GetDivorcePapers
Reviews and Complaints

They do nothing but complete paperwork. They don’t respond to customers and ignore requests for refunds. They are total scam. I requested a refund immediately before any work was completed. You have no option but to pay for expedited service that is represented as expediting the divorce process it’s not but to move forward you have to agree. They want more money to provide enough copies to file and all they do is paperwork no filing nothing else. I don’t live in Missouri they were aware their service s were useless to me I was unaware they did not file the paperwork.

I completed the divorce paper interview, but was notified papers were complete but they sent completed documents for legal separation and when I contacted them I was told I completed incorrect form, which was not true but they refused to anything unless I paid an additional 100.00, so I did. I got notified papers were ready, again there is another error -- I checked and verified I did provide the correct State and County of my residence, was told to email the case worker, which I have now done 2 times and it has been over a week. THEN TODAY I get an email stating I need to sign up for premium monthly membership or I will not have access to my divorce papers. Starting to think this is an online scam -
I would like my forms to be completed correctly and mailed ASAP without being charged money for their mistakes, even paid the extra to have them on the "correct required paper for the state"

Case No. GA-PASSMORE-636318 Started on 01/19/2019

Hi my name is Dawn Evans... [protected], [protected], [protected]@Gmail.com... Pray To Hear From You... I filed the paperwork and paid the $129 + fees in 2015. It took me 7 hours to complete the forms. It was taking GetDivorcePapers.com far to long to get back to me. I called and spoke to someone about a refund. It wasn't settling correctly in my stomach or mind due to the time they started to take once receiving my money. They were in constant contact and capable of being reached until that point, for any Q&A. I had to reach out to an Alliance that would try to retrieve my refund and they couldn't reach them. Their initial refund guidelines just stated 100% GUARANTEED. When FINALLY reaching someone at GetDivorcePapers.com, I was told of a, I'm quite certain, 60-90 day refund guideline. I explained that even though it took so long to reach them. I'm still eligible for the refund. I had to explain to them that I no longer at internet for some time. I had been told, "You need to sign into your account and opt for the refund.". It was stated AGAIN that the internet was down and that was impossible. Here I am 2018 and still never refunded. The Alliance I had spoken to also stated after a few months that they couldn't reach them either. If I heard from GetDivorcePapers.com to reach out to the Alliance again. Again, once opting for a refund they were no longer reachable. Their number, e-mail for support... [protected]... [protected]@GetDivorcePapers.com.
Thank You Very Much For Your Time, Concern, & Help. I Very Much So Appreciate Your Assistance,
Dawn Evans

Would like a full refund but wont hold by breath.

I realized as much when a suddenly new charge appeared on my credit card then I looked at all the complaints and boy oh boy this fake business is a mess. ALSO after asking simple questions, I all ready have the paperwork from the court just thought it'd be easier filling out online but nothing asked was on the official forms I have.

Also having the CSR get an attitude with me didn't help their cause. So basically business aka ss solutions llc is a virtual office, site hosted by godaddy, uses zendesk for email, google adsense for advertisement, F rating with bbb under other name, multiple complaints about customers using their site and not getting the correct paperwork and not being able to get their refunds. Also looks like they promise refunds but wait just until it's too late to dispute.

Read the negative reviews, they are spot on, think the positive ones are paid.

I'm gathering up a list of places to write disputes to in order to get my money back or at least stop this company from cheating others - suggest you do the same as well as write so others dont fall for this scam. I work from home so will be that thorn until I receive a refund. I have time.

As a well-qualified private lawyer, I deal with different cases every day. As a rule, clients want to prepare the documents for the divorce as soon as possible and I try to help them in time. Three days ago I had an unbelievable case when a new client called me and claimed that she had ordered documents here, on this site, but they deceived her and she had just wasted $144 and got documents with serious mistakes in terms, dates and even in her surname. For the legal divorce helper, such a behavior is absolutely unprofessional! She had lost time, lost money and lost patience. Do not repeat her mistakes!

