FreeShipping.com
Reviews and Complaints

I keep getting charged $12.97 each month from them .I never signed up for anything. They claim I did . After five months of charges I finally got them to stop charging me but they won't refund the five months of charges $69 I lost to someone that i Never authorized.

I've been charged on 09/13/2011 for $11.97 by IC Freeshipping.com without any purchases or authoriized credit card information for payments.This is fraud and identity theft with criminal intent.

I just found I've been charged by this company $12.97 every month since this May without any purchase! It does not make sense at all. I called citibank to dispute these unauthorized transactions and it is processing now.

I signed up for a credit for shipping costs on a flower delivery and am now being charged $12.97 every month on credit card.

I would like to apologize for any confusion our program may have caused, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Jessica
Customer Care
Freeshipping.com

this is exactly what has happened to me. The most they would refund you on a shipping fee is $15, but at the point they would refund you is at least 6 weeks or more now (btw, I have never received the refund yet!), so they would have billed you for at least 2 cycles ($12.97 each month) now. So if you just do the calculation, you would understand how they make money. I have tried to contact them, but at this point, I have just terminated the membership, which is toooo late already, because they have already billed me twice, and I still have never get my refund back on the shipping... totally a scam and ripoff! liar!

I would like to apologize for any confusion our program may have caused, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Rhiannon
Customer Care
Freeshipping.com

I would like to apologize for any confusion our program may have caused, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Jessica
Customer Care
Freeshipping.com

That happened to me when I ordered flowers. Click here to ship for free. They have a service to preview their partner websites. You will be charged that fee if you don't cancel within 30 days. I called and they refunded the money.

Oops! Forgot to put a title-Wells Fargo Mortgage in Tucson

Is anyone interested in consolidating these complaints and actually doing something about it? I am in AZ and am waiting 6 months and counting. I left a message for the boss in Phoenix of the boss in Tucson of the person who has never offered any update without prompting. I have been assured everything is fine. We are both employed same employer many years/760+credit scores/house appraised $80k over loan value. They never needed extra paperwork, it just took longer than expected. Like you all, I begged for updates. I got a callback from both bosses speaking together in solidarity mentioning the application I "think is still active". Oh, oh... What does that mean? I will call in the morning. They got my $440 as well, but I have all emails and voicemails that say all is well as of last week and mention a Feb close date. I got this message today after business hours. Anyone else currently interested in pursuing? I have ideas as to what the next level for us should be..but don't want to say in a public place. I am sure they monitor the sites where the "customers" complain.

I, check my debit card of Well Fargo and found a charge of $12.97 FOR IC FREESHIPPING.COM [protected] CT, which I have never
known about it! I want my money back anyway. Tu Vu

I, too, have had this amount taken out of my bank account monthly. I wish to have this returned and the originator as a scam.

I CHECKED MY CREDIT CARD STATEMENT AND FOUND A CHARGE OF $12.95 FOR IC FREESHIPPING.COM [protected] CT AND I HAVE NO IDEA WHY I WAS CHARGED. I DID NOT AUTHORIZE THE CHARGE AND I WOULD LIKE TO GET MY MONEY BACK.. SHORTTALL72

I would like to have my money back into my account. I didn't join this and i'm pretty piss that they took money without checking with me first!

Do not want "Free shipping" to post to my bank's acct! I have TD Bank. Their fax # is: [protected]. I know that the amount is only $11.97 but this may cause my acct. to OVERDRAFT!
PLEASE MOVE QUICKLY ON THIS MATTER FOR IT HAS NOT YET POSTED TO MY ACCOUNT!

I have just found out the same thing was done to my account and how I missed it for 16 months is unreal. I hardly use that credit card. I demanded they refund my entire amount owed to me as I never authorized this service two years ago. I thank you for your comment here on this company.

A refund of 11.97 will be nice A.S.A.P. It better not overdraw on my Account!

I would like to apologize for any confusion, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Jessica
Customer Care
FreeShipping.com

I DO NOT WISH TO HAVE THIS ON MY CREDIT VISA CARD IT WAS PUT ON THERE MAY 9 2012 AND I HAVE NO USE FOR IT

this charge is showing up on my bank stamtement and i did not authorize this payment.

i just called the number that Emma listed above and got help, they cancelled my "membership" i had signed up for when i ordered off of fragrancenet.net but i did not sign up for a membership, I simply ordered a product, not thinking i would be charged monthly or whatever after doing so! glad i noticed this right away!

