Flagstar Bank
Reviews and Complaints

There is not a transparent way of escalating concerns about Flagstar practices on the website, and your customer service folks are either not empowered to handle such things or not available to handle such things.

I do not like there has been a change in the way Flagstar accepts it's mortgage payments, and without notification to the customers that such a change was taking place and when. I have been paying my mortgage with Flagstar for over two years and have always had options of submitting my payment through multiple accounts. Now that option is no longer available. I feel with that option taken away is the bank's way to bully customers into paying Flagstar's vendor's $15 convenience fee. Why do customers have to pay a fee for our payments to be accepted/submitted? I am certain you can appreciate customers in this time of crisis do not just arbitrarily have money to hand out just because. Is that how customer service is managed in the mortgage department?

I respectfully request you consider reinstating the previous payment options for customers. Most customers want to pay and pay timely AND without a lot of hassle. Flagstar HAD it right.

We recently sold our home with January and closed our escrow account with Flagstar. After many issues, we were finally sent a check. A few weeks ago, we received another check close to $700. We called to see what this 'miscellaneous escrow' check was and they stated it was valid and to go ahead and cash it which we did. Today we received a call stating this check was sent to us in error and we need to pay it back. My husband, being the kind person he is, paid it back even though we have already spent that money and now my family will have to suffer, going without basic necessities for the next couple weeks, because of Flagstar's mistakes. Amid a pandemic, this type of error is unacceptable. We are very distraught with how things have been handled and will not recommend this bank to anyone, in fact, I will go out of my way to make sure they know how awful this company handles 'business errors.' No apology, no remorse, just give me money. I will be pursuing this further in hopes to aid other people fair warning.

We recently had service through Flagstar Bank as an escrow company. When our home sold, we were to be issued a check from escrow. It has been over 6 weeks, and we have received no check. Throughout these 6 weeks, we have attempted to contact and correct any errors made which has led to confusion and false information. This has been very frustrating and not a very pleasant experience. The agents we have spoken to were abrupt and unapologetic or sympathetic. At the current moment, we would not recommend flagstar as an adequate service.

Agent working from home and had a dog barking in the back ground. When did bank employees start working from home. How do I know I did not talk to a hacker and giving my ss# was a bit unnerving. Last time I called to get my annual interest and they had it right in front of the agent. This time she had to add it up twice. A little bit non professional not talking to an employee at the bank.

My mortgage loan was transferred to Flagstar, LN#[protected] I initiated an automatic payment to be made each month. In November, I refinanced this loan at Chase Bank, and was directed to cancel the automatic payment, which was completed and confirmed via telephone to Flagstar on 11/20/2019. The mortgage payment was ACH debited anyway, without my permission on 12/1/2019. I have been trying to get my funds back since then. I've called twice, and was told they had no idea when I would receive my funds. I have sent 3 emails and have not received a response back from anyone. The lack of response and responsibility over this is completely unacceptable and unprofessional. I do hope you are audited very soon and fined for not doing your due diligence.

Denise Apele

This company is horrible and incompetent at best. I filed a claim in april 2019 with my insurance company which totaled my roof and issued payment in May. Flagstar has lost the first check I mailed to them despite tracking showing it was delivered and who it was signed for by. 3 weeks of daily calls, I'm finally told that they will stop payment on the check. I told the agent they can't stop payment on a check they didn't issue but she insisted that they could (second sign of incompetence). So I call back the next day to be told oh I don't know why you were told that and they other agent didn't follow up with her manager as she had stated. I had to call the adjuster to get a stop payment and a new check issued. 2 weeks later I sent the new check and after an additional 2 weeks, they are saying they don't have it. They claim they have a back lot of checks and that it's taking longer to process but they can not tell me if the check is even in the system. So I'm stuck not knowing where the second check is while risking further damage to MY HOME with a leaky roof and windows.

My mortgage was bought by flagstar bank and I wasn't notified cuz I was out of state. Now they want to charge me to make a payment. I didn't sign a contract with flagstar. And will not be giving my personal bank info cuz this bank is owned by a company out of China. I will not fund a country that steals from the US. and I will not be charged for this company not notifying me with in a timely manor

Hello! I was searching for a physician loan in Texas that allowed APPs (Advanced Practice Providers) to apply as well. APPs include Physician Assistants and Nurse Practitioners, we are commonly misidentified as mid levels which a term that does that properly identify us in any way. I called and spoke to a pleasant woman, I advised I was a Physician Assistant inquiring about Physician Loan information at Flagstaff. I was advised that Physician Assistants could not apply and if I did, the loan would be denied. I asked if Nurse Practitioners could apply and I was advised they could. I found this is a huge bias and discrimination against Physician Assistants. I'm not sure who and or why this rule is applied at Flagstaff Bank. Physician Assistants and Nurse Practitioners essential are the same with different education, we both have masters degrees and apply for similar positions. Physician Assistants in particular have a more advanced curriculum usually alongside medical school students and our clinical rotation include surgery and psychiatry. I am writing this complaint in the hope that this policy will change and allow Physician Assistants the same opportunities as our counterparts to apply for Physicians Loans withFlagstaff Bank. There is a huge miseducation and bias regarding this policy and I hope this is looked into and changed ASAP.

