FreeShipping.com
Reviews and Complaints

If you shop a lot I'd say use this company because they give the highest cash back rebate and reimburse on shipping costs. However Customer Service from the "supervisors" to call center chat reps are so unprofessional. I swear if I didn't get a lot of coupons I'd stick with Ebates and that's FREE!I hate contacting them for anything. They need more training!

I lived in the United States in February 2018 in January 2019. I used to shop online during the US, but every time I choose my own free courier service, such as macy's website, now I have left the US for 4 months. I found that your company deducted $12.97 from my credit card every month. This is really unbelievable. At this time, I went back to check my credit card bill. Your company has been deducting my fees every month. I am not sure why the amount has been deducted by "IC *FREESHIPPING.com 800-2556355 CT". The only information I have is the name of the website that took the money from my account. Please refund me my amount without any delay. My email id is [protected]@163.com Thanks.

Tried to make a purchase on the LKBennett website and free shipping .com would not allow me to proceed unless i applied and paid 1.97 a month for free shipping. I did and come to find out that I could not apply it to my order. This is a scam and I want my money back and do not want the $1.97 to be debited from my credit card acct. You may also reach me at [protected]. Thank you

I purchased a product from an outdoors company in December of 2017 and since that time there has been an unauthorized deduction of $12.97 from my bank account monthly. I have been unable to contact the company directly and the total amount is currently $194.55 these leeches have stolen from me. The banking account is a shared account with my spouse so we each assumed the charge was from something the other had done. We finally realized neither of us had authorized these transactions and now seek to have the funds refunded in full and to expose this company for their fradulent actions.

Apparently I have not been paying close attention (so my bad) but Shipping.com has been charging $12.97 monthly for quite some time. I never authorized Any subscriptions to this company for any services. I contacted them and they are willing to only return (12) payments. This has been going on since 2016. I realize much of this is my fault for not auditing my checking monthly statements. But still this is ridiculous that a company can do this. BE AWARE

On Mar 12, 2019, freeshipping.com has charged me $1.97 Bills & utilities charges Reference number: 75418239071069688054049 for something I did not confirm and I don't know what they are. The second charge caught my attention on Mar 19, 2019
again, the freeshipping.com charge $12.97 don't know what they are. Please refund my the amount to my credit card. And stop cancel any so call free shipping on me.

On 2/6/2019 I was charged $1.97 with Reference Number 2490641151Z61F5P0 for I don't know what?
Then on 2/13/2019 I was charged $12.97 with Reference Number 24906411Q1ZG0TSL5 for I don't know what?

Please cancel whatever you are doing and refund $14.94, which is my money to the CreditOne Visa account you took it from. I do not want, and didn't ask for your service.

Thank you for your assistance,

Gordon Birkhimer

On 11/20/18 and 12/20/18 I had unauthorized withdrawals from my checking account in the amount of $12.97 each month. I demand that my so called membership be canceled immediately and the $25.94 withdrawn be refunded immediately. I am unaware of who Freeshipping.com is or how they obtained my credit card information. I have never signed up for this service.

I have just noticed 2 deductions from my credit card of which I have no knowledge nor have they been authorized by me. My name is Judith Lunn and the transactions concerned are for $1.97 and $12.97 on Nov 25 and Dec 2 respectively on my Regions Credir Card ending 2147.
Please arrange to refund these amounts back to my account at your earliest convenience. Meantime I will be reporting this to my Bank and will in due course be notifying the AG Florida office of my concerns over having to take up such issues with a company I have never heard of nor would any wish to have dealings with.
I look forward to r ceiling a prompt reply.
Thank you in anticipation.
Judith Lunn

FS cancelled my membership once I inquired about a rejection of my claim, AND when I had accumulated $552 in rebates due to cash back. FS was supposed to send me a check for such amount before 12/15 - to avoid paying what they owed me, they cancelled my membership.

After the I submitted the documentation, and they responded with the below, I got my membership cancelled.