THESE PEOPLE SHOULD NOT BE ALLOWED TO OPERATE ANYWHERE AT ALL. LETS HAVE OUR MONEY BACK SOONEST. WHAT CAN WE DO TO STOP BEING DEBITED AGAIN?

A charge of @12.97 was on by bank account this morning 1-3-14. I do not want to belong to free shipping or what ever it is. There was only one company I ordered online from so I will not order from them again.
I tried calling this number and kept getting a voice telling me the reps were busy and to hold on. Being retired I do have some slack time but not to hold on th the phone all day. This only told me there must be lots of complaints.

Bottom line is I do not want this service and please take it off and never put it on again. email address is linkee03@yahoo.com

I would like to apologize for any confusion our program may have caused, and would be more than happy to discuss your concerns with you. Please feel free to contact our Customer Care Department 24 hours a day, 7 days a week at [protected], and one of our supervisors will assist you.

Hello,

I'd be more than happy to assist you with your account. Please reach out to me directly at Help@FreeShipping.com and reference case #3019.

Thanks!

Horrible service. Lost over $100 in rebates for shipping I could have done. They offered a 25 gift card for signing up but never gave it to me. Called to inquiry on the card and no one could give me any information other then its been submitted. Its been 2 months already. They canceled my account without my premission 6 weeks after opening the account. They gave me trouble on that issue to. Only received 1 check in 2 months, still wating on 5 others that they said they sent already. Lost over $100 but happy not to be doing business with them anymore. More ssues to talk about but not enough time. I don't recommend this site to anyone.

I signed up for 'freeshipping.com', but never actually used it because of the documentation required to be reimbursed for the shipping that was going to be 'free'. I canceled my membership online. Six months later, I discovered in my large monthy credit card bill that I'd been charged $12.97. each month. I canceled by phone and they sent an email vrerifying my cancellation. I'll be looking next month. Didn't realize I needed an email verification before it was official. Tough to debate charges that are 6 months old. Total scam.

Got trial membership, got the intro reimbursement check after more than a month. I canceled membership and got the cancellation notification, if I needed to call the bank if more charges appear, hopefully not! From several "Instant Free Shipping" websites that I checked, none of them shows Freeshipping.com logo/link that you can "instantly got the shipping charge wavered". It left you with the option of claiming for cash back, which is only up to $10 a month. So if you pay almost $13 per month to subscribe to this service and actually none of the instant free shipping websites gives you added benefit -free shipping- then you do the math...

I joined a site called mysteryguild and they offer freeshipping.com to get free shipping, which mind you the link didn't work, so I went to freeshipping.com to try and do it a different way, it also didn't work and then come january they charged me 12.97 for a membership I didn't even realize I was a part of because their site is unclear. So then I called their 1800 number to speak with a representitive. Well she was rude and condecending and basically told me that I couldn't get the money back. And also said she's never heard complaints about freeshipping.com. thanks to freeshipping.com I'm now out almost 30 dollars. They should be called "free"scamming.com

I had bought from proflowers for my girlfriend in February 2017. Afterwards the site offered me a deal to get free shipping, since the site I read was legitimate, I went ahead and signed up for it. Later on I stopped using the credit card and forgot about it. I never recieved emails from freeshipping.com to notify my charges and unuse. Now i have been charged a total of 158 dollars for something I never used or would've needed. Stay away from this company.

I had an awful experience- I thought I would give them a try- but after spending over an hour on the phone today to get my lousy $10 - it definitely was not worth it. I ordered from one of their so called partners- Personal Creations - it said instant credit on the freeshipping.com website- it wasn't happening so I called both sites- turns out I had to go to the proflowers site, order the product by logging in the product number from personal creations site in order to get my $10. Both sites blamed each other and of course it never got resolved. what a lousy way to run both businesses. I certainly will never order from either again.

I just noticed the same $83.88 charge to my account. This charge happened more than 3 weeks after the purchase was made for a mother's day gift, over the internet. These crooks need to have a class action suit filed against them. There is no small print anywhere describing their right or authorization for these charges.

