Forever 21
Reviews and Complaints

I’m making a complaint about your company because I feel discriminated against. I had an interview at a forever 21 here in Canada where I live. The interview went good and everything but I feel that I wasn’t hired because I have a learning disability which I brought up to the man who hired me. What happened to fair opportunities for all? I don’t feel it’s fair considering im a hard worker. I may learn differently but I’m no different than anyone else. I won’t be shopping with your company again because of this.

I waited for almost a month to hear then that they returned my items to the warehouse. I still don't understand the reason of it as their reps don't tell me that, they simply have no idea. Maybe it was their system error or stuff like this, but I would like to get an adequate offer from them to resolve my issue. I know I want too much, they are not so professional for actions like this.
Asked for a refund, they said it would take 8-9 business days. Why so long? Why can't you charge us within the same period? Oh well, I guess I'm too frustrated to say more.

They sent me a wrong size dress. I contacted their customer service. The girl named Sarah said that I have to send them photos of the dress via email to make them sure my problem is real. Hmmm... Ok. I did what they wanted. It took them over 3 weeks to make a decision and it was against me, unfortunately. They said it's been a long time since I received the dress, so it was impossible to return. What? it was you who spent years on deciding what to do with my case and now you want to blame me?
I'm sitting here with my dress and have no idea what to do.
I doubt I'll even shop online again

Hello
on 8/29/17 my wife went to your store ( forever 21 ) located at the ocean county mall in Toms River, new jersey 08753 . she bought a pair of jeans earlier and she went to the store on that date in order to replace the jeans as the product is damaged, she wear the jeans for one time and realized that it has three halls on it, she had been refered to the store manager for assistance, she told the manager i would like to replace the jeans with another pair, the manager stopped her saying the tags aren't on the item and you already used it so i can't help you, my wife informed her that she has the tags and the receipt in the bag with her, the manager responded that i can't help you as you used the item not even asking about the reason why my wife is replacing it ! . my wife tried to show her the damage on the item but she refused to even let her show her anything or even giving her the chance to explain the return reason, the manger response was i can't help you have a good night throwing the bag to her and walk away from the counter, my wife was shocked from the manager's attitude, left the store with a very bad experience given from a manager at a well known establishment that had been in the business for many years . my wife came home and told me about what happened, i promised her that i will go with her to the store may be its a miscommunication issue between her and the manager as my wife just moved to the country 4 years ago i thought may be she didn't understand what happened from the manager .
on 8/30/2017 i went with her to the store at 7:30 pm asked for a manager and the same person came to me with a very negative attitude, i told her my wife came 2 days ago to return this item can you please tell me the store policy for returns and exchange, her answer was i cant remember her, i said that is fine can you please look into the issue that we have, now she remembered her !, i asked if she did give my wife the opportunity to explain why she is returning the item, and her response was i don't have to ! i cant do anything for you she cant return it, if the product is damaged i cant return it . are you kidding me here, buying a product from a well known brand in a damaged condition don't make you subject to a return ?! at least emphasize with the customer and explain to them there options instead of yelling at them, by the way her employees where in a shock mood from her reactions, then she told me wait a sec as i am going to call my manager now, she went and grab the phone from the counter and called the manager, but guess what she actually called the mall security who showed up in like 5 min, i was shocked, she asked them to kick us out of the store, stating to them that we yelled at her and screamed at her which is not true, the security guards asked us to leave the store as she is not willing to assist us any further, she created a seen that wasn't really necessary at all claiming things that didn't happen . we left the store with the security guards that also asked us to not come back to the store ! what is going on i had been in the hospitality industry for more than 8 years and never treated a customer like that, i don't believe that is the culture that a well known establishment like FOREVER21 teach to there employees and would like you guys to look into this matter . i can be reached at [protected] . the way that we where treated at your establishment is not acceptable at all and its not fair as well . will look into a response from you guys as soon as possible .