Yeah, OK, I really want to divorce quickly and to do it online. I`m ready to pay for it. If you do your job well, it's not a big deal if it costs 150 or 250. But why need to hide the part of fees? Its kinda cheap ad trick, you full with pettiness! Uhh, and one more thing - you end up not doing a good job, by the way. So people if you need a good service - seek further, this [censored]ty company will waste your time.

Yeah, OK, I really want to divorce quickly and to do it online. I`m ready to pay for it. If you do your job well, it's not a big deal if it costs 150 or 250. But why need to hide the part of fees? Its kinda cheap ad trick, you full with pettiness! Uhh, and one more thing - you end up not doing a good job, by the way. So people if you need a good service - seek further, this [censored]ty company will waste your time.

They promised to prepare my papers within one week, but unfortunately, they didn't. I was waiting for their reply for 3 weeks and when I finally received my documents-they contained lots of inaccuracies! There was even another address. No apology from them. No refund. Only negative emotions. I don't recommend you this company! Never going to use their services again!

I've paid this so-called "trustworthy" company at least $144 for filing my documents for Uncontested Divorce and also I've paid extra $89 for guiding the proceeding. Ok, it isn't a huge price, BUT! They did nothing! I waited for almost a month and they were in silence all this term! When I asked them about my documents, they told me to wait for two days more. In this term they also did NOTHING! I called them three times, but nobody answered. I decided to have money back, but they told me that it was my FAULT with the PREPARATION OF THE documents! I needed to get my divorce fast, so I didn't have any time for arguing with them. I have just applied to another truly reliable site and solved all my problems. But! That was not the end! In ONE MONTH AND A HALF, I received an email from them to continue our cooperation! Oh, my Lord! Don't waste your money on such a company! I AM STILL IN SHOCK!

I ordered this on 12-16-2018. I paid $166.94 for the papers and mailing fee. I received the papers in the mail a week later. It was missing a paper on one of my children. I contacted this company several times and did not get any help to resolve the missing paper. This lasted until [protected], the deadline on my registration. Now they will not answer my emails at all. I cannot even contact them for a refund. The papers are useless without the missing one. A total waste of my hard earned money.

The website is a total scam run from India. Avoid them at all costs and go to a reputable site in the US.

They charge a low fee of $144. Great.

I filled out the forms online. Great.

Then they say, oh you need a legal review of your documents. You can pay $89 to expedite this process. I declined.

Then they say they'll contact me as soon as the documents are ready. They wait a month and then say docs are ready.

I log in and they say, oh your membership has expired. Pay another $25 and you can download the forms you already paid $144 for and never received.

I called in and asked for my documents. Clearly, the site was being run from India over Skype. They still refused to send me my documents.

So, I contacted my credit card company and charged back the transaction.

I'm glad I didn't get my documents. God knows how many errors would have been in them. Total waste of time and money.

I started the divorce process with this company, since it was 100% money back guaranteed; however, they should guarantee that they will 100% take as much money as possible. They asked a lot of questions, some of which did not make sense to me and after I completed the application, they said it would take 10 days to review but instead they started charging me for classes that I never signed up for or authorized them to do. Therefore, I reached out to them and asked them for a refund but they gave me a hard time about it and I am still waiting. It has been more than 10 days and I still do not have access to the papers but they are asking for more payments such as a fee for subscription, for mailing, etc. Services of which I am not interested in nor that I was told that I would need to do. At the end of the day, this process with them has not been painless nor easy but it has been quite the opposite. The worst part is that they take your money without even asking assuming you want all of these services and that you want to pay more than what you were told you would pay. I do not recommend this website at all, it is a scam and a rip off. STAY AWAY FROM THIS WEBSITE!

This company completely ripped me off. After paying in full and completing the interview process I was informed papers would be ready in 3-10 working days. Spouse was growing impatient and I contacted customer service on day 8 asking for an estimate of when papers would be ready and they never replied. Spouse filed on day 12 and I immediately attempted to inform GetDivorsePapers and was told I was not entitled to a refund. Papers were ready for me on day 13.
The refund policy states that if it is discovered that the spouse has filed, I am entitled to a refund. I emailed proof of papers served to GetDivorsePapers, continuously try to contact customer support, and am being completely ignored.

