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2.5 1 Review 230 Complaints
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FreeShipping.com Complaints 230

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2:03 pm EDT
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FreeShipping.com fraudulent membership charges

Watch out for this Company Freeshipping.com they are fraudlalently collecting money from your account and charging it as membership fee if you order flowers from Pro-Flowers.com. They will get your account info and then debit your account before you even know they are doing it.
Some one commented about a ToS contract but this was not offered, I even refused the offer of free shipping when I ordered the flowers and just recently was billed for their membership fees. Can some one tell me how to stop them? I read other complaints and I feel they are getting more desperate and not offering the ToS contract option any more but sharing info direct with this company... can we go after them now?

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Christie A. Lescault
Mechanicville, US
Nov 01, 2009 9:11 pm EST

Hello,
I just checked my credit card and found a charge from CMG* Freepshipping.com. For $9.97. I don't know who they are. I didn't do any kind of business with them. What can I do?
Thank-You,
Christie A. Lescault
clescault@nycap.rr.com4f6b4

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shelbyboy
Rockledge, US
Jun 09, 2009 10:59 pm EDT

I purchased flowers from PROfLOWERS for Mother's Day, the advertisement stated the cost per unit was &19.95 with free shipping available. The actual cost per unit averaged $59.00 and in addition, my credit card was billed $10.97. I will be forwarding an e-mail to both PROfLOWERS and CMG*Freeshipping.com voicing my complaint

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Ripley
Regina, CA
Aug 15, 2009 3:00 pm EDT

Received a charge of $83.88 U.S. for an Canadian equivalent of $96.21 and I did not receive any product or service. What is this charge for and where did it come from?

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David Clay
US
Jul 29, 2009 4:12 pm EDT

CMG*Freeshipping charged me 8.97 and I did not order anything then, the very next transaction is EasySaver charge for $14.95.
I will have do complete a study and see how long this has been going on.

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CK Egeler
North Miami Beach, US
Jun 14, 2009 7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

$83.88 was posted on my debit account within my checking acccount on 6/8/09, unauthoried. I have filed a complaint with my bank, Wachovia, as they would not handle it online or otherwise, except in writing. This is outrageous and should be stopped.

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Destiny Cooper
Culver, US
Oct 10, 2011 5:59 pm EDT

call [protected] I called them and the guy I spoke with allowed me to "cancel" the account in which I did not create in the first place. I gave them my email and he pulled up my account. I was lucky enough to have the last 3 months refunded to me. however, they still charged me for the other 11 months worth of charges that slipped past me.

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MRM80
US
Mar 13, 2010 7:53 pm EST

i was just charged 83.88 on my credit card from this freeshipping place and i'm not paying it, that's for sure!

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Bambang Tandjung
ID
Mar 04, 2010 1:38 am EST

The same here, ordered flower for my mother's birthday from Pro Flower and thought they had a promotion on a free shipping. Turn out this freeshipping.com company starts charging me for 11.97 monthly.
I don't live in the states, can anybody there find out who is the right authotiry to report this scam? Something like customer protection agency? This bogus got to stop!

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Caligirl95
Redding, US
Jan 05, 2010 12:27 pm EST

Same thing happened to me for 11.95. When I called them and told them that I have seen that they are fraudulently charging people she said no we are a reputable company. I ordered flowers from Proflowers.com on Nov 24, 2009. The charge came through today, Jan 5, 2010. I am reporting them to the California Attorney General and my bank. When I told her that these are unauthorized charges the lady started yelling at me and told me to shut up and listen to her. She said they would refund the money in three to five business days. We will see!

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angela johnson
trimble, US
Oct 10, 2009 1:43 pm EDT

i am with out words, i check my online banking every day. Yesterday nothing, today $88.83 has been taken out. What am i suppose to do now?

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12:32 pm EDT
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FreeShipping.com charging my ccount without approval

I ordered flowers from Proflowers.com on May 8. I did not know that freeshipping.com was automaticly signing me up for their program. It was for a 30 trail period. I had a pending charge on my bank account on the 8th. It had cleared on the 9th. I called on the 9th to find out about the charge. I was told that I was one day past the cancellation period and that the $9.97 fee would not be charged back. Pending charges can drop off. I have to wait until they clear. I have be cancelled from the program but the $9.97 charge remains.