I placed the order on 2nd of August today is 19th and I still didn't received the package even the website says that delivery time is 3-5 days . I've e-mailed the costumer service of forever 21 couple times and I didn't receive any responds . I would like to receive the full refund for my purchase as I've never seen such a unprofessional behaviour from any company. ( I am doing online shopping regularly for many years). My order number is [protected].

Arrived at Westfield Shopping Center Mall in Palm Desert California a little before 10 a.m. Saul staff sweeping and cleaning floors no store hours posted on the windows waited for about 20 minutes realize that they were not going to open at 10 until we looked it up online recommend posting hours on Windows when the mall opens up earlier and staff behind the window could have let us know that it open at 11 instead of just looking at us standing there buzzing around

We went to Forever 21 Robinsons Magnolia branch earlier. Nagpasama ako sa friend ko para bumili ng leggings. Nakakatuwa kasi yung saleslady very accomodating. She gave me recommendations kung ano yung pwedeng itry. So ayon nasa fitting room na ako. Yung friend ko naman, habang naghihintay sa akin, umupo sya muna and sa tabi ng upuan sa may fitting area, may nakita syang wall outlet and nagcharge sya. Di naman nya alam na bawal. Ang nakita na sya ng mga saleslady. Siguro nasa dalawa kasama na yung nagaassist sakin pero di naman sya sinasaway. So akala na okay lang. Palabas na kami ng fitting area and may guard na lumapit sa amin ang sabi "Alam nyo bang bawal magcharge dyan". Sobrang galit yung approach nya so nagsorry naman kami. Ang direcho lang hanggang palabas na. Bago pa kami makalabas. May ida pa ulit guard ang humarang samin. Sobrang panget ng approach "Kayo ba yung nagchacharge don?" Wala man lang maam or miss na tawag. Sabi namin. Opo kami nga po and may kumausap na nga po samin. Pasensya na po. Pero tuloy tuloy pa din yung guard. "Bawal yung magcharge dito.Alam nyo naman na private to. Pwede ko kayong icomplain!". Sobrang nakakashock kasi ganon yung approach samin. Pwede naman kami sawayin nung nagchacharge pa lang ng phone. Nakita na yung friend kl ng ilang saleslady ang walang lumapit so akala nya okay lang. And kung kailan nakabili na ako at lahat saka lang kami nilapitan nung guad. Wala pang 10 mins yung pagcharge ng friend ko pero parang ang dating eh nagshoplift kami or what. Sobrang bastos nung approach nung ladyguard na hindi na kami gaano nakaimik kasi nasa state of shock pa kami. Iniisip ko tuloy, siguro kung ibang customer yon na sosyal sosyal, hindi ganon yung approach nila. Sobrang nakakadisappoint. Walang customer service. Pwede naman kami pagsabihan ng mahinahon at hindi parang pinapahiya. Sabihan pa kaming "Pwede ko kayong icomplain!" Humingi na kami ng dispensa. Pero hindi ko talaga mapapalampas yung ginawa sa amin. You can watch the cctvt. Mas okay siguro kung maring nyo pa kung paano yung approach mga mga ladyguard don. Customers din naman kami. Hindi dapat ganon ang approach nila. I'm so disappointed sa Forever 21 Magnolia branch. I told this story to my sister and gusto nyang bumalik sa branch na yon to talk to the manager. Nakakalungkot. Never na akong mamimili sa branch na yon because of what happened.

Consider this when applying to Forever 21 at Oshawa Center. When a company provides multiple hiring positions, despite of when the store started business, it means this store is already experiencing and having many civil issues affecting their business. This one here started September 2016, and currently hiring for over 10 positions. Why? Because the business needs help. Why does it need so much help? Perhaps the issues are from the management.