From: FreeShipping.com
Sent: Thursday, November 29, 2018 11:24 AM
To: Branco, Jaqueline
Subject: [EXTERNAL] Re: [protected]-4825505

Your recent rebate submission has been received! We will review your back-up documentation and your rebate will be processed and will be paid out on the next qualifying month.
Since this email has been automatically generated, please do not reply. If you need further assistance, feel free to contact us at [protected]@FreeShipping.com.
Thanks again for your submission!
Sincerely,
The FreeShipping.com Team

freeshipping.com has been takeing money from my husbands bank account. We Never Signed up for this. Or Never autherized them to take any funds out of our account. A total amount free shipping.com took from our funds was$98.94. I don't know how they got our account number. We demand our funds back ASAP. This is totally unprofessional highway robbery.

This company is EXTREMELY unprofessional! I had service with them 2.5 years ago and tried to get service again last week. They didn't recognize my email address, so made me create a new account. I made two purchases, one for $780, the other for $967. They sent confirmation on the first one informing me of how much I'd be receiving only to cancel my membership a couple of days later. I called and was informed that I canceled my account. After informing the person that I didn't, she researched and found that they canceled me, due to my previous accounts, stating one account per household. Since that was my only account, she escalated and instructed me am to allow 48 hours to hear back. On the third day I called only to be told VERY BLUNTLY, that I'd have to wait and that they didn't know when I'd be contacted. I get an email today which I've posted, but didn't address ANYTHING! The way this company handles business is horrible!

READ their user agreement VERY CLOSELY. There are so many stipulations, you have to walk a very fine line to make sure you stay within their guidelines. And THEY WILL will use whatever reason they can to end your membership with no notice after you've paid them monthly and made purchases and submitted evidence for rewards/shipping refunds. They won't answer your emails when you try to figure out why they suddenly blocked you from your account. They have a sister company called shopsmarter.com that does the same thing.

Now all of a sudden $12.97 every month was withheld from my debit card from the above named website. I paid complete amount using my debit card when I purchased cosmetics online. This is the only way they could have got my debit card number. I am not sure why the amount been deducted by "IC *FREESHIPPING.com [protected] CT" since March. I didn't subscribe anything, and the transactions are not authorized. The only information I have is the name of the website that took the money from my account on 17/05/2018, 4/19/2018 and 3/20/2018. Please refund me my amount without any delay. My email address is [protected]@foxmail. com.

These pimps are getting our credit information from merchants! I've had 3 bad experiences with this company and yet the merchants keep on wanting to sell this poop keep taking bribes from free shipping to keep them going! Don't fall for it! My bank was kind enough to get my money back, but I know that there are other folks who have bad banks. Please don't get sucked in!
Ward

This so called company is charging my debit card for no reason. I am calling bbb to see what they can do. After all I see by your complaints that this scam has been continued since 2011. This is garbage... How can this be happening. I'm to call my congressman also... I am very teed off. As a veteran serving my country for 23 years I truly feel that something should be corrected in this situation...

IC Freeshipping.Com CT [protected]

took 12.97 from my account twice ! on [protected]

Ramona G. Waldron
98 pequawket trail
east baldwin, maine 04024

[protected]

Have no idea how they got access to my banking account information. Please advise as how to rectify and help retrieve this transaction regarding the money taken twice for 12.97 and how to stop this from happening again without authorization.

I was checking my credit card statement and saw this company. I've never heard of them before. I spoke with Andrew. He told me that I purchased this subscription through Early Moments. I said I've never of them or Freeshipping.com. I told him that Early Moments sounds like a company about children, and I dont even have any. He said they would cancel my subscription, and i had to ask if im going to get my money back. He did say I would and then i had to ask how long...good customer service would just provide that info, but by they way he reacted he gets these phone calls alot... So supposedly 3-5 business days i get the money back. If not im going to close my card.

Well two or three months ago I saw this on my account and didn't know how or what to do. I didnt sign up for this and im on disability and really dont have the money for what ever this is. I want my money back and for this not to happen agin. [protected]@yahoo.com my name is Virginia Kyrish and im really need tbis taken off and not charged anymore and I want my money back. Please.

FreeShipping.com charged me $12.97 after I clicked on its ad after making a purchase through Kohls.com just a few weeks ago.
There is no reason this amount should have been deducted from my account on 2/15/18. I would appreciate the amount to be refunded to me as soon as possible. My email is [protected]@hotmail.com.

Thank You Kindly,
Emma Grushkin