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I purchased a dress around Easter at a shop called Flower Clothing and after wearing it only 3 times the material ripped when I lifted my arm about a week ago. I phoned Head Office and told them what happend and that I didn't have the slip anymo...re they said it was fine and I returned the dress to the store on Monday. I received a call from the Operations Manager names Wendy who demanded that I find a bank statement with proof of payment (not sure what happens if I paid cash) or else she will not process this query. I explained that I bought it around Easter and did not have the slip anymore and that I had advised Head Office of this during the previous discussion. Wendy spoke to me in a very familiar way and then told me that she would call back when I "had a change of heart" and slammed the phone down on me! Yet I am the customer who purchased something which has turned out to be poor quality. I then phoned back and asked to speak to a manager they said that Wendy was on the line and I then explained that Wendy was the person who I was complaining about - I spoke to the Line Manager who did not think anything of Wendy slamming phone's down on customers and also wanted to know why I know longer had the slip. Yet on Flowers website they say that Customer Service is very important to them. They are not keen to refund me for their poor quality merchandise that I have barely worn and never even offered to meet me half way as I know longer have the slip. I wonder if they get lots of these calls and this is why they refuse to pay...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have bought alot of clothing from Flower Clothing myself and am finding it to be very overpriced as it does not last any longer than a Target clothing article. I always wash in the delicate cycle and in a wash bag and would be lucky to get 3 lots of wear from some of it. It is poorly made, think clothing should look at were it is made they charge alot for the fact it is made in China!
All I can say is Chris Hoffman needs to get literate for womens clothing on QUALITY of production not something you pay $100 for and the stitching decides to come undone and after a few washes loses its elasticity.
What a joke! Buy quality ladies not china made, at least it'll be complete not half finished with a raw edge, ewwwwww! Dis-tasteful and putting off especially when there clothes slip off the racks, they can't even afford proper hangers. Thank god for Witchery!
You people are a bunch of wingers! I have bought over $10 000 worth of flower clothing in the last few years and I find the quality to be exceptional... in fact I have never had anything fall apart and am still wearing items that i purchased many years ago and they look brand new.
I also had dealings with Wendy in this store's Head office. It amazes me that she continues in her position. Very unprofessional with very poor customer relation skills.
I wonder if Katiejan is connected with Flower clothing in some way. There are clothing shops that sell cheap rubbish clothes - poor quality fabrics; poor tailoring etc - but these shops sell their clothes at very cheap prices. Flower clothing sells trash clothing (so last century too) but at Sportscraft and Country Road prices! I am truly amazed that women can be conned by expensive billboard advertising around the city. This company has a BAD feel.
LEA
I am waiting to hear back from them, I bought a cardi with lace on edges last September in Qland went to wear it when i got back to Vic in November and noticed the lace was unraveling and coming apart from the seam, never worn or washed, was going to fix it myself but don't think I have enough material even to overlock on the lace, a top worth nearly $100 should be better made, I just hope I don't get the same treatment as others here. My request was either if they could send lace and fix it myself or replace with another garment of same value when back in q.land. Will keep you posted on the outcome . Adele
I was surprised after reading some of the comments, Cathy ( I think she was from head office) was wonderful, she rang twice and couldn't be more helpful, searched around for a replacement cardi, then had it sent to the store which I purchased it from, picked it up, agree with other comments the clothing isn't the best of quality for the price and not really my style so I don't think I would buy from them again, but that is my opinion only. Adele
Visited the new Flower store in Westfield, Miranda yesterday. Nice to see a new store, staff were friendly. BUT overpriced clothes for mostly synthetic materials, have seen similar quality in much cheaper Asian fashion stores. Interesting to see how long before a sale ?
I would not recommend any of the clothing from Flower Clothing. Their garments are extremely poor quality and not fit for the purpose they are sold for. I spent nearly $800 in one visit and from this ended up with a dress which had to be returned twice due to poor stitching, trousers that don't sit properly and have to keep pulling them up and a grey top which after 5 months had stitching coming away in 4 places.
I returned the top and despite asking for for a full refund, Flower decided to repair the garment and now the underlay is showing so the garment is unwearable. The answer from Head Office is that they followed Flowers Policies and Procedures.
Flower Clothing fail to recognise my rights under the Australian Consumer Act. I have a top I can no longer wear and I am now having to pursue further action by taking this matter, as a first step, to Department of Commerce, to obtain a refund for the $100 top.
