Flagstar Bank
Reviews and Complaints

They are a bunch of ignorant goons! They don't even know what they are asking for! you should file a Better Business Bureau complant ASAP!

This is my Bad experience with FlagStar account. Iam a customer with FlagStar. FlagStar Website always shows wrong regarding Actual Blance and Available Balance at Online statements.

So unfortunately i did couple of online transaction so ultimately my account results in negative around -200$ bucks. They never update this matter through Email. Suddently i found one of Postal mail saying that i need to pay back money to bring it to positive else my credit hystory goes down.

I was really disappointed a lot with FlagStar bank. Because it is problem from their side towards their customers.

1) No Proper FlagStar Website maintanance(Showing wrong Available balance).
2) Any urgent things are there they need to communicate it throuh either Phone or Email.

This is my sincere advice to every one. Please dont approach FLAG STAR Bank any where through out USA. Its a fraud bank with no principles like other Banks in this Competetive World...

its not a service fee its because u didn't use the account... and to get higher rates you have to USE the checking account...

I have been on the phone with Flagstar for many hours now regarding my escrow and taxes. They have made several mistakes and try put the blame on everyone else (title company, tax office, etc.). After hours of research I gave them proof that they were at fault. Then they claim that everyone else is lying. Then when I provided written proof in a document provided by Flagstar, she just said " Well, that is not set in stone". They send you on several wild goose chases and it always comes back to them. The customer service representative "Evelyn' talks down to you and is extremely rude. Every time I call she answers and when I ask to speak to her manager she just changes the subject and puts me on hold again. Flagstar should train their representatives better and get rid of the ones who make them look bad.

I agree with you. They are doing the same thing to me. What can we do to stop them? Is this illegal? Please respond. duzkiss@gmail.com

I also received the letter today. I called Flagstar but the representative would not tell me when the breach occurred, who the vendor was, where it happened, or why the vendor had my information in the first place. She said the information was encrypted, but I'm not buying that.

I will also be closing all of my accounts with them next week.

I wanted to thank you for your post. I received the same letter and went down to the bank yesterday to find out what was going on. I mentioned what you had written to them as well and this is what they told me.

They said that the laptop belonged to an auditor that was auditing their bank and that it contained ssn's of various people from 5 differnet banks. They said it wasn't really stolen but more like misplaced (but I don't buy that). I checked on-line and found that their policy of giving a year's free membership to ITAC is commonplace as other places (unitveristies, NIH, etc.) have had similar problems of losing computers (or having them stolen) and they did the same thing.

So, I called today and registered with ITAC and they did NOT ask me for a credit card number or anything. I did have to give them my ssn and address. I am also going to close down my account with Flagstar. The bank manager was nice but I don't feel they are very capable there and I feel it is not a safe place to keep money. I asked the manager whether someone could access my bank acct with my ssn and he didn't seem to sure about whether they could or not. Made me a little uncomfortable.

Good luck.

Flagstar Bank is a terrible company to work with and these words used are mild for how I really feel. After fourteen months of providing them with more than one hundred documents; our mortgage modification request was denied by Flagstar Bank. Talking to people in customer service is pointless because you get a different person in a different city each time and they give differing information. Mostly they don't really like their jobs and do the minimum to assist and can't function unless it is scripted. Flagstar Bank has repeatedly requested documents that have already been provided to them; which is nothing more than stall tactics as well as a great inconvenience in hopes of discouraging people who applied.

Well we started our paperwork about a year ago. We have always faxed updated pay stubs and bank statements whenever we get them. I have always gotten different responses from different agents and depending on who answers the call I will either get some service or the run around. The staff they have are totally incompetent and some really have no idea what they are doing. I always get a different answer to the same question being asked in the same manner. I have left callbacks for Supervisors and also to the case worker handling our Loss Mitigation Paperwork and have not gotten a callback in over 3 months ! We are now 4 months behind on our loan and are very fearful that they do not intend on helping us. I do not understand how that Bank can still be in business with the lack of customer service that the agents have. They show nothing in terms of empathy or even any compassion to the situation.