One giant issue of this company/store, is over-hiring and cutting hours. They just over hire so many employees, (the manager also claims he/she does not fire people, making him/her seems like the best manager ever) but at the same time having to cut employees' hours due to this, in order to make the business look like it ain't loosing money. It's unfair! Especially when we all are here for one reason - to make a living! The company is doing so for the reputation, making it seems like it is a friendly workplace and everyone is treated like a family, providing a lot of hiring opportunities, but explain how is it friendly when it is cutting people's hours, even those who works full-time are sometimes ask to leave early. There are even employees who only work once a week. How is this a friendly working environment?

The management needs to improve on 3 subjects.
One is to improve on interview and hiring skills. During the online application and job interview, the job description is very minimal. The interviewer expect you to know, understand and have the experiences in the position you are applying for, even when the job ad said "no experience required". Therefore, it can lead to surprises when new employee started the actual work, thinking the roles doesn't match up with the job description.
The interviewer claims the store to be multi-cultural friendly, for he/she hires employees of different races, but yet, has no knowledge of different cultures do businesses differently, due to cultural differences. (The founder of Forever 21 is a good example. A Korean couple opening business across North America. He uses Asian standards to maintain his business. Like employees are not allowed to confront shoppers if caught them stealing, because in Asians' mind, this is consider little things to not worry too much of. Americans/Canadians wouldn't make this a company policy knowing that it can affect the business by loosing money. Look at the company now when comparing to other clothing retail stores that are founded by North Americans, which one is earning more? Research that!) You just can't expect a new employee with only abroad working experiences, to apply that into the current job position, when knowing that he/she is new to this province and position, and is here to learn and gain Canadian work experiences, just to stay strong and try to make a living. That's what the new employee is here for. Either you don't say you're multi-cultural friendly, or you simply just don't hire people who only has abroad working experiences, when you have no patience in providing the training.

Secondly, the management needs to improve on training skills. When promise to provide complete proper training for new employees, please do so in a proper way. For example, when you are training a new employee to do a whole complete proper opening, you need to schedule him/her to be at work an hour earlier prior to the mall opening time. Let him/her have the experience of doing the whole complete procedure, instead of scheduling him/her to half hour prior to mall opening time, and expect him/her to do an 1 hour work all within 30 minutes. You are the manager and yes perhaps you can do the job within 30 minutes, but he/she ain't a manager. So don't expect too much! Learn to see things from new employee's perspectives, not putting your abilities of doing something towards the standard, and expect them to do the same. You're the manager, not the new employee. He/she doesn't have to do what you can do, for he/she ain't the manager. So be patient and provide the new employee with all the complete training properly with patience.

Lastly, the management needs to improve on improving themselves. When stressing the importance of being a role model and communication, the management aren't even doing so themselves when expecting the employees to. For example, a role model management would give all the proper break times to each and every employee, not causing some employees having to miss one of their breaks and sacrifice their own time and energy. A good company can only become better when learning to reflect on themselves, taking critics, and improving themselves, just like when interviewing, you ask the candidates what are their weaknesses. It's the same logic. When inferiors advice superiors what not to do, is not because they don't respect you, it's because he/she wants you to remember you are representing the company. A sales associate once came up to the cash counter to advice the superiors not to be behind the counter and chatting loudly, when there are no line-ups at the cash. One of the assistant manager flipped out and said "who does he/she think he/she is? He/She is only a sales associate. How dare he/she talks to me this way". If you ain't violating the company rule, would you think one would speak up? It ain't about the level of position you are, it's about representing the company. If you want to chit-chat loudly, do it outside work. Do realize you are at work to work. Work on communication so that you can handle such situation better. Why make something so small into a drama when it is a good opportunity for you to improve yourself, make yourself better and show you are a role model.

Safety awareness needs to be taken more seriously. New employee was almost injured by a misplaced fallen ladder on his/her second day. Stock manager used an old clothing rack for moving the boxes of items to return to the warehouse, and one of her finger got injured and blood burst out. When the company is aware of this old broken clothing rack, why not replace it! Employees went to get the first aid kit when this injury happened, the first aid kit weren't even properly provided. Ice packs are still in the kit and not in the fridge like it's supposed to be, band-aids weren't even in the kits, only bandage cloths, and not even a wound spray in the kit. Explain what this first-aid kit is for then!

