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CB Insurance Services Florida Blue Primary care provider
Florida Blue

Florida Blue review: Primary care provider

S
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12:47 pm EDT
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A few months ago I have received a letter from Florida Blue Medicare dated 06/24/23 informing me about my new primary care doctor, which was assigned for me and which change I never requested (and by the way, this new doctor is 300 miles away from my home). This letter was followed by new membership card with new provider. I could not believe my eyes. Everything was done without my knowledge and request and is ridiculous. I called Customer Service and they blamed on their computer system and promised to fix it right away. I stayed assured this problem was gone. Today 09/14/ 2023 I received a phone call from my provider telling me they received the letter from Florida Blue telling them I switched my primary care provider. I called Florida Blue Customer Service today and they promised again to fix it. I was kind of happy with Florida Blue but now with screw ups like this (accidental or intentional) I will be looking for a different insurance company at the end of the year. I am very disappointed with Florida Blue Medicare. Thank you, Stan

Desired outcome: Legitimate and honest explanation for that, which would convince me to stay with them. Otherwise they will lose me.

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    4800 Deerwood Campus Parkway, Jacksonville, Florida, 32246, United States
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    Nov 20, 2024
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