If you are having the problems that EVERYONE is stating ...Read No further complaints...CALL HUD...go to their web site, it will guide you towards finding a counselor...as of today, they are helping my mother who has been LITERALLY experiancing the exact same things with Flag Star since August. Someone on this site made an appt with HUD and they got immediate assistance...thanks for posting! Today, my mother contacted a HUD counselor, she talked with him (very knowledgable) for 1.5 hrs, the counselor then called flag star on a 3 way conference call, and took over my moms case, he baisically put Flag Star on notice...This is absolutly the route you need to take...Do NOT give up, that is exactly what they want you to do... go toWWW.HUD.gov to look for the numbers to contact in your state... this is a good post...get on it!

My husband lost one of his incomes, that put a strain on us to pay our monthly payment, when we asked for some sort of modification they told us nothing they can do unless we were 3 months behind, well we fell 3 months, asking for help, sent in all the darn paper work, I went back to work, wanted to just start paying something a month, but were told no, only send full payment owed, still sending paper work, they have trott and trott sending us letters now, its going on a year, we finally heard from flagstar modification dept. they said we dont qualify, isnt that a kicker, said credit is bad, well no kidding, after all the hell they put my family through. I feel horrible, have a little 4 yr old who loves her home, we are depressed over this, I cry every night knowing Im gonna have to leave, All we asked for was to push payment s back, lower interest rate, something would have been great, but to take my home, hard earned money I put in to the home. America is a joke, they take take and take, rich get richer and the middle class, well we are losing everything.

My husband and I are having the same problems. We even sent in a payment and they sent it back with no explanations. Now, I received a letter from an attorney that they are starting the "foreclosure" procedure. Very disturbing. Where's our bailout?

There's all this talk about helping homeowners but nothing is being done. All the while banks have already received their government bailout funding. So unfair to people.
Former President Bill Clinton suggested a while back that there be a moratorium put on home foreclosures until the whole mess is sorted out. You can bet that banks would be eager to figure out something, make modifications to loans, etc., and call you back quickly at that, if they were not legally able to foreclose on you and kick you out of your house, even if you weren't making payments.
The banks are greedy and uncaring to people in trouble. It's not people's fault the economy tanked and they find themselves jobless. There has to be a system in place to deal with job losses. Banks don't care. I feel so bad for BlondieRacing, and other people I have known who have come close to foreclosure. She keeps trying to fix things and negotiate something but all the bank really gave her was letters from the lawyers of an impending foreclosure.
There needs to be some decency in this whole mortgage system. Stop the foreclosures. Putting families on the street is not an answer, it is greed and cruelty. Empty foreclosed homes destroy neighborhoods as well.

Same problem, still waiting to get mine modified. Seeing this I feel there is no hope. I have made my montly payments, but barely and will not be able to make the full payment after December. I am at the point that I am going to go to my State Representative.

I had exactly the same thing happen to me. I filed loss mitigation paperwork in early May, along with all of the documentation they requested. At the end of May - nothing. I called yes they had received it, but it had not been assigned to a caseworker. Call back in 2-3 weeks. I called back in June - still hadn't been assigned. They assured me not to worry - it would not go into foreclosure. July, I call again - still not assigned - AND they needed updated documentation as the original documentation I sent was now "outdated". I immediately sent them what they asked for. I continued calling back every two weeks as they instructed. No changes during the entire month of August. I was told to call back the first of September, it was getting closer to being assigned to a caseworker. Then in the mail I receive multiple notices from their Attorneys - Trott and Trott advising the loan was officially in default - going into foreclosure. I called back right after Labor Day and finally was given the name of the person assigned to my case but was told to give her until the end of the week to review it. I hear nothing from them. I continue to call her - nothing but voicemail that says she will return my call within 3 business days. She never called back.

Then I call again and am told that there is a sale date and I go into a panic. The loss mitigation person tells me not to worry, that they can probably postpone it. The sale date is 2 weeks away. I call my attorney who assures me there cannot be a sale date unless I have something in writing stating there is sale date. I call them back asking for this documentation and am told there is not a sale date and someone had given me the wrong information. I should have never been told this. Now I am wondering ...who do I believe?