My Visa debit card was charged $83.88 for the benefit of somebody connected to the Insiders-Club at Freeshipping.com!
I never ever ordered anything from them for that amount! They have willfully (see the many other complaints) STOLEN from me and MANY OTHERS! I do hope that the guilty party(s) responsible are prosecuted as the very amount of complaints indicates that a pattern of theft is occuring.

The site for some complaints is as follows;

Good Grief! Are there any honest vendors out there anymore?! I will never shop Proflowers again and will tell all my associates and friends the same. I was told by Freeshipping.com that Proflowers is indeed aware of this little "offer". Kinda like "earmarks" and I am not a congressman! Shame, shame on you and shame on me for sending flowers to my Mom via the internet. Six months later @12.97 per mo. I could have flown them to her myself!

We ordered an Easter basket for my daughter through PersonalCreations.com and saw the "free shipping option". The part that got my attention was that you had to sign up with a different site (freeshipping.com) AFTER your purchase was already approved to be eligible for the "discount". When I clicked the link to freeshipping I looked through the form you have to fill out and stopped dead at the part that said, "For your protection" please enter your credit card number! Uh, I'm not THAT stupid, guys. I can easily see how this scam works on people who are naive, not tech-savvy and/or ignorant to e-commerce sites. There's no reason you should ever offer your credit card number to a third party, especially when it's for a "trial membership".
Reading all of the other headaches associated with freeshipping.com I can see I was wise to steer clear of their bait and switch tactics. The only issue I have right now is that I have to watch my bank account to make sure that PersonalCreations.com didn't end up sharing my bank account info with dubious sites like freeshipping and suddenly start seeing unauthorized charges appearing on my statement.
For the record, it was my wife who found the original site and decided "it was a good deal". She has some learning to do about "if it's too good to be true, then it probably is".

I have received three charges on my debit card from this email address. I have NOT authorized this! I want you to stop taking the $12.00 withdrawal and return to my account the $36.00 you stole from my account. I want nothing to do with your company. I don't have any idea what you do, but I have NOTHING shipped to my home due to the fact I couln't afford to buy anything that could be shipped. The $36.00 is major in my life. Return the money to my account and cancel anything that you think you may be entitled to. What a low life company! I would appreciate immediate cooperation! Rebecca McKee

CHARGED MY CREDIT CARD $83.88 .
I HAVE NO IDEA WHAT FOR.
I HAVE NEVER HEARD OF THIS OUTFIT BEFORE.
QUENTIN B JOHNSON

ordered from pro flowers and they charge $9.95 a month for shipping charges, was not aware of me signing up for anything like that.

I have not even heard of this company cmgfreeshipping.com They took $83.00 out of my account My account became overdrawn and I had to cancel my credit card.

someone is using my credit card and used it on cmgfreeshipping, com and it stoped or i will take legal action against cmgfreeshipping.com

Unauthorized billing to debit card

i was charged $50.00 on my acct for what i don't know and have an 800 number that says your call cannot go thru or the line is busy. i don't know who this is ?

want charge to stop and refund money

I didnt even complete ordering the flowers cause i change my mind and they charged me for a "free shipping", what the heck is that service?

Yami Fernandez

I just now found this $12.97 every month since November of last yr! I do not use this card anymore, so I wasn't even aware of it til I saw it today, and went back 7 months! That's added up to almost $100 of which I never authorized!

I'm getting Text alerts about money being took out of my account that I've not authorized what do I do

I was about to order something months ago and after entering my info, (not in the profile section where it tells you what will happen) I decided not to do the purchase. However, I was just charged $12.97 two months later for the subscription without even entering credit card info into my profile.

I have never signed up for the subscription or completed a purchase and would like to be refunded for the two months of subscription I never purchased.

BEWARE! This company is a scam. According to this company, I clicked on Free Shipping when ordering from Living Social, which I do not recall doing, (nor would I intentionally give authorization to charge my bank account a monthly membership of $12.97 per month). Apparently, I have received this charge for three months before realizing it. I called the company and why/how this was being charged to my account and requested cancellation immediately. Based on the numerous complaints on this site, I don't understand how Free Shipping.com is still in business! Next step is to file a report with the BB and pursue a refund.