Founder, there is no point of spending money on plastic wrappers and wrapping papers to protect items, which is not so environmental-friendly, when you don't even care if shoppers are stealing. Us, employees, are like working for a company which encourage stealing.

Most outrageous thing that happened when resigned, the manager expressed that resume betrayed him/her, insulted the work experiences stated on it as well as the skills, and accusing the writer of this post to be a liar. The manager stated if performances and ability don't match, then don't put it on resume. How dare the manager said what not to put on resume when 1) the writer of this post did work for that position and have experiences, 2) the manager obviously know the writer of this post is trying his/her best to adjust and adapt to this new place where there are no families nor friends to support, and that the writer of this post is fighting hard to make a living at this foreign country, so don't dare freaking tell the writer of this post that an incomplete resume is better. The writer of this post now clearly understand how bad this company is, especially that the company hire someone so outrageous as a store manager. The writer of the post does not regret to resign the job.

Seriously, not worth working here when working hours at this unhappy workplace with a not so good paid. Other clothing retail companies are already hiring full-time positions above $15, when here is still under $14. Also, during interview, the manager said he/she got hired as a manager without prior experiences, so just this can tell you a lot about how this store is.

Horrible Customer service & Very arrogant attitude.

I purchased over $120 online & $50 in store about 5 days ago. And now the items gone on sale from $19.90 to $13.93 & from 15.99 to $11.13.
When I called them for the price match, they are refusing to price match the items, and extremely with a rude attitude, their response is “That how it is, that is our policy, if you don’t have other question good day”
Last time I ever purchase any item from them.

Avoid these careless, time wasting imbeciles!
I ordered on 1st june, parcel was delivered to a wrong place, a week later my parcel was sitting on a sofa in my buildings reception area, box was opened! After inspecting it I made a list of missing items wit prices/prod uct codes/item descriptions, sent all to f21. They spoke to ups, who then called me on 14th june confirming it was indeex delivered to a wrong place. I kept emailing and emailing, had no responss until monday this week. First line was asking to provide a list of missing items.. This is their reply to my email where an extensive list is included! This is what these donkeys do, they dont read emails, merely brosing them and ask for info u already sent over and over. Im owed nearly £300for missing items and decided to return the rest simply because I want nothing to do with them, order I made is worth £460 and im yet to get a single penny back. How can a so called company have one nr for all kinds of enquiries and one email?! Ill open a paypal case against them and will never buy anyth from there. All my friends withnessed this battle and none of them are going near that shop either. Avoid!

I had ordered a product last month and it was lost/delivered somewhere else. The customer care had updated wrong information and told me it was delivered properly, while I did not get it. After taking up follow-ups several times, they informed that it had been lost.
Later they told me my money would be refunded in 4-5 business days (that's what the website also says). I have been following up since more than 20 days now, and they only say that it's been processed and the money will reflect in my account in 24 hours. The most horrible service I have ever come across. This is an issue of fraud, dishonesty, horrible service, and carelessness..

Today July 1, 2017 I was shopping in forever 21 to find my Fourth of July outfit I was helped by a young lady by the name of Chanel. Very friendly, new where everything was except one particular item. She asked another employee by the name of "Tatiana" if she could help find this item. It was a jean dress with balls on them. When I approached Chanel she told me to continue to shop and she would find the item and bring it to me. It took a little longer than expected and I'm guessing because as I was in the the area where shoes were located I seen an Indian lady who I'm guessing was a manger loudly approach Chanel and two other females YELLING LOUDLY "WHAT IS GOING ON, WHAT IS THIS, BREAK UP THE HUDLE, IF I ASK YOU AGAIN ILL FIRE YOU ALL" I seen Chanel then walk away ... she approached me and told me the dress wasn't located because she isn't allowed to talk with other coworkers. I found that approach to be very awkward and weird I asked her for the managers name she said preya. I think the way the employees are being treated is sad and disrespectful. Never would I ever put my employees on the spot like that in a full store. I seen Chanel walk away only to be followed and intaginized by this woman who is suppose to be her manager. She isn't suppose to be belittled. I then seen the other female who was helping her find the dress take her badge off and walk away. The level of disrespect was at an all time high. They need to understand their positions and when and where to handle things. I will not be returning to the concord store. Chanel handled herself really well and I told her I would make this complaint. My name is Amelia Collins, I can be reached at +[protected] I hope something is done about this. Thank you for the allowing me to voice my opinion.

