Menu
For Business Write a review File a complaint
Genesys Customer Service Phone, Email, Contacts

Genesys
Reviews and Complaints

www.genesys.com

Learn how the rating is calculated

4.5 1 Review
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Genesys Reviews 2

ComplaintsBoard
A
12:00 am EDT

Genesys Seamless customer service experience

I recently interacted with Genesys Cloud CX and was genuinely impressed by the smooth experience. The platform was intuitive, making it easy for me to navigate through the customer service process without any hiccups. I didn't encounter any frustrating waits or transfers, and the service reps were knowledgeable and quick to resolve my concerns. It's refreshing to see a company that truly understands the value of customer time and satisfaction.

Read full review of Genesys
Hide full review

Genesys Complaints 0

Looks like Genesys has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Genesys, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Genesys Legit?

Genesys earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Genesys stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Genesys's reputation as a trustworthy leader in their field. Customers can rely on Genesys's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Genesys. The company provides a physical address, 4 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Genesys has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Genesys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Genesys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Genesys.com you are considering visiting, which is associated with Genesys, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Genesys as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Genesys website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Genesys

Screenshot Genesys
Genesys provides customer experience and call center technology. Their services include cloud-based and on-premises software solutions that manage customer interactions across multiple channels, including voice, text, web chat, and social media. They offer tools for AI-driven automation, workforce engagement, and analytics to enhance customer support and engagement strategies.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Genesys Contacts

  2. Genesys phone numbers
    +1 (800) 756-5999
    +1 (800) 756-5999
    Click up if you have successfully reached Genesys by calling +1 (800) 756-5999 phone number 0 0 users reported that they have successfully reached Genesys by calling +1 (800) 756-5999 phone number Click down if you have unsuccessfully reached Genesys by calling +1 (800) 756-5999 phone number 0 0 users reported that they have UNsuccessfully reached Genesys by calling +1 (800) 756-5999 phone number
    Sales
    +1 (650) 598-8500
    +1 (650) 598-8500
    Click up if you have successfully reached Genesys by calling +1 (650) 598-8500 phone number 0 0 users reported that they have successfully reached Genesys by calling +1 (650) 598-8500 phone number Click down if you have unsuccessfully reached Genesys by calling +1 (650) 598-8500 phone number 0 0 users reported that they have UNsuccessfully reached Genesys by calling +1 (650) 598-8500 phone number
    Corporate Headquarters
    +1 (888) 436-3797
    +1 (888) 436-3797
    Click up if you have successfully reached Genesys by calling +1 (888) 436-3797 phone number 0 0 users reported that they have successfully reached Genesys by calling +1 (888) 436-3797 phone number Click down if you have unsuccessfully reached Genesys by calling +1 (888) 436-3797 phone number 0 0 users reported that they have UNsuccessfully reached Genesys by calling +1 (888) 436-3797 phone number
    Sales inquiries
    (844) 236-0093
    (844) 236-0093
    Click up if you have successfully reached Genesys by calling (844) 236-0093 phone number 0 0 users reported that they have successfully reached Genesys by calling (844) 236-0093 phone number Click down if you have unsuccessfully reached Genesys by calling (844) 236-0093 phone number 0 0 users reported that they have UNsuccessfully reached Genesys by calling (844) 236-0093 phone number
    More phone numbers
  3. Genesys emails
  4. Genesys address
    2001 Junipero Serra Blvd, Daly City, California, 94014, United States
  5. Genesys social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 25, 2024
  7. View all Genesys contacts
Genesys Category
Genesys is ranked 235 among 806 companies in the Internet and Software category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.