I was charged $12.97 without giving my information or permission. I have not had anything sent to someone else or delivered to myself. I request to be refund the full amount of $12.97. Thank you. Gmail is jshore50@gmail.comp

I have never signed up for this, and I am being charged monthly. I would like a refund. 5 Months worth. $64.85

I have never signed up for this, and I am being charged monthly. I would like a refund. 5 Months worth. $64.85

SCAM-charge my credit card $12.97 for membership fee, only refund $10.

just send refund of all charges and discontinue unknown services

when I finally 'woke up' I couldn't find a note on where the 12.97 charge was coming from. I will call my credit card company and ask for a refund. This has been going on for past three months already.
thank you. william bowen upaqcreek12@gmail.com 03//15/2016

It's true, what a hassle. I printed out about 5 pieces of paper to send them along with postage, it's not worth it, and I still have gotten my refund. I cancelled TWICE now after being charged twice - and what's worse is I am out of work and have no $ in the acct they are charging :( - Hopefully they resolve my issues and refund me back my $ as well. BTW - this website is the only way I found a phone # for them. This is a great help!

Pro-Flowers did the same thing to me, only difference is my charges started may 9th 2009 for $9.97 to deliver some flowers to my mother on mother day, & they the free delivery service has been charging my credit card ever since. Blows my mind of this over site on credit card statements, thinking that it was one of my identy theft programs, while working 12 hour shifts 5 days a week. Man they got me for a total of $129.51, 13 months. WE have been shafted! I'll be ruskusing big time.!

The same thing happened to me...I just noticed that there was a pending charge on my bank statement for this month of $9.97, so went back a few months and they have been charging me since May 29th...don't know what it's for. I called and canceled it just now and they said they would send me an email verifying it...if I don't have one by morning, I will call back and raise a ruckus. There ought to be a law...

I received a charge for CMG Freeshipping.com on my card for $95.88 and called to dispute it. They would only refund a prorated amount of $88.88. So I called back and talked to another gentlemen to see why its prorated and he told me i signed a two page form through CAFE PRESS with all the information that they had. I asked him to email it to me and have yet to receive it! He told me he could not refund the other $7.00 bc they had this signed form. When i told him that it overdrew my account, he authorized the full amount to be charged back to my card and i also have his operator name/number and transaction id for the full amount of $95.88. Still waiting for my two page signed agreement...

Another case of "inadvertently" getting signed up for FreeShipping.com and being shocked when $83.88 showed up on my credit card statement. They claimed I not only signed up, but that they sent me an e-mail confirming the signup. I checked all of my emails, including all deleted ones, for the past 3 months. There was no confirmation email. FreeShipping agreed to cancel my membership but said they could only refund $74.23. I am in the process of demanding the full amount of $83.88 be refunded.

I placed an order with Organize-It.com and the little box saying "Click Here for Free Shipping" is extremely misleading. You click on it and fill in the requested information believing Organize-It is going to give you the free shipping. Instead a different company, i.e. FreeShipping.com, is getting you to sign up for a membership in their organization that you have absolutely no interest in. I went back in and cancelled immediately (or thought I had), but somehow it didn't get cancelled and I got billed for $83.88.

This is very wrong, and I hope someone is able to stop it.

Ordered flowers through proflowers and was unknowingly signed up for a monthly payment to cmg freeshipping.com. I previously had to cancel another freeshipping monthly payment that I was also unknowingly signed up for with easy saver from the same order of flowers.

$83.88 was charged to my credit card and I did not purchase anything from this company. No phone # was given with the charge on my bill or to my credit card company.

An unauthorized charge of $83.88 was made against my debit card.

found charge on bankstatement. have no knowledge of transaction. i don't do free shipping for this exact reason!

I have just had the same problem: an unauthorized charge of $83.88 on my check card, pending as of Feb 14. I plan to call Caroline at Proflowers and see if we can get to the bottom of this.

I would hope that Proflowers discontinues its partnership with Clarus Marketing Group ("CMG freeshipping") so as not to tarnish their own reputation with this kind of con.

Hello,
My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is [protected]. I would like to assist you in any way that I can.