Subject: Request for Payout of Winnings and Concerns Regarding Vendor Representation, Fair Gaming and Payout
Game Vault Platform Support,
I hope this message finds you well. My name is Gaylynn Raad, and I am writing to address an issue I have encountered regarding the payout of my winnings on your online gaming platform.
I recently participated in GameVault on September 2-6, 2023 and successfully met all the gaming requirements outlined in your terms and conditions. According to the rules, I am entitled to receive the winnings amounting to $503.00. However, despite fulfilling all the necessary criteria, I have yet to receive the funds.
I appreciate your attention to this matter and kindly request a prompt resolution to ensure the timely disbursement of my winnings. It is crucial for me to receive the funds as they are rightfully earned and agreed upon in the terms of the game.
Account of Concern- GaylynnraGV
Account Set up-. September 2, 2023
GameVault Authorized Account Support Representative: Richard Smith. https://www.facebook.com/richard.101.gaming?mibextid=zbwkwl
Deposit Method:. Cash App $MelissaChippoletti as advised by Game Vault Authorized Account Support Rep via FB Messenger.
Winnings:. $502.00
Winnings Request:. September 7, 2023 @7:51AM
If there are any specific reasons for the delay, I would appreciate a detailed explanation. Additionally, I would like to understand the expected timeline for the payout process. Transparency in this matter is crucial for maintaining trust and satisfaction among your users. You authorized "Richard Smith" as a Representative of GameVault Platform Gaming, allowing him access to your platform to set up accounts for gamers and post and access account funding.
Between September 2nd - 6th, 2023 I made over $373.00 in deposits to Vendor Richard Smith and the funds were uploaded for play to my user acct:. GaylynnraGV on your Game Vault Platform. Upon the request for my winnings, my request was ignored on FB Messenger, no winnings were paid to me and my GV account was locked. Meaning I could no longer gain access to my account to check and see if my winnings were redeemed by your Authorized vendor or if thet remained in my account profile for continued play.
Should the issue persist without a satisfactory resolution, I would like to inquire about the steps and procedures available to escalate this matter. I believe in fair play and adherence to the terms and conditions set by your platform, and I trust that we can find an amicable solution to this matter.
I look forward to your prompt attention to this issue and appreciate your cooperation in resolving it.
Sincerely,
Gaylynn Raad
[protected]
Claimed loss: $503.00
Desired outcome: Compensation for winnings or refund of deposits made deon Sept 2-7