE FITBIT MANAGEMENT)!

Hello Pramod,

This is a follow up email to your Fitbit Case #: [protected] regarding your Fitbit Ionic notifications inconvenience.

Thanks for letting us know about this issue. We're aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Sincerely,
Juan Felipe G. and the Fitbit Team

I use to receive a weekly progress report on my activity for the week. Found it to be very helpful and inspirational. The report contained such information as total miles, average daily calorie burn, total active minutes, days exercising, average restful sleep, average hours with 250+ steps, average resting heart rate and weight change. It suddenly stop for no reason about 4 weeks ago. Can you please explain why? Thank you.
John Regenfuss

I upgraded to a charge 2 so I could stay in contact with a sick family member via notifications. I'm not getting any notifications anymore. The support team said it was because of an upgrade and my phone is no longer compatible with the fitbit.
There is nothing they can do. Gee...thanks alot. My phone was compatible when I bought the fitbit and now it's not. Wish I knew that when I bought it.