My advice is stay away from this company and their clothing. There is better quality clothing available and companies that do not break the law by ignoring your consumer rights.
Flower Clothing also remove postings from their Facebook page they do not agree with. Such as complaining about an item and seeking assistance.
Lodged a complaint with the Department of Commerce and Flower Clothing have refused to issue a refund. The garment was of poor quality to start off with and was falling apart in four separate areas.
The repair they then completed was not done with due skill and care and now the underlay is showing making it 100% unwearable.
Flower Clothing remove any postings on their FB page they do not like and then block your ability to add anything further.
Be very careful when dealing with this company. Me...I am progressing my case to the Perth Magistrates Court and commencing Civil Action.
Agreeing with these comments. Each purchase so far has been a disaster. Definitely do not buy with ANY intention of exchanging. Left me in tears probably more through dismay at the attitude of the assistant. Clothes are pretty boring anyway. Was trying some classic lines. Oh yes - good luck trying to unsubscribe from their mailing list. Still trying after 6 months. Plenty of other fab stores out there - think I'll stick to recycled to keep the planet turning. Jen
I've only ever had good experiences shopping at Flower so I'm surprised by these comments. I shop at the Karrinyup store sometimes and have mostly always found something nice (which I find hard sometimes being size 18 but not wanting to shop at the plus size stores!). I've found some flattering clothes that even my husband has liked on me too!
OMG I cant believe Ive happened across this about flower clothing. I bought a dress from there for $140 around April/may which proved to be faulty when i got it home, the tie strap at the front came out as did one I tried on in store on a different dress, same style. So I returned it to Marion store, SA. (next day) They would not refund me ! The woman (cant remember her name) at head office in perth refused to refund me. Eventually after about a month they posted me a credit note for $140. I have just spent it today hence my message on here. Prior to the problem I had bought quite a lot of clothing from there and loved it all. I can see they have 2 styles mainly the polyester /crinkle fabric and the cotton clothing. Personally I find their cotton clothing quite poor quality. Anyway I only went in today to spend what was owed to me. I will not be going back ever ! As basically they dont guarantee their quality. ie. If something is obviously faulty, like this was a channeled belt came out and was not stitched properly inside, a full refund should be offered, this is proper customer service. See I was a regular customer and now I will never ever go back, because I cannot be confident of a refund if an item is faulty and also there is now bad feeling and overall not a pleasant experience. Flower clothing ! this kind of treatment and attitude does not work ! It does not build strong and loyal customers, sorry good bye.
I have bought a lot of clothing from flower over the years despite the quality and prices not up to par but as I am tall I need the length. I recently bought a top for my mom who was overseas on holiday. She did not like it so it remained in the bag untried with all the tags. I took it back in for a credit some 2 weeks later.I was rudely informed that I could not change it due to a 10 day return limit. I have my own business and this woman was so arrogant I had to really contain my temper. There was no discussion just No..I have my own business and my staff and myself would never have behaved in such a dismissive way.i assured her I would never shop here again...garden city flower..her departing words were..ok no worries...charming...!, !
I can't believe these comments. I shop at Flower every time I visit Australia. I have loads of their clothes, have worn and washed them to death and nothing has ever fallen apart. I find the ladies in every store I have been in to be fantastic and very helpful. I will be in Australia again later this year and I will be visiting Flower.
Wow, so many problems, looks like I am just one more.
Damage to shirt after 3 wears.. stitching failing in at least two areas
I have emailed but hav not had a reply yet, but sound like I won't get anywhere... how sad
Guess I won't be going back either
It was even worse working for them! I had to take them to fair work because they underpaid me and fair work sided with me, but Flower Clothing STILL didn't pay! My only other recourse was to take them to Court which wasn't worth my while. They don't look after their staff either.
I have nothing good at all to say about them!
I was just about to apply for a job there but I think I will reconsider. I have worked for the Managing Director before and he is not a very nice person. The company went bankrupt too, so maybe he is not a very good business man either
Just had an experience with flower clothing that i would like to share . I was going to buy some used mannequins from this company that were advertised for sale on the web .After driving for 2 hours to pick them up when i arrived i was informed that the price advertised was wrong and that they would be triple the price quoted if i wanted them .They were second hand damaged mannequins and he wanted almost a new price for them . No wonder there are so many complaints about that company if this is how they operate .And if this is how the boss does business no wonder he has been bankrupt before.