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Mr. Michael J
Costa Mesa, US
Aug 04, 2009 2:07 pm EDT

I really hate Proflowers.com and their underhanded business practice. I was mislead at least 2 times I am aware of and unknown what I will discover over the next few weeks. I some how signed up for money to be taken out of my account and to recieve who knows what. I thought was clicking on links to recieve my discount on flower purchase. However do not believe I got a discount in the first place and now that so called great deal on roses for Mother's day have cost not even more money then expected but frustration and run around. I was promised by two companies that took out $14.95 (2x's) and $9.97 that was deleted from their system and will no longer have money taken from my account unless I re activate my account with them. that wont happen, and crossing fingers that they are not misleading me again and actually be deleted from their account.

Proflowers.com - is practicing poor business practice and frauding many people with all their ads to click on. I will never purchase from this company ever. And hope all others less headaches and frustrations many of us have experienced.

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2:04 pm EDT
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FreeShipping.com I was tricked!

I was in the middle of ordering flowers for my Mother for Mother's Day on a Pro Flowers web site because they offered Free S&H. I had all of my info in when I was instructed to click here for your free S&H. I didn't see it coming, but it was a pop up.
I clicked on it and it said welcome to Insiders Free S&H blah blah blah and I was getting it free for 30 days then they were going to charge my account $9.99 per month.
I had one heck of a time canceling it and I still have a $1 hold in their name on my Debit Card. It's harder to deal with the bank for debit cards.
Don't get sucked in! I was never able to get back to the Pro Flower Shop.

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tracic65
Sylva, US
May 25, 2011 3:21 pm EDT

I was taken to free shipping during a visit to vitacost about 4 years ago, and have been a member ever since. It is not a scam. I get checks back all the time and have sent many people to sign up. If you do much shopping on the internet then I definitely suggest looking at all the merchants that participate. Ebay and amazon are two that I use a lot, and just the savings that I get from those pay for my membership. Go do the math for yourself. My membership is renewing @ the end of the month, and I saved over $150 last year alone. I also use ebates and retailmenot so I pretty much never pay shipping and get extra discounts, and actual cash back.

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lucyfruit
US
May 14, 2011 3:53 pm EDT

thanks for posting--these companies are unscrupulous--they post a deal but never really tell you the details of the transaction--i found your post when i googled for info--very very shady operation

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LunyLady
Kittery Point, US
Dec 08, 2010 1:47 am EST

Thank you for posting. This opportunity came up and they were not really forthcoming about what they were really all about and if there would be charges in the future if you took advantage of the free shipping this 1 time. They alluded to a risk free trial which sent up the red flags and sent me to Google and that's how I got you. Thanks again for taking time to post for the rest of us who might have succumbed to the allure of saving a few bucks!

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11:35 pm EDT
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FreeShipping.com freeshipping.com

I just wanted to clear some things up when it comes to this company... It is not a scam! The only way this company gets your information is when you see it's offer at one of their partner website saying you qualify for freeshipping. This is what they say and this is what they will do. Once you sign up, which means entering alllllll of your information in, including address, credit card number, security questions AND a password. Plus you agree to the terms and conditions. You read them right? Because that is what you agreed to. It's not the companies fault you didn't when you said you did. Once you sign in and claim your rebate, you MAIL in the confirmation email you received from the website you ordered at just so they have a proof of purchase. It gives you all of this information when your claim it. It takes 4 - 6 weeks to get the check in the mail. If you see yourself signed up for this, it is your fault and you need to take full responsibility for it. Don't complain saying "this was an unauthorized charged" because it wasn't. Maybe you should watch where you put your credit card number and other information in. And oh ya, there was a reason you went to school so put your reading skills to good use!

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Gustaf
Nov 05, 2008 2:35 pm EST

They charged me for shipping when they said it was free! Mofos!