Hi

I would like to share my shopping experience in Forever 21 Ezdan Mall Qatar.
I bought my bag there and unfortunately they forgot to removed the security tag.I didn't notice it until I went to other mall and when I entered in one shop it alarmed.I was shocked and embarrassed for what happened and when tried to talked to the shop if its ok to removed the tag even it is not their brand.I brought my receipt. thankfully it was inserted in my wallet.However, the shop didn't allowed it and they suggest us to go back to Forever 21 where I bought my bag.We went back to Ezdan mall, we spent taxi fare for the sake of removing it and honestly knowing Qatar I don't want to be accused for stealing that's why Im so upset with the service of Forever 21 Qatar!We talked to the cashier and the Manager!but the Indian Manager was so rude and she didn't care about their brand!She just said that if we want she can cancel the bag!We demand to return our fare for the taxi, the mall was far to our place and we didn't need anything to that Shop just for their mistake to removed the security tag! She said even I complaint to forever 21 its not a big deal!We are the customer, but Im expecting here a real apologized not as rude as she like.not even listening to their customer!We are all upset for what happen!shes blaming other shop for not offering help, it is not the point there.its not the fault of other brand that forever21 have low kind of service and forgot to removed tags!fine, they cant returned what we spent for the fare.But the way she handle our complaint is a big No!Shes an arrogant to said that she can cancel the bag and give the money back!we are not against the product!we are against to the way she handle the customer!how poor their service without concerning to the brand!I Always shopped to Forever 21 Philippines but I never experience this kind of service.

We hope that the service of Forever 21 Ezdan Mall Qatar improved their service and the manner of the staff their!

Thanks!

I ordered items from this company and paid and extra $23 for expedited shipping. I called customer service because I was concerned it had not been shipped. They informed me it would come on the said date. I called back later in the day and spoke with a supervisor (Raymond) and he said I would receive it on the assigned day as well. I asked Raymond was he sure? He then stated well if you don't get it today you'll get it tomorrow. I said which one is it! He then repeated everything he previously told me! Finally the item was shipped BUT to the wrong address. I called to correct it and I received nothing but attitude and poor customer service from an agent named rain! I'm livid! I will never shop forever 21 again! I should not have to spend money on items that don't arrive in time! I should not have to deal with poor customer service! The lack of empathy and supervisors is totally unprofessional.

I live in the UK and came to New York obviously wanting to do some shopping, so happy they had a forever 21. I wore the skirt once last night and zip broke, after one wear, I can't even return it back home as there isn't a forever 21 store in the UK. If you would be able to provide a refund or send another of the same as this quality was not of a high standard.

