Flex review: Rent payment

On late November of 2023, I received a new card for my account that I used to pay my payments on the Flex website. I hadn't updated the card yet because I had to wait to receive it in the mail. I also reached out to customer service that I was switching jobs and would be getting paid on a different date, and that my payment would be late and about re-linking a new card.

On December 11th, I was told that while they couldn't cover my rent for the month of December I could update my account after the 20th of that month. On the 16th when checking my account it stated that my service was paused, when reaching out to customer service for further clarification I was told I could submit a resume service request on January 11th.

As of today I reached out to get a specific date on when I could apply again because I couldn't access the page through the app. I was told that because of an error with my Transunion account that I had to wait an additional 60 days to reapply. I must've entered a wrong digit when inputting my social security number, when trying to explain this to a Flex support agent Koh. I received no help, he continued to reiterate the same thing about re-applying in 60 days. When I asked for my concern to be escalated, and to speak to someone else I still received no help.

I kept receiving different information from each customer support rep I talked to, I am currently frustrated and have no other options.