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Lamike
US
Jan 23, 2013 12:18 pm EST

Clearly, this is a SCAM website. Never got my advertised rebate. Stay away!

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Venisme
US
Sep 28, 2012 7:32 am EDT

They are keep charging to my credit card. I don't know why and I don't say to do it.

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Rooma
US
Jul 25, 2012 4:02 am EDT

Crap website! They never sent my refund on shipping! Stay away from this SCAM website!

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FrNick
Johnston, US
Oct 07, 2011 9:49 pm EDT

I did not order this service and on Sept 24 the amount of $95.88 was charged to my VISA.

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AndyM1981
Madison, US
Mar 26, 2014 10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My credit card has been charged a monthly fee of $12.97 since March 2013. I would like the entire $168.61 that was stolen from my account to be refunded immediately. I spoke with Jen at FreeShipping.com (she said she was the only supervisor in the department named Jen). She said FreeShipping.com has a strict "no refund" policy. I told her these charges were fraudulent and she agreed to refund the last three charges due to non-usage of the membership. Well of course there was no usage. These charges were never authorized by me! I asked for a copy of my signed agreement. Of course this was not able to be provided to me. So now I need to dispute this fraud with my credit card company. Thanks a lot, FreeShipping.com!

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EmeAch
Seattle, US
Jan 06, 2013 12:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Don't waste your time with this company. I signed up for their 30 day free trial. I logged on their site on 1/4/13 and it said I had "one more day left" of my free membership. I took that to mean that my trial membership expired the following day. I logged on the next day to continue with my membership at the cheaper rate they offer if you say you are going to cancel, but they had already billed my credit card the full rate. I called customer service, but the woman on the other end of the line was rude in her tone of voice, telling me they don't give refunds. I then asked to speak to a supervisor, who was equally rude and ended up hanging up on me. She should seriously be fired. Really? A customer service supervisor who hangs up on the customer. I explained that I actually wanted to keep my membership, just at the $6.99 rate, and they were not willing to make any adjustments. So the bottom line for them is that they lost a customer over $6. That is a pretty pathetic business practice. If anyone from freeshipping.com is reading this, here is some advice...the trick is to keep your customers. Perhaps the message I should have seen when I logged onto my account was "Your trial offer ends 1/4/13. Your will be billed on 1/5/13 for your continued membership unless you cancel by 1/4/13." I haven't received any checks, so I'll see how that goes. But my advice is to stay clear of these people because they don't know how to treat their customers.

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jeff holland
Topeka, US
Sep 16, 2012 11:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company stole money from my paypal account and I am fighting them now over that. This is a scam company. I went to facebook and put that they were a scam on their website. Now they have me blocked from theri site. If anyone really wants to get them, go to their site on facebook and leave a warning to others about how this company scammed you.

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xd12x
Beverly Hills, US
Nov 20, 2011 8:53 pm EST

It says "a member when you made your purchase" so you should be getting a refund?

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AvvyLee
Gwinn, US
Oct 03, 2011 5:04 pm EDT

I signed up, but used a non-reloadable debit card that has a few cents left on it. If I don't like what I see, I'm not out anything :) I would recommend anyone who signs up for a free trial anything, use one of these types of cards to be on the safe side. IMO :)

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1:34 pm EDT
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FreeShipping.com charged $83.88 on my account is not authorized

I just found out last night when I am reviewing my cc account I am shocked that I been charged of $83.88 by cmt*freeshipping.com [protected] and the transaction wad made April 4, 2009. I am very sure of myself that I don't have any transaction to this merchant. I called and reported this scam to my cc company I filed a dispute to the amount of 83.88 and they will going to investigate this merchant. According to my cc dispute department they got many complaints to this cmt*freeshipping.com.