I visited your Walt Whitman store and I have never in my life been treated so horribly in a store. There were an abundance of employees on staff so I know the store was not understaffed. There were 3 on registers, one of which seemed to be a manager and there was one in the dressing rooms. My shopping experience from he start was not good because there were 2 women literally screaming at a little boy. It made everyone in the store very uncomfortable. Multiple customers brought this to the attention of the employees and they seemed indifferent and did nothing. Ok, not a huge deal. Fast forward to waiting on line. I was in line to buy one item. I waited in line for what seemed close to 20 minutes because they were having issues with the credit card machines which I know is not their fault. However, there was one girl on the phone trying to fix them and 2 other cashiers, 1 of whom was struggling to help a mother and daughter with the machine because their card wasn't working. So there was only one girl taking everyone else in line. It got to my turn and I walked up to the counter and the other customer pushed her way in front of me and gave me a dirty look. No one said a word. The girls behind the counter also gave me a dirty look. So I stepped back and said ok then and the customer said "my card isn't swiping" which was not my problem. She didn't need 2 registers and the attention of all 3 employees. Everyone behind the counter just continues giving me dirty looks and I was about to put my shirt down and walk out until I saw the problem customer leave. So I saw it was my turn, walked up to the counter and no one said hello, how are you, or anything. The girl grabbed the shirt and continued to talk to the other girls behind the counter about how there are too many customers for a Monday and how she wishes they would all leave. She continued to say how no one should be in the store on Monday and I quote, "what is wrong with everybody coming here today". This is while she was ringing me up. I was completely taken back. She then said my total, and I have her the only cash I had because I didn't want to experience a problem with the credit card machine. My total was 16.64 and I have her a 20 dollar bill. She then says after putting in the amount I gave her, "don't you have 64 cents, my life would be a lot easier if you could just give me the change." At that point I just wanted to leave. So I dug in my purse and gave her the exact change. I counted it in front of her. She then refused to give me my receipt and $4 change until she counted it penny by penny and put it in the register. I have never experienced service like this in my life. I worked retail for 4 years so I know it can be tough, but I would never treat a customer the way I was treated today. With all of the competition online, I would have expected customer service to be at least pleasant. I left the store today almost in tears and I wish I had never gone.

I was in the forever21 at the Bridgewater mall in New Jersey when I encountered the most disrespectful assistant manager Joanna I think that's how you spell her name she was so rude and disrespectful toward me during my time in the store mind you when I first entered the store with my family we were not acknowledge or greeted so when she approached me with such an attitude without even a smiple smile or "hello how are you can I help you with something" rubbed me the wrong way then she began to argue back and forth with me when I asked her why was she talking to me with an attitude she began talking to me like I was one of her associates and not a customer which made me feel extremely disrespected this issue needs to be addressed before the store losses more valued customers no one wants to be treated like that in a store that they plan to spend money in and I feel like if forever21 has associates in there store like this they will continue to lose customers because your employees are definitely a reflection of your brand and customer service is key

The dressing room attendant was rude and overly bossy. Another employee told me "I don't know do you see how much stuff is in this store" when I asked for help finding a dress. The cashiers were miserable while checking out customers. I overheard 3 employees having a rather profane conversation complaining about being at work. It was extremely unprofessional. If I hadn't fallen in love with the items I purchased I would have walked out. The employees made me feel like a bother. I have never experienced such poor customer service in a retail store. Extremely poor attitudes by multiple employees.

I ordered a dress online I was attending for memorial day weekend. Order#[protected]. When I placed the order online it said it would take 5-7 business days. Dress still hasn't arrived. Tried to call & cancel order & associate was rude, talking over me, & wouldn't allow me to cancel order. Asked to speak with supervisor waited on hold for 20 mins. Never ordering from forever 21 again. This is the 2nd issue I had with forever 21. This company sucks

I ordered an item online (on 05/19/2017) for $15.90, but set it to deliver to the closest store. On 05/22/2017, there was a charge on my bank account for $16.85. I particularly use my card for gas and food, and the title of the item was unfamiliar to me. The description of the item has a number, [protected], which registers as a Forever 21 number. If you look the number up online, many people say that it is a fraudulent charge and that they will repeatedly charge on your account.

So please, please, please be careful with this. Pay close attention to charges on your account, especially if you bank isn't good with titles and descriptions for online banking. Be sure to report it to Forever 21 AND your bank. If you order items online, take off your credit card information after your order is confirmed.

I had originally only put my card information because I wanted it to be shipped to my home. I later changed my mind because I've seen a lot of complaints on lost items and items never arriving. I figured the store would either have it in stock, or take responsibility if it didn't arrive.