I continue to call my caseworker about every 3 days - no answer, no return calls. A couple weeks later I receive a notice of foreclosure sale with a date that is 3 weeks away. Now I realize things are going in the wrong direction and no one is helping me. Approximately 3-4 days after receiving the notice in the mail, a civil process server walks up to me while I am outside cleaning up after a storm. He asked if this was my property and then tells me he has to stick a sale notice on my front door and take a photo, and I can take it down after he turns around, but he cannot remove it. He was very kind and understanding.

After he leaves, I break down. I call the assigned caseworker again and now her voice mail box is not accepting any new messages as it is full. So I pick an option to be transferred to another loss mitigation person because I now have what I consider to be an emergency. I speak with someone who puts me on hold while they try to locate my caseworker. They cannot locate her and tell me they will have someone else call me since she is not returning my calls. This person also states she will attempt to contact Trott and Trott to postpone the sale date. My caseworker finally calls me back 2 hours later, for the first time in the almost 6 months since I filed all my paperwork. She tells me there are other people who have foreclosure dates set ahead of mine and she was "getting to" my case. I tell her I have 3 weeks before its auctioned off. She states that since she has me on the phone she will quickly gather info that she needs to see what type of modification may be worked out. She asks me all the information that I have already sent in twice. Then she tells me I don't qualify for one of the programs, but I do for 2 others. She would have to refigure things as well as contact their attorneys to get a figure so they can ADD their attorney fees to my mortgage. She tells me she will call me back by the end of the day and if I don't hear from her to call her back the next day. I was also told that if I don't hear anything back to call 2 weeks prior to the sale date so they can try to postpone the date.

I don't hear from her, haven't heard from her and continue to leave messages and calls are not returned. I am to the point where they can have their house back. I have done all I can and they are not following through on their part. My credit is already ruined. The public sale notice will be posted in the newspaper so everyone can see it and I will be humiliated, even thought I have done everything they have asked for. Flagstar Loss Mitigation is a joke. I wonder how they would feel if it were their home? The auction of the property is in 12 days - and here I am.

My husband and I have had nothing but problems with them. They say they want to help, ask us to send the paper work, and then say "sorry" can't help you. Now they say after over a year of not wanting to work with us that we have to submit new paper work and pay three months, again... I do not trust this bank. Oh yea and just as we filed a making home affordable mortage through sterling home retention, we are not under a new mortgage company. they are horrible...

We put in a loan mod with Flagstar Bank in March 2010 completed nec paper
work faxed them. In May we received a letter stating they need one more
item 08 tax returns, faxed them over.

We had done a loan mod prior and were told we could not make any payments
in order to qualify so we did the same thing. Prior took 5 months signed
and done.

In July I start receiving junk mail that my house was foreclosed, call
Flagstar and they said yes they foreclosed because we didnt make the
payments. Sale date was set for 10-28-10, he said my file is inactive
because we didnt send every in every 30 days, I told them how it was
handled last time he said they just changed it from 60 day to 30, told them
it wasnt but at begining and end prior.

Sent everything in each month faxed over and mail to be sure they received,
We had never received a call from Flagstar once, so I would call to see if
received, they would always say no the file is inactive again.

One girl even told me I should be happy that my house is on the foreclosure
list because they might be able to look at the file sooner, Well that
never happened.

I do qualify for a loan mod, I lost 1 day a week at work, I broke my foot
and was off work for 7 weeks with no pay and pheonompia.

Please help!

Call the ftc

Call the FTC

My husband and I have been given the run around by Flagstar for over 6 months now. Today, I was at the very end of my rope. I called manager after manager and was told that people who aren't current on their loan (which we are) are "pieces of ###" and that "it is not flagstar or the governments fault that we made a bad investment!" This is from counselors at flagstar. Nice customer service.

Our newest obstacle is an imaginary piece of paper work that my husband is supposed to get from the unemployment office that Flagstar claims is a direct requirement from the US Treasury. BS! After calling both of my state senators, they basically told me that Flagstar is straight up lying to us.

Here's what bother senators offices told us to do, maybe it can help some of you... We called the National HUD Helpline number at [protected] and asked to be put in contact with our local HUD counselors. They told me that these people will try to help you but that your best bet is to decline their help, ask for your local office, make an appointment and go in to speak with someone.