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mkg0808
Bellefontaine, US
Dec 03, 2009 7:21 pm EST

ORDER MADE THROUGH BATTERIESFORLESS.COM RESULTED IN UNAUTHORIZED CHARGES TO MY PERSONAL BANK ACCOUNT FROM CMG*FREESHIPPING.COM TOTALING $83.88. SCAM

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vivilam
Hayward, US
Jan 04, 2010 4:53 pm EST

CMG*FREESHIPPING.COM [protected] CT Complaints - UNAUTHORIZED CHARGES TO PERSONAL ACCOUNT IN THE AMOUNT OF$83.88

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10:55 am EDT
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Just noticed same $83.88 charged to my credit card and all i did was VISIT their website...I definitely did NOT fill anything out so how scary is that! Google: CMG Free Shipping to see numerous complaints about same company affiliated with many others doing same thing! Found following article from 2006 about all same companie...

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11:19 am EDT
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FreeShipping.com cancel trial period

how do I find the correct site to cancel? Freeshipping has many listings. Do not wish to be charged after the free month trial.

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Randy
Lakewood, US
Mar 23, 2009 11:34 am EDT

look on your credit card bill or bank statement. There should be a 10 digit number in the description . That would be a telephone number. They sometimes leave out the dashes so you don't notice it, but it usually starts with 800 or 888. Call them.

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7:00 pm EDT
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FreeShipping.com unauthorized charges

Was charged $83.88 on credit account for no services or products. Called the number on credit cars statement & got no answer.

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Tammie Gregory
Quesnel, CA
Sep 16, 2009 5:57 pm EDT

unknown charge on credit card.

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tme65
Salamanca, US
Sep 08, 2009 2:13 pm EDT

they have charged my account with ouit my authorization

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Dawn
Wichita, US
Jun 13, 2009 7:07 pm EDT

Did not sign up for!

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lonersurfer
Clovis, US
Apr 29, 2009 8:34 pm EDT

Receiving an unknown $83.88 charge

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Zapalac
Salinas, US
Jun 02, 2010 4:53 pm EDT

I called [protected] and spoke with someone named Tammy. She explained that the $83.88 is the ANNUAL charge for membership. After this explanation I decided to keep going with the membership because the shipping rebates I've submitted so far will more than pay for the membership fee.

Without my asking, Tammy looked up the list of rebates I had submitted. She told me about them and I was pleased that freeshipping.com had received them and that they were being processed.

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redfishready
Spring, US
Mar 03, 2010 2:31 pm EST

Grantfunds is a scam. They took money without authorization!

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redfishready
Spring, US
Mar 03, 2010 2:29 pm EST

Granthlpfst is a scam. Took money from my account.

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redfishready
Spring, US
Mar 03, 2010 2:28 pm EST

Try Clicking.com is a scam. Stole money from me!

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redfishready
Spring, US
Mar 03, 2010 2:26 pm EST

Clickmoneyfast.com is a fraud. Unauthorize billing!

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redfishready
Spring, US
Mar 03, 2010 2:18 pm EST

BBVHotbooksSale.com is a scam. stole my money without authorization!

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12:43 pm EDT
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I talked to a supervisor just right now... I basically told her I want my money back... And I told her that this is a fking scam and she started going on trying to tell me it's not I said i'm reporting your company to the bbb and they will make that decision. She tried to offer me some free service and some deals. I told the lady to take that offer and...

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11:13 am EST
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FreeShipping.com unauthorized credit card charge

I ordered some flowers early in December for the holiday from Pro-Flowers.com only because of a deal they advertised for 10.00 off through Freeshipping.com. One had to cancel the membership with freeshipping.com within 30 days or they would be charged the monthly fee. I cancelled my member two weeks after I bought the flowers. Today a charge of 14.95 shows up on my credit card from Easy Saver. Never heard of them, but I called Pro-Flowers after seeing online that there is a scam with Easy Saver and Pro Flowers. Pro Flowers called Easy Saver/freeshipping.com while I was on the line and Easy Saver/Freeshipping.com will supposedly refund me and not charge me again next month. We'll see. What a scam. Pro Flowers should be ashamed for doing business with such an unreputable company such as freeshipping.com/easy saver.