My mother had a trust acccount out of State (Indiana) with Wells Fargo. After the transition to Flagstar occurred, I was told it was a flawless transition "status quo". My mother is in a Nursing Home in Indiana. Today, April 25, The State of IN sends me notification of a $30.49 penalty for my mothers "bounced" quarterly tax payment. I called two different Flagstaff numbers and was told... the deposits are being accepted, you may write WF checks until the end of the year and (get this) the rounting number for EFTs changed on April 1st! The woman told me that "everyone was informed" and that she was sorry but nothing could be done.

Seriously? Who does business like that?

I've been told my checking/savings is moving to Flagstar Bank on 12/1/18 due to WF selling off branches - in Flagstar's area of Ohio, Michigan, Indiana..only problem. I live in Texas. Account was opened when I lived in California. I have no interest in banking with a bank that tells me my only option for a non-fee ATM is my local Walgreens! So, I called Flagstar to see what can be done to stop this process on my account, since I'll be cancelling it anyway the minute it opens.

Their answer? I need to talk to WF as there is 'nothing' they can do! Umm, , YOU are the ones doing all the work to change m accounts in 2 weeks! I called WF out of s&giggles, and of course, was told there was nothing they could do as Flagstar is doing the transition. If I still lived in Indiana (which the account wasn't opened it), I would close my Flagstar account and go elsewhere just because of the blatant lye I got from their 'service'.. of course, living over 1000 miles from their closest branch now, makes it a much easier decision. I just have to mess with closing/reopening and all that. Thanks for making my day soooo much easier, Flagstar bank!

I received a letter informing me my account was to be accelerated. The resolution took over two weeks to even speak with a person other than a customer service representative (csr). I had been misinformed repeatedly by multiple csr's. Each csr told me a different and varied interpretation of my situation. I was on the boarder line of being in default with a foreclosure pending. All information related to foreclosure was not discussed or acknowledged, even when asked outright. I feel this "delay tactic" is an attempt on flagstar to steal homes. If you are not diligent and listen carefully, they can and will steal you home. Be careful. Be aware. If you feel this is your situation. Just get a lawyer, right away. Do not wait. Flagstar is attempting to steal from you. I am fortunate, I was raised to be suspect of flim flam and a con when one is present. I paid my default and now am looking to refinance with another company. Get out of flagstar. Join the resistance. Get out. With all sincerity, smarter and faster than flagstar.

I was in the branch office in Coldwater, MI yesterday. I live in the state of Michigan. I choose to be a fan of The Ohio State University Buckeyes. I am very disappointed and disgusted by the bad choice of advertising for the Flagstar Visa card. Having a team logo on your card is nice, but putting down one particular team in your advertising is tacky. This must have been decided in a team room after a 2 martini lunch. I refer to the line on the advertising that states, in BOLD print, "Friends don't let friends bank like a Buckeye". Flagstar boasts customer satisfaction; seems more relevant if you are a Wolverine fan. Flagstar claims it is dedicated to providing the best service; now looks like Michigan fans will be more satisfied. My husband and I have taken great offense, as should all fans of Michigan State, Grand Valley State, Central MI, Western MI, etc. Please know that as soon as I can have my direct deposit redirected I will be closing my accounts and stopping my business at Flagstar Bank.

Flagstar mortgage is a garbage company. I flip homes in Illinois and have done over 40 in the past few years. My properties always appraise, pass all inspections, etc.. I recently was in the process of selling a property to a buyer who was using Flagstar. On 4 separate occasions, closing were scheduled only to be postponed by Flagstar the day before! I had 4 offers on this property within the first week, all with closing within 30-45 days. I made the huge mistake of going with the buyer using Flagstar. This property still has not closed two months later. I am now putting the property back on the market due to Flagstar's incompetence and starting over. All of my other buyers have bought other homes now. Sellers and Buyers beware! Do not use this company to finance your real estate deals!

On September 2, 2012 my husband and I lost half of our house due to a plumbing leak. We have followed all the insurance requirements and have notified our lender (Flagstar). Since notifying our lender we have since been informed that Flagstar will take full control of our insurance funds, to be dulled out in increments of 1/3rd with an inspector that we pay for to inspect the jobs after each job is completed and before any other money is released. This is also after we had to have a notary notarized a document from Flagstar that required a supplemental form since the original required form was not legal in the state of California.

My husband and I understand the reasoning behind this policy, however after speaking with Flagstar they are unwilling to allow us a single lump sum with the understanding that their inspectors can come out after the work is done.

I am a disable Veteran and this is a VA Loan. If the weather changes it is going to it will become very difficult for us to live in the house since we have no kitchen and no sub flooring. We understand that we do have the option to stay in a hotel, but we also have three animals that must be boarded if we are not living there. This is an out of pocket expense that is reimbursable, but honestly not an option for us at this time.