FrontPoint Security Solutions
Reviews and Complaints

We originally purchased the system not to keep people from getting in but instead to keep our teenager from sneaking out. The salesperson advised that this would be the perfect solution. Unfortunately, we learned (through the skills of our teenager) that all you have to do to disarm the system is put a magnet on the sensor. We contacted Frontpoint about this and we were told that this is indeed the case and there really isn’t a solution for this issue. The Frontpoint rep sent another sensor out so that we could attempt to install one on the outside of the window to test having one on the inside and out although they would not guarantee this would work. It did not as it was exposed to the weather elements. I contacted Steven Mutersbaugh at Frontpoint and his only resolution was to purchase all new recessed sensors. Unfortunately, I don't think those will work with our windows not to mention I don't feel like I should have to spend more money to make the system work. I've asked if they could send someone out to check if there any other alternatives but now the communication has stopped. It is very frustrating to pay for something that you can't even use.

WHoa... talk about "HIGH SALES TACTIC! just got off talking to a sales rep (can't quite remember his name but from the way he talked I had the impression that he is a "latino" / "Asian") however, his nationality is not what I'm writing this. It is his sales tactic...I have just called to see how their product (security sys fair with my current system) and this called turned to "Debate" he does not listen to my concern and the issue that leads me inquire about their systems. But it ended it bashing the competitor and ALMOST CANNOT GET A WORD IN FROM THIS guy... Pathetic sales tactic! Consumer should be leery about this company. Be leary of this type of sales tactic and the company

I submitted a short request yesterday for a home security quote. Today I received 10+ calls from them on my cell phone that all rang only once or twice and hung up before I could possibly answer. Finally, I called the number back to see who was calling and discovered it was Front Point. They apologized for the automated system calls and wanted to give me info about the home security options.

45 minutes later and I gave the guy my email address and asked him NOT to call me but to email me. He said he was going to send me a quote and a sample contract so I can see what a contract entails. I open the email and notice that the contract says it is a binding agreement as of today UNLESS I OPT OUT within 3 business days which can only be done by faxing or mailing in a form.

I am LIVID. How can a company claim to bind you to a contract without a signature?! And then after I made it so clear to the very pushy salesman Walter that I was just getting information and definitely not interested in signing up for any services, I get this binding agreement in my email box? They don't even have my property address or my credit card but I will suddenly be bound to a 3 year service agreement? When I tried to call back, the office was closed.

If I do decide to get an alarm system, I will most certainly take my business elsewhere. And now to figure out how to get them to stop calling my cell phone...

I purchased FrontPoint after someone came in through an unlocked window not knowing someone was upstairs. At the time of purchase I was not told I had to have file with the city before monitoring could take place, nor that this was required because their was a fee for "false alarms" from the city at a growing level per occurance ($50, then $100, $200, etc.). I filed the paperwork with the city as told after the purchase had been made and I set up the alarm system. I never received the number needed from the city to start monitoring, but in the meantime of filing I found out about the false alarms from two friends, both who recently obtained systems and both almost immediately had their pets set off false alarms. Now, I moved, and my doors in my new place don't accomodate the alarm system - they are too far from the inset of the door to the frame for the alarm to work. I have been paying for seven months for monitoring I haven't been able to use because FrontPoint can't/won't start it without that number from the City showing I have registered. At least for 6 of those months I had the presence and "fear" of an alarm. Now I cannot cancel because it would cost $1000 to do so. I'll gladly send back the equipment and pay whatever difference that is needed but I can't pay $1000 to cancel.

A friend told me they work for frontpoint and he admit monitoring is a scam. He told me to try it out. I set the alarm broke into my own home and when alarm went off I unplugged it. I waited for a call from frontpoint but they never called or sent cops. I refused to believe I been paying all this money and I'm not even protected. I decided to give them another chance. Repeated the process but this time I waited 45 seconds and unplugged the system. No CALL! At this point I'm pissed...what if this was a true break in and my kids were home and needed help... To imagine I trusted my family life to this company makes me sick... I called frontpoint and requested to terminate service where than I find out there is a 80 percent cancellation fee. A fee in top of you already stole from me for a service I was secretly not getting. Seriously frontpoint? Are you serious? Being mad and now feeling taken advantage of I move forward and ask them to cancel and send me a final invoice...wait for it... wait for it...I'm told they CANNOT send final invoice and they will NOT cancel my account until I pay balance in full with a credit card... I lost my mind at this point. Who are you to force me to keep a service that does not work? So I will let them not cancel my account and I am waiting just waiting to see what they do than I will get my attorney involved. I already made multiple videos and have multiple witnesses or how I trigger the alarm and no calls or help is sent. I'm ready and I will not play nice!

I paid a full price $764.85 for a home security monitoring system. I made this choice b/c they offered the option of making a onetime payment to opt out from a monthly service plan. Now due to new additions my home I am in need of two door senses. Today I found that they deny my order as I am not in their monthly plan. Now I am vulnerable to any intrusion to my home as they are the only company who could program the two new senses to my current system. I think this is a unethical practise of forcing me there monitoring service as I wonder how hard would it be someone to sell something when the duly quoted amount is offered. ( they charged my credit card and sent me an email that the product was on its way and revered the order). They got to be some hard-up company to sell security monitoring plans. Lets all know this, and anybody got lucky suing these guys pls let me know. Thank You