Foodstirs
Reviews and Complaints

I paid a significant amount for a six-month subscription for my sister's birthday gift. She received the first three and now she is so disappointed because she never got the rest. I've tried reaching out via social media, but no one has responded and the phone number is

Foodstirs charged me for a baking subscription but never fulfilled my order. They stopped responding and refuse to refund me. I signed up for a baking subscription with Foodstirs, but they never fulfilled my order. They delayed it and then didn't send it after the time they promised. I was charged in full. I have contacted customer service via phone and email, and they haven't gotten back to me. I would like my money refunded and my subscription canceled.

This has been my second complaint. I ordered a separate box from Foodstirs and a subscription. It took forever and a complaint to Complaintsboard.com before someone responded regarding the box I ordered. On December 14, a representative *** emailed me to say that the first box in the subscription would be sent out. It has not yet been sent. I emailed but once again no response and no one ever picks up a phone. You have to leave a voicemail mail which does not get returned.

I never received my order I placed on February 15. The order included mini powdered donuts, and despite assurances from customer service, I've received no confirmation of dispatch. Repeated attempts to contact them via phone have been unsuccessful, with no one answering my calls.

I have been trying to contact the company just get a shipment update for a week to no prevail. I placed an order on November 2nd. I emailed them on Thursday to get an update on shipment and as of November 9th no update or reply. It is very disappointing and shameful that ui cannot even get an email back saying that the order is delayed or any other explanation on why my shipment has not been shipped. Any communication would be appreciated but the company has decided to ignore me all together.

Given a 1 year subscription box 12/19. We have received only 3 and all 3 have been incomplete. Can not get company to contact me. My daughter was given a year subscription to Foodstirs baking boxes for Christmas 12. To date, my daughter has only received 3 boxes and all have been incomplete. The first box did not include enough mix to finish the product, the second and third did not include the cookie cutter needed to do the bake and were both over a month late. I can now not get the company to reply to me about my complaint.

I paid for a 3-month subscription in April and haven't received any products. Previously, I had to email to get my last delivery, which I attributed to the pandemic. Despite signing up again in April, no products have arrived. Meanwhile, I keep receiving promotional emails to refer friends, which I'm hesitant to do. My attempts to contact the company have been ignored. I expect either 3 sets of products or a full refund. The subscription, meant for my granddaughter, has only led to disappointment. Please assist.

I ordered and paid for a baking kit for my daughter on April 1. It was never fulfilled or sent. Will not respond to refund request. I ordered and paid for a baking kit for my daughter on April 1. ***. The cost was $33.98 I understand there were delays due to COVID19 however 2 weeks ago I received an email saying my order would be fulfilled and shipped by the end of the week. This did not happen. I sent them an inquiry the next week and they said it would be fulfilled and shipped that week. This did not happen. My order status is still unfulfilled on their website. I requested a refund but have received no response.

I purchased a one time 3 month subscription from this company as a gift to someone. When I logged into my account to check on the last delivery that should have been made I noticed that I am set up for another subscription that I did not sign up for, and It shows it is set up for auto debit. I do not want this subscription that I didn't not sign up for. I have tried to deactivate it online but it will not let me. I have also tried to remove my account info but it will not let me do this either. I have tried multiple times to email them and have gotten no response. I tried to reach out via social media as well. I also tired to contact the phones numbers I could find for this company but they are no longer in-service.

We bought. 3 kit subscription gift for my daughter and have received one in 3 mos w/promise it is coming over and over We love foodstirs mixes so we bought a 3 kit subscription gift for our daughter.We received our one and only kit in feb. & keep being told by customer service that the next one is coming And that it is delayed a week. It's been 3 months now and we have a very sad little girl. We should've had one in April and o e in June. It's one thing to be delayed due to what's going on but 3 months and the same canned response from customer service? I even got a weird email talking about a cancellation and was assured this was just a mistake by a phone rep. This might be enough to make me never purchase their products again... and we buy a lot of food stirs. There should be communication sent about this and it seems thru reading these other complaints I'm not alone

Ordered products almost a month ago and still have not received them I ordered several products on 11/24 and as of 12/22 I have still not received my products. My order number was XXXXXX. On 12/7 I received an email that my order was being processed and would be shipped that week. I received another version of that same email on 12/8. To this date still no info on shipping and the order is still marked as "processing" I sent several emails to the company and tried to leave a voicemail but the phone number hangs up on you before you can leave a full message. This was supposed to be a Hanukkah present for my child and sadly it never showed up. Not sure why there has be ZERO customer service in the way of answering questions or helping with product information but I think it's disgraceful to have no way of contacting the company or having customer service return your emails and calls.

Billed me twice for the same goods. Sent an email immediately to cancel one of the orders. Did not respond for days, said "no returns, too bad". Hi- I placed an order with Foodstirs and they charged my credit card twice for the same amount and placed two orders of the same things. The only reason I knew was that I recieved two email order confirmations for the same goods simultaneously and then checked my credit card and was billed twice. Within 1 minute of receiving the two order confirmations I sent an email to cancel the duplicate order and refund my credit card. Several days later I recieved a response that the order was shipped, they can not refund, and I can not return. How should I pay for this because their system duplicated an order and they do not check their emails from customers? This is a scam. Also, How can this company have an "A" rating when everything about them is a complaint and negative?!?!?

I was promised a refund on May 15 and May 28. Neither of those refunds was ever processed to my credit card. On April 16 I purchased a 3 month subscription and a a Lovely Lollies Cookie Pop Kit for a total of *** for my nephews' birthday (Order #XXXXXX).On May 13, I received an email (Request #XXXXX) stating that I would be refunded for the Lovely Lollies Cookie Pop Kit because they are out of stock but would still receive the Bakers Club 3 Kit Gift Subscription shortly. I received a second email regarding this same shortage on May 14 (Request#XXXXX). On May 15, I received an email confirming my refund in the amount of *** and *** After not hearing from you at all regarding my subscription box and my nephews' birthday passed, I contacted you via Facebook to get refunded on my subscription. On May 28 I received an email confirming my refund in the amount of *** In addition, on May 28 I received an email that my subscription was cancelled. Yesterday, on July 13, I received an email that a shipment from Order #XXXXXX was on the way. I did not understand how this was possible as I had canceled my subscription. I thought that maybe you were attempting to overcome the horrible experience we have had and provide the product despite us not paying for it. However, that was not the case. When I went back to my credit card history, I noticed that I never received any of the appropriate refunds that I have been promised. It has been more than 6 weeks since you confirmed that I would be refunded.

Order placed on 12/16. I was charged the same day. Two months later and after repeated attempts I still have not received my order. *** Hi there ***, Thank you for reaching out to the Foodstirs Family! We are so sorry to hear that you received your order with 2 missing items and also that you experienced such a delay with receiving this order. Your order history tells us that you are an obvious loyal Foodstirs customer and we are again really sorry for the negative expe4rience with this order. We are currently working on getting your 2 missing items out to you! Please let us know if you have any additional questions or concerns. Thank you so much, The Foodstirs Bakers But the shipment never comes...so I email support again... 2/6 - I email support : The response: *** Feb 6, 12:14 PM PST Hi ***, Thank you so much for your follow-up! Your missing items have not been forgotten about and our deepest apologies for this wait. We have been going back and forth with our fulfillment team receiving in some fresher product to dedicate to our customers that were missing time sin their recent orders. We anticipate your replacement shipping out shortly. Should there be no update by this upcoming Monday, we will refund you for that portion of your order as you have been waiting for a very long time and again we are so sorry. As of 2/17 still no shipment or partial credit was provided