So we did. Our appointment is on Monday. However, in the short conversation over the phone with the local HUD counselor, I was told that you do NOT have to deal with flagstar and their BS, these counselors act as you loan servicer and deal directly with Fannie or Freddie and can get it done in a matter of days.

I really hope some of you read this and it helps, Flagstar is ridiculous and you can bet that once this loan modification is over and done with, I will be raising hell with whomever I need to about Flagstar Bank. Jerks.

I'm in the same boat as all you guys. I sent in my paperwork 4/5/09. They still haven't modified my loan and now sold it to Nation Star. Something has to be done. Any advice as to what next steps should be?

I had the same timeline I sent my paperword the first week of May, I called them two weeks later because I never heard from them. That's when they told me that I was missing a page which was faxed the next day. And that is when I found out that it would be 90 days from that date. But I was told 3 weeks ago that they would make a decision in 2 weeks. I gave them an extra week because I thought I'd get something in the mail, and I did! They sent me a letter to let me know that they sold my loan. So now I have to wait until at least October 7th to talk to the new loan company Nationstar. I feel they led me on and lied to me for the past seven months.

Funny, I just typed in Home affordable Complaints into Google and Flagstar Bank and your complaint was the top one. Our time line is identical to yours only we haven't made a payment in 6 months because they told us not to. After all this documentation and communication they finally said we don't qualify because they would not get enough payment based on our income. Duh... That's bogus because that's the purpose of the Government subsidy money is to offset their loss for 5 years. I do believe they are playing a game and do not want to comply with the program. They received 500 million bailout and also have access to 75Billion for this program

I applied for a refi loan thru the new federal program to reduce my monthly payment. It's been almost 4 months since I started the process. I was told by the loan offficer that he would only use a portion of my income to qualify. Lo and behold, I received a denial letter about a month later saying I did not qualify based on my income. I contacted them and asked why all my income was not considered in the first place. Then, I faxed over proof of all of my income, which was more than suffcient. Another month passed and I received an email indicating conditional loan approval. More time passed nd I called to find out what happened, only to discover that they had done nothing more. They said that they needed more clarification of income verification which I had already sent them previously. I faxed over the info once again and heard nothing further. On Nov 22, I called again since I had no response and they said that they needed the same income information I had faxed them previously. I was irate, to say the least and told the processor to just cancel the loan as I was fed up sending the same documents over and over! I did not hear from her again as I suspect that they had no intention of funding this loan from the beginning and were just stalling by asking for more and more documentation even though I have excellent credit, no bills, (other than my house note) and more than sufficient income. This is a travesty!

Flagstar is the investor purchasing my clients loan through lending.com. Both companies are horrible. Won't return calls, promise close dates that they can't meet (several times). No consumer should have to go through this or risk as much money as my client has because of an incompetent lender. Lending.com keeps trying to blame Flagstar as the reason we have not closed (repeatedly), but I really think they are as much to blame for this terrible situation.

There are plenty of good lending companies out there that have your best interest in mind - these two are definitely not one of them!

I'm a RE agent. Buyer put in for a loan to buy a home (FHA). Property address in Aledo, TX. Loan agent-Darrell Smith, [protected]. Darrell said no problem getting loan approved. Their FHA underwriter had it for over 3 WEEKS & then denied it! Buyer in hotel & seller screwed.

Worst service I've ever had in my RE career & I will recommend all my clients not to use the screwball company. I will advise my clients never to accept a pre-quell letter from Flagstar, unless disciplinary action is taken against the underwriter and/or loan officer. If they strive to provide the best customer service in the industry they can only go up because they are the bottom ### of the barrel now in my client's books.

I just recently got a home loan with Flagstar and my ex boyfriends name ended up on the title to my house and he keeps getting letters at my address from my loan company. I have to get his name off my house since I am the only one making the payments so I should be the only one on all the papers. I think customer service is everything so take care of the ones that pay your salary. I hope no one has to go through this and having to straighten out a mess like mine has turned out to be on my first home.