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Nattawan Maiya
US
Dec 10, 2023 1:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I thought this pop up was part of my jcpenny.com on Nov24. shopping, then when I enrolled they charged 2$ without notice, then a week passed by they charged 19.99$ monthly fee to my card but the bank found it was suspicious so they declined it… what a fraud… I would still want my 2$ back

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Gilles Bouchard
US
Nov 13, 2023 6:43 pm EST

You try the free trial on line and once you forget about it they keep billing you forever. Ihave lost over $500.00 over the last 4 years. That is a scam.

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DianaBaker
Geneva, US
Sep 26, 2023 1:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged 19.00 and I didn’t order anything. What is this charge and I’d like to r3move it from my account please.

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k Gilbert
US
Sep 23, 2023 1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

9/11/2023 I seen freeshipping.com charges on my PayPal account I don't where it came for I don't need to ship anything 😤 and never setting up account or been on the site to charge anything

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Karin Marie Olt
US
Jul 31, 2023 3:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged 16.99 every month since May of 2020. I never agreed to this membership. I purchased a covid mask for a few dollars and it never arrived. Later I purchased a t-shirt and it came in the mail. That is all I purchased from Fanatics. My Bank found these charges. I called shipping.com and they canceled a membership that I never agreed to.

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sher h
rock HIll, SC, US
Jul 29, 2023 4:57 pm EDT

i ordered earings on poshmark .com and i paid for shipping for item ..then free shipping .com charged me 19.99 on my debit card. july 11,2023 . order number 64ad9e7766e9b609b499fb91.

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Paul Kennedy
US
Jun 03, 2023 3:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

we would like you to cancel this and our credit card please we dont pay for shipping from anyone and have no need for this

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NICOLE81
US
May 20, 2023 2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've never signed up for this and feel someone had my card info and this is a fraudulent charge. It happened last months and then again this month. I want my money back for both months and this cancelled.

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John L Goodrich
US
Feb 08, 2023 3:29 pm EST

I keep getting billed for $3 every month after trying to cancel it. Today I was charged another $3. I contacted then and was told my account was in active but they were still taking the money from my account account under gpagoodrich@gmail.com, John goodrich

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Cyndi Corbin
US
Jan 31, 2023 9:49 pm EST

Cynthia Corbin

4765 Bennett Rd.

Buford, ga 30519

[protected].

I did not authorize you to take money from my account.

total of $41.00. I want a full refund. ASAP. I will file a complaint

with the BBB.

you have taken money out of my account 3 times since December.

please refund my money and cancel anything I did not authorize.

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About FreeShipping.com

Screenshot FreeShipping.com
FreeShipping.com offers a subscription-based service that provides members with cash-back, shipping rebates, and discounts at a variety of online retailers. Members can also access price protection and return shipping benefits, aiming to enhance the online shopping experience by reducing costs associated with purchases.
How to file a complaint about FreeShipping.com?

Here is a guide on how to file a complaint against FreeShipping.com on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with FreeShipping.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with FreeShipping.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Make sure to follow these steps carefully to effectively file your complaint against FreeShipping.com on ComplaintsBoard.com.

Frequently asked questions (FAQ) about FreeShipping.com customer service
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Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

Overview of FreeShipping.com complaint handling

FreeShipping.com reviews first appeared on Complaints Board on Jan 12, 2009. The latest review Mixed Experiences with FreeShipping.com was posted on May 17, 2024. The latest complaint ic / *freeshipping. c 800-515-9185 ctus was resolved on Nov 07, 2017. FreeShipping.com has an average consumer rating of 3 stars from 231 reviews. FreeShipping.com has resolved 85 complaints.
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  1. FreeShipping.com Contacts

  2. FreeShipping.com phone numbers
    +1 (800) 869-5597
    +1 (800) 869-5597
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    +1 (800) 501-3310
    +1 (800) 501-3310
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    +1 (860) 358-9198
    +1 (860) 358-9198
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    +1 (800) 869-5597
    +1 (800) 869-5597
    Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
    More phone numbers
  3. FreeShipping.com emails
  4. FreeShipping.com address
    PO Box 290728, Wethersfield, Connecticut, 06129-0728, United States
  5. FreeShipping.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
FreeShipping.com Category
FreeShipping.com is ranked 239 among 1606 companies in the Online Shopping category

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