This company is terrible. I paid for an expedited fee for forms they never made. I was told they would contact me and needed more information. They never contacted. I waited 2 weeks and nothing. I hired a lawyer and asked for refund. They refused despite never making paperwork available. Then when I asked for refund - they posted the 'incomplete paperwork claiming it was completed and I was not entitled to a refund.

Attached photo is 4 weeks after they failed to deliver service. The next day they posted some [censor] papers after I requested refund. This company is composed of the most vile aspect of human creation.

This company is terrible, their customer service is re-routed to foreign countries where they "can't help you" with your problem. Do not use thei services, they are no better than con artists

The divorce papers obtained from GetDivorcePapers.com were rejected from court. When emailed GetDivorcePapers.com regarding a refund [protected] Ticket Number 720995) I didn't receive a reply until I finally mentioned that I will file a consumer report. Angelina Parker, Director of Support Service, replied in one line "Please provide us with a copy of the packet you received and we will issue you a refund" [protected]). I sent the copy but I still did not get a refund or an email with an update. I wrote a final email today regarding the rejection of "Marital Settlement Agreement" by court.

The website asks ridiculous questions and produces worthless agreements that a lawyer will laugh at and a judge will send home for correction and formatting. I knew before I even looked at the paper that they were going to be crap, but the "customer service" rep said to download them and see what I thought. I immediately contacted the company to express my displeasure with their product and their answer was "well, you downloaded them, so we have fulfilled our part of the bargain - no refund".

Please read the fine print before you pay your money. This company is only really selling back to you a piece of paper with the division of property and what you are actually paying for is a piece of paper "marital settlement agreement". This paper only states how you are splitting your possessions. The actual paperwork is free from them to you as a gift. When I went to the court house to file my paperwork the clerk noticed that they removed 7 words at the bottom of the state divorce papers. It should read " this form is available free at" because they removed those words, the papers were rejected by the court. My court doesn't write letters for scams... You don't even need a marital settlement agreement in order to file for divorce. Plus the paperwork that was "free" was 4 years out of date... I mentioned that to my caseworker and they told me it was my responsibility to provide them with updated paperwork. If you search, you will find that this co. Has done this a lot... This co. Is not willing to work with you if you have any issues...
I'm sure they will reply with some drivel about them correcting the paperwork, but they sent me two copies of illegal paperwork. Trying to get someone to help is impossible, don't ask any questions, they can't really help you they aren't licensed attorneys. The people working on your cases, are just people they don't know what they are doing. My paperwork came with so many serious mistakes. They keep telling me that they will send me a corrected paperwork. No, you sent me to paperwork that you altered. I have already filed with the correct paperwork the state gave me... Plus the amount of paperwork they sent was ridiculous, over 17 extra pages that were not needed.

I have tried GetDivorcePapers service and must say that I never was so disappointed in my life! I paid for the service and they said everything will be done within two weeks, but two weeks passed and nothing! They said that they need more time to prepare the papers. I had no time to wait so I asked for a refund but they claimed they never got the money! These people are real scammers, don't trust them!

I started the process online on April 19, 2016, thinking that after 30 minutes or so of answering questions I would be able to download the form, print and file it the next day. To my surprise I got a message that the information had to be reviewed by them and it would be 7-10 business days. I was upset about this as their advertising makes people think that within minutes of finishing the questionnaire a form will be readily available for downloading. I called the company several times that day, each time ending up in a general voicemail. I did leave a message but never received a call back. I also contacted them via their "chat online" option. When I explained the situation to the "agent" I was told to go ahead and cancel my account. After I cancelled the account and requested the refund I received an email stating that after 3-7 business days I would receive a written notification about the refund. 11 business days later, nothing has been received. I called them again this morning at 8:40A CDT (May 4), to my surprise the phone was answered to a live person. The agent, James, told me he did not handle refunds and could not transfer me because the refund people wouldn't be in the office until 11:00A CDT but that I could email them if I wanted to. I have a feeling I gave away $140. It is predatory behavior to make someone who is already in a vulnerable state because of divorce to make them think that after spending 30 minutes or so they will have their forms when that is clearly not the case.