Flagstar Bank forcde insurance on not just one but two of my proerties. They do not call the insurance companies and request to be mailed renewals or changes. You the home owner
must get them and on time or they send you a letter. Then you send them the information three or four times and then they dont tell you there are two insurance deparments at Flagstar. one handles General liability and the other flood and hazard. They also dont tell you during your loan that they require specific personal insurance policies after they issue you the loan. Then in my case they said they only recieved part of the policy due to fax problems on there end and instead of calling me to refax, they force issued policies on my properties for some three times the going rate. Then sent me a letter that states my escrow account is now in the rear and i need to send them money. I have refinanced one of my properties and i am in the works on the other. will never use Flagstar again and have filled complaints with MD state board of Mortgage Finance.

I am a first time home buyer, I initially have my mortgage pre-approved at Flagstar bank. I called their " Senior manager" a few times to check mortgage rates and different questions about closing costs. I never get a straight answer. They told me one thing, and turned around and did something else.

So, after our home inspection, we are getting ready to write up an estimate, I called again and ask for their rate. I was told, "Flagstar Bank is aggressively working to get you the best rate." I was quoted a rate of 5.875 over the phone. After I received my estimate, it said 5.99% and they have bought a point WITHOUT MY KNOWLEDGE to the closing cost.

Really, THEY DID NOT TRY TO HELP ME. THEIR RATE WAS 6.250 ALL ALONG. The reason I got 5.99 is because they applied $1495 out of what the seller agreed to contribute to my closing costs and bought down a point for me. I WAS NOT AWARE OF THIS AT ALL.

When I called their senior manager to ask him what the deal was, he told me that I am wasting his time and his assistant's time. What a ###. I promptly cancelled my application with them and will NEVER recommend anyone to Flagstar bank again.

Flagstar froze my eq line claiming my fico score went down I checked my score it had gone up!

They said prove it, I did 6 months now and still the run around. They said send it again.

I did they now say we will look into it like they had no idea we had talked before 10 times It not an issue of loan to value the line is for $125, 000 on a house worth $200, 000 with only $67, 000 out on the line with a perfect payment history. Man they like to play games with phone tag they don't call back.

I placed a bid on a Fannie Mae owned, due to foreclosure, home. I was told by the seller's agent that I was required to use a Fannie Mae backed bank. Flagstar Bank was suggested. The entire loan process has been a nightmare. Flagstar comes up with a reason to extend my closing the day or so before each closing date. They make sure they let you know very close to or the day before the closing date to correct a "new issue." This way they are assure they will get an extension. I have had my closing postponed 5 times! I startede this process in mid June. It is now September 10th and I have still not closed on the home. Per their usual Flagstar has noted a new problem on this Friday afternoon. When I finally got my loan office to pick up the phone, I asked if the closing would take place on W?ednesday as scheduled. Response, "Oh, I don't know." Can you believe one of my extensions was due to the Underwriter not being able to read my Agreement of Sale. Almost 2 months after the document was submitted to them! Another problem with Flagstar Bank; refusing to answer their phones. Stay away from Flagstar Bank .

That sounds about right, Flagstar is notorious for stalling tactics, you'd be better offf going elsewhere.

We have Flagstar too. They are the nastiest people you can imagine. They pretend that they didn't get your papers. They pretend they didn't receive payments. They pretend they are doing whatever they are supposed to be doing- but they don't.
You can send payments two weeks ahead of time and still be charged for late fees!

Keep your eye out for Tim Paul...we have had some extremely frustrating interaction with him and caught him in a flat out lie regarding the status of a property we were trying to purchase. He moved on to U.S. Bank for a while and is now the Sales Manager for West Town Savings Bank in Castleton. BEWARE!

I totally understand! I had the exact same problem with Tenacity Group in Greenbelt, MD for a home purchase in DC. I put the contract on a house in April 2009, up until the last week of July 2009 and up to my fourth extension they were still unable to get to closing. As a single mother going at this for the first time I was in tears! I'm thankful for having the best realtor in the entire world! I fired Tenacity Group and went through a different agent who was able to get me to closing in 3 WEEKS for the same house! Go figure! Sometimes the conditions are a sure sign of the lender and underwriter not knowing what the hell their doing and not willing to admit to it. Not sure what your state regulations are, but if you can find another company able to do your loan and guarantee in writing getting you to closing on or before another extension with the same or lower interest rate. I recommend you fire your current lender and take a chance with someone else. Banks are allowed to charge daily fees for every day you're unable to make it to close. So be careful.