Geek Squad review: Customer service

1/23/2025 and preceding call -

I placed a call to have an appointment set up in my home to troubleshoot and fix a poor Wi-Fi connection between my computer and printer. I was given today's date (1/23/2025) as the date of service and was quoted a price for the service. THAT IS ALL THAT THE CUSTOMER SERVICE REPRESENTATIVE SAID AT THAT TIME.

I spent half the day waiting for service to arrive and called to see if I could get a projection on arrival. I had great difficulty understanding the customer service representative with her very thick accent, but eventually figured out that there was no appointment scheduled because the appointment had to be paid in advance — SOMETHING THE ORIGINAL CUSTOMER SERVICE REPRESENTATIVE DID NOT TELL ME.

The woman with the thick accent put me in touch with another customer service representative to reschedule an appointment.

While waiting for that customer service representative to to schedule an appontment, we were cut off and that customer representative never (and still hasn't) called me back, even though I left a call back number at which to be reached.

I called a third time and finally got a rescheduled appointment and paid in advance.

I have multiple problems witih your customer service.

First, hire people living in the United State that I can understand when I place a call from the United States.

Second, if you require payment in advance, that should be told to the customer up front and processed immediately.

Third, I should not have to pay anything for this appointment and should receive a re;imbursement for my payment for the loss of my time today, waiting for an appointment that was made and or cancelled, based on incomplete information given to me on my initial call and for the aggravation I have had since my first call today.

This is NOT customer service. This is